Sa 2 STUDENT'S BOOK v : ¥ Burlington Professional Modules OFFICE ADMINISTRATION | ENCORE cellJ Who's Who in the Office? Welcoming Visitors 2 The Office Building Getting Around the Office 3 Office Routines Organising an Office 4 Managing Office Supplies Ordering Office Supplies 5 Photocopying Sending Faxes 6 Handling Incoming Meil Handling Outgoing Mail 7 Receiving Calls, ‘Taking Messages 8 Dealing with Phone Requests Calling for Service 9 Scheduling Meetings Rescheduling Meetings 10 Exhibitions Giving Directions Contents 1 Receiving Customer Complaints 44 Handling Customer Complaints 46 12 8 Booking Flights 48 10 Problems with Fights 50 13 1 2 Choosing a Hotel 8 " 14 Booking a Hoiel 54 14 16 Renting a Car 56 18 Booking Tain Tickets 58 15 20 Ordering Food “60 ‘At the Restaurant 62 16 24 Searching the Internet 64 28 Preparing a Presentation 66 f 7 Time Glock Records 68 30 Security Issues 70 18 22 At the Bank 72 34 Banking Issues, 74 19 38 Applying for a Job 76 38 Interviewing 78 20 40 Preparing a CV 80 2 Writing a CV 82 | Painvork Appendix 2 | wating euide 97 | Vocabulary Builder 109E | 1 Read the e-mail, Then answer the questions below. 4) To All Employees, ‘As you know, we are making some changes in the office. The Managing Director, Mr Bradley, is moving to the third floor. Mrs Cuthbert, Head of Sales, and Ms Gilmore, Head of Marketing, are also moving to the third floor. Mr Mortimer, the Human Resources Director, and Mr Robertson, the Financial Director, are moving to the secand floor, The IT Department is moving to the first floor, The Accounting Department is staying on the second floor, Allcia Livingstone Senior Administrative Assistant + Whe is the g-mal fom Whats pe fob? cm. hlacsonhaungslne. Bean 9 Wi I'he e:mal for? all = Sesh na on Dutectors the Mead os * Urpin te he loo eas, ff lsrininf piece och Ue Uno Guanice, Giese no Al es ps Se where f the IT Department moving? Ta. }. Which department isn’t moving? scheduling meetings > ordering office supplies > answering the phone > filing documents Candidates mst have au typing sil (Eerie ens Director, ReyAway Camping, RO. Wie will only ask suitable eandidates to come for an interview. PO. Box is short for Post Office Box, GV is short for Curriculum Vitae, A CV contains a person's personal, educational ‘and professional information. Practise the dialogue in Exercise 2 with a e partner. Pay attention to the expressions in colour. 4 Read the dialogue in Exercise 2 again. Then number Jennifer's five tasks in the order she is planning to do them, CH EHEHAH A AAAa _ a, file docunenes b, use the Internet m €. take minutes d, order office supplies e. distribute the post