Merch search

To view inventory, tell us how many items there are in the fsl and warehouse and their availability

Upc: unique code of every item depending on the size and the color

Site manager

Shows more detailed information about an item, go there when you are being asked for upc number

Style number and item number are the same

In this site you could find out how to wash the item and other additional information that is not being
shown on the website

Nordnet store directory

Find the address of any Nordstrom store in the US

808 Iowa's warehouse is the biggest one and is where all the returns are send to Cedar rapids, IA

FC = warehouse

FLS = full line store

Drop ship = brander

Order status matrix

Awaiting chained order creation: order is sending to the shipper

Chained PO sent to vendor: you can't do changes, in this status the order is being prepared for shipping

Created: in this status the order is verify by the system, this status is not important because it's
automatically operated once you made an order

Scheduled: in this status you can do changes, the order is being processing

Released: the order is advanced and going to be send

Shipped: the package company have the order and they will ship it

Return created: create the order to return an item

Return received: this status is when the customer gave back the item
Ready for pick up: the order is ready to be pick up by the client, when the buy online and pick up in store
(BOPUS)

CSP: Is a menu that pops up when a customer is calling, It shows the whole information and purchases
history about the customer

Price matching tool

It's a matrix that show us step by step how is the process of pricing matching an item, everytime we do
this we have to verify that the item is sell by one of our allies brands or designated national competitor,
we have to chech that is exactly the same item, size, color and style.

Pricing policy

CALL FLOW

Welcome the customer

Great you customer: Welcome to Nordstrom.com My name is Diego, Who am I talking with?

Offer assitance: How can I help you today?

Great attitude: I will be more than happy to help you with the return of these items

Empathize: I do apologize for the inconveniences, but I am here to provide you the solution.