1.

1INTRODUCTI
ON

Thei
ndi
vi
dualasanempl
oyeehasv
ari
ousf
acet
sofconv
ict
ionwhenhe/
she
st
ri
vest
oat
tai
nthei
ntendedcar
eersel
ect
ion.Theyseekt
oper
cei
vedesi
redcul
tur
e,
cl
i
mat
e,l
ear
ning,anddev
elopmenti
nthei
rcar
eersel
ect
ion.Thusal
ltheent
erpr
ises
st
ri
vet
ogener
atebet
teror
gani
zat
ionalcul
tur
eandcl
i
mat
ewi
thef
fi
cientt
rai
ningand
dev
elopment
almodet
opr
ovi
deconv
inci
ngcar
eeri
ntendi
ngempl
oyeel
oyal
ty,
sincet
he
accompl
i
shmentofanyor
gani
zat
ionr
elyoni
tsempl
oyee.Thi
sobl
i
gat
oryadapt
ati
on
al
soenabl
est
heor
gani
zat
iont
omeett
hechangi
ngphaseoft
hemar
ketwi
thr
efer
ence
t
ocompet
it
ion.

Thusi
tisar
esponsi
bil
i
tyoft
hemanagementt
omakenecessar
ychangesatt
he
wor
kpl
aceaspert
her
equi
rementoft
hej
obi
nor
dert
osur
viv
eint
hecompet
it
ionandt
o
meett
he r
equi
rement
s.So i
dent
if
icat
ion ofef
fi
cientt
ool
,pol
i
cies ar
e essent
ial
l
y
i
mpor
tant
.Tr
aini
nganddev
elopment
alt
oolar
epr
ovedt
obeady
nami
cappr
oacht
hat
makesef
fect
iveadj
ust
mentt
hatwoul
denabl
ethecompet
it
iveadv
ant
ageandqual
i
tyof
wor
kbyef
fi
cient
lymol
dingt
heempl
oyees.

Tr
aini
ngi
sconsi
der
edast
hepr
ocessofupgr
adi
ngt
heknowl
edge,dev
elopi
ng
ski
l
ls,br
ingi
ngaboutat
ti
tudeandbehav
ior
alchanges,andi
mpr
ovi
ngt
heabi
l
ityoft
he
t
rai
neet
oper
for
mtasksef
fect
ivel
yandef
fi
cient
lyi
nor
gani
zat
ions.I
tal
sohast
he
out
comeofensur
ingt
hatt
hecont
ri
but
ionofi
ndi
vi
dual
sandgr
oupsi
nachi
evi
ngt
he
or
gani
zat
ionalobj
ect
ivest
hrought
hedev
elopmentofappr
opr
iat
eknowl
edge,
ski
l
lsand
at
ti
tude of t
he empl
oyees.The cont
ri
but
ion and i
mpr
ovement of or
gani
zat
ion
per
for
mancei
spr
imar
il
ythr
oughdev
elopmentofpeopl
easi
ndi
vi
dual
s,wor
kgr
oups
andasmember
soft
hewi
deror
gani
zat
ion.

Tr
aini
nganddev
elopmenti
sthecor
easpectoft
her
esear
chpr
oposi
ngt
hat
empl
oyees’l
oyal
ty & ef
fi
ciency and or
gani
zat
ion’
s ef
fect
iveness & compet
it
ive
adv
ant
agesar
ebei
nggener
atedandt
heor
gani
zat
ionalpr
ofi
ciencyandcompet
encyi
s
exposed. Tr
aini
ngi
sconcer
nedwi
thi
mpar
ti
nganddev
elopi
ngspeci
fi
cski
l
lsf
ora
par
ti
cul
arpur
pose.Tr
aini
ngi
stheactofi
ncr
easi
ngt
heski
l
lsofanempl
oyeef
ordoi
nga
par
ti
cul
arj
ob.Tr
aini
ngi
sthePr
ocessofl
ear
ningasequenceofpr
ogr
ammedbehav
ior
.

1
Thust
hisr
esear
chwoul
dexposehow t
rai
ningi
nspi
ret
heempl
oyeeandmaket
hem
pr
ofi
cientempl
oyeeoft
heor
gani
zat
ion.
Wher
easmanagementdev
elopmenti
sconcer
nedwi
thal
lthoseact
ivi
ti
esand
pr
ogr
am t
hatwhi
chr
ecogni
zesandhav
esubst
ant
iali
nfl
uencei
nchangi
ngt
hecapaci
ty
oft
hei
ndi
vi
dualt
oper
for
m hi
s/herassi
gnmentbet
terandi
ngoi
ngsoal
lli
kel
yto
i
ncr
easehi
s/herpot
ent
ialf
orf
utur
eassi
gnment
.Thusi
tisacombi
nat
ionofv
ari
ous
t
rai
ning pr
ogr
am i
nthe l
i
ghtoft
he pr
esentr
equi
rementas wel
las t
he f
utur
e
r
equi
rement
.Iti
sar
elat
edpr
ocess.I
tcov
ersnotonl
ythoseact
ivi
ti
eswhi
chbr
ingabout
t
hegr
owt
hoft
heper
sonal
i
ty;hel
pindi
vi
dual
sint
hepr
ogr
esst
owar
dsmat
uri
tyand
act
ual
i
zat
ion oft
hei
rpot
ent
ialcapabi
l
iti
es so t
hatt
hey become notonl
y good
empl
oyeesbutbet
termenandwomen.I
nor
gani
zat
ionalt
erms,i
tisi
ntendedt
oequi
p
per
sont
oear
npr
omot
ionsandhol
dgr
eat
err
esponsi
bil
i
ty.

Thust
hecor
epur
poseoft
hisst
udyi
stof
indouthowt
rai
ninganddev
elopment
pr
act
icesar
eusedasoneoft
hest
rat
egi
esofenhanci
ngor
gani
zat
ionalef
fect
iveness.
I
naddi
ti
on,t
hest
udyal
sof
ocusesont
her
oleoft
rai
ningempl
oyees,met
hodsusedi
n
t
rai
ningempl
oyeesandev
aluat
ionoft
rai
ningpr
ogr
ams.

THEORETI
CALBACKGROUND

DEFI
NITON:

Accor
dingt
oFl
i
ppo,“
trai
ningi
stheactofi
ncr
easi
ngknowl
edgeandski
l
lsofan
empl
oyeef
ordoi
ngapar
ti
cul
arj
ob”t
hemaj
orout
comeoft
rai
ningi
slear
ning.At
rai
nee
l
ear
nsnewhabi
ts,r
efi
nedski
l
lsandusef
ulknowl
edgedur
ingt
hei
rtr
aini
ngpr
ogr
amme,
whi
ch hel
pst
hem t
oimpr
ovet
hei
rper
for
mance.Tr
aini
ng can al
so bedef
ined as
act
ivi
ti
esdesi
gnedt
ochanget
hebehav
ior
.

Anot
herwayofdef
ini
ngt
rai
ningwoul
dbeapl
annedpr
ogr
ammedesi
gnedt
o
i
mpr
ove per
for
mance and br
ing aboutmeasur
abl
e changes i
n knowl
edge,ski
l
ls,
at
ti
tudesandsoci
albehav
iorofempl
oyees.

TRAI
NINGPHI
LOSOPHY:

2
 Tr
aini
ng const
it
utes an i
mpor
tantcomponentof ov
eral
lhuman r
esour
ce
managementst
rat
egy
.Iti
sapar
toft
hehumanr
esour
cemanagementef
for
tsoft
he
or
gani
zat
iont
hatenabl
est
heempl
oyeesoft
heor
gani
zat
iont
ocont
inuousl
yupdat
e
t
hei
rfunct
ional
knowl
edgeandski
l
lsi
nvar
iousdi
sci
pli
nes.

Theempl
oyeesshoul
dbef
ami
l
iarwi
tht
hel
atestt
echnol
ogi
caldev
elopment
s,
or
gani
zat
ionalpr
ocedur
esandsy
stem aswel
lasv
ari
ousmanagementconcept
s.An
oppor
tuni
ty shoul
d,t
her
efor
e,be pr
ovi
ded by t
he or
gani
zat
ion t
oit
s empl
oyees,
par
ti
cul
arl
yinmanagementcadr
e,t
oat
tendt
hemanagementt
rai
ningcour
ses,whoi
n
t
urnscanshar
ethei
rknowl
edgeandexper
iencewi
tht
hej
uni
orsi
ntheor
gani
zat
ion.

Oneoft
hebasi
cphi
l
osophi
esoft
het
rai
ningpr
ogr
ammesi
stobr
ingt
oget
her
par
ti
cipant
sofdi
ff
erentdi
sci
pli
nesf
rom di
ff
erentr
egi
onssot
hatt
heycanexchange
t
hei
rwor
kexper
ienceandt
hepr
obl
emsbei
ngencount
ered,wi
thot
herpar
ti
cipant
s.
Af
terempl
oyeeshav
ebeensel
ect
edf
orv
ari
ousposi
ti
onsi
nanor
gani
zat
ion,t
rai
ning
t
hem f
orspeci
fi
ctaskt
owhi
cht
heyhav
ebeenassi
gned,assumesgr
eati
mpor
tance.
Tr
aini
ngi
sani
mpor
tantact
ivi
tyi
nanor
gani
zat
ion.

FEATURESOFTRAI
NING:

 I
ncr
easeknowl
edgeandski
l
lsf
ordoi
ngaj
ob.

 Br
idget
hegapbet
weenj
obneedsandempl
oyeeski
l
ls.

 Jobor
ient
edpr
ocess,
vocat
ional
innat
ure.

 Shor
t-
ter
m act
ivi
tydesi
gnedespeci
all
yforoper
ati
ves.

OBJECTI
VESOFTRAI
NING&DEVELOPMENT:

The ov
eral
ltr
aini
ng obj
ect
ivei
sto dev
elop r
equi
red knowl
edge,ski
l
ls and
at
ti
tudesoft
heempl
oyeessot
hatt
heycanper
for
m mor
epr
oduct
ivel
yandachi
evet
he
busi
nessgoal
s.I
tisr
ecogni
zedt
hatt
heempl
oyeesl
ear
npr
imar
il
yfr
om on-
the-
job
exper
ience.Ther
efor
e,i
nachi
evi
ngt
hisobj
ect
ive,t
hepr
imar
il
ycont
ri
but
ioni
sfr
om on-
t
he-
job-
tr
aini
ngandsuppor
ti
ngcont
ri
but
ionf
rom t
hef
ormal
trai
ningef
for
t.

3
 Toi
mpar
tbasi
cknowl
edgeandski
l
ltonewent
rant
sandenabl
ethem t
oper
for
m
t
hej
obwel
l
.

 Toequi
pempl
oyeet
omeett
hechangi
ngr
equi
rementoft
hej
obandor
gani
zat
ion.

 Tot
eacht
heempl
oyeest
henew t
echni
queandway
sofper
for
mingt
hej
obor
oper
ati
ons.

 To pr
epar
e empl
oyeesf
orhi
gherl
evelt
askand bui
l
d up a second l
i
ne of
compet
entmanager
s.

 Topr
epar
etheempl
oyeesbot
hnewandol
dtomeett
hepr
esentaswel
last
he
changi
ngr
equi
rement
soft
hej
obandt
heor
gani
zat
ion.
 Topr
eventobsol
escence.
 Toi
mpar
tthebasi
cknowl
edgeandski
l
lint
henewent
rant
sthatt
heyneedf
oran
i
ntel
l
igentper
for
manceofadef
ini
tej
ob.
 Topr
epar
etheempl
oyeesf
orhi
gherl
evel
tasks.
 Toassi
stt
heempl
oyeest
ofunct
ionmor
eef
fect
ivel
yint
hei
rpr
esentposi
ti
onsby
exposi
ng t
hem t
othe l
atest concept
s,i
nfor
mat
ion and t
echni
ques and
dev
elopi
ngt
heski
l
lst
heywi
l
lneedi
nthei
rpar
ti
cul
arf
iel
ds.
 Tobui
l
dupasecondl
i
neofcompet
entof
fi
cer
sandpr
epar
ethem t
ooccupy
mor
eresponsi
bleposi
ti
ons.
 Toensur
esmoot
handef
fi
cientwor
kingoft
hedepar
tment
s.
 Toensur
eeconomi
cal
out
putofr
equi
redqual
i
ty.
 I
ndi
vi
dualObj
ect
ives – Achi
evi
ng t
hei
r per
sonalgoal
s,i
mpr
ovementand
dev
elopmenti
n ski
l
ls,knowl
edge & i
n car
eer
,whi
ch i
ntur
n,enhances t
he
i
ndi
vi
dual
cont
ri
but
iont
otheor
gani
zat
ion.
 Or
gani
zat
ionalObj
ect
ives–St
ri
vi
ngt
owar
dsachi
evi
ngor
gani
zat
ionalobj
ect
ives
by assi
sti
ng i
ndi
vi
dual ef
fect
iveness and by dev
elopi
ng t
he qual
i
tat
ive
compet
it
iveski
l
ls.
 Funct
ionalObj
ect
ives–Funct
ionalobj
ect
ivesar
emai
ntai
ningt
hedepar
tment
’s
cont
ri
but
ionatal
evel
sui
tabl
etot
heor
gani
zat
ion’
sneeds.

4
  Soci
alObj
ect
ives–Soci
alobj
ect
ivesar
etof
ramet
heor
gani
zat
ionet
hical
l
yand
soci
all
yresponsi
blet
otheneedsandchal
l
engesoft
hesoci
etybydev
elopi
ngt
he
cul
tur
al&i
nter
nal
str
ategi
esandenabl
i
ngt
heempl
oyeest
odev
elopi
t.

I
MPORTANCEOFTRAI
NING:
Tr
aini
ngi
sthecor
ner
-st
oneofsoundmanagement
,fori
tmakesempl
oyeesmor
e
ef
fect
iveandpr
oduct
ive.I
tisact
ivel
yandi
nti
mat
elyconnect
edwi
thal
ltheper
sonnelor
manager
ialact
ivi
ti
es.I
tisani
ntegr
alpar
toft
hewhol
emanagementpr
ogr
amme,wi
th
al
li
tsmanyact
ivi
ti
esf
unct
ional
l
yint
err
elat
ed.
Tr
aini
ng i
s a pr
act
icaland v
italnecessi
ty because,apar
tfr
om t
he ot
her
adv
ant
ages,i
tenabl
esempl
oyeest
odev
elopandr
isewi
thi
ntheor
gani
zat
ion,and
i
ncr
easet
hei
rmar
ketv
alue,ear
ningpowerandj
obsecur
it
y.I
tenabl
esmanagementt
o
r
esol
vesour
cesoff
ri
cti
onandmoul
dst
heempl
oyees’at
ti
tudesandhel
pst
hem t
o
achi
eveabet
terco-
oper
ati
onwi
tht
hecompanyandagr
eat
erl
oyal
tyt
oit
.

TRAI
NINGMETHODS/
TECHNI
QUES:

Thef
ormsandt
ypesofempl
oyeet
rai
ningmet
hodsar
eint
er-
rel
ated.I
tisdi
ff
icul
t,
i
fnoti
mpossi
ble;
tosaywhi
choft
hemet
hodorcombi
nat
ionofmet
hodsi
smor
eusef
ul
t
hant
heot
her
.Inf
act
,met
hodsar
emul
ti
facet
edi
nscopeanddi
mensi
on,andeachi
s
sui
tabl
eforapar
ti
cul
arsi
tuat
ion.Thebestt
echni
quef
oronesi
tuat
ionmaynotbebest
f
ordi
ff
erentgr
oupsort
asks.Car
emustbeusedi
nadapt
ingt
het
echni
que/
met
hodt
o
t
hel
ear
nerandt
hej
ob.Anef
fect
ivet
rai
ninggener
all
yful
fi
ll
stheseobj
ect
ives.
 Pr
ovi
demot
ivat
iont
othet
rai
neet
oimpr
ovej
obper
for
mance.
 Dev
elopawi
l
li
ngnesst
ochange,pr
ovi
def
urt
hert
rai
nee’
sact
ivepar
ti
cipat
ioni
n
t
hel
ear
ningpr
ocess.
 Pr
ovi
deaknowl
edgeofr
esul
tsaboutat
tempt
stoi
mpr
ove(
i.
e.f
eedback)
,and
per
mitpr
act
icewher
eappr
opr
iat
e.

ON-
THE-
JOBTRAI
NING:

5
 Empl
oyeesar
ecoachedandi
nst
ruct
edbyski
l
ledco-
wor
ker
s,super
visor
s,byt
he
speci
alt
rai
ningi
nst
ruct
ors.Theyl
ear
nthej
obbyper
sonalobser
vat
ionandpr
act
iceas
wel
lasoccasi
onal
l
yhandl
i
ngi
t.He/
shei
slear
ningbydoi
ng,andi
tismostusef
ulf
or
j
obst
hatar
eei
therdi
ff
icul
ttost
imul
ateorcanbel
ear
nedqui
ckl
ybywat
chi
nganddoi
ng
i
t.

OFF-
THE-
JOBTRAI
NING:
I
tsi
mpl
ymeanst
hatt
rai
ningi
snotapar
tofev
ery
dayj
obact
ivi
ty.Theact
ual
l
ocat
ionmaybei
nthecompanycl
assr
oom ori
nthepl
aceswhi
char
eownedbyt
he
company
,ori
nuni
ver
sit
iesori
nassoci
ati
onswhi
chhav
eno connect
ionwi
tht
he
company
.

OnTHEJOBTRAI
NING OFFTHEJOBTRAI
NING

JobI
nst
ruct
ions Pr
ogr
ammedI
nst
ruct
ions
Appr
ent
iceshi
p&Coachi
ng -Cl
assRoom Lect
ures
JobRot
ati
on -Si
mul
ati
onExer
cises
Commi
tt
eeAssi
gnment Busi
nessGames
I
nter
nshi
pTr
aini
ng CaseSt
udyMet
hod
Tr
aini
ngt
hroughst
epbyst
ep Audi
o-v
isual
Met
hod
Exper
ient
ial
Exer
cises
Vest
ibul
etr
aini
ng
Comput
erModel
i
ng
Behav
ior
alModel
i
ng
Rol
ePl
ayi
ng
Conf
erence/Di
scussi
onMet
hod
Wor
kshop/Semi
nar
s

JobI
nst
ruct
ionTr
aini
ng(
JIT)

JI
Tisapr
ocedur
efort
rai
ningempl
oyeesone-
on-
one.Abasi
cjobi
nst
ruct
ion

6
pr
ocedur
econsi
stsoft
het
rai
nerdemonst
rat
ingt
het
askwhi
l
ethet
rai
neeobser
vest
he
t
rai
neeper
for
ming t
het
askagai
nwi
thcoachi
ng f
rom t
het
rai
nerand t
het
rai
ning
per
for
mingt
het
askwi
thoutcoachi
ngbuti
mmedi
atef
eedback.Anypr
obl
em t
het
rai
nee
haswi
tht
askper
for
mancecanbespot
tedqui
ckl
yandcor
rect
edi
mmedi
atel
y.

Coachi
ng(
Trai
ningbysuper
visor
s):

Coachi
ngi
sanact
ivi
tyofgui
dingamanagerbyaseni
orone.Aseni
ormanager
mustpl
ayanact
iver
olei
ngui
dingandt
eachi
ngski
l
ls.Het
ell
shi
m howt
odoaj
oband
cor
rect
stheer
ror
s. A seni
ormanageri
sref
err
edasacoach.
Socoachmakesan
anal
ysi
soft
rai
nee’
swor
kper
for
manceandt
ri
est
oimpr
ovei
twi
thsui
tabl
egui
dance.

Under
study
:

Theunder
studyt
echni
quei
ssi
mil
art
ocoachi
ngwi
tht
hedi
ff
erencet
hatt
he
depar
tmentmanagermaypi
ck up one i
ndi
vi
dualf
rom hi
s uni
tto come f
orhi
s
under
study
.Hewi
l
lthengui
dehi
mtol
ear
nhi
sjobandgr
appl
ewi
tht
hepr
obl
emst
hat
conf
rontt
hemanagerdai
l
y.

Anot
herdi
ff
erence i
sthatunder
study i
saf
ull
-t
ime ment
or–under
study
ar
rangementwher
ecoachi
ngi
sonl
yper
iodi
c.Theunderst
udywor
kswi
tht
hement
or
onadai
l
ybasi
stol
ear
nhowt
hej
obi
sdone.

Ment
ori
ng

Ment
ori
ngi
saboutt
eachi
ngandl
ear
ning.I
tpl
aysani
mpor
tantr
olei
nlear
ning
newknowl
edgeandski
l
lsf
oral
lhumanbei
ngs.Ment
ori
ngi
sat
oolt
hator
gani
zat
ions
canuset
onur
tur
eandgr
owt
hei
rpeopl
e.

Ment
ori
ng i
sar
elat
ionshi
pin whi
ch a seni
ormanageri
n an or
gani
zat
ion
assumest
her
esponsi
bil
i
tyf
orgr
oomi
ngaj
uni
orper
son.Techni
cal
,int
erper
sonaland
pol
i
ticalski
l
lsar
egener
all
yconv
eyedi
nsuchar
elat
ionshi
pfr
om t
hemor
eexper
ience
per
son.

JobRot
ati
on

7
 Thej
obr
otat
ioni
sav
erygoodmet
hodoft
ransf
ormi
ngaf
unct
ionalspeci
ali
st
i
ntoagener
ali
stexecut
ive.Thej
obr
otat
ionr
efer
stot
ransf
erofmanager
sfr
om onej
ob
t
oanot
herorf
rom onedepar
tmentt
oanot
herorf
rom onesect
iont
oanot
heri
na
pl
anned manner
.The t
ransf
err
ed execut
ivet
o new j
ob has t
o assume t
he f
ull
r
esponsi
bil
i
tyanddut
y.

Themanagerwi
l
llear
nnew i
deasandgai
nnew i
nfor
mat
ionunder
lyi
ngv
ari
ous
j
obs.Jobr
otat
ionmaybehor
izont
alorv
ert
ical
.Thehor
izont
alj
obr
otat
ioni
sal
ater
al
t
ransf
erwhi
l
ever
ti
cal
isapr
omot
ion.

Appr
ent
iceshi
p

Appr
ent
iceshi
ptr
aini
ngi
san“
ear
ningwhi
l
elear
ning”ar
rangementf
orar
equi
red
t
erm.Tr
aini
ngoccur
sundert
hesuper
visi
onofanexper
iencedper
son;anappr
ent
ice
r
ecei
vesknowl
edgeanddev
elopsski
l
lsassoci
atedwi
thadesi
gnat
edt
radet
hroughon
t
hej
obt
rai
ning.Theski
l
lsanappr
ent
icel
ear
nson-t
he-
jobar
esuppl
ement
edwi
tha
r
equi
rednumberweekseachy
eart
otechni
cal
trai
ning.

Lect
ures

I
tisv
erypopul
arandsi
mpl
emet
hod.Theconcept
s,i
deas,
theor
ies,
pri
nci
plesar
e
expl
ainedt
hroughl
ect
ures.Thespeakeri
sanexper
twhocol
l
ect
sthemat
eri
aland
del
i
ver
sal
ect
uret
othet
rai
neesexecut
ives.

Di
scussi
onMet
hod

Di
scussi
onmet
hodi
sthr
oughi
nter
act
ionbot
hamongt
het
rai
neesandbet
ween
t
het
rai
nerandt
het
rai
nees.Thei
nter
act
ionandt
hecommuni
cat
ionbet
weent
heset
wo
makei
tmuchmor
eef
fect
iveandpower
fult
hant
hel
ect
uremet
hod.I
fthedi
scussi
on
met
hodi
twi
thpr
opersequence,i
.e.
,lect
ures,f
oll
owedbydi
scussi
onbyquest
ioni
ng,
canachi
evehi
gher
-l
evelknowl
edgeobj
ect
ives,suchaspr
obl
em –sol
vi
ngandpr
inci
ple
l
ear
ning.

Demonst
rat
ion

Demonst
rat
ioni
saphy
sicaldi
spl
ayoft
hef
orm,
out
li
neorasubst
anceofobj
ect

8
orev
ent
sfort
he pur
pose ofi
ncr
easi
ng knowl
edge ofsuch obj
ect
s orev
ent
s.
Demonst
rat
ioni
nvol
ves“
showi
ngwhatorshowi
nghow”
.Demonst
rat
ioni
srel
ati
vel
y
uncompl
i
cat
edpr
ocesswhi
chdoesnotr
equi
reext
ensi
vev
erbalel
abor
ati
on.Whennew
pr
oduct
sandequi
pment
sar
ebei
ngi
ntr
oducedt
hendemonst
rat
ionsar
eexcel
l
ent
.

Si
mul
ati
on

I
nthi
smet
hodt
rai
neewor
kincl
osel
ydupl
i
cat
edi
nrealj
obcondi
ti
ons.Thi
sis
essent
iali
ncasesi
nwhi
chact
ualon–t
he-
jobpr
act
icei
sexpensi
ve,mi
ghtr
esul
tin
ser
iousi
njur
y,acost
lyer
rorordest
ruct
ionofv
aluabl
emat
eri
alorr
esour
ces.

Casest
udy

Undert
hist
echni
quet
hecasesbasedonact
ualbusi
nesssi
tuat
ionsar
epr
epar
ed
andgi
vent
othet
rai
neemanager
sfordi
scussi
onandar
ri
vi
ngatapr
operdeci
sion.
Manager
sar
egi
venoppor
tuni
tyt
ofi
ndoutt
hel
atentpr
obl
emsandsuggestal
ter
nat
ives
t
otackl
ethem.Thesel
ect
ionoft
hebest
-al
ter
nat
ivesol
uti
ont
rai
neeshav
etosuggest
.
Thi
stechni
ques hel
pini
mpr
ovi
ng t
he deci
sion-
maki
ng ski
l
lbymaki
ng anal
yti
cal
j
udgment
.

Rol
e-Pl
ayi
ng

I
tisal
soasi
mul
atedexer
cise.Thepar
ti
cipant
shav
etoassumear
oleofa
per
soni
nthesi
mul
atedsi
tuat
ion.Theyhav
etor
eactt
ooneanot
heri
nthesi
mil
ar
mannerast
heywoul
dbedoi
ngaj
obasamanageri
nar
ealsi
tuat
ion.Thr
ought
his
t
echni
quet
hehumanr
elat
ionsski
l
ls,mar
ket
ingandsal
esmanagement
,int
erv
iewi
ng
ski
l
lsar
erequi
red.

Br
ainst
ormi
ng

Br
ainst
ormi
ngmet
hodi
soneoft
het
rai
ningmet
hodsandt
heyonl
ymet
hodi
n
r
ecentt
imesat
tempt
satdev
elopi
ngcr
eat
iveabi
l
ityt
hroughuni
nhi
bit
edexpr
essi
oni
na
f
ormal
set
ti
ng.Br
ainst
ormi
ngi
sapr
ocessf
ordev
elopi
ngcr
eat
ivesol
uti
onst
opr
obl
ems.
Oneoft
her
easonsi
tissoef
fect
ivei
sthatt
hebar
nst
ormer
snotonl
ycomeupwi
thnew
dev
elopi
ngandr
efi
ningt
hem.

9
Fi
eldt
ri
p

Af
iel
dtr
iporf
iel
dwor
kort
rai
ningi
nthef
iel
disaj
our
neybyagr
oupofpeopl
eto
apl
aceawayf
rom t
hei
rnor
malenv
ironment
.Thepur
poseoft
het
ri
pisusual
l
yobser
ved
f
oreducat
ion,non-exper
iment
alr
esear
ch ort
o pr
ovi
det
rai
neeswi
th exper
iences
out
sidet
hei
rev
ery
dayact
ivi
ti
es.

Sensi
ti
vi
tyt
rai
ning

I
tinv
olv
essuchgr
oupi
ngsasT-
groups(
T-Tr
aini
ng)encount
ergr
oups,
labor
ator
y
t
rai
ninggr
oupsandhumanawar
enessgr
oupsar
eal
lnamesassoci
atedwi
thwhati
s
knownassensi
ti
vi
tyt
rai
ning.Thi
str
aini
ngmet
hodat
tempt
stot
eachpeopl
eabout
t
hemsel
vesandwhyandhowt
heyr
elat
eto,i
nter
actwi
th,i
mpactonandar
eimpact
ed
uponbyot
her
s.

Vest
ibul
etr
aini
ng

I
tispr
efer
redi
nmanycompani
esbecauseont
hej
obt
rai
ninghast
hepot
ent
ial
f
ordi
srupt
ingt
hepr
oduct
ionpr
ocess.I
tisamet
hodi
nwhi
cht
rai
neesl
ear
nont
he
act
ualoronsi
mul
atedequi
pmentt
heywoul
duseont
hej
ob,
butar
eact
ual
l
ytr
ainedof
f
t
hej
ob.I
nthi
smet
hodt
rai
neei
sexposedt
oanar
ti
fi
cialwor
kingenv
ironmentwher
ein
ont
hej
obsi
tuat
ionsar
edupl
i
cat
edi
nacompanycl
assr
oom.

Char
act
eri
sti
csoft
rai
ning:

 Topmanagementcommi
tt
edt
otr
aini
nganddev
elopmentt
rai
ningi
sapar
tof
cor
por
atecul
tur
esuchasDi
sney
,Mar
ri
ot,
Hewl
ettandPackar
d,

 Tr
aini
ngi
sti
edt
obusi
nessst
rat
egi
esandl
i
nkt
obot
tom l
i
ner
esul
t.

 Or
gani
zat
ion env
ironment ar
e “
Feedback-
ri
ch”
;they st
ress cont
inuous
i
mpr
ovementandpr
omot
eri
skt
aki
ngaf
for
doppor
tuni
tyt
olear
nfr
om success
t
ofai
l
ureofdeci
sion.

 Ther
eiscommi
tmentt
oinv
entt
henecessar
yresour
cessuf
fi
cientandmoneyf
or
t
rai
ning.

10
  Makesopt
imal
useofoppor
tuni
ti
esf
orl
ear
ning.

 I
nducesbehav
ior
alchanges

 Acqui
ri
ngcompet
enci
es.

I
mpor
tanceofTr
aini
ng:

1.Tr
aini
ngcandev
elophi
ghmor
alei
nempl
oyees:

Tr
aini
ngbui
l
dshi
ghmor
alei
nanempl
oyeebydev
elopi
ngposi
ti
veat
ti
tude,j
ob
sat
isf
act
ion,enhanced ear
nings,j
ob secur
it
y.Tr
aini
ng al
so r
educes empl
oyee
gr
iev
ancesbypr
ovi
dingoppor
tuni
ti
esf
ori
nter
nal
promot
ion.

2.Tr
aini
ngl
eadst
ohi
gherpr
oduct
ivi
ty.

Tr
aini
ng hel
ps empl
oyees t
o bui
l
d ski
l
ls whi
ch l
eads t
o per
for
m t
hei
rjob
ef
fi
cient
ly.Empl
oyeesl
ear
nnewski
l
lsandusebet
termet
hodst
oper
for
mthei
rtasks.

3.Bet
terqual
i
tyofwor
k

For
malt
rai
ningi
mpr
ovesqual
i
tyofwor
kasst
andar
dmet
hodsar
etaughtt
o
empl
oyees.Uni
for
m wor
kmet
hodsandpr
ocedur
esi
mpr
ovest
hequal
i
tyofpr
oductor
ser
vices.

4.Reduct
ioni
ncost

Tr
aini
ngl
eadst
oopt
imum useofr
esour
cesandzer
owast
ewhi
chi
ncr
eases
pr
oduct
ivi
tyand hel
pst
o mi
nimi
ze costofoper
ati
onsperuni
t.Tr
aini
ng l
eadst
o
economi
cuseofmat
eri
alsandmachi
ner
y.

5.Reducedl
ear
ningper
iod

An ef
fi
ci
entt
rai
ning pr
ogr
am doesnotwast
est
imeand ef
for
tsi
nlear
ning
t
hrought
ri
alander
ror
,ital
sor
educest
imeandcosti
nvol
vedi
nlear
ning

STAGESOFTRAI
NINGANDDEVELOPMENTPROGRAMS:

11
 Tr
aini
ngshoul
dbeconduct
edi
nasy
stemat
icor
dersoast
oder
iveexpect
ed
benef
it
sfr
om i
t.Thet
rai
ningsy
stem i
nvol
vesf
ourst
ages,
namel
y:
 Assessmentoft
rai
ninganddev
elopmentpr
ogr
amsneeds.
 Desi
gni
ngt
het
rai
ninganddev
elopmentpr
ogr
ams.
 I
mpl
ement
ati
onoft
het
rai
ningpr
ogr
am
 Ev
aluat
ionoft
het
rai
ningpr
ogr
am

Thesef
ourst
agesconsi
stoft
hepr
ogr
am needsandmet
hodi
nwhi
cht
heobj
ect
ives
canbeat
tai
ned.Fol
l
owi
ngsar
ethosest
ages,

St
agesi
nTr
aini
ngandDev
elopmentPr
ogr
ams

STAGE–1 STAGE–2 STAGE–3 STAGE–4

Assessmentof I
mplementat
ionof Ev
aluat
ionsof
Desi
gni
ngofTr
aini
ng
Trai
ning Trai
ningpr
ogram Trai
ning
Needs Pr
ogr
ams On-t
he-JobMethods Programs
Organizati
onal
I
nst
ruct
ional Of
f-
the-
JobMet
hods React
ions
Analysi
s
Character
ist
icsofthe
Depart
mental
obj
ect
ives i
nst
ructorconducti
ngthe Lear
ning
Anal
ysi
s
business
JobAnal
ysi
s Lear
ningPr
inci
ples   JobBehav ior
Organi
zat
ion
Empl
oyeeAnal
ysi
s Teachi
ngPr
inci
ples  
ult
imatevalue
  Tr
aini
ngPr i
nci
ples    
  Contentdesi
gn    

DEVELOPMENTPROCESS

Compet
it
iveenv
ironment

St
age1 Or
gani
zat
ional
str
ategy

Or
gani
zat
ional
obj
ect
ive
12
 I
dent
if
yingcompet
encygapes

Tr
aini
ngneedsAssessment

St
age2 Annual
trai
ningpl
an

Conductoft
rai
ning

Rev
iewoft
rai
ning

TRAI
NINGNEEDI
DENTI
FICATI
ONFORACOMPANY

Tr
aini
ngneedi
dent
if
icat
ioni
sat
oolut
il
izedt
oident
if
ywhateducat
ionalcour
sesor
act
ivi
ti
es shoul
d be pr
ovi
ded t
o empl
oyee t
oimpr
ovet
hei
r wor
k pr
oduct
ivi
ty.
I
dent
if
icat
ionoft
rai
ningneeds(
ITN)pr
ovi
dest
hebasi
sonwhi
chal
lot
hert
rai
ning
act
ivi
ti
escanbeconsi
der
ed.I
trequi
rescar
efult
houghtandanal
ysi
s,i
tisapr
ocesst
hat
needst
obecar
ri
edoutwi
thsensi
ti
vi
tyaspeopl
esl
ear
ningi
simpor
tantt
othem,
andt
he
popul
ati
onoft
heor
gani
zat
ioni
sal
soatst
ake.
I
tisi
mpor
tantbecauseanor
gani
zat
ionhasobj
ect
ivest
hati
twant
stoachi
evef
or
t
hebenef
itofal
lst
akehol
der
sormember
s,i
ncl
udi
ngowner
,empl
oyee,cust
omer
s,
suppl
i
ers,andnei
ghbor
s.Theseobj
ect
ivescanbeachi
evedonl
ythr
oughhar
nessi
ng
t
heabi
l
iti
esofi
tspeopl
e,mustknow whatt
heyneedt
olear
ninor
dert
oachi
eve
or
gani
zat
ionalgoal
s.Si
mil
arl
yifseenf
rom ani
ndi
vi
dual
’
spoi
ntofv
iew,peopl
ehav
e
aspi
rat
ion,t
hewantt
odev
elopandi
nor
dert
olear
nandusenewabi
l
iti
es,peopl
eneed
appr
opr
iat
e oppor
tuni
ti
es,r
esour
ces and condi
ti
ons.Ther
efor
eto meet peopl
e
aspi
rat
ions,t
heor
gani
zat
ionmustpr
ovi
deef
fect
iveandat
tr
act
ivel
ear
ningr
esour
ces
andcondi
ti
ons.Andi
tisal
soi
mpor
tantt
oseet
hatt
her
eisasui
tabl
emat
chbet
ween
achi
evi
ngor
gani
zat
ional
goal
sandpr
ovi
dingat
tract
ivel
ear
ningoppor
tuni
ti
es.
I
nor
dert
oemphasi
zet
hei
mpor
tanceoft
rai
ningneedi
dent
if
icat
ionwecanf
ocuson

13
t
hef
oll
owi
ngar
eas:

 Topi
npoi
nti
ftr
aini
ngwi
l
lmakeadi
ff
erencei
npr
oduct
ivi
tyandt
hebot
tom l
i
ne.
 Todeci
dewhatspeci
fi
ctr
aini
ngeachempl
oyeeneedsandwhatwi
l
limpr
ovehi
s
orherJobper
for
mance.
 Todi
ff
erent
iat
ebet
weent
heneedf
ort
rai
ningandor
gani
zat
ionali
ssuesand
br
ingaboutamat
chbet
weeni
ndi
vi
dual
aspi
rat
ionsandor
gani
zat
ional
goal
s.

EVALUATI
ONOFTRAI
NINGPROGRAMME:

Obj
ect
ivesoft
rai
ningev
aluat
ioni
stodet
ermi
net
heabi
l
ityoft
hepar
ti
cipanti
n
t
het
rai
ningpr
ogr
ammet
oper
for
mjobsf
orwhi
cht
heywer
etr
ained,
thespeci
fi
cnat
ure
oft
rai
ningdef
ici
enci
es,
whet
hert
het
rai
neesr
equi
redanyaddi
ti
onalont
hej
obt
rai
ning,
andt
heext
entoft
rai
ningnotneededf
ort
hepar
ti
cipant
stomeett
hej
obr
equi
rement
s.

Ev
aluat
ionoft
het
rai
ningpr
ogr
ammemustbebasedont
hef
oll
owi
ngpr
inci
ples:

 Ev
aluat
ionspeci
ali
stsmustbecl
earaboutt
hegoal
sandpur
poseofev
aluat
ion.

 Ev
aluat
ionmustbecont
inuous.

 Ev
aluat
ionmustpr
ovi
det
hemeansf
ocusf
ort
rai
ner
stobeabl
etoappr
aise
t
hemsel
ves,
thei
rpr
act
icesandt
hei
rpr
oduct
s.

 Ev
aluat
ionmustbebasedont
heobj
ect
ivemet
hodsandst
andar
ds.

 Real
i
sti
ctar
getdat
esmustbesetf
oreachphaseoft
heev
aluat
ionpr
ocess.A
senseofur
gencymustbedev
eloped,butdeadl
i
nest
hatar
eunr
easonabl
yhi
gh
wi
l
lresul
tinpoorev
aluat
ion.

1.
2INDUSTRYPROFI
LE

14
I
NTRODUCTI
ON:

Apol
l
oHospi
tal
sisanI
ndi
anhospi
talchai
nbasedi
nChennai
,Indi
a. I
twas
f
ounded byDrPr
athap C.Reddyi
n 1983 and has hospi
tal
sinI
ndi
a,Sr
iLanka,
Bangl
adesh,Ghana,Ni
ger
ia,Maur
it
ius,Qat
ar,OmanandKuwai
t.Sev
eraloft
hegr
oup'
s
hospi
tal
s hav
e been among t
he f
ir
sti
nIndi
ator
ecei
vei
nter
nat
ionalheal
thcar
e
accr
edi
tat
ionbyAmer
ica-
basedJoi
ntCommi
ssi
onI
nter
nat
ional
(JCI
).

Apol
l
oHospi
tal
sEnt
erpr
iseLi
mit
ed(
AHEL)wasi
ncor
por
atedasaPubl
i
cLi
mit
ed
Companyi
nthey
ear1979.Pr
omot
edbyDr
.Pr
athapCReddy
,iti
sthef
ir
stgr
oupof
hospi
tal
sthatpi
oneer
edt
heconceptofcor
por
ateheal
thcar
edel
i
ver
yinI
ndi
a.AHELi
sa
l
i
stedCompanyont
heBombaySt
ockExchange.AHELt
oday
,ist
hel
eadi
ngpr
ivat
e
sect
orheal
thcar
epr
ovi
deri
nAsi
aandownsandmanagesanet
wor
kofspeci
alt
y
hospi
tal
s and cl
i
nics,a chai
n ofPhar
macyr
etai
lout
let
s acr
oss t
he count
ry,and
pr
ovi
des Consul
tancy Ser
vices f
or commi
ssi
oni
ng and managi
ng t
he Speci
alt
y
Hospi
tal
s

I
tisof
tensai
dthatnot
hinghappens,
unl
esst
her
eisadr
eam f
ir
st.Att
hegenesi
s
oft
heApol
l
ost
oryt
her
ewasadr
eam.Adr
eam sopower
ful
,thati
thel
pedt
ransf
ormt
he
medi
call
andscapei
nIndi
a.Thedr
eam nur
tur
edandgr
ew wi
thi
nDr
.Pr
athapCReddy
,
t
hef
ounderChai
rmanofApol
l
oHospi
tal
s,unt
ilt
hepoi
ntofi
nfl
ect
ionhappenedi
n1983.

Apol
l
oHospi
tal
sst
art
edasa150bedhospi
tali
nChennai
.Andi
thast
obesai
d,
ami
dstmuchskept
ici
sm.I
ndi
aint
heear
ly80'
swasnott
heeasi
estpl
acef
orpr
ivat
e
ent
erpr
ise.Mor
eov
erpr
ivat
eheal
thcar
einst
it
uti
onswer
eunknownandt
heywer
enot
doi
ngcut
ti
ngedgewor
k.25y
ear
slat
eri
tisanamazi
ngst
oryofsuccess,achi
evement
andmosti
mpor
tant
ly,
dreamsr
eal
i
zed.

AsApol
l
oHospi
tal
shasmadecol
ossalst
ri
dest
oreachwher
eiti
s,mor
eand
mor
efacet
soft
hef
oundi
ngv
isi
onhav
etur
nedt
oreal
i
ty.TodayApol
l
oHospi
tal
sisnot
j
ustoneoft
hecount
ry'
spr
emi
erheal
thcar
epr
ovi
der
sbuthasal
sopl
ayedapi
oneer
ing

15
r
olei
nhel
pingI
ndi
abecomeacent
er-
of-
excel
l
encei
ngl
obal
heal
thcar
e.

TheApol
l
oHospi
tal
sgr
oupt
odayi
ncl
udesov
er7500bedsacr
oss43hospi
tal
sin
I
ndi
a and ov
erseas,nei
ghbor
hood di
agnost
iccl
i
nics,an ext
ensi
ve chai
n ofApol
l
o
Phar
maci
es,medi
calBPOandheal
thi
nsur
anceser
vicesandcl
i
nicalr
esear
chdi
vi
sions
t
hatar
e wor
king on t
he cut
ti
ng edge ofmedi
calsci
ence.Howev
ert
he l
argest
achi
evementoft
heApol
l
oGr
ouphasbeent
otakequal
i
tyheal
thcar
etoacr
osst
he
l
engt
handbr
eadt
hofI
ndi
a.Oft
ouchi
ng10mi
l
li
onl
i
vesandgi
vi
nghopet
oanent
ir
e
segmentoft
heI
ndi
anpopul
ati
onwhodi
dnothav
eanopt
ionbey
ondl
i
mit
edmedi
cal
i
nfr
ast
ruct
ure.

Apol
l
ohassucceededi
nbei
ngmor
ethanj
ustaqual
i
tyheal
thcar
epr
ovi
der
.Ithas
beenamaj
orpl
ayeri
nscr
ipt
ingt
hemedi
call
andscapeoft
henat
ion.Thi
sispr
imar
il
y
because t
he gr
oup has cont
inuousl
ybeen att
he hel
m ofsev
eralgame-
changi
ng
i
nnov
ati
onsi
nIndi
anheal
thcar
e.Byt
hest
artoft
henew mi
l
lenni
um,Apol
l
oHospi
tal
s
Gr
ouphadbecomeani
ntegr
atedheal
thcar
eor
gani
zat
ionwi
thownedandmanaged
hospi
tal
s,di
agnost
ic cl
i
nics,di
spensi
ng phar
maci
es and consul
tancy ser
vices.I
n
addi
ti
on,t
hegr
oup'
sser
viceof
fer
ingsi
ncl
udeheal
thcar
eatt
hepat
ient
'sdoor
step,
cl
i
nical& di
agnost
ic ser
vices,medi
calbusi
ness pr
ocess out
sour
cing,t
hir
d par
ty
admi
nist
rat
ionser
vicesandheal
thi
nsur
ance.Toenhanceper
for
manceandser
vicet
o
cust
omer
s,t
hecompanyal
somakesav
ail
abl
etheser
vicest
osuppor
tthebusi
nessof
heal
thcar
e;t
elemedi
cineser
vices,
educat
ionandt
rai
ningpr
ogr
ams&r
esear
chser
vices
andahostofnot
-for
-pr
ofi
tpr
oject
s.

HI
STORY:

Att
hebehestofhi
sfat
her
,in1971,
Dr.Reddyl
eftbehi
ndaf
lour
ishi
ngpr
act
icei
n
Bost
onandr
etur
nedt
oIndi
a.Onhi
sret
urnhef
oundt
hemedi
call
andscapei
nthe
count
rypl
aguedbygapsi
ninf
rast
ruct
ure,del
i
ver
yandaf
for
dabi
l
ity
.Thi
ngst
ookat
urn
f
ort
hewor
sewhenhel
ostay
oungpat
ientwhoj
ustdi
dnothav
ethemeanst
ogo
abr
oadf
ort
reat
ment
.Thei
nci
dentmar
kedacr
ossr
oadi
nDr
.Reddy
'sl
i
feandst
eel
ed

16
hi
sdet
ermi
nat
iont
ogetqual
i
tyheal
thcar
etoI
ndi
a.Hesett
hebl
uepr
intt
obui
l
dIndi
a'
s
f
ir
stmul
ti
-speci
alt
ypr
ivat
esect
orhospi
tal
.

Undaunt
edandunf
azedbyt
heobst
acl
esf
aced,Apol
l
oHospi
tal
sopenedi
ts
door
sin1983andev
ersi
ncenur
tur
edagoalwhi
chr
eadas"
Ourmi
ssi
oni
stobr
ing
heal
thcar
e ofi
nter
nat
ionalst
andar
dswi
thi
nthe r
each ofev
eryi
ndi
vi
dual
.We ar
e
commi
tt
edt
otheachi
evementandmai
ntenanceofexcel
l
encei
neducat
ion,r
esear
ch
andheal
thcar
efort
hebenef
itofhumani
ty"
.

I
nthe30y
ear
ssi
nce,i
thasscr
ipt
edoneoft
hemostmagni
fi
centst
ori
esof
successt
hatI
ndi
ahasseen.Notonl
yist
heApol
l
oGr
ouponeoft
hel
argesti
ntegr
ated
heal
thcar
egr
oupsi
nther
egi
on,i
tal
sodi
dsuccessf
ull
ycat
aly
zet
hepr
ivat
eheal
thcar
e
r
evol
uti
oni
nthecount
ry.Apol
l
otodayhasmadeev
eryaspectoft
hei
rlof
tymi
ssi
ona
r
eal
i
ty.Al
ongt
hewayt
hej
our
neyhast
ouchedandenr
iched39mi
l
li
onl
i
vest
hatcame
f
rom 120count
ri
es.

Apol
l
oHospi
tal
swast
hef
orer
unnerofi
ntegr
atedheal
thcar
einAsi
a,aswel
las
gl
obal
l
y.Today
,thegr
oup'
sfut
uri
sti
cvi
sionhasensur
edt
hati
thasbeeni
naposi
ti
onof
st
rengt
h at ev
eryt
ouch poi
nt of t
he heal
thcar
e del
i
ver
y chai
n.I
ts pr
esence
encompassesov
er10,
000bedsacr
oss56hospi
tal
s,mor
ethan1500phar
maci
es,ov
er
100pr
imar
ycar
e&di
agnost
iccl
i
nics,
115t
elemedi
cineuni
tsacr
oss9count
ri
es,
heal
th
i
nsur
ance ser
vices,gl
obalpr
oject
s consul
tancy
,15 academi
cinst
it
uti
ons and a
Resear
chFoundat
ionwi
thaf
ocusongl
obalcl
i
nical
tri
als,
epi
demi
ologi
calst
udi
es,
stem
-
cel
landgenet
icr
esear
ch.

Ov
ert
hepastt
hreedecadesApol
l
oHospi
tal
s't
ransf
ormat
ivej
our
neyhasf
orged
al
egacyofexcel
l
encei
nIndi
anheal
thcar
e.TheGr
ouphascont
inuousl
ysett
heagenda
and l
ed byexampl
eint
he bl
ossomi
ng pr
ivat
e heal
thcar
e space.One ofApol
l
o's
si
gni
fi
cantcont
ri
but
ionshasbeent
headopt
ionofcl
i
nicalexcel
l
enceasani
ndust
ry
st
andar
d.Apol
l
opi
oneer
edt
heconcept-t
hegr
oupwast
hef
ir
stt
oinv
esti
nthepr
e-
r
equi
sit
est
hatl
edt
oint
ernat
ionalqual
i
tyaccr
edi
tat
ionl
i
ket
heJCIandal
sodev
eloped
cent
resofexcel
l
encei
nCar
diacSci
ences,Or
thopaedi
cs,Neur
osci
ences,Emer
gency

17
Car
e,CancerandOr
ganTr
anspl
ant
ati
on.Al
ongwi
thexcel
l
encet
heApol
l
ophi
l
osophy
r
est
sont
hepi
l
lar
soft
echnol
ogi
calsuper
ior
it
y,awar
m pat
ent
-cent
ri
cappr
oach,
acl
ear
and di
sti
nct cost adv
ant
age and a edge i
nfor
war
d-l
ooki
ng r
esear
ch.Apol
l
o's
spect
acul
arsuccessr
est
sonsust
ainedcommi
tmentandi
nvest
ment
sineachoft
hese
pi
l
lar
s.

TheGr
oupcont
inuest
obr
eaknew gr
oundi
nadopt
ingnew t
echnol
ogy
.Fr
om
l
ever
agi
ngnew agemobi
l
ity
,toget
ti
ngf
utur
ist
icequi
pmentApol
l
ohasal
way
sbeen
aheadoft
hecur
ve.Cur
rent
ly,
thegr
oupbel
i
evesi
nthet
remendouspot
ent
ialofr
obot
ics
andi
sinv
est
ingheav
il
yinmaki
ngi
tar
ealandr
obustopt
ionf
oral
l
.Apol
l
opi
oneer
ed
TenderLov
ingCar
e(TLC)andi
tcont
inuest
obet
hemagi
cthati
nspi
reshope,war
mth
andasenseofeasei
nthepat
ient
s.

Apol
l
ost
art
edoutwi
tht
hepr
omi
seofbr
ingi
ngqual
i
tyheal
thcar
etoI
ndi
aata
pr
icepoi
ntt
hatI
ndi
anscoul
daf
for
d.Thecostoft
reat
menti
nApol
l
owasat
ent
hoft
he
pr
ice i
nthe west
ern wor
ld.Todayas t
he gr
oup char
ts outi
tsr
oadmap t
otake
heal
thcar
etoabi
l
li
on,
thef
ocusondr
ivi
ngast
rongv
aluepr
oposi
ti
onr
emai
nsconst
ant
.

Apol
l
oHospi
tal
shast
akent
hespi
ri
tofl
eader
shi
pwel
lbey
ondbusi
nessmet
ri
cs.
I
thasembr
acedt
heonusofkeepi
ngI
ndi
a,heal
thy
.Indi
acoul
dsoonbecomet
hehear
t
di
seasecapi
taloft
hewor
ldi
fthesur
geofl
i
fest
yledi
seasesgoesunchecked.Apol
l
o
Hospi
tal
shasi
tsagendaf
ulli
ntaki
ngst
epst
oav
oidt
his.Recogni
zi
ngt
hatt
her
iskof
hear
tdi
seasecanbesi
gni
fi
cant
lyr
educed,
evenr
ever
sed,
Apol
l
oHospi
tal
slaunchedt
he
pat
hbr
eaki
ngBi
l
li
onHear
ti
ngBeat
ing,acampai
gnt
hatempower
sIndi
answi
tht
he
knowl
edget
ofi
ghtt
hecommonadv
ersar
y-hear
tdi
sease.

Recent
lyApol
l
oHospi
tal
scel
ebr
atedi
ts30t
hyear
.TheGr
oup,
ledbyDr
.Pr
athap
Reddy
,reaf
fi
rmedi
tsgoal
sandr
edef
inedt
hei
rfocus.Wi
thambi
ti
ouspr
oject
sli
ke
Apol
l
oReachHospi
tal
s,ast
rongf
ocusonpr
event
iveheal
thcar
eandanunabat
ed
commi
tmentt
o nur
tur
e excel
l
ence and exper
ti
se i
n heal
thcar
e,Apol
l
o Hospi
tal
s
env
isi
onsf
oranewhor
izon-af
utur
ewher
ethenat
ioni
sheal
thy
,wher
eit
speopl
ear
e
f
ight
ingf
it
,andI
ndi
aemer
gesast
hepr
efer
redgl
obal
heal
thcar
edest
inat
ion.

18
AJOURNEYTHATHASTRANSFORMEDI
NDI
ANHEALTHCARE

Apol
l
o Hospi
tal
shasal
way
sst
rongl
ybel
i
eved i
n soci
ali
nit
iat
ivest
hathel
p
t
ranscend bar
ri
ers.I
n keepi
ng wi
tht
his,t
he gr
oup has st
art
ed sev
erali
mpact
ful
pr
ogr
amsi
nthi
sar
ea.Oneamongt
hesei
nit
iat
ivesi
sSoci
alandf
inanci
alsuppor
tto
communi
tyser
vicei
nit
iat
ivewi
tht
heai
m ofpr
ovi
dingqual
i
typedi
atr
iccar
diaccar
eand
f
inanci
alsuppor
ttochi
l
drenf
rom unpr
ivi
l
egedsect
ionsofsoci
etysuf
fer
ingf
rom hear
t
di
seases.Apol
l
o al
so r
uns t
he SAHIi
mit
ati
vet
o hel
p poorchi
l
dren wi
th hear
ing
i
mpai
rment
,andt
heCUREf
oundat
ionwhi
chi
sfocusedoncancerscr
eeni
ngcur
eand
r
ehabi
l
itat
ionf
ort
hoseneedsi
naar
eaofcancercar
e.Apol
l
ohasal
soj
oinedhandswi
th
Yuv
rajsi
ghs t
o or
gani
ze massi
ve cancer scr
eeni
ng.Apol
l
oregul
arl
y conduct
s
compr
ehensi
veheal
thscr
eeni
ngcampsacr
osst
henat
ion.Thegr
oupact
ivel
ylev
erages
i
tst
elemedi
cineandheal
thcapabi
l
iti
est
otakei
tsscr
eeni
ngpr
ogr
amst
oev
enr
emot
e
concer
noft
hecount
ry.

Apol
l
oremar
kabl
est
oryhascapt
uredI
ndi
a’
sat
tent
ion.Fori
tsser
vicet
othe
nat
ion,t
hegr
oupwasat
tachedwi
tht
hehonorofacommemor
ati
vepost
agest
amp
bear
ingi
tsname.For
hiswi
l
li
ngpur
sui
tofexcel
l
encei
nheal
thcar
e,Dr
.Pr
athapReddy
,
was best
owed wi
tht
he second hi
ght
esahm awar
d,t
he Padma v
ibhusban byt
he
gov
ernmentofI
ndi
a.

MEDI
CALSMI
LESTONES:

 Pi
oneer
edopenhear
tsur
ger
iesandcar
diaccat
het
eri
zat
ion,
int
heear
ly80s.

 Pi
oneer
soft
hepr
event
iveheal
thcheckpr
ogr
amsi
nIndi
aandper
for
med3
mi
l
li
oncheckst
odat
e.

 I
ntr
oducedcut
ti
ngedgepr
ocedur
esl
i
keof
f–pumpandbeat
ing–hear
tsur
ger
y,
ei
therbyt
hor
acot
omyorcl
assi
calst
ernot
omy
,Tr
ans–r
adi
alangi
opl
ast
yand
st
ent
ing,
mit
ral
val
ver
epl
acement
.

 By1992,Apol
l
ohospi
tal
sint
roducedar
ter
yst
ent
ingf
ort
hef
ir
stt
imei
nIndi
a.
conduct
edov
er90,
000car
diacsur
ger
ies–99.
6%successr
atei
ncar
diacby
pass

19
 sur
ger
ies,
over91%ofwhi
chwer
ebeat
inghear
tsur
ger
ies

 Lar
gestser
ies ofaor
ti
cval
ver
epl
acementwi
th scent
less hear
tval
ve bi
o
pr
ost
hesi
s per
for
med.per
for
med ov
er7,
50,
000 maj
orsur
ger
ies and ov
er
10,
00,
000mi
norsur
gical
procedur
eswi
thexcept
ional
cli
nical
out
comes,

 Fi
rstpr
ivat
eheal
thcar
epr
ovi
dert
ocl
i
nical
out
comes.

 I
n1995,
Apol
l
oHospi
tal
per
for
medi
tsf
ir
stbonemar
rowt
ranspl
ant
ati
on,
aswel
l
ast
hef
ir
stmul
tior
gant
ranspl
anti
nthecount
ry

 Apol
l
oper
for
medanunpr
ecedent
edr
evol
uti
oni
nor
thopedi
csbyequal
i
zingl
i
mbs
anddef
ormi
tycor
rect
ionbyt
hel
i
zar
ovpr
ocedur
e

 Cent
ref
orl
i
verdi
sease and t
ranspl
ant
ati
on.Apol
l
o Hospi
tal
s Chennaihas
compl
eted100l
i
vert
ranspl
ant
ati
oni
nlesst
han4y
ear
swi
th90% successr
ate
cr
eat
ingami
l
est
one.

 Lat
estM guar
dst
entt
echnol
ogy
,speci
all
ydesi
gnedMeshcov
eredst
entwas
usedt
osav
ea27y
ear
sol
dmanf
rom anacut
ehear
tat
tack.Apol
l
oHospi
tal
sin
f
ir
stt
oint
roducedt
het
echnol
ogyi
nChennai

 Wor
ld’
sfi
rsti
Podnav
igat
ionhi
presur
faci
ngsur
ger
ywassuccessf
ull
yper
for
med
atApol
l
ospeci
alt
yHospi
tal
s,Chennai

 Apol
l
o speci
alt
yHospi
tal
s,Chennaiadded successf
ull
yconduct
ed exul
tant
Mi
crov
ascul
arf
reet
issuet
ransf
erandaest
het
icsur
ger
iesonmor
ethan1000
pat
ient
sbyt
heendofmar
ch2011

 Apol
l
oHospi
tal
sChennaiCompl
eted10,
000Cor
onar
yangi
opl
ast
iesi
n2009,
i
ncl
udi
ng manyr
efi
ned pr
ocedur
esl
i
kemul
tiVesselAngi
opl
ast
y,l
eftMai
n
Angi
opl
ast
yandbi
fur
cat
ionLesi
on

 Apol
l
oHospi
tal
sgr
ouphasper
for
medmor
ethan775sol
i
dor
gant
ranspl
ant
sfor
t
hey
ear2010,maki
ngi
toneoft
hewor
ld’
sbusi
estl
i
vert
ranspl
ant
scent
ers.
in
Febr
uar
y,2011.

20
  Apol
l
o Gl
eneagl
es cancerHospi
talLaunches East
ernI
ndi
a’
sfi
rstdedi
cat
ed
compr
ehensi
veBoneMar
rowTr
anspl
antUni
t.

 TheApol
l
oHospi
tal
s,oneoft
hesi
xcent
ersi
nIndi
atobepar
tofagl
obalt
rai
lon
usi
ngdr
ug–cl
uti
ngbi
o-r
easonabl
est
ent
s,ar
ethef
ir
sti
nvesselbl
ockswi
l
l
di
ssol
vewi
thi
nacoupl
eofy
ear
s.Thedev
iceswor
ksl
i
kear
egul
arst
entby
r
esor
ti
ngbl
oodf
low t
oacl
oggedv
essel
.Ital
socont
ainsadr
ugt
hati
ssl
owl
y
r
eleasedt
ohel
ptheheal
i
ngpr
ocess.

 Apol
l
o Br
am wel
lHospi
tal
s,Maur
it
iusi
n conj
unct
ion wi
th gl
obalBi
o heal
th
Sol
uti
ons,
launchedt
heApol
l
oBr
am wel
lst
em cel
lther
apypr
ogr
am.

 Fi
rstAmer
icanunder
wentasuccessf
ulHear
tTr
anspl
antatApol
l
oHospi
tal
s,
ChennaiRonal
dLemmer
,65y
earol
d,wast
ranspl
ant
edwi
tht
hehear
tofa36y
ear
ol
dacci
dentv
ict
imi
nanei
ght– hoursur
ger
ybyDrPaulRameshatApol
l
o
Hospi
tal
sChennai
.Int
hepr
ocess,t
wor
ecor
dswer
eal
socr
eat
ed.Thepat
ient
wasnotonl
ythef
ir
stU.
Sci
ti
zent
ounder
goahear
ttr
anspl
anti
nIndi
a,buthe
wasal
sot
heol
destper
sont
ounder
goahear
ttr
anspl
anti
nthecount
ry.

ACHI
EVEMENT/RECOGNI
TION:

Ov
ert
hey
ear
s,Apol
l
ohasr
ecei
vedmanyawar
dsandaccol
adesi
nrecogni
ti
onofi
ts
pi
oneer
ingachi
evementi
nIndi
anheal
thcar
e.

 I
nJan2010,Chai
rmanDr
.Pr
athapC Reddywasconf
err
edwi
tht
hePadma
Vi
bhusbanawar
dbyt
hegov
ernmentofI
ndi
a,f
orexcel
l
enceandexcept
ional
ser
vicei
ntheHeal
thi
ndust
ryi
nthecount
ry.Dr
.Pr
athapC Reddywasal
so
awar
dedt
hePadmaBhushani
n1991.

 Dr
.Pr
athapCr
eddyawar
dedwi
tht
hepr
est
igi
ousAl
exandr
ia–Fr
ost&Sul
l
ivan
2010–Li
fet
imeAchi
evementAwar
dinHeal
thcar
eSect
orandApol
l
oPhar
macy
pr
esent
edwi
tht
heHeal
thcar
eRet
ail
Companyoft
hey
earAwar
d.

21
 Bi
l
li
onHear
tBeat
ing(
BHB)Campai
gni
sapr
oudwi
nneri
nthecor
por
ateSoci
al
Responsi
bil
i
typr
act
icecat
egor
y, he5thI
att ndy
’sAwar
ds2011.

 Apol
l
o Tel
emedi
cine Net
wor
king Foundat
ion I
ndi
a’
s has obt
ained t
he “
Best
Post
er”Awar he7th AnnualWor
datt ldHeal
thCar
eCongr
ess&Wor
ldHeal
th
I
nnov
ati
onsSummi
t,2011hel
datWashi
ngt
onDC.

 Apol
l
oHeal
thCi
ty–Hy
der
abadhasbecomet
hef
ir
sthospi
tal
sint
hecount
ryt
o
ber
ecogni
zedast
he“
BestMedi
calTour
ism Faci
l
ityf
or2009–2010byMi
nist
ry
ofTour
ism –gov
ernmentofI
ndi
a.Thi
spr
est
igi
ousNat
ionalHonorwasgi
venon
28th Mar
ch2011byMs.Mei
raKumar–Honor
abl
eSpeaker,LokSabhai
nNew
Del
hii
nagl
i
tter
ingcer
emony

 Apol
l
oHospi
tal
sGr
oupwonmanyl
aur
elsi
ntheBestHospi
tal
sinI
ndi
a–Sur
vey
2010byTheWeekMagazi
ne.

 Apol
l
o Hospi
tal
s,Chennai& Hy
der
abad won t
he heal
thcar
e awar
d 2008,
i
nst
it
utedbyt
heExpr
essHeal
thcar
ePubl
i
cat
ions.Theawar
dsr
ecei
vedi
ncl
ude:
-
Apol
l
oHospi
tal
sChennai–Ov
eral
lBestHospi
taloft
hey
ear–Apol
l
oHospi
tal
s
Chennai– Oper
ati
onalExcel
l
ence – Apol
l
o Speci
ali
ty Hospi
tal,Chennai
Lev
eragi
ng Gl
obaloppor
tuni
ty– Apol
l
o Heal
th ci
tyHy
der
abad - Sust
ained
Gr
owt
h–Apol
l
oHeal
thCi
tyHy
der
abad–Pat
ientCar
e

 Apol
l
oHospi
tal
s,Chennai
hasbeenr
ated“
BestPr
ivat
esect
orHospi
tal
inI
ndi
aby
TheWeekmagazi
nef
or2003,
2004,
2007and2008.

 Apol
l
oCl
i
nicswer
eawar
dedFr
anchi
soroft
hey
earf
or2003and2004

 TheAsi
a– paci
fi
cBi
o Busi
nessLeader
shi
p awar
d 2005 wasawar
dto Dr
.
Pr
athapCr
eddyFounderChai
rmenApol
l
ohospi
tal
sgr
oup

 Sav
eachi
l
dHear
t(SACH)wasar
unnerupi
nthecor
por
ateGov
ernmentcat
egor
y
atHospi
tal
sManagementAsi
a2004,
hospi
tal
sexpoi
nBangkok,
Thai
l
and.

22
SERVI
CESOFFEREDBYTHEHOSPI
TAL:

 Car
diol
ogy&Car
diot
hor
aci
cSur
ger
y
 Or
thopedi
cs&Joi
ntRepl
acementSur
ger
y
 Spi
neSur
ger
y
 Oncol
ogy
 Medi
cal
&Sur
gical
Gast
roent
erol
ogy
 Neur
ology&Neur
osur
ger
y
 Nephr
ology&Ur
ology
 Cr
it
ical
Car
eMedi
cine
 Or
thopedi
cs&j
ointRepl
acement

OVERVI
EW:

QUALI
TY: Al
way
s pur
sui
ng Qual
i
ty,ourHospi
talenv
isi
ons mor
e ef
fi
cient
,
equi
tabl
ecar
eatal
llev
elsofapat
ient
'sexper
ience.Thr
ougha
consensus-
basedpr
ocess,cl
i
nicalqual
i
tyandef
fi
ciencymeasur
es
meet
s t
he needs and expect
ati
ons of t
he gener
al publ
i
c,
gov
ernment
,pr
ovi
der
sandpr
act
it
ioner
s.

COMPASSI
ON: Apol
l
ouni
tval
ueaqual
i
tyofpr
esenceandcar
ingt
hataccept
s
peopl
east
heyar
eandf
ost
ersheal
i
ngandwhol
eness.

I
NNOVATI
ON: Apol
l
oembr
aceschangeandwor
ktoi
mpr
oveal
lwedoi
naf
iscal
l
y
r
esponsi
blemanner
.

PATI
ENTCENTRI
C:I
nal
lourendeav
ors,wear
egui
dedbyt
heneedsoft
hepat
ient
,
cr
eat
ingapar
tner
shi
pthati
sef
fect
iveandper
sonalacr
osst
he
cont
inuum ofcar
e.Weputourpat
ient
sfi
rstasweseekt
oexceed
t
he expect
ati
ons of our cust
omer
s wi
th super
ior ser
vice,
out
standi
ngcl
i
nical
car
eandunsur
passedr
esponsi
veness.

23
TEAMWORK: Sy
stem ef
fect
iveness i
s bui
l
ton t
he col
l
ect
ive st
rengt
h and
cul
tur
aldi
ver
sit
yofev
ery
one,wor
kingwi
thopencommuni
cat
ion
andmut
ual
respect
.

RESPECTFORALL:Weuse'
Namast
e'ast
hesal
utat
ionwhenmeet
ingpat
ient
s,guest
s,
empl
oyeesi
nper
sonort
elephoni
cal
l
y.Wegr
eeteachi
ndi
vi
dual
,
t
hoseweser
veandt
hosewi
thwhom wewor
k,wi
tht
hehi
ghest
pr
ofessi
onal
i
sm anddi
gni
ty.

APOLLOI
NTOHOTELSANDHOSPI
TALI
TYSERVI
CES:

Apol
l
ouni
ts’
growt
handf
oreseei
ngat
ti
tudehadn’
tst
oppedwi
thj
ustt
hehospi
tal
ser
viceandi
nsur
ancepr
ocess.I
tal
soext
endedi
tsv
isi
ont
ost
epupi
nhospi
tal
i
ty
ser
viceandpr
ovi
dingout
sour
cesser
vicet
otheot
heruni
ts.ThusApol
l
oSi
ndoor
iHot
els
l
i
mit
ed hasemer
ged outwi
tht
hei
nit
iat
ion ofpr
ovi
ding hospi
tal
i
tyser
vicet
othe
i
npat
ient&guest
s,out
sour
cingwel
ltr
ainedhospi
tal
i
tyempl
oyeest
othev
ari
ousuni
ts,
pr
ovi
dingl
odgi
ngs& r
est
aur
antf
aci
l
ityser
vicet
othepubl
i
candf
ood& f
aci
l
itat
ion
ser
vicef
orout
sour
cingandt
otheownuni
t.

Apol
l
osi
ndoor
ihot
ell
i
mit
edi
sal
eadi
ngChennai
,Indi
abasedhospi
tal
i
tyser
vice
pr
ovi
derwi
thnat
ionwi
deoper
ati
on.Thecompanycamei
ntoexi
stencei
nthey
ear1984,
wi
thanexper
ienceofaboutt
went
yyear
sinr
unni
ng100bedt
hreest
arhot
els.ASHLhas
dev
elopedt
ail
ormadeex
per
ti
seofI
nter
nat
ional
excel
l
encei
nthef
iel
dsofhot
elcat
eri
ng,
I
ndust
ri
alcat
eri
ngandot
hermanagementser
vicesassui
ttot
heneedsofdi
ff
erent
user
s.

Apol
l
osi
ndoor
ihot
elsl
i
mit
edhasdev
elopedt
ail
ormadeexper
ti
seofi
nter
nat
ional
excel
l
encei
nthef
iel
dsofcat
eri
ng,f
rontof
fi
ceser
vices,engi
neer
ingandmai
ntenance
andsecur
it
yassui
ttot
heneedsofaheal
thcar
e&hospi
tal
i
tyandot
heri
ndust
ry.Wi
th
ov
er18y
ear
sofexper
ience,ASHLhast
hemanagement
,inf
rast
ruct
ureandspeci
ali
zed
exper
ti
set
opr
ovi
det
hehi
ghestqual
i
tyser
vicesi
ntheheal
thcar
eindust
ry.TheASHLi
s
t
hepr
ofessi
onal
s’choi
cei
ncont
racthospi
tal
ser
vices.

Thehospi
talser
viceshav
ebeendev
elopedt
opar
ti
cul
arl
ymeett
her
equi
rement
sof

24
mul
tispeci
alt
yhospi
tal
s,nur
singhost
elswher
equal
i
tyser
viceofhi
ghestst
andar
dsi
s
t
hepar
amountobj
ect
ive.Someoft
hehi
gh-
techhospi
tal
satKol
kat
a,Ahmadabadand
Chennai
areal
readyav
ail
i
ngt
heseser
vices,
whi
chhav
eel
i
cit
edt
hei
rappr
obat
ion.

ASHL,sel
ect
ed heal
th car
e managementser
vices t
oimpr
ove qual
i
ty
st
andar
ds,
incr
easepat
ientsat
isf
act
ionandr
educecost
s.I
tisadedi
cat
edpr
ofessi
onal
andf
ull
yint
egr
atedout
doorcat
eri
ngser
vicepr
ovi
dert
oor
gani
zeal
lty
pesoff
unct
ions
i
ncl
udi
ngweddi
ngs,
cor
por
atedi
nner
s,andspeci
albi
rt
hday
s,cockt
ail
par
ti
es.

Ourdedi
cat
edt
eamsmakey
ourper
sonalorcor
por
atef
unct
ionsasuccessf
ul,
scr
umpt
iousev
ent
.Bey
ondourex
tensi
vemenusel
ect
ionsf
rom mul
ticour
sebanquet
s
pr
oducequal
i
tyf
ood byi
mpl
ement
ing st
andar
dized r
eci
peand wor
king pr
ocedur
e
basedont
hespeci
fi
edmenu,att
heappr
opr
iat
eti
mingsi
ntheappr
opr
iat
emanneras
pr
escr
ibed.Ser
viceoff
oodasr
equi
redi
ntheappr
opr
iat
emanneratt
heappr
opr
iat
e
t
imeonadai
l
ybasi
sandpr
ovi
deadequat
equal
i
tyoff
oodatt
hest
ipul
atedt
ime
schedul
epr
escr
ibed,
voi
dingshor
tageandel
i
minat
ingwast
ageonadai
l
ybasi
s.

 Topr
ocur
erawmat
eri
als(
nonper
ishabl
eonamont
hlybasi
sandper
ishabl
eona
dai
l
ybasi
s)f
ort
hepr
oduct
ionoft
her
equi
redmenu

 Toempl
oyst
afff
orser
viceoft
hef
oodatt
hepl
aceofr
equi
rement

 Topr
epar
efoodanddoser
vicesaspert
hemenuandt
imespeci
fi
edensur
ing
qual
i
ty,
reduci
ngwast
age,
spi
l
lageandspoi
l
age.

 Toempl
oyst
afff
ort
hecl
eani
ngoft
heki
tchenequi
pment
,foodpr
oduct
ionar
ea
andt
hef
oodser
vicear
ea.

1.
3COMPANYPROFI
LE

I
NTRODUCTI
ON

Apol
l
osi
ndoor
ihot
ell
i
mit
edi
sal
eadi
ngChennai
,I
ndi
abasedhospi
tal
i
tyser
vice

25
pr
ovi
derwi
thnat
ionwi
deoper
ati
on.Thecompanycamei
ntoexi
stencei
nthey
ear1984,
wi
thanexper
ienceofaboutt
went
yyear
sinr
unni
ng100bedt
hreest
arhot
els.ASHLhas
dev
elopedt
ail
ormadeex
per
ti
seofI
nter
nat
ional
excel
l
encei
nthef
iel
dsofhot
elcat
eri
ng,
I
ndust
ri
alcat
eri
ngandot
hermanagementser
vicesassui
ttot
heneedsofdi
ff
erent
user
s.

Apol
l
osi
ndoor
ihot
elsl
i
mit
edhasdev
elopedt
ail
ormadeexper
ti
seofi
nter
nat
ional
excel
l
encei
nthef
iel
dsofcat
eri
ng,f
rontof
fi
ceser
vices,engi
neer
ingandmai
ntenance
andsecur
it
yassui
ttot
heneedsofaheal
thcar
e&hospi
tal
i
tyandot
heri
ndust
ry.Wi
th
ov
er18y
ear
sofexper
ience,ASHLhast
hemanagement
,inf
rast
ruct
ureandspeci
ali
zed
exper
ti
set
opr
ovi
det
hehi
ghestqual
i
tyser
vicesi
ntheheal
thcar
eindust
ry.TheASHLi
s
t
hepr
ofessi
onal
s’choi
cei
ncont
racthospi
tal
ser
vices.

Thehospi
talser
viceshav
ebeendev
elopedt
opar
ti
cul
arl
ymeett
her
equi
rement
sof
mul
tispeci
alt
yhospi
tal
s,nur
singhost
elswher
equal
i
tyser
viceofhi
ghestst
andar
dsi
s
t
hepar
amountobj
ect
ive.Someoft
hehi
gh-
techhospi
tal
satKol
kat
a,Ahmadabadand
Chennai
areal
readyav
ail
i
ngt
heseser
vices,
whi
chhav
eel
i
cit
edt
hei
rappr
obat
ion.

ASHL,sel
ect
edheal
thcar
emanagementser
vicest
oimpr
ovequal
i
tyst
andar
ds,
i
ncr
easepat
ientsat
isf
act
ionandr
educecost
s.

Foodpr
oduct
ion :pl
anni
ngf
orki
tchenf
rom conceptt
ocommi
ssi
oni
ngst
ageand
pr
escr
ipt
ionofst
andar
dser
vicespeci
fi
cat
ionsf
orr
egul
aroper
ati
on
andensur
ethatt
hedi
etor
deroft
hemenui
spr
oducedasf
ixedby
oror
der
edbyt
heuser
.

Foodser
vice :r
egul
armoni
tor
ingoft
heef
fi
ciencyoft
hesy
stem byr
egul
aron
t
hespotsuper
visi
onbyt
het
rai
nedmanager
ialst
affandconst
ant
i
nter
act
ion wi
tht
hedi
eti
ci
ans,doct
orsand ot
hermedi
calst
aff
suppl
ement
edbyobt
aini
ngf
eedbacksf
rom pr
oducedi
spacked
andser
vicesaspert
het
imespeci
fi
cat
ions.

Hy
giene :ASHL pr
epar
es f
ood underhy
gieni
c condi
ti
ons and r
ender
s
ser
vices as pert
he r
equi
rement
s ensur
ing qual
i
tywi
th mi
nimal

26
 pr
escr
ibedpr
oduct
ion.

Tr
avel
s :si
ndoor
itr
avel
spr
ovi
decust
omi
zedsol
uti
onsf
orv
ari
ousi
ncent
ive
t
our
sandt
rav
elr
elat
edser
vices.I
twi
l
lassi
sty
ouatev
eryst
ageof
pl
anni
ng y
ourt
rav
eli
ncl
udi
ng booki
ng ofai
rseat
s,ar
rangi
ng
accommodat
ionatt
hef
inesthot
elsandor
gani
zi
ngt
our
spackages
accor
dingt
oyourbudget
.Weassi
stt
opr
ovi
deov
erseasmedi
clai
m
pol
i
cyf
rom maj
ori
nter
nat
ional
insur
ancecompani
es.

OVERVI
EW:

Apol
l
oSi
ndoor
iisal
eadi
nghospi
tal
i
tyser
vicemanagementandsuppor
t
ser
vicescompany
.Wemanaget
heent
ir
egamutofhospi
tal
i
tyser
vicesr
ightf
rom f
ood
ser
vicest
oki
tchenpl
anni
ngandmanagement
.Apol
l
oSi
ndoor
ihasbui
l
tit
sher
it
ageby
combi
ningi
tscor
por
ateandpr
ofessi
onalpr
owesswi
thexper
ienceandexper
ti
sei
n
cat
eri
ngandhospi
tal
i
ty.

Apol
l
o Si
ndoor
i’
s cr
edo i
sto enr
ich l
i
ves by empower
ing cust
omer
s and
posi
ti
vel
yaf
fectchangei
nthel
i
vesofpeopl
eassoci
atedwi
thApol
l
oSi
ndoor
i.West
ri
ve
const
ant
lyt
oachi
eve“
Excel
l
encei
nHospi
tal
i
ty”
.Webel
i
eveourcl
i
ent
sandv
endor
sar
e
par
tner
sinourgr
owt
handsi
ncewear
eint
hef
oodbusi
ness,t
oget
herwecanenr
ich
l
i
veswi
thoursust
ainedcommi
tmentt
owar
dst
hesoci
ety
.Socol
l
abor
ati
vegr
owt
his
essent
ialt
oal
lourf
ourbusi
nessuni
ts–Cat
eri
ng,ManagementSer
vices,Rest
aur
ant
s
andHospi
tal
i
ty.

Dr
awi
ngont
hir
tyy
ear
sofher
it
age,wear
ededi
cat
edt
opr
ovi
det
ail
or-
made
cat
eri
ngandhospi
tal
i
tysol
uti
ont
osui
tyouruni
quebusi
nessneedsacr
osscor
por
ate,
i
nst
it
uti
ons,hospi
tal
sandi
ndust
ri
es.Ouri
ncr
easi
ngl
i
stofcl
i
ent
elei
sat
est
amentt
o
ourcommi
tmentt
odel
i
verhi
ghqual
i
tyf
oodbyadher
ingt
ohi
ghestst
andar
dsand
const
ant
lypushi
ngt
hebart
oser
veourcl
i
ent
sbet
ter
.Wi
thof
fi
cesacr
ossmaj
orci
ti
es
andt
ownsi
nIndi
a,Apol
l
oSi
ndoor
ihast
her
eachandmuscl
etocat
ert
olar
geandsmal
l
or
gani
zat
ionswi
thequalcommi
tment
.Fur
ther
mor
e,t
heabi
l
ityt
ocust
omi
zeser
vices
accor
dingt
ocl
i
entneedsensur
est
hatourqual
i
ty,
ser
viceandpeopl
ecompet
ewi
tht
he

27
bestt
hei
ndust
ryhast
oof
fer
.

I
NFRASTRUCTURE:

Apol
l
oSi
ndoor
i'
scommi
tmentt
oqual
i
tyanddel
i
ver
yofef
fi
cientser
vicecomes
byv
irt
ueofourst
rongi
nfr
ast
ruct
ure.Wemanagecer
ti
fi
edst
ateoft
hear
tki
tchenwi
th
al
lnecessar
yinf
rast
ruct
urer
equi
redt
ohandl
elar
gev
olumes.Wi
thmor
ethan1300
st
rongwor
kfor
cewor
kingacr
oss50000sq.
ftofki
tchenar
eapanI
ndi
a.Wehav
ethe
exper
ti
seandexper
ienceofhandl
i
ngI
SO,HACCP&BHCcer
ti
fi
edcompani
es.Apol
l
o
Si
ndoor
iuseswor
ldcl
assandcer
ti
fi
edequi
pmentt
ohandl
eindust
ri
all
evelcat
eri
ng
acr
osshospi
tal
s,cor
por
ate,
inst
it
uti
onsandi
ndust
ri
alof
fshor
e.

Al
lfoodl
ogi
sti
csr
equi
redf
orourcl
i
ent
sar
ehandl
edbydesi
gnat
edf
leetof
r
efr
iger
atedandai
rcondi
ti
onedv
ehi
cles.Al
lfoodandr
awmat
eri
alar
etr
anspor
tedf
rom
Apol
l
oSi
ndoor
i'
scent
ral
kit
chent
othev
enuei
nahy
gieni
cmanner
,ensur
ingf
oodsaf
ety
.
Apol
l
oSi
ndoor
ial
sof
launt
stwoexqui
sit
ehot
elsi
nChennai
andBangal
ore.Bot
hlocat
ed
ar
oundbusi
nesscent
ersi
nthei
rrespect
iveci
ti
es.Besi
dest
hehot
els,Apol
l
oSi
ndoor
i
r
uns2spr
awl
i
ngr
est
aur
antchai
ns-Sket
ch,
thecaf
éandSur
uchi
.

APOLLOHOTELS&RESORTS:

Apol
l
oHot
els&r
esor
tsi
sachai
nofqual
i
tyhot
elsi
ntheBenel
ux.Eachl
ocat
ion
i
stot
all
yuni
quewi
thi
tsownspeci
alchar
act
er,i
nter
iorandambi
ance;at
ruesour
ceof
i
nspi
rat
ionf
orawel
comebr
eak.Apol
l
oSi
ndoor
iHot
eli
ssi
tuat
edatawonder
fuland
conv
eni
entl
ocat
ionsur
roundedbyl
ushgr
eenenv
ironment
.Thest
ayatApol
l
oSi
ndoor
i
Hot
elf
eel
smor
eli
kecomi
nghomewi
that
ouchofper
sonal
i
zedhospi
tal
i
ty.Ourent
ir
e
concepther
eist
oof
ferourguest
sthechar
m ofani
nti
mat
efeel
,peacef
ul,
comf
ort
abl
e,
andsophi
sti
cat
edandamemor
abl
est
ay.

28
Apol
l
oSi
ndoor
iHot
elpr
ovi
desChar
mingandcomf
ort
abl
efeel
i
ngt
oourguest
s.Apol
l
o
Si
ndoor
iHot
elpr
ovi
def
ull
yfur
nishedr
ooms& Sui
teswi
thi
ndi
vi
dualai
rcondi
ti
on,
sat
ell
i
teTV,
mini
bar
,saf
etyel
ect
roni
clocker
sandWi
-Fi
Int
ernetaccess.

CORPORATEI
NFORMATI
ON:

MI
SSI
ON:

Towi
nconf
idenceoft
hecust
omer
sbyadher
ingt
ost
andar
ds(
qual
i
tyandl
egal
)
anddoi
ngt
her
ightt
hingf
ort
hebet
ter
mentofourcl
i
entandv
endorneeds.Thus
achi
evi
ngt
heexcel
l
encei
nhospi
tal
i
ty.

Tocr
eat
easpeci
alni
chei
nthehospi
tal
i
tysegmentsot
hatourcust
omerut
il
ize
t
heser
vicebyexper
ienci
ngt
hedi
ff
erences.

CORPORATEVALUES

PROFESSI
ONALI
SM

RESPONSI
BILI
TY

CUSTOMERSATI
SFACTI
ON

SERVI
CEEXCELLENCE

29
VI
SION:

Tobeal
eadi
ngpl
ayeri
nint
egr
atedf
aci
l
iti
es.Tobui
l
daf
astgr
owi
ng
ef
fi
cientandawor
ldcl
assser
vicecompany
,ut
il
izi
ngt
hel
ocaladv
ant
aget
obecomet
he
mar
ketl
eaderi
npr
ovi
dingqual
i
tyser
vicesf
ort
hecor
por
ateandi
ndi
vi
dual
s.

MANAGEMENTTEAM:

 Chai
rman : MR.P.VI
JAYAKUMARREDDY

 Di
rect
ors : Dr
.PRATHAPC.REDDY

MS.SUNEETAREDDY

MS.SI
NDOORIREDDY

MR.V.J.CHACKO

MR.Sur
eshR.Madhok

MS.SHOBANAKAMI
NENI

MR.G.Venkat
araman

 Managi
ngDi
rect
or : MS.SUCHARI
THAREDDY

 C.O.O : MR.S.
T.NI
THYANANDAM

 V.
P : MRS.SRI
LATHAREDDY

 G.
M(FoodPr
oduct
ion) : MR.SANTKUMARSI
NGH

 Gener
alManager(
Per
sonnel
) : MR.N.SURESH

 Sr
.Manager(
Account
s) : MR.M.RAMAKRI
SHNAN

SKETCH:

Wei
ntr
oduceourbr
andpr
omot
ingout
let“
SKETCH”
,apl
acewher
efoodandar
t

30
cor
rel
ate.Wi
tht
hedesi
ret
oof
ferul
ti
mat
edel
i
cacyf
ort
hedi
nner
s,ourcol
l
ect
ionshav
e
choi
ceheads,
past
ri
es,
smoot
hies,
past
aandpi
zzawhi
char
emadewi
thper
fect
ionj
ust
t
osui
tet
het
ast
ebudsofal
l
.
HUMANRESOURCEDEVELOPMENT

ASHLbel
i
evesandacknowl
edgeshumanr
esour
cesasi
tsmostv
italassetasal
l
oper
ati
onsi
ntheor
gani
zat
ionsar
epeopl
ecent
ri
c.TheHRsy
stem’
spr
ocedur
esandt
he
or
gani
zat
ions env
ironmentensur
e cr
eat
ivi
tyi
nnov
ati
on and ef
fi
ciency among t
he
empl
oyees.

Topr
ovi
deaf
resh,
cont
empor
ary
,rel
evantandappeal
i
ngst
affcat
eri
ngser
vicei
n
ani
ncr
easi
ngl
ymat
ureandcompet
it
ivemar
ket
,weconst
ant
lyt
rai
nourwor
kfor
ceon
t
hej
obaswel
lasbef
oret
heyar
erecr
uit
ed.Thet
rai
ningmodul
esar
edesi
gnedt
o
mai
ntai
nandi
mpr
oveknowl
edgeandski
l
lsofempl
oyeesandkeept
hem abr
eastwi
th
t
hecur
rentf
oodandbev
eraget
rends.

Tr
aini
ng i
s one oft
he mosti
mpor
tantaspect
s ofhospi
tal
i
tymanagement
.
Const
ant
lyupdat
ingski
l
lst
hatenhancet
hei
ndi
vi
dual
'
sper
sonal
i
tyaswel
laswor
k
pr
ofi
ciencykeepsouror
gani
zat
ionf
inger
sinpul
sewi
themer
gingt
rendsandchangi
ng
busi
nessenv
ironment
s.Wei
mpar
ttr
aini
ngt
orel
evanti
ndi
vi
dual
sbymaki
ngt
hem
i
ndust
ryr
eadyandski
l
ledper
sonnelusi
ngwor
ldcl
asspr
act
ices.Wedev
iceuni
que
t
racki
ngsy
stemst
otr
ain&dev
elopeachempl
oyeeassoci
atedwi
thus.

QUALI
TYPOLI
CY/PROCESSES

Wi
thov
er18y
ear
sofexper
iencei
ntheHospi
tal
i
tyser
vicesar
ena,wef
oll
ow a
t
hor
oughqual
i
tyassur
ancemet
hodol
ogyt
oensur
eresul
ts.Ourt
rai
nedmanagement
t
eam ov
erseeseachoper
ati
onwi
thapr
opr
iet
aryQual
i
tyI
mpr
ovementSy
stem t
hat
moni
tor
sand assessesqual
i
tycont
rol
,pr
ovi
deshi
stor
icaldat
a and ev
aluat
est
he
pr
ogr
essofqual
i
tyi
mpr
ovement
sandi
nspect
ionschedul
es.I
naddi
ti
on,
wesuppl
ement
r
out
ine qual
i
tyi
nspect
ions wi
th per
cept
ion i
nter
views t
o under
stand how y
our
const
it
uent
svi
ewt
heser
viceswepr
ovi
de.Ourf
eedbackpr
ogr
amspr
ovi
dey
ouron-
sit
e

31
manager
swi
tht
heabi
l
ityt
otakeapr
oact
iveappr
oachaty
ourf
aci
l
ity
.

AI
M:

I
nal
lit
str
ansact
ions,i
tisgui
dedbyt
heet
hicalpr
inci
plet
hatMEANS ARE
I
MPORTANTASENDSandFAI
RMEANSCANbutPRODUCEONLYFAI
RRESULTS.Good
busi
ness pr
act
ices and absol
ute honest
y,i
ntegr
it
y and t
ranspar
ency
,in al
lit
s
t
ransact
ionshav
ebeent
hehal
lmar
ksoft
hisor
gani
zat
ion,
whi
chhel
pedt
odev
elopt
he
br
andequi
tyofASHL.

TEAM /MANPOWER

Ourt
eam ofski
l
ledpr
ofessi
onal
spr
ovi
desourcust
omer
sacl
ean,comf
ort
abl
e
andsaf
eenv
ironmentf
ort
hei
rconst
it
uent
s,v
isi
tor
sandst
aff
.

SERVI
CES:

Consi
der
ingt
hecosti
nti
meandmoneyt
hatspentont
rai
ningandequi
ppi
ngt
he
di
l
igentandent
husi
ast
icempl
oyees,Apol
l
oSi
ndoor
iHot
elsLi
mit
ed,v
igor
ousl
ytr
ains
andcont
rol
stheempl
oyeesandout
sour
cei
ttot
heot
herser
viceor
ient
edcompani
es.
When consi
der
ing out
sour
cing opt
ions,a f
aci
l
ity has acknowl
edged a need f
or
“
speci
ali
zedexper
ti
se”t
ocor
rectadef
ici
encyori
mpr
over
esul
tsi
nacr
it
icalar
ea.ASHL
dev
elopcust
omi
zedenv
ironment
alser
vicepr
ogr
amst
omeett
heneedsandexceedt
he
expect
ati
onsofourcl
i
ent
s.Weguar
ant
eebot
hcost
sandser
vicequal
i
ty,
andar
eabl
eto
pr
ovi
def
lexi
blel
aborout
sour
cingopt
ionst
hatbestmeett
hegoal
sofy
ourwor
kfor
ce
and or
gani
zat
ion.Wi
thv
olumepur
chasi
ng poweron i
ndust
ry-
leadi
ng suppl
i
esand
equi
pment
,wecont
aincostand assur
equal
i
ty.Ourt
eam ofski
l
led pr
ofessi
onal
s
pr
ovi
des our cust
omer
s a cl
ean,comf
ort
abl
e and saf
e env
ironment f
or t
hei
r
const
it
uent
s,v
isi
tor
sandst
aff
.
1.Ful
lser
viceormanagedagr
eement
s
2.Housekeepi
ngmanagementandconsul
ti
ngser
vices
3.Depar
tment
alpol
i
cydef
ini
ti
on

32
 4.Managementsy
stem i
nst
all
ati
on
5.Qual
i
tymoni
tor
ingaut
omat
ion
6.Wor
kfor
cer
ecr
uit
ing,
staf
fi
ngandr
etent
ionpr
ogr
ams
7.Laborpay
rol
lmanagement
8.Regul
ator
ypr
epar
ati
onandcompl
i
ancepr
ogr
am
ASHLout
sour
cingmar
ket
ingpr
act
icei
spr
esent
edasacombi
nat
ionofser
vicessuch
ashousekeepi
ng Apol
l
o Hot
els& Resor
tshasagr
eed a l
ong-
ter
m l
easewi
tht
he
i
nvest
or/
dev
eloper
.CeesGehr
els,Gener
alManager
:“f
ort
hisuni
quehot
elwewer
e
l
ooki
ngf
oradev
eloperwhopossessesast
rongunder
standi
ngoft
hemar
ketandan
i
mpr
essi
vet
rackr
oadwi
thsi
mil
arcompl
expr
oject
s.I
nApol
l
oHot
els&Resor
tswehav
e
f
oundanexcept
ionalpr
ofessi
onalpar
tnerwi
thapassi
onf
orhospi
tal
i
tyandabov
eal
l
whoshar
esourno-
nonsensement
ali
ty”

CLI
ENTS:

 STERLI
TEI
NDUSTRI
ES(I)LTD,
. :
TUTI
CORI
N
 APOLLOHOSPI
TALS :
TAMI
LNADU
 BGSI
NTERNATI
ONALSCHOOL :
BANGALORE
 I
-AI
M HOSPI
TAL :
BANGALORE
 APOLLOHOSPI
TALS :
ANDHRAPRADESH
 MVJMEDI
CALCOLLEGE :
BANGALORE
 APOLLOHOSPI
TALS :
WESTBENGAL
 APOLLOHOSPI
TALS :
KARNATAKA
 CAUVERYHOSPI
TAL :
MYSORE
 NAVODHAYAMEDI
CALCOLLEGE :
RAI
CHUR
 I
NSTI
TUTEOFNEUROSCI
ENCE :
KOLKATTA
 APOLLOFI
RSTMEDHOSPI
TALS :
CHENNAI
 APOLLOHOSPI
TALS :
MAHARASHTRA
 APOLLOCRADLE :
BANGALORE
 TATAMEDI
CALCENTER :
KOLKATTA

33
  APOLLOHOSPI
TALS :
GUJARAT
 COSTALENERGEN :
(C&OGROUP)
 SJBI
T :
BANGALORE

TRAI
NINGANDDEVELOPMENTALPROGRAM:

Topr
ovi
deaf
resh,
cont
empor
ary
,rel
evantandappeal
i
ngst
affcat
eri
ngser
vicei
n
ani
ncr
easi
ngl
ymat
ureandcompet
it
ivemar
ket
,ASHLconst
ant
lyt
rai
nthewor
kfor
ceon
t
hej
obaswel
lasbef
oret
heyar
erecr
uit
ed.Thet
rai
ningmodul
esar
edesi
gnedt
o
mai
ntai
nandi
mpr
oveknowl
edgeandski
l
lsofempl
oyeesandkeept
hem abr
eastwi
th
t
hecur
rentf
oodandbev
eraget
rends.

Tr
aini
ng i
s one oft
he mosti
mpor
tantaspect
s ofhospi
tal
i
tymanagement
.
Const
ant
lyupdat
ingski
l
lst
hatenhancet
hei
ndi
vi
dual
'
sper
sonal
i
tyaswel
laswor
k
pr
ofi
ciencykeepsouror
gani
sat
ionf
inger
sinpul
sewi
themer
gingt
rendsandchangi
ng
busi
nessenv
ironment
s.Wei
mpar
ttr
aini
ngt
orel
evanti
ndi
vi
dual
sbymaki
ngt
hem
i
ndust
ryr
eadyandski
l
ledper
sonnelusi
ngwor
ldcl
asspr
act
ices.Wedev
iceuni
que
t
racki
ngsy
stemst
otr
ain&dev
elopeachempl
oyeeassoci
atedwi
thus.

FEW TRAI
NINGMODULES:

 Techni
cal
Ski
l
lDev
elopment-Hospi
tal
i
tyTr
aini
ng
 Cust
omerRel
ati
ons
 Hy
gieneandSaf
ety
 Sof
tSki
l
lDev
elopment
 Awar
enessonQual
i
tyManagementSy
stems&Qual
i
tyCer
ti
fi
cat
ions
 Fi
rstAi
d/BLS
 Fi
rePr
epar
edness&Saf
ety
 FoodNut
ri
ti
on
 Di
etet
ics
 FoodSaf
ety(
FSSAI–HACCP)

Thesear
ethesomeoft
hemodul
esuponwhi
chASHLst
ri
vest
opr
ovi
det
rai
ningt
o

34
 i
mpr
ovi
set
hewor
kfor
ceaswel
last
heor
gani
zat
ioncompet
ivenessbyconst
ant
ly
enr
ichi
ngt
hei
ndi
vi
dualat
ti
tudet
owar
dst
heor
gani
zat
ion.I
tdev
elopsbehav
ior
aland
t
echni
cal
aspect
soft
heempl
oyeesi
nanef
fi
cientmanner
.

TRAI
NING&DEVELOPMENTALPROCESS:

35
EVALUATI
ONANDOBLI
GATORYADHERENCE:

 Under
takeappr
opr
iat
einduct
ionandr
egul
arl
yupdat
eandr
efr
esht
hei
rski
l
ls,
knowl
edgeandf
ami
l
iar
it
ywi
tht
hecompany
;
 seek appr
opr
iat
e cl
ari
fi
cat
ion or ampl
i
ficat
ion of i
nfor
mat
ion and,wher
e
necessar
y,t
ake and f
oll
ow appr
opr
iat
e pr
ofessi
onaladv
ice and opi
nion of
out
sideexper
tsatt
heexpenseoft
hecompany
;
 St
ri
vet
o at
tend al
lmeet
ings oft
he Boar
d ofDi
rect
ors and oft
he Boar
d
commi
tt
eesofwhi
chhei
samember
;
 Par
ti
cipat
econst
ruct
ivel
yandact
ivel
yint
hecommi
tt
eesoft
heBoar
dinwhi
ch
t
heyar
echai
rper
sonsormember
s;
 St
ri
vet
oat
tendt
hegener
almeet
ingsoft
hecompany
;wher
etheyhav
econcer
ns
aboutt
her
unni
ngoft
hecompanyorapr
oposedact
ion,ensur
ethatt
hesear
e
addr
essedbyt
heBoar
dand,t
otheext
entt
hatt
heyar
enotr
esol
ved,i
nsi
stt
hat
t
hei
rconcer
nsar
erecor
dedi
nthemi
nut
esoft
heBoar
dmeet
ing;
 Keept
hemsel
veswel
li
nfor
medaboutt
hecompanyandt
heext
ernalenv
ironment
i
nwhi
chi
toper
ates;nott
ounf
air
lyobst
ructt
hef
unct
ioni
ngofanot
her
wise
pr
operBoar
dorcommi
tt
eeoft
heBoar
d;
 Paysuf
fi
cientat
tent
ionandensur
ethatadequat
edel
i
ber
ati
onsar
ehel
dbef
ore
appr
ovi
ngr
elat
edpar
tyt
ransact
ionsandassur
ethemsel
vest
hatt
hesamear
ein
t
hei
nter
estoft
hecompany
;
 Ascer
tai
nandensur
ethatt
hecompanyhasanadequat
eandf
unct
ionalv
igi
l
mechani
sm and t
o ensur
ethatt
he i
nter
est
s ofa per
son who uses such
mechani
sm ar
enotpr
ejudi
cial
l
yaf
fect
edonaccountofsuchuse;
 Repor
tconcer
nsaboutunet
hical
behav
iour
,act
ual
orsuspect
edf
raudorv
iol
ati
on
oft
hecompany
’scodeofconductoret
hicspol
i
cy;

36
 2.
1NEEDOFTHESTUDY

I
tishol
i
sti
cst
udyt
hatwoul
dpr
ojecthowt
rai
ning&dev
elopment
almodeenr
ich
t
heempl
oyees’car
eerandmakest
hem qual
i
tat
ivel
yloy
alempl
oyeeandenabl
ethe
or
gani
zat
iont
obecompet
it
ive&ef
fect
ivel
ypr
oduct
ive.Thi
sincl
udest
hei
nfor
mat
ion
andev
aluat
iondoneont
rai
ninganddev
elopmentmet
hodol
ogi
esandt
heor
gani
zat
ional
posi
ti
ve out
comes.I
t st
ates how t
he or
gani
zat
ionalf
act
or and dev
elopment
al
met
hodol
ogi
eshav
eimpactoni
ndi
vi
dual
s’car
eer
.

 The f
undament
alneed oft
he r
esear
ch i
stoi
ndi
cat
ethe i
mpor
tance of
or
gani
zat
ion t
rai
ning & dev
elopment
alpr
ocess,ascauset
othel
oyal
tyand
enr
ichi
ngf
act
or.

 I
tist
oimpr
ovi
set
heexi
sti
ngt
rai
ning&dev
elopment
alpr
ogr
am asanef
fect
ive
f
act
ort
hatwoul
denabl
eempl
oyeet
oadoptandmol
dthei
rat
ti
tudet
owar
ds
or
gani
zat
ioncul
tur
eandt
obeef
fi
cienti
nwor
k.

 Toi
dent
if
ytheper
cept
ionoft
heempl
oyeeaboutt
heor
gani
zat
ionalt
rai
ningand
dev
elopment
alpr
ogr
am.

 Thequal
i
tyofempl
oyeesout
putandt
ohav
egoodcr
edi
tabi
l
ityi
ntheey
esoft
he

publ
i
ctheor
gani
zat
ionneedt
odev
elopor
gani
zat
ionalst
rat
egyi
nadopt
ingt
he
empl
oyeeconv
ict
ion.Thust
hisst
udymi
ghtenabl
etheent
erpr
iset
owor
koni
t.

 Todevel
opef
fect
ivecul
tur
eandconv
inci
ngcar
eermodei
ntheor
gani
zat
ionby

mol
dingdev
elopment
alandt
rai
ningpr am.
ogr

37
 2.
2OBJECTI
VEOFTHESTUDY

PRI
MARYOBJECTI
VE

 To st
udyt
he ef
fect
iveness oft
rai
ning and dev
elopmentpr
ogr
am i
n Apol
l
o
si
ndoor
ihot
elsl
i
mit
ed

SECONDARYOBJECTI
VES

 Tost
udyt
heopi
nionandconv
ict
ionsoft
heempl
oyeesr
egar
dingor
gani
zat
ional
t
rai
ninganddev
elopmentmet
hodol
ogi
eswi
thr
efer
encet
otheempl
oyeemor
ale,
pr
oduct
ivi
ty,j
obsat
isf
act
ionandcommi
tmentoft
heempl
oyeest
owar
dst
he
or
gani
zat
ional
goal
s.
 Tof
indoutv
ari
oust
rai
ningpr
ogr
ammer
sanddev
elopment
alel
ement
sor
gani
zed
byt
heAPOLLO SI
NDOORIHOTELSLI
MITED,enki
ndl
i
ngempl
oyeesat
isf
act
ion
andi
ndi
vi
dual
s’at
ti
tudet
owar
dscompany
.
 Tof
indoutwhet
herdev
elopment
alandt
rai
ningmodepr
ovi
dessat
isf
act
ionand
conv
inci
ngcar
eert
otheempl
oyees.
 Tof
indoutl
i
mit
ati
onst
hoseov
erl
apt
heor
gani
zat
ionf
rom at
tai
ningef
fi
cient
dev
elopment
almet
hods.

38
 2.
3SCOPEOFTHESTUDY

 I
mpr
ovi
ng t
heempl
oyeet
rai
ning and dev
elopmentwoul
d go a l
ong wayi
n
pr
omot
ingt
hequal
i
tyofpr
oduct
ion.
 The st
udy has a scope t
o make t
rai
ning & dev
elopmentas an ef
fect
ive
i
nst
rumentt
omakeempl
oyeest
ohandl
ethej
obi
nanef
fect
ivemanneraswel
l
aspr
oject
sitasef
fi
cientt
oolt
opr
ovi
deconv
inci
ngcar
eerandmaket
hem as
l
oyal
empl
oyeeswi
thr
efer
encet
oenr
ichi
ngor
gani
zat
ional
cul
tur
eandcl
i
mat
e.
 The r
esear
ch woul
dindi
cat
eimpactoft
rai
ning & dev
elopmentpr
ogr
am i
n
mol
dingt
heempl
oyeeat
ti
tudeandv
alue,wor
kbehav
ior
,ski
l
ls,per
for
mance,
pr
oduct
ivi
ty,
compet
it
ivest
rengt
hoft
heor
gani
zat
ionandoft
heempl
oyees.
 I
twi
l
lhel
pful
toi
mpr
ovemol
dthet
rai
ninganddev
elopmentpr
ogr
am wi
thr
espect
t
owar
ds empl
oyee’
s car
eer conv
ict
ion and makes t
hem t
o adopt t
he
or
gani
zat
ional
ethnogr
aphi
cal
fact
ors.
 Thi
sst
udyhel
pst
heor
gani
zat
iont
oknowt
heper
cept
ionofempl
oyeesr
egar
ding
t
heef
fect
ivenessoft
het
rai
ninganddev
elopment
alaspect
soft
heor
gani
zat
ion.
I
tbr
ingsi
nbet
ter
menti
nor
gani
zat
iongr
owt
haswel
lasempl
oyee’
s,andpr
ovi
des
compet
it
ivest
rengt
h.

39
 2.
4LI
MITATI
ONSOFTHESTUDY

 Somet
imesr
espondent
swer
erel
uct
antt
oanswert
hequest
ionsduet
othei
r
busywor
kschedul
e.
 Opi
nionoft
her
espondentmaybebi
ased.Someoft
hequest
ionshadt
obe
expl
ainedt
other
espondent
s.
 Respondent
s wer
e not abl
eto expr
ess t
hei
rtr
ue v
iews because of
managementf
ear
.
 Thedur
ati
onoft
hepr
ojectwasst
ipul
atedf
orcer
tai
nper
iod.Ther
efor
ethe
r
esear
chercoul
dn’
tanal
yzeal
ltheaspect
s.
 Ther
eisachancesofper
sonalbi
asoft
heempl
oyeesmayaf
fectt
her
esul
ts
oft
hesur
vey
.
 Ther
esponsesf
rom t
her
espondent
scoul
dbei
ncasual
innat
ure.
 Somesect
ionoft
her
espondent
swasnotshowi
ngr
eali
nter
esti
nanswer
ing
t
hequest
ions.

40
 2.
5REVI
EW OFLI
TERATURE

TRAI
NINGANDDEVELOPMENT:

Tr
aini
ng and dev
elopmenti
saf
unct
ion ofhuman r
esour
ce management
concer
nedwi
thor
gani
zat
ionalact
ivi
tyai
medatbet
ter
ingt
heper
for
manceofi
ndi
vi
dual
s
andgr
oupsi
nor
gani
zat
ionalset
ti
ngs.I
thasbeenknownbysev
eralnames,i
ncl
udi
ng
"
humanr
esour
cedev
elopment
",and"
lear
ninganddev
elopment
".

Tr
aini
nganddev
elopmentencompassest
hreemai
nact
ivi
ti
es:t
rai
ning,educat
ion,and
dev
elopment
.

 Tr
aini
ng:Thi
sact
ivi
tyi
sbot
hfocusedupon,andev
aluat
edagai
nst
,thej
obt
hat
ani
ndi
vi
dual
cur
rent
lyhol
ds.
 Educat
ion:Thi
sact
ivi
tyf
ocusesupont
hej
obst
hatani
ndi
vi
dualmaypot
ent
ial
l
y
hol
dint
hef
utur
e,andi
sev
aluat
edagai
nstt
hosej
obs.
 Dev
elopment
:Thi
sact
ivi
tyf
ocusesupon t
heact
ivi
ti
est
hatt
heor
gani
zat
ion
empl
oyi
ngt
hei
ndi
vi
dual
,ort
hatt
hei
ndi
vi
dual
ispar
tof
,maypar
takei
nthef
utur
e,
andi
sal
mosti
mpossi
blet
oev
aluat
e.

The"
stakehol
der
s"i
ntr
aini
nganddev
elopmentar
ecat
egor
izedi
ntosev
eralcl
asses.

41
Thesponsor
soft
rai
ninganddev
elopmentar
eseni
ormanager
s.Thecl
i
ent
soft
rai
ning
anddev
elopmentar
ebusi
nesspl
anner
s.Li
nemanager
sar
eresponsi
blef
orcoachi
ng,
r
esour
ces,and per
for
mance.Thepar
ti
cipant
sar
ethosewho act
ual
l
yunder
go t
he
pr
ocesses.Thef
aci
l
itat
orsar
eHumanResour
ceManagementst
aff
.Andt
hepr
ovi
der
s
ar
especi
ali
stsi
nthef
iel
d.Eachoft
hesegr
oupshasi
tsownagendaandmot
ivat
ions,
whi
chsomet
imesconf
li
ctwi
tht
heagendasandmot
ivat
ionsoft
heot
her
s.

Thust
rai
ninganddev
elopmenthasmov
edf
rom i
tst
radi
ti
onalphaset
othenew
phasecal
l
edt
alentdev
elopment
.Iti
sthepr
ocessofchangi
nganor
gani
zat
ion,i
ts
empl
oyees,i
ts st
akehol
der
s,and gr
oups ofpeopl
e wi
thi
nit
,usi
ng pl
anned and
unpl
annedl
ear
ning,i
nor
dert
oachi
eveandmai
ntai
nacompet
it
iveadv
ant
agef
ort
he
or
gani
zat
ion.Whi
l
etal
entdev
elopmenti
sreser
ved f
ort
he t
op managementi
tis
becomi
ngi
ncr
easi
ngl
ycl
eart
hatcar
eerdev
elopmenti
snecessar
yfort
her
etent
ionof
anyempl
oyee,nomat
terwhatt
hei
rlev
eli
nthecompany
.Thet
ermt
alentdev
elopment
i
sbecomi
ng i
ncr
easi
ngl
ypopul
ari
n sev
eralor
gani
zat
ions,ascompani
esar
e now
mov
ing f
rom t
he t
radi
ti
onalt
erm t
rai
ning and dev
elopment
.Tal
entdev
elopment
encompassesav
ari
etyofcomponent
ssuchast
rai
ning,car
eerdev
elopment
,car
eer
management
,andor
gani
zat
ional
dev
elopment
,andt
rai
ninganddev
elopment
.

Thust
hecor
easpectofpr
ojectwoul
drev
olv
eont
reat
ingt
rai
ning&dev
elopment
pr
ogr
am asat
alentdev
elopmentpr
ogr
am consi
der
ingal
lthecar
eerandor
gani
zat
ional
dev
elopment
alaspect
s.

Someoft
heaut
hent
icat
ed r
evi
ewsoft
het
rai
ning and dev
elopment
alpr
ogr
am
adher
edandaddr
essedbyknownaut
hor
sasf
oll
ows:

EDWI
NBFLI
PPO(
1984)
“
Trai
ningi
stheactofi
ncr
easi
ngknowl
edgeandski
l
lsofanempl
oyeef
ordoi
nga
par
ti
cul
arj
ob.
”Thet
erm ‘
tr
aini
ng’i
ndi
cat
est
hepr
ocessi
nvol
ved i
nimpr
ovi
ng t
he
apt
it
udes,ski
l
lsandabi
l
iti
esoft
heempl
oyeest
oper
for
m speci
fi
cjobs.Tr
aini
nghel
ps
i
nupdat
ingol
dtal
ent
sanddev
elopi
ngnewones.‘
Successf
ulcandi
dat
espl
acedont
he
j
obsneedt
rai
ningt
oper
for
mthei
rdut
iesef
fect
ivel
y’
.

42
(
Sour
ce:
Per
sonnel
Management
,McGr
awHi
l
l;6t
hEdi
ti
on,
1984)

CARLI
SLE,
JOANNA;
BHANUGOPAN,
RAMDU;
FISHALAN(
2011)

i
nthei
rst
udyt
it
led“
Tri
ani
ngneedsofnur
sesi
npubl
i
chospi
tal
sinAust
ral
i
a’’i
n
Jour
nalofEur
opeanI
ndust
ri
alTr
aini
ngv
olume35,
pagenumber687-
70.Haspr
ovi
ded
anov
erv
iewoft
heconceptoft
rai
ningneedsanal
ysi
s(TNA)cur
rentpr
act
ices,model
s
andt
hei
mpactt
hatt
rai
ningneedsanal
ysi
scur
rent
lyhasonnur
sei
npubl
i
chospi
tal
sin
Aust
ral
i
a.I
texami
nest
he TNApr
ocessbyexami
ningt
hei
mpor
tanceandbenef
it
sof
TNA,
issuesr
elat
ingt
oTNAancur
rentpr
act
iceandmodel
s.Ther
esear
cht
hathasbeen
conduct
edi
nvol
vi
ngt
rai
ningneedsofnur
sesi
nAust
ral
i
ahasnotbeenf
ocusedona
TNAusi
ngphy
scomet
ri
cal
l
yval
i
dtoolnorhast
her
esear
chconsi
der
edt
hef
act
orst
hat
may i
nfl
uence t
he t
rai
ning needs of par
ti
cul
ar needs of par
ti
cul
ar nur
ses or
or
gani
zat
ions.

HELLI
RIEGELETAL,
(2001)
st
atest
hatt
rai
ningofempl
oyeesi
nor
gani
zat
ioni
ncr
easeshi
gherpr
oduct
ivi
ty
t
hroughbet
terj
ob per
for
mance,mor
eef
fi
cientuseofhumanr
esour
ces,goal
sand
obj
ect
ivesmor
eef
fect
ivel
ymet
,reducedcostduet
olessl
abourt
urnov
er,r
educed
er
ror
s,r
educedacci
dent
sandabsent
eei
sm,mor
ecapabl
e,andmobi
l
ewor
kfor
ceand
r
etent
ionoft
heexi
sti
ngst
aff
.

SARRI,
KATERI
NA.
K(2011)

I
nthei
rst
udy t
it
led “
Ment
ori
ng f
emal
e ent
repr
eneur
s:A ment
or’
str
aini
ng
i
nter
vent
ionev
aluat
ion”i
nJour
nalofEur
opeanI
ndust
ri
alTr
aini
ngv
olume35,page
number721-
741.Has ai
med t
o ev
aluat
ethe ef
fect
iveness ofa ment
ort
rai
ning
i
nter
vent
ionf
orexper
iencedent
repr
eneur
sinor
dert
osuppor
tandadv
icenewandear
ly
st
agef
emal
eent
repr
eneur
sinanat
temptt
oenr
icht
hel
i
mit
edl
i
ter
atur
eofempi
ri
cal
dat
aint
hear
eaofment
ort
rai
ningi
nter
vent
ionassessment
.Descr
ipt
ivest
ati
sti
cswer
e
gener
atedbyqual
i
tat
iveandquant
it
ati
vedat
a.Ment
orsr
espondposi
ti
vel
ytot
rai
ning,
t
heyacqui
redknowl
edgeandi
mpr
ovedt
hei
rski
l
lsandt
heywer
eabl
etot
ransf
ert
hei
r

43
i
mpr
ovedknowl
edgeandski
l
lst
othei
rment
ori
ngr
elat
ionshi
pandt
othei
rper
sonaland
pr
ofessi
onal
li
ves.

CHI
DAMBARAM VI
JAYABANU AND RAMACHANDRA SCHOOL OF MANAGEMENT,
SASTRAUNI
VERSI
TY(
APRI
L2012)i
nthei
rst
udyt
it
led“
ASt
udyonef
fi
cacyofempl
oyee
t
rai
ning”Hassummar
izedl
i
ter
atur
erev
iewonef
fect
ivenessoft
rai
ningpr
ogr
am meof
empl
oyeesf
rom di
ver
seper
spect
ive.Thecur
rentst
udydeal
swi
tht
hepr
etr
aini
ng
ar
rangement
s pr
ocess and expl
ains i
nter
dependent el
ement
s of ‘
planni
ng par
t’
consi
sti
ng oft
rai
ning need i
dent
if
icat
ion and sel
ect
ion ofr
ightpar
ti
cipant
s,t
he
‘
execut
ionpar
ts’whi
chi
scomposedofsui
tabl
emet
hodsandappr
opr
iat
etechni
ques.
Tr
aini
ngcoor
dinat
orsl
i
nkt
het
wopar
tsoft
rai
ningpr
ocess.Thust
hei
mpact
soft
rai
ning
ongr
oupper
for
mancechangei
nthel
evelofempl
oyeesandsuper
visor
s.Gr
oupneeds
f
orexecut
iveshav
eal
sobeenst
udi
ed.Thest
udyal
sodi
scussest
hei
mpactoft
rai
ning
i
nor
gani
zat
ion.

ECHARDANDBERGE(
2008)

St
atest
hatef
fect
ivet
rai
ningt
echni
quecanpr
oducesi
gni
fi
cantbusi
nessr
esul
ts
especi
all
yincust
omerser
vice,pr
oductdev
elopment
,andcapabi
l
ityi
nobt
aini
ngnew
ski
l
lset
.Thi
sli
nkageoft
rai
ningt
obusi
nessst
rat
egyhasgi
venmanybusi
nessest
he
neededcompet
it
iveedgei
ntoday
’sgl
obalmar
ket
.Heal
sopr
ovi
dest
hatef
fect
ive
t
rai
ninganddev
elopmenti
mpr
ovest
hecul
tur
eofqual
i
tyi
nbusi
ness,wor
kfor
ce,and
ul
ti
mat
elyt
hef
inal
product
.

MI
CHELARMSTRONG(
2001)
“
Trai
ning i
s sy
stemat
ic dev
elopmentoft
he knowl
edge,ski
l
ls and at
ti
tudes
r
equi
redbyani
ndi
vi
dual
toper
for
m adequat
elyagi
vent
askorj
ob”
.
(
Sour
ce:A HandbookofHumanResour
ceManagementPr
act
ice,KoganPage,8t
h
Ed.
,
2001)

44
SHANDRATI
LEK(
1997)ANDDESSLER2005

Whoemphasi
zedt
hatt
hepoi
ntt
hatt
heav
ail
abi
l
ityofhi
ghqual
i
tyempl
oyees,
pl
acest
heor
gani
zat
ioni
nacompet
it
iveadv
ant
ageov
erot
her
sev
enwi
thi
nthesame
i
ndust
ryandt
hatt
hei
nadequacyofexper
ti
sei
samaj
orconst
rai
ntassuchor
gani
zat
ion
t
akemaj
orconcr
etemeasur
est
oor
gani
zet
rai
ningpr
ogr
ams.Ther
esul
tantef
fect
sof
pr
oper
ly ex
ecut
ed t
rai
ning pr
ogr
ams ar
e r
efl
ect
ed t
hrough t
he per
for
mance
managementpr
ocess.Thi
sist
hei
ntegr
atedpr
ocessempl
oyer
suset
omakesur
e
empl
oyeesar
emov
ingt
owar
dsor
gani
zat
ionalgoal
s.Taki
ngper
for
mancemanagement
t
oappr
oacht
rai
ningmeanst
hatt
het
rai
ningef
for
tmustmakesensei
nter
msofwhat
t
hecompanymakeseachempl
oyeet
ocont
ri
but
etoachi
evi
ngt
hecompany
’sgoal
s.

HOWER(
2008)
Poi
ntedoutt
hatt
hepur
poseoft
rai
ningi
stoempowerassoci
ateswi
tht
heski
l
ls
necessar
ytomakedeci
sionsandaccompl
i
sht
hei
rdai
l
ytasksandski
l
lst
hathel
pthem
gi
veext
raor
dinar
yser
vicet
ocust
omer
s.I
nthebusi
nessofcust
omerser
vice,
trai
ningi
s
essent
ialt
othe i
mpactmade on t
he cust
omer
s.Cust
omerser
vice and pr
obl
em
r
esol
uti
on ar
etr
ainabl
e ski
l
lsand wi
l
ldet
ermi
ne whet
hert
he cust
omeri
mpacti
s
posi
ti
veornegat
ive.I
tal
sopr
epar
esempl
oyeesf
ort
hei
rnextcar
eermov
e.Thi
smov
e
maybei
ntheor
gani
zat
ionsori
nli
fei
ngener
al.
BHUSHAN(
1990)
,
Ment
ioned t
hatt
he obj
ect
ives oft
rai
ning ar
erel
ated t
oimpr
ovementi
n
knowl
edge,
ski
l
lsandat
ti
tudesofper
sonnel
.Heemphasi
zedt
hei
mpor
tanceoft
rai
ning
i
nov
eral
lhumanr
esour
cedev
elopment
.Heal
sost
ressedt
hatt
rai
ninghast
obecome
i
nst
rumentf
ordy
nami
cchangei
nhumansoci
alsubsy
stem oft
heor
gani
zat
ion.

WI
NFREDARTHUROFTEXASA&M UNI
VERSI
TYANDWI
NSTONBENNETOFAI
RFORCE
RESEARCHLAB(
2003)

i
nthei
rst
udyt
it
led“Ef
fect
ivenessoft
rai
ningi
nor
gani
zat
ions”i
nJour
nalof
appl
i
edpsy
chol
ogyhasai
medt
ofi
ndoutt
hegapi
ntr
aini
ngef
fect
ivenessl
i
ter
atur
eby

45
conduct
ingamet
aanal
ysi
soft
her
elat
ionshi
pbet
weenspeci
fi
eddesi
gnandev
aluat
ion
f
eat
uresandt
heef
fect
ivenessoft
rai
ningi
nor
gani
zat
ion.I
tisdonebyi
dent
if
ying
desi
gnandev
aluat
ionf
eat
uresr
elat
edt
otheef
fect
ivenessofor
gani
zat
ionalt
rai
ning
pr
ogr
ammeandi
nter
vent
ionst
hendi
scusest
hemet
aanal
yti
cpr
ocedur
e.Ther
esul
t
suggest
sthatt
het
rai
ningmet
hodusedt
heski
l
lort
askchar
act
eri
sti
ctr
ainedandt
he
choi
ceoft
rai
ningev
aluat
ioncr
it
eri
aar
erel
atedt
otheobser
vedef
fect
ivenessoft
rai
ning
pr
ogr
am.

S.PRABHAKARAN OF PRI
ST UNI
VERSI
TY AND S.PANCHAPAKESAN SCHOOL OF
MANAGEMENTSRM UNI
VERSI
TY(
2012)
I
nthei
rst
udyt
it
led “
Eff
ect
ivenessoft
rai
ningt
ransf
erandf
act
orsi
nfl
uencest
he
t
rai
ningt
ransf
er-AnAnal
ysi
s”v
olume22t
her
esear
chdesi
gnmodei
sint
erv
iewi
ng
t
rai
neesoney
earaf
tert
het
rai
ningt
ookpl
ace,
rev
eal
edi
mpor
tantf
act
orsaf
fect
ingt
he
t
rai
ningt
ransf
erpr
ocess.Ther
epor
trev
eal
sthei
mpor
tanceofwor
kenv
ironment
,and
env
ironment
alf
act
ors,t
rai
nee char
act
eri
sti
cs i
nthe t
rai
ning t
ransf
erpr
ocess.50
per
centoft
he peopl
e wer
eint
erv
iewed par
ti
cipat
ed i
ntr
aini
ng wi
tht
he goalof
dev
elopi
ngt
hei
rownski
l
lsandknowl
edget
obepr
epar
edf
oraf
utur
ejobandnot
t
hinki
ngaboutt
hei
rcur
rentposi
ti
on.Thusi
twasexpect
edt
hatt
rai
ningt
ransf
erwoul
d
bel
i
mit
ed,
whi
chwasexact
lywhathappened.

KANE(
1986)
I
fthet
rai
ninganddev
elopmentf
unct
ioni
stobeef
fect
ivei
nthef
utur
e,i
twi
l
l
needt
omov
ebey
ondi
tsconcer
nwi
tht
echni
quesandt
radi
ti
onalr
ole.Hedescr
ibest
he
st
rat
egi
cappr
oachest
hatt
heor
gani
zat
ioncant
aket
otr
aini
nganddev
elopment
,and
suggestt
hatt
he choi
ce ofappr
oach shoul
d be bases on an anal
ysi
s oft
he
or
gani
zat
ion’
sneeds,managementandst
affat
ti
tudesandbel
i
efs,andt
hel
evelof
r
esour
cest
hatcancommi
tt
ed.Thi
smor
est
rat
egi
cvi
ew poi
ntshoul
dbeofusei
n
assessi
ngcur
rentef
for
tsaswel
laswhenpl
anni
ngf
ort
hef
utur
e.

RAYMONDA.NOE(
1986)
i
nthei
rst
udyt
it
led“
Trai
nees'At
tri
but
esandAt
ti
tudes:Negl
ect
edI
nfl
uenceson
Tr
aini
ng Ef
fect
iveness”i
nthe j
our
nalofACAD MANAGE REV 
vol
ume 
11:
4736-
749

46
St
udi
esoft
hei
nfl
uenceoft
rai
nees'char
act
eri
sti
csont
rai
ning ef
fect
ivenesshav
e
f
ocusedont
hel
evelofabi
l
itynecessar
ytol
ear
npr
ogr
am cont
ent
.Mot
ivat
ionaland
env
ironment
ali
nfl
uencesoft
rai
ningef
fect
ivenesshav
erecei
vedl
i
ttl
eat
tent
ion.Thi
s
anal
ysi
sint
egr
atesi
mpor
tantmot
ivat
ionalandsi
tuat
ionalf
act
orsf
rom or
gani
zat
ional
behav
iort
heor
yandr
esear
chi
ntoamodelwhi
chdescr
ibeshowt
rai
nees'
att
ri
but
esand
at
ti
tudesmayi
nfl
uencet
heef
fect
ivenessoft
rai
ning.

ROUI
LLI
AANDGOLDSTEI
N(1991)
I
nthei
rst
udyent
it
led“
det
ermi
nant
soft
hecl
i
mat
efort
ransf
eroft
rai
ning”hav
e
f
oundt
hatpeerandmanagesuppor
tfort
rai
ningi
ncr
it
ical
.Iti
sthekeyf
act
orf
or
successandposi
ti
veat
ti
tudeamongpeerandact
ivi
ti
es.Manager
sandpeerwi
l
li
ngness
t
opr
ovi
dei
nfor
mat
iont
otr
aineesabouthowt
heycanmor
eef
fect
ivel
yuseknowl
edge,
ski
l
ls.Behav
iorl
ear
nedi
nthet
rai
ningont
hej
obandoppor
tuni
tyf
ort
rai
neest
ouse
t
rai
ningconst
anti
nthei
rjob.

ROBERTT.HAYS,JOHN W.JACOBS,CAROLYN PRI

NCE,EDUARDO SALAS(
1992)i
n
t
hei
rst
udyt
it
led“
Nav
alTr
aini
ngSy
stemsCent
erFl
i
ghtsi
mul
atort
rai
ningef
fect
iveness:
A Met
a anal
ysi
s Vol
ume 4,1992 page number63-
74 A met
a-anal
ysi
s off
li
ght
si
mul
ati
onr
esear
chwasconduct
edt
oident
if
yimpor
tantchar
act
eri
sti
csassoci
ated
wi
tht
heef
fect
ivenessofsi
mul
atort
rai
ning.Some247ar
ti
cles,r
esear
chr
epor
ts,and
t
echni
calr
epor
tswer
elocat
ed,f
rom whi
ch26exper
iment
swer
eident
if
iedashav
ing
suf
fi
cienti
nfor
mat
ionf
orst
ati
sti
calmet
a-anal
ysi
s.Themaj
orf
indi
ngwast
hatt
heuse
ofsi
mul
ator
scombi
nedwi
thai
rcr
aftt
rai
ningconsi
stent
lypr
oducedi
mpr
ovement
sin
t
rai
ningf
orj
etscompar
edt
oai
rcr
aftt
rai
ningonl
y.Useofmot
ioncui
ngaddedl
i
ttl
eto
t
het
rai
ningenv
ironment
sforj
ets.Theav
erageef
fect
ivenessofper
for
mance-
paced
t
rai
ningwasgr
eat
ert
hant
hatf
orl
ock-
stept
rai
ning.I
ngener
al,t
rai
ningout
comes
appeart
obei
nfl
uencedconsi
der
abl
ybyt
het
ypeoft
askandt
heamountandt
ypeof
t
rai
ninggi
ven.

PATRI
CKLAPLAGNEANDLEONI
EBENSTED(
1999)
“
the r
ole oft
rai
ning and i
nnov
ati
on i
n wor
kpl
ace per
for
mance”byPar
ti
ck

47
Lapl
agnepr
oduct
ivi
tycommi
ssi
onandLeoni
eBenst
edpr
oduct
ivi
tycommi
ssi
onhad
usedt
hewor
kpl
acet
oexami
net
heext
entt
owhi
cht
heuseoft
rai
ningand/
ori
nnov
ati
on
byawor
kpl
acei
ncr
easest
hel
i
kel
i
hoodt
hati
thashi
gherl
aborpr
oduct
ivi
tyt
hani
ts
compet
it
orsandexper
ienceshi
ghl
aborpr
oduct
ivi
tygr
owt
h.

ALANBARRETT(
1999)
,
“
Doest
rai
ninggener
all
ywor
k?Ther
etur
nst
oin-
companyt
rai
ning”byhi
m appl
i
es
t
hef
ami
l
iart
heor
eti
caldi
sti
nct
ionbet
weengener
alandspeci
fi
ctr
aini
ngt
otheempi
ri
cal
t
askofest
imat
ingt
her
etur
nst
oin-
companyt
rai
ning.Usi
ngaf
ir
m-l
eveldat
aset
,whi
ch
di
sti
ngui
shesbet
weengener
alandspeci
fi
ctr
aini
ng,wet
estf
ort
her
elat
iveef
fect
sof
t
het
wot
ypesoft
rai
ningonpr
oduct
ivi
tygr
owt
h.Wef
indt
hatal
thoughgener
alt
rai
ning
hasast
ati
sti
cal
l
yposi
ti
veef
fectonpr
oduct
ivi
tygr
owt
h,onsuchef
fecti
sobser
vabl
efor
speci
fi
ctr
aini
ng.Thi
sposi
ti
veef
fectofgener
alt
rai
ningr
emai
nswhenwecont
rolf
or
f
act
orssuchaschangesi
nwor
kor
gani
zat
ionandcor
por
ater
e-st
uct
uri
ng,
fir
m si
zeand
t
hei
nit
iall
evelofhumancapi
tali
ntheent
erpr
ise.Mor
eov
er,t
hei
mpactofgener
al
t
rai
ningv
ari
esposi
ti
vel
ywi
tht
hel
evel
ofcapi
tal
inv
est
ment
.

ASENI
YI(
1995)
Tr
aini
nganddev
elopmenti
sawor
kact
ivi
tyt
hatcanmakeav
erysi
gni
fi
cant
cont
ri
but
iont
otheov
eral
lef
fect
ivenessandpr
ofi
tabi
l
ityofanor
gani
zat
ion.

SHREYASARKAR-
BARNEY(
2004)
hasdoneherr
esear
chi
nthet
opi
c“t
her
oleofnat
ionalcul
tur
einenhanci
ng
t
rai
ningef
fect
iveness:af
ramewor
k”i
nint
ernat
ionalj
our
nalofmanagementv
olume2
page250hasev
aluat
edt
hef
ocusofgl
obalt
rai
ninghaspr
imar
il
ybeenonpr
epar
ing
empl
oyees t
o wor
k ef
fect
ivel
yin ot
hercul
tur
es,such as i
n expat
ri
atet
rai
ning,
accul
tur
ati
ont
rai
ning,
andt
rai
ningf
ort
echnol
ogyt
ransf
er.Thegoal
oft
hispaperwast
o
pr
esentaf
ramewor
kthatconsi
der
sthei
nfl
uenceofcul
tur
eonTr
ansf
erofTr
aini
ng
(
TOT)
.Fi
nal
l
ytheaut
horsay
sthatbycombi
ningi
nfor
mat
ionaboutacount
ry’
scul
tur
e
v
aluescor
eandt
her
elat
ionshi
pspr
oposedbyt
hef
ramewor
k,pr
act
it
ioner
scanmake
mor
einf
ormeddeci
si
onsaboutway
sofadapt
ingt
hei
rtr
aini
ngsy
stemst
omeett
he

48
needsofanypar
ti
cul
arcul
tur
einwhi
cht
rai
ningi
stobeconduct
ed.

AKI
NPEJU(
1990)
Thepr
ocessoft
rai
ninganddev
elopmenti
sacont
inuousone.Theneedt
oper
for
m
onesj
obef
fi
ci
ent
lyandt
heneedt
oknowhowt
oleadot
her
sar
esuf
fi
cientr
easonf
or
t
rai
ninganddev
elopmentandt
hedesi
ret
omeetor
gani
zat
ionsobj
ect
ivesofhi
gher
pr
oduct
ivi
ty,
makesi
tabsol
utel
ycompul
sor
y.

I
SYAKU(
2000)
Tr
aini
nganddev
elopmenti
sacont
inuousone.I
tisanav
enuet
oacqui
remor
eandnew
knowl
edgeanddev
elopf
urt
hert
heski
l
lsandt
echni
quest
ofunct
ionef
fect
ivel
y.Tr
aini
ng
anddev
elopmenti
sawor
kact
ivi
tyt
hatcanmakeav
erysi
gni
fi
cantcont
ri
but
iont
othe
ov
eral
lef
fect
ivenessandpr
ofi
tabi
l
ityofanor
gani
zat
iongr
owt
h.

STAVRONETAL(
2004)
Themai
ngoaloft
rai
ningi
stopr
ovi
de,
obt
ainandi
mpr
ovet
henecessar
yski
l
lsi
nor
der
t
ohel
por
gani
zat
ionsachi
evet
hei
rgoalandcr
eat
ecompet
it
iveadv
ant
agebyaddi
ng
v
aluet
othei
rkeyi
ncomesi
.emanager
s.

CHRI
HLIANDLEE(
2008)
Tr
aini
ngpr
ogr
am i
sdependentont
hef
oll
owi
ngpar
amet
ersf
ori
tssuccess(
i)per
cei
ved
v
alueoft
rai
ningpr
ogr
am (
ii
)at
ti
tudet
oteacher(
ii
i)r
esponset
olear
ningcondi
ti
ons(
iv)
desi
ret
olear
nthedegr
eet
owhi
cht
rai
neesr
eal
l
ywantt
olear
nanddowel
l
.

BETESANDDAVI
S(2010)
Usef
ulnessoft
rai
ningpr
ogr
am i
spossi
bleonl
ywhent
het
rai
neei
sabl
etopr
act
icet
he
t
heor
eti
calaspect
slear
ned i
ntr
aini
ng pr
ogr
am i
n act
ualwor
k env
ironment
.The
hi
ghl
i
ght
edt
heuseofr
olepl
ayi
ng,cases,si
mul
ati
on,medi
atedexer
ciseandcomput
er
basedl
ear
ningt
oexposur
etoacur
rentandr
elev
antbodyofknowl
edgeandr
ealwor
ld
si
tuat
ions.

49
KARTHI
KR(
2012)
Tr
aini
ngobj
ect
ivest
ellt
het
rai
neet
hatwhati
sexpect
edoutofhi
m att
heendoft
he
t
rai
ning pr
ogr
am.Tr
aini
ng obj
ect
ives ar
e ofgr
eatsi
gni
fi
cance f
rom a numberof
st
akehol
der
s,Tr
ainer
,tr
ainee,
desi
gner
,andev
aluat
or.

SHI
VAKUMARSI
NGHANDS.BANERYJEE(
2002)
Theyconduct
edanal
yti
calst
udyont
rai
neesper
cept
iont
owar
dscementi
ndust
ry
basedont
rai
ningcour
sedencompassesal
lthecomponentoft
rai
ningsuchast
rai
ner
s,
t
rai
nees,subj
ect
sandf
aci
l
iti
est
rai
ningcour
sei
mpar
tedt
ocementi
ndust
ryper
sonnel
t
rai
ner
sar
esat
isf
act
oryt
het
rai
ner
sar
epr
ofessi
onal
l
yqual
i
fied.Theyar
ecommi
tt
ed
t
owar
dst
hei
rjob.Thet
rai
ner
sfol
l
ow sy
stemat
icappr
oacht
otr
aini
ngf
orensur
ing
qual
i
tyoft
rai
ningsucht
rai
ningact
ivi
ti
esar
eex
pect
edt
opr
ovi
det
heneedf
ulst
imul
us
t
oini
ti
atei
mpul
seofchanget
hatwoul
dleadt
oimpr
ovet
heef
fi
ciencyandpr
oduct
ivi
ty
oft
hecount
ry.

SAVI
TARASTEGI(
2002)
Sav
itaRast
egimadeacompar
ati
vest
udyofsel
ect
edpubl
i
candpr
ivat
esect
or
ent
erpr
isesonexecut
ivest
ogett
rai
ningwhenev
ert
hechancewasgi
vent
othem
pr
ovi
dedt
heyf
oundt
rai
ning.Pr
ogr
am usef
uli
nter
est
ing,r
ewar
dbasedsur
veyal
so
r
eveal
edahi
ghdegr
eeofsat
isf
act
ionamongt
heexecut
ivesofbot
hsect
orsr
egar
ding
t
het
rai
ningpr
act
icesoft
hei
rrespect
iveor
gani
zat
ion.
Execut
ivesf
eltt
hatmosti
mpor
tanti
mpr
ovement
sar
edesi
gnedasunder
;
 Theyshoul
dbecont
inui
tyt
rai
ningpr
ogr
ams.
 Faci
l
iti
esf
ort
rai
ningshoul
dbepr
ovi
dedwi
thi
nor
gani
zat
ion.
 Enoughoppor
tuni
ti
esf
ori
mpl
ement
ingknowl
edget
hrought
rai
ningshoul
dbe
pr
ovi
ded.
 Tr
aini
ngshoul
dbeaccor
dingt
otr
aineesneeds.
 Tr
aini
ngshoul
dbeaccor
dingt
otr
ainee’
sski
l
lsandat
ti
tudes

3.
1RESEARCHMETHODOLOGY

50
RESEARCH:
Resear
chi
sapr
ocessi
nwhi
cht
her
esear
cherwi
shest
ofi
ndoutt
heendr
esul
t
f
oragi
venpr
obl
em andt
hust
hesol
uti
onhel
psi
nfut
urecour
seofact
ion.
Redman and Mor
y def
ine r
esear
ch as a “
Syst
emi
zed Ef
for
tto Gai
n New
Knowl
edge”

RESEARCHDESI
GN:
Ar
esear
chdesi
gni
sthear
rangementofcondi
ti
onsf
ordat
acol
l
ect
ionand
anal
ysi
sofdat
ainmannert
hatai
mst
ocombi
ner
elev
ancedat
atot
her
esear
chpur
pose.
Resear
chdesi
gni
saconcept
ualst
ruct
uralwi
thi
nwhi
chr
esear
chi
sconduct
ed.I
t
const
it
utest
hebl
uepr
intf
ort
hecol
l
ect
ion,
measur
ementandanal
ysi
sofdat
a.
Resear
chdesi
gni
smustt
ofocusat
tent
ionont
hef
oll
owi
ng:
 For
mul
ati
ngt
heobj
ect
iveoft
hest
udy
 Desi
gni
ngmet
hodofdat
acol
l
ect
ion
 Sel
ect
ingt
hesampl
e
 Dat
acol
l
ect
ion
 Pr
ocessi
ngandanal
yzi
ngt
hedat
a
 Repor
ti
ngt
hef
indi
ngs

TYPEOFRESEARCH:

DESCRI
PTI
VERESEARCHDESI
GN
Descr
ipt
iver
esear
ch desi
gn i
sthe f
act
-f
indi
ng i
nvest
igat
ion wi
th adequat
e
i
nter
pret
ati
on.I
tist
hesi
mpl
estt
ypeofr
esear
chasi
thasf
ocusonpar
ti
cul
araspect
sor
di
mensi
onsoft
hepr
obl
em st
udi
ed.

SAMPLI
NGDESI
GN:
I
tdeal
swi
thmet
hodofsel
ect
ingi
temst
obeobser
vedf
ort
hegi
venst
udy
.
Sampl
i
ngsur
veyi
sadopt
edt
oconductt
hisst
udy
.Acompl
eteenumer
ati
onofal
lit
ems
i
nthepopul
ati
oni
sknownascensussur
vey
.

51
SAMPLESI
ZE:

Thi
sref
erst
othenumberofi
temst
obesel
ect
edf
rom t
heuni
ver
set
oconst
it
ute
asampl
e.Censussur
veyi
susedt
osel
ectasampl
eof107f
rom al
lempl
oyeesi
nthe
or
gani
zat
ion.

SAMPLI
NGMETHODS:

 Non-
probabi
l
itysampl
i
ng:
Non-
probabi
l
itysampl
i
ngdoesnotadoptt
het
heor
yofpr
obabi
l
ityandi
tdoesnot
gi
vear
epr
esent
ati
vesampl
eoft
hepopul
ati
on.
 Conv
eni
encesampl
i
ng:
Thi
sist
henon-
probabi
l
itysampl
i
ng.I
tmeanssel
ect
ingsampl
euni
tsi
na‘
hi
tand
mi
ssf
ashi
on’
.

NATUREOFCOLLECTI
ON:
 Pr
imar
ydat
a
 Secondar
ydat
a

PRI
MARYDATA:
Aquest
ionnai
rei
sconst
ruct
edandi
sgi
vent
oeachempl
oyeef
orhi
/herr
esponse.
Ther
esponsesar
ecol
l
ect
edf
rom t
hem andusedf
oranal
ysi
s.I
nthi
sresear
cht
he
pr
imar
ydat
awascol
l
ect
edt
hroughsur
veyusi
ngquest
ionnai
re.

SECONDARYDATA:
Secondar
ydat
ais an exi
sti
ng dat
a,whi
ch maybe al
readypubl
i
shed.The
secondar
ydat
atof
aci
l
itat
ethest
udyi
scol
l
ect
edf
rom t
hev
ari
ousl
i
ter
atur
es,
company
magazi
neset
c.

TOOLSUSEDFORDATACOLLECTI
ON
a)QUESTI
ONNAI
RE

52
 b)PERSONALI
NTERVI
EW

A) QUESTI
ONNAI
RE

St
ruct
ural
quest
ionnai
rei
ssel
ect
edast
het
ool
fordat
acol
l
ect
ion,
whi
chi
ncl
uded
asetofv
ari
oust
ypesofquest
ionconcer
ningdi
ff
erentaspect
soft
hesubj
ectf
ort
he
st
udy
.Sev
eralt
ypesofquest
ionswer
eincl
udedi
nthequest
ionnai
resuchasopen
endedquest
ions,
dichot
omousandmul
ti
plechoi
cequest
ions.

B) PERSONALI
NTERVI
EW

Thi
smet
hodwasal
sousedt
ocol
l
ectt
hedat
a.Thi
shel
pedt
ocol
l
ectv
aluabl
e
i
nfor
mat
ionf
rom t
heempl
oyeesoft
hecompany

TOOLSUSEDFORSTATI
STI
CALANALYSI
S:

 Char
ts
 Per
cent
ageanal
ysi
s
 Wei
ght
edav
eragemet
hod
 Chi
-squar
eanal
ysi
s
 Cor
rel
ati
on
 I
nter
val
est
imat
ion

CHART:
Barchar
tsandpi
echar
tsar
eusedf
oranal
ysi
stogetacl
eari
deaaboutt
he
t
abul
ateddat
a.

PERCENTAGEANALYSI
S:
Per
cent
ageanal
ysi
sisusedt
ocompar
ebet
weent
woat
tr
ibut
es.Thi
smet
hod
gi
vesr
esul
tsi
nasi
mpl
eandunder
standabl
efor
m.Theper
cent
ageofr
esponsescanbe
f
oundusi
ngt
hef
ormul
a,

53
 Per
cent
age(
%)= NumberofRespondent
s *100
Tot
alr
espondent
s
WEI
GHTEDAVERAGEMETHOD:

Thewei
ght
edmeani
ssi
mil
art
oanar
it
hmet
icmean(
themostcommont
ypeof
av
erage)
,wher
einst
eadofeachoft
hedat
apoi
ntscont
ri
but
ingequal
l
ytot
hef
inal
av
erage,
somedat
apoi
ntscont
ri
but
emor
ethanot
her
s.I
fal
lthewei
ght
sar
eequal
,then
t
hewei
ght
edmeani
sthesameast
hear
it
hmet
icmean.

w=

CHI–SQUARETEST:

Achi
-squar
etesti
sast
ati
sti
calt
estcommonl
yusedf
ort
est
ingi
ndependence
and goodness of f
it
.Test
ing i
ndependence det
ermi
nes whet
her t
wo or mor
e
obser
vat
ionsacr
osst
wopopul
ati
onsar
edependentoneachot
her(
thati
s,whet
herone
v
ari
abl
ehel
pst
oest
imat
etheot
her
).Test
ingf
orgoodnessoff
itdet
ermi
nesi
fan
obser
vedf
requencydi
str
ibut
ionmat
chesat
heor
eti
cal
frequencydi
str
ibut
ion.

Wher
e O=Obser
vedf
requency

E=Expect
edf
requency

I
NTERVALESTI
MATI
ON:

I
nst
ati
sti
cs,
int
erv
alest
imat
ioni
stheuseofsampl
edat
atocal
cul
ateani
nter
val
ofpossi
ble(
orpr
obabl
e)v
aluesofanunknownpopul
ati
onpar
amet
er,i
ncont
rastt
o

54
poi
ntest
imat
ion,
whi
chi
sasi
ngl
enumber
.Thepr
ocessofest
imat
ingapar
amet
erofa
gi
venpopul
ati
onbyspeci
fyi
ngani
nter
valofv
aluesandt
hepr
obabi
l
ityt
hatt
het
rue
v
alueoft
hepar
amet
erf
all
swi
thi
nthi
sint
erv
al.Ani
nter
valest
imat
ewoul
dal
way
sbe
speci
fi
edbyt
wov
alues(
i.
e.,
)thel
oweroneandt
heupperone.

Z=p±Zα/
2p*
q/n

KARLPEARSON’
SCORRELATI
ON:

Cor
rel
ati
onanal
ysi
shel
psust
odet
ermi
net
hest
rengt
hoft
hel
i
nearr
elat
ionshi
p
bet
weent
het
wov
ari
abl
esXandY,i
not
herwor
dsast
ohow st
rongl
yar
etheset
wo
v
ari
abl
escor
rel
ated.I
tisdenot
edbyrandrcanbedef
inedhasameasur
eofst
rengt
hof
t
hel
i
nearr
elat
ionshi
pbet
weent
het
wov
ari
abl
esXandY.

55
 3.
2ANALYSI
SANDI
NTERPRETATI
ON

AGEOFRESPONDENTS

3.
2.1 Tabl
eshowi
ngageofr
espondent
s:

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

20-
30YRS 21 19.
63

31-
45YRS 37 34.
58

46YRS&ABOVE 49 45.
79

TOTAL 107 100

FI
NDI
NGS:

Fr
om t
het
abl
eiti
sobser
vedt
hat19.
63%ar
ebet
ween20-
30y
ear
s,34.
58%oft
he
r
espondentbel
ongt
othecat
egor
yof31-
45y
ear
sagegr
oupand45.
79%bel
ongt
othe
agegr
oupof46y
ear
sandabov
e.

I
NFERENCE:

I
tisi
nfer
redt
hat49.
79%oft
her
espondent
sbel
ongt
otheagegr
oupof46y
ear
s
andabov
e,whi
chpr
oposest
heexper
ienceandmat
uri
tyoft
her
espondent
s.

56
3.
2.1 Char
tShowi
ngAgeofRespondent
s

57
 TABLE3.
2.2

EXPERI
ENCEOFRESPONDENTS

Tabl
eshowi
ngexper
ienceoft
her
espondent
s:

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

1-
5YRS 17 15.
88

6-
10YRS 28 26.
17

11YRS&ABOVE 62 57.
95

TOTAL 107 100

FI
NDI
NGS:

Fr
om t
het
abl
eitwasf
oundt
hat57.
95% ofr
espondenthav
e11y
rs&abov
e
exper
ience,
26.
17%oft
hem hav
e6-
10y
rsofexper
ienceand15.
88%ofr
espondenthav
e
1-
5yr
sofexper
ience.

I
NFERENCE:

I
tisi
nfer
redt
hat57.
95%ofr
espondenthav
e11y
rs&abov
eexper
iencewho
cont
ri
but
edt
hei
rval
uabl
einf
ormat
ionwi
thr
egar
dtot
rai
ninganddev
elopment
.

58
Char
tShowi
ngExper
ienceoft
heRespondent
s:

59
 TABLE3.
2.3

MONTHLYI
NCOMELEVELOFTHERESPONDENTS

Tabl
eshowi
ngmont
hlyi
ncomel
evel
oft
her
espondent
s:

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

BELOW RS5000 0 0

RS5000-
RS10000 21 19.
62

RS10000-RS20000 29 27.
11

ABOVERS20000 57 53.
27

TOTAL 107 100

FI
NDI
NGS:

Fr
om t
het
abl
eitwasf
oundt
hat53.
27%oft
her
espondent
sar
eget
ti
ngmont
hly
i
ncomeabov
eRs20000,27.
11% oft
her
espondent
sar
eget
ti
ngmont
hlyi
ncomeRs
10000t
o20000and19.
62%oft
her
espondent
sar
eget
ti
ngmont
hlyi
ncomeRs5000t
o
Rs10000.

I
NFERENCE:

I
tisi
nfer
redt
hat53.
27%oft
her
espondent
s’mont
hlyi
ncomei
sabov
eRs.20000
whi
chi
ndi
cat
est
hest
andar
doft
her
espondent
swi
thr
efer
encet
oski
l
l,exper
ienceand
qual
i
ficat
ion.

60
3.
2.3Char
tShowi
ngI
ncomeLev
eloft
heRespondent
s:

61
 TABLE3.
2.4

TI
MEDURATI
ONFORTRAI
NINGPERI
OD:

3.
2.4Tabl
eShowi
ngTi
meDur
ati
onf
orTr
aini
ngPer
iod:

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

SUFFI
CIENT 53 49.
53

TOBEEXTENDED 13 12.
15

TOBESHORTENED 9 8.
4

MANAGEABLE 32 29.
91

TOTAL 107 100

FI
NDI
NGS:

I
tisobser
vedt
hat49.
53%ofr
espondenti
ssuf
fi
cientwi
tht
het
rai
ningdur
ati
on,
29.
91%oft
hem f
eelmanageabl
eand12.
15%oft
her
espondentf
eelt
obeext
endedand
8.
4%f
eel
tobeshor
tenedt
het
imedur
ati
on.

I
NFERENCE:

I
tisi
nfer
redt
hat49.
53% oft
her
espondent
sagr
eedt
othesuf
fi
ciencyoft
he
t
rai
ningpr
ogr
am dur
ati
onandper
ioduponwhi
chi
tcanbehel
d.

62
3.
2.4Char
tShowi
ngTi
meDur
ati
onf
orTr
aini
ngPer
iod:

TABLE
3.
2.5

TRAI
NINGASAPARTOFORGANI
ZATI
ONALSTRATEGY

3.
2.5Tabl
eShowi
ngTr
aini
ngasaPar
tofOr
gani
zat
ional
Str
ategy
:

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE
STRONGLYAGREE 32 29.
91
AGREE 56 52.
33
NEUTRAL 12 11.
21

63
 DI
SAGREE 7 6.
5
STRONGLYDI
SAGREE 0 0
TOTAL 107 100

FI
NDI
NGS:

Fr
om t
het
abl
eiti
sobser
vedt
hat52.
33%ofempl
oyeeagr
eet
rai
ningasapar
tof
or
gani
zat
ional
str
ategy
,29.
91%st
rongl
yagr
ee,
11.
21%oft
her
espondent
sgof
orneut
ral
and6.
5%oft
hem di
sagr
ee.

I
NFERENCE:

I
tisi
nfer
redt
hat52.
33% oft
her
espondent
sagr
eet
hatt
rai
ningasapar
tof
or
gani
zat
ionalst
rat
egy
,whi
ch woul
d mean t
he or
gani
zat
ion’
s conv
ict
ion t
owar
ds
t
rai
ninganddev
elopmentpr
ogr
am asanef
fi
cientt
oolt
oincr
easet
hecompet
encyand
ski
l
ldev
elopmentofi
ndi
vi
dual
andt
heor
gani
zat
ion.

3.
2.5Char
tShowi
ngTr
aini
ngasaPar
tofOr
gani
zat
ional
Str
ategy

64
 TABLE3.
2.6

TOWHOM THETRAI
NINGI
SGI
VEN

3.
2.6TABLESHOWI
NGTOWHOM THETRAI
NINGI
SGI
VEN:

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

JUNI
ORSTAFF 18 16.
82

SENI
ORSTAFF 13 12.
15

65
 NEW STAFF 34 31.
77

BASEDONREQUI
REMENT 42 39.
25

TOTAL 107 100

FI
NDI
NGS:

I
tisobser
vedt
hat39.
25% oft
her
espondentf
eel
str
aini
ngi
sgi
venbasedon
r
equi
rement
,31.
77% oft
hem f
eel
str
aini
ngi
sgi
vent
onew st
aff
,16.
82% say
sjuni
or
st
affand12.
15%f
eel
str
aini
ngi
sgi
vent
oseni
orst
aff
.

I
NFERENCE:

I
tisi
nfer
redt
hat39.
25%oft
her
espondentf
eel
stohav
etr
aini
ngbasedont
he
r
equi
rement
soft
heor
gani
zat
ionandofempl
oyee.

3.
2.6CHARTSHOWI
NGTOWHOM THETRAI
NINGI
SGI
VEN:

66
 TABLE3.
2.7

BARRI
ERTOTRAI
NING&DEVELOPMENT

67
3.
2.7TABLESHOWI
NGBARRI
ERTOTRAI
NING&DEVELOPMENT

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

TI
ME 64 59.
81

EMPLOYEEI
NTEREST 14 13.
08

MONEY 0 0

MANAGEMENT 29 27.
1

TOTAL 107 100

FI
NDI
NGS:

I
tisobser
vedt
hat59.
81%f
eelt
imei
sbar
ri
ert
otr
aini
ng&dev
elopment
,27.
10%
f
eel
smanagementand13.
08%ofr
espondentf
eelempl
oyeei
nter
esti
sconsi
der
edas
bar
ri
ert
otr
aini
nganddev
elopment
.

I
NFERENCE:

I
tisi
nfer
redt
hat59.
81%oft
her
espondent
sconsi
dert
imeasbar
ri
ert
otr
aini
ng&
dev
elopment
.

3.
2.7 CHARTSHOWI
NGBARRI
ERTOTRAI
NING&DEVELOPMENT

68
 TABLE3.
2.8

DETERMI
NINGTHEEFFECTI
VENESSOFTRAI
NING

69
3.
2.8TABLESHOWI
NGDETERMI
NINGTHEEFFECTI
VENESSOFTRAI
NING:

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

FEEDBACK 12 11.
21

THROUGHDI
SCUSSI
ON 27 25.
23

JOBPERFORMANCE 68 63.
55

TOTAL 107 100

FI
NDI
NGS:

Fr
om t
het
abl
eiti
sobser
vedt
hat63.
55%ofempl
oyeesay
sthatef
fect
ivenessi
s
j
udgedt
hroughj
obper
for
mance,25.
23% oft
hem sai
dthatt
hroughdi
scussi
onand
11.
21%ofempl
oyeessai
dthatef
fect
ivenessi
sjudgedt
hroughf
eedbacks.
Sot
hemaj
ori
tyoft
heef
fect
ivenessoft
rai
ningwi
l
lbedet
ermi
nedt
hrought
hej
ob
per
for
mance.

I
NFERENCE:

I
tisi
nfer
redt
hat63.
55%oft
heempl
oyeespr
oposedt
hatt
rai
ningef
fect
ivenessi
s
j
udgedt
hroughj
obper
for
mance.

3.
2.8 TABLESHOWI
NGDETERMI
NINGTHEEFFECTI
VENESSOFTRAI
NING

70
 TABLE3.
2.9

THEI
NTERESTOFTHETRAI
NER
71
3.
2.9 TABLESHOWI
NGTHEI
NTERESTOFTHETRAI
NER:

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

YES 96 89.
72

NO 11 10.
28

TOTAL 107 100

FI
NDI
NGS:

I
tisf
oundf
rom t
heabov
etabl
e89.
72%oft
her
espondent
sment
ionedt
het
rai
ner
showsi
nter
esti
nteachi
ngand10.
28%oft
her
espondent
sment
ionedt
het
rai
nershows
noi
nter
esti
nteachi
ng.

I
NFERENCE:

I
tisi
nfer
redt
hat89.
72% oft
her
espondent
shav
eagr
eedt
hatt
rai
nershows
i
nter
esti
nteachi
ng,
thushe/
shemakesadequat
eef
for
tinaddr
essi
ngt
her
equi
rement
s
oft
hei
ndi
vi
dual
sandt
heor
gani
zat
ion.

3.
2.9 CHARTSHOWI
NGTHEI
NTERESTOFTHETRAI
NER

72
Cal
cul
ati
onshowi
ngi
nter
val
est
imat
ionf
ori
nter
estoft
het
rai
ner
:

I
nter
val
Est
imat
ion(
Z) = p±Zα/
2p*
q/n

73
P=96/
107=0.
89

q=11/
107=0.
10

n=107

Zα/
2=1.
96

I
nter
val
est
imat
ion =[
(0.
89-
1.96*
0.0288)
,(0.
89+1.
96*
0.0288)
]

=0.
8336,
0.9464

=0.
8336<P<0.
9464

I
nfer
ence:

I
nter
val
est
imat
ionoft
rai
neri
nter
estr
angesf
rom 83.
36%t
o94.
64%.

TABLE3.
2.10

I
STRAI
NINGSESSI
ONUSEFUL?

74
3.
2.10TABLESHOWI
NGI
STRAI
NINGSESSI
ONUSEFUL.

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

STRONGLYAGREE 21 19.
62

AGREE 69 64.
49

NEUTRAL 15 14.
02

DI
SAGREE 2 1.
87

STRONGLYDI
SAGREE 0 0

TOTAL 107 100

FI
NDI
NGS:

Fr
om t
het
abl
eiti
sobser
vedt
hat64.
49%ofempl
oyeesagr
eet
rai
ningsessi
oni
s
usef
ul,19.
62%st
rongl
yagr
ee,14.
02%oft
her
espondent
sar
eneut
rali
nthei
rresponse
and1.
87%oft
her
espondent
sdi
sagr
ee.

I
NFERENCE:

I
tisi
nfer
redt
hat64.
49%oft
heempl
oyeesagr
eet
hatt
rai
ningsessi
oni
susef
ult
o
t
hem.Thus t
he maj
ori
tyoft
he empl
oyees agr
ee wi
tht
he usef
ulness oft
rai
ning
sessi
ons.

3.
2.10CHARTSHOWI
NGI
STRAI
NINGSESSI
ONUSEFUL?

75
TABLE3.
2.11

76
 I
MPLEMENTI
NGTHETRAI
NEDPROCESS

3.
2.11TABLESHOWI
NGI
MPLEMENTI
NGTHETRAI
NINGPROCESS:

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

0-
1MONTH 52 48.
59

1-
2MONTH 12 11.
21

2-
4MONTH 21 19.
63

>4MONTH 8 7.
47

TOTAL 107 100

FI
NDI
NGS:

I
tis obser
ved t
hat48.
59% ofr
espondentf
eelt
hat0-
1 mont
h needed t
o
i
mpl
ementt
het
rai
nedpr
ocess,19.
63% f
eel2-
4mont
h,11.
21% f
eel1-
2mont
hand
7.
47%ofr
espondentf
eel
mor
ethan4mont
h.

I
NFERENCE:

I
tisi
nfer
redt
hat48.
59%ofr
espondentf
eelt
hat0-
1mont
hneededt
oimpl
ement
t
het
rai
nedpr
ocess.

3.
2.11CHARTSHOWI
NGI
MPLEMENTI
NGTHETRAI
NEDPROCESS

77
TABLE3.
2.12

78
 BENEFI
TSAFTERTHETRAI
NINGPROGRAMME

3.
2.12TABLESHOWI
NGBENEFI
TSAFTERTHETRAI
NINGPROGRAMME:

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

KNOWLEDGEI
MPROVEMENT 64 59.
81

ADDI
TIONALSKI
LLS 7 6.
54

SELFCONFI
DENCE 14 13.
08

QUALI
TYOFWORK 22 20.
56

TOTAL 107 100

FI
NDI
NGS:

Fr
om t
het
abl
eiti
sfoundt
hat59.
81%ofr
espondent
sar
eachi
evedbenef
it
sof
knowl
edgei
mpr
ovement
,20.
56% ofr
espondent
sar
eachi
evedbenef
it
sonqual
i
tyof
wor
k,13.
08% ofr
espondent
sar
eachi
evedbenef
it
sofsel
fconf
idenceand6.
54% of
r
espondent
sar
eachi
evedbenef
it
sinaddi
ti
onal
ski
l
ls.

I
NFERENCE:

I
tisi
nfer
redt
hat59.
81% ofr
espondent
sar
eachi
evedbenef
it
sofknowl
edge
i
mpr
ovementt
hrought
rai
ninganddev
elopmentpr
ogr
am.Thust
hemaj
ori
tybenef
it
goest
oknowl
edgei
mpr
ovementt
hansel
fconf
idence,addi
ti
onalski
l
ls,andqual
i
tyof
wor
k.

79
3.
2.12CHARTSHOWI
NGBENEFI
TSAFTERTHETRAI
NINGPROGRAMME

80
 TABLE3.
2.13

TRAI
NINGANDDEVELOPMENTPROGRAM OFORGANI
ZATI
ONENABLEYOUTO
ADOPTTHECULTURALANDTECHNI
CALCHANGESANDMAKEANI
MPACTON
ATTI
TUDI
NALCHANGE

3.
2.13t
abl
eshowi
ng-t
rai
ninganddev
elopmentpr
ogr
am ofor
gani
zat
ionenabl
eyout
o
adoptt
hecul
tur
alandt
echni
cal
changesandmakeani
mpactonat
ti
tudi
nal
change

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

STRONGLYAGREE 29 27.
10

AGREE 65 60.
75

NEUTRAL 13 12.
15

DI
SAGREE 0 0

STRONGLYDI
SAGREE 0 0

TOTAL 107 100

FI
NDI
NGS:

Fr
om t
het
abl
eiti
sobser
vedt
hat60.
75% ofempl
oyeeagr
eedt
hatt
rai
ning&
dev
elopmentpr
ogr
am enabl
eat
ti
tudi
nalchangeand maket
hem t
o adoptcul
tur
e,
27.
10%st
rongl
yagr
eeand12.
15%oft
her
espondent
sar
eneut
ral
.

I
NFERENCE:

I
tisi
nfer
redt
hat60.
75%oft
her
espondent
sagr
eet
hatt
rai
ninganddev
elopment
enabl
esat
ti
tudi
nalchangeandt
hust
hemaj
ori
tyoft
heempl
oyeesagr
eewi
tht
he
usef
ulnessoft
rai
ning&dev
elopmentpr
ogr
am.

81
3.
2.13Char
tshowi
ng-Tr
aini
ngandDev
elopmentPr
ogr
am ofOr
gani
zat
ionenabl
eyout
o
adoptt
heCul
tur
alandTechni
cal
ChangesandmakeanI
mpactonAt
ti
tudi
nal
Change

82
 TABLE3.
2.14

ORGANI
ZATI
ONPROVI
DESFEEDBACKONEMPLOYEESKI
LLI
MPROVEMENTAFTER
ATTENDI
NGTRAI
NINGPROGRAM

3.
2.14t
abl
eshowi
ng-or
gani
zat
ionpr
ovi
desf
eedbackonempl
oyeeski
l
limpr
ovement
af
terat
tendi
ngt
rai
ningpr
ogr
am

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

HI
GHLYSATI
SFI
ED 13 12.
15

SATI
SFI
ED 57 53.
27

PARTI
ALLY 31 28.
97

DI
SSATI
SFI
ED 6 5.
61

HI
GHLYDI
SSATI
SFI
ED 0 0

TOTAL 107 100

FI
NDI
NGS:

Fr
om t
het
abl
eiti
sobser
vedt
hat53.
27%ofempl
oyeesat
isf
iedt
hator
gani
zat
ion
pr
ovi
desf
eedbackt
oempl
oyeeonski
l
limpr
ovement
,12.
15% ar
ehi
ghl
ysat
isf
iedand
28.
97%oft
her
espondentpar
ti
all
ysat
isf
ied.

I
NFERENCE:

I
tisi
nfer
red t
hat53.
27% oft
he empl
oyees ar
e sat
isf
ied t
hator
gani
zat
ion
pr
ovi
desf
eedbackt
otheempl
oyeeonski
l
limpr
ovement
.Thust
hemaj
ori
tyoft
he
empl
oyeessat
isf
iedwi
tht
heusef
ulnessoft
rai
ning&dev
elopmentpr
ogr
am.

83
3.
2.14Char
tShowi
ng-Or
gani
zat
ionpr
ovi
desFeedbackonEmpl
oyeeSki
l
lImpr
ovement
af
terat
tendi
ngTr
aini
ngPr
ogr
am

84
 TABLE3.
2.15

RESPONDENTSNEEDSACHI
EVEDI
NSI
NGLETRAI
NINGPROGRAM

3.
2.15t
abl
eshowi
ngr
espondent
sneedsachi
evedi
nsi
ngl
etr
aini
ngpr
ogr
am:

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

YES 74 69.
16

NO 33 30.
84

TOTAL 107 100

FI
NDI
NGS:

Fr
om t
het
abl
eitwasf
oundt
hat69.
16%oft
her
espondent
sar
ement
ionedt
hei
r
needsar
eachi
evedi
nsi
ngl
etr
aini
ngpr
ogr
am and30.
84% oft
her
espondent
sar
e
ment
ionedt
hei
rneedsar
enotachi
evedi
nsi
ngl
etr
aini
ngpr
ogr
am.

I
NFERENCE:

I
tisi
nfer
redt
hat69.
16%oft
her
espondent
sar
ement
ionedt
hatt
hei
rneedsar
e
achi
evedi
nsi
ngl
etr
aini
ngpr
ogr
am.Thust
hemaj
ori
tyoft
heempl
oyeesar
econv
inced
aboutt
heef
fect
ivenessoft
rai
ningandpr
ogr
am.

85
3.
2.15 CHART SHOWI
NG RESPONDENTS NEEDS ACHI
EVED I
N SI
NGLE TRAI
NING
PROGRAM:

86
Cal
cul
ati
onshowi
ngi
nter
val
est
imat
ionf
ori
nter
estoft
het
rai
ner
:

I
nter
val
Est
imat
ion(
Z) = p±Zα/
2p*
q/n

P=74/
107=0.
69

q=33/
107=0.
31

n=107

Zα/
2=1.
96

I
nter
val
est
imat
ion =[
(0.
69-
1.96*
0.0447)
,(0.
69+1.
96*
0.0447)
]

=0.
6024,
0.7776

=0.
6024<P<0.
7776

I
nfer
ence:

I
nter
valest
imat
ion oft
he r
espondent
s needs i
s achi
eved atsi
ngl
etr
aini
ng
pr
ogr
am r
angesf
rom 60.
24%t
o77.
76%.

87
 TABLE3.
2.16

EMPLOYEESAREMOTI
VATEDTOATTENDTRAI
NING

3.
2.16Tabl
eShowi
nghowEmpl
oyeesar
eMot
ivat
edt
oAt
tendTr
aini
ng:

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

STRONGLYAGREE 0 0

AGREE 51 47.
66

NEUTRAL 49 45.
79

DI
SAGREE 7 6.
55

STRONGLYDI
SAGREE 0 0

TOTAL 107 100

FI
NDI
NGS:

Fr
om t
het
abl
eiti
sobser
vedt
hat47.
66%ofempl
oyeesagr
eet
hatempl
oyeesar
e
mot
ivat
ed t
o at
tend t
rai
ning due t
othe or
gani
zat
ion appr
aisal
,45.
79% oft
he
r
espondent
sar
eneut
ral
and6.
55%oft
her
espondent
sdi
sagr
eet
oit
.

I
NFERENCE:

I
tisi
nfer
redt
hat47.
66% ofempl
oyeesagr
eet
hatempl
oyeesar
emot
ivat
edt
o
at
tendt
rai
ningduet
otheor
gani
zat
ionappr
aisal
.

88
3.
2.16CHARTSHOWI
NGHOW EMPLOYEESAREMOTI
VATEDTOATTENDTRAI
NING

89
 TABLE3.
2.17

THERESPONDENTSREQUI
REMENTONTRAI
NINGPROGRAM DURATI
ON

3.
2.17Tabl
eShowi
ngt
heRespondent
sRequi
rementonTr
aini
ngPr
ogr
am Dur
ati
on:

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

MONTHLY 28 26.
16

QUATERLY 48 44.
86

HALFYEARLY 21 19.
63

YEARLY 10 9.
35

TOTAL 107 100

FI
NDI
NGS:

Fr
om t
het
abl
eitwasf
oundt
hat44.
86% ofr
espondent
sar
erequi
redt
rai
ning
pr
ogr
am quar
ter
ly,26.
16% ofr
espondent
s ar
erequi
red t
rai
ning pr
ogr
am mont
hly
,
19.
63% ofr
espondent
s ar
erequi
red t
rai
ning pr
ogr
am hal
fyear
ly and 9.
35% of
r
espondent
sar
erequi
redt
rai
ningpr
ogr
am y
ear
ly.

I
NFERENCE:

I
tisi
nfer
redt
hat44.
86%oft
her
espondent
shav
eopi
niont
hatt
rai
ningpr
ogr
am
can be conduct
ed quar
ter
lyas pert
he r
equi
rement
s,t
hus ev
eryquar
ter
lyi
sthe
adopt
abl
edur
ati
onoft
het
rai
ningpr
ogr
am i
nor
gani
zat
ion.

90
3.
2.17CHARTSHOWI
NGTHERESPONDENTSREQUI
REMENTONTRAI
NINGPROGRAM
DURATI
ON

91
Cal
cul
ati
onshowi
ngt
heper
son’
sco-
eff
ici
entofcor
rel
ati
onbet
weenbenef
it
sachi
eved
af
tert
rai
ningandr
equi
rementoft
rai
ningpr
ogr
am dur
ati
on:

BENEFI
TSACHI
EVED 64 7 14 22

TRAI
NINGPROGRAM DURATI
ON 28 48 21 10

Let
’sassume, benef
it
sasX,
Requi
rementasY,

X Y XY X2 Y2
64 28 1792 4096 784
7 48 336 49 2304
14 21 294 196 441
22 10 220 484 100
2 2
∑X=107 ∑Y=107 ∑XY=2642 ∑X =4825 ∑Y =3629

r=0.
78
I
NFERENCE:
Ther
eis posi
ti
ve cor
rel
ati
on bet
ween benef
it
s achi
eved af
tert
rai
ning and
r
equi
rementoft
rai
ningpr
ogr
am dur
ati
onandv
icev
ersa.

92
 TABLE3.
2.18

TRAI
NINGOPPORTUNI
TIESHELPSI
NIMPROVI
NGTHEQUALI
TYOFWORK

3.
2.18Tabl
eShowi
ngTr
aini
ngOppor
tuni
ti
esHel
psi
nImpr
ovi
ngt
heQual
i
tyofWor
k

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

STRONGLYAGREE 32 29.
92

AGREE 53 49.
53

NEUTRAL 14 13.
08

DI
SAGREE 8 7.
47

STRONGLYDI
SAGREE 0 0

TOTAL 107 100

FI
NDI
NGS:

I
tisobser
vedt
hat49.
53%ofr
espondent
sagr
eet
hatt
rai
ningoppor
tuni
ti
eshel
ps
i
nimpr
ovi
ngt
hequal
i
tyofwor
k,29.
92% st
rongl
yagr
ee,13.
08% ofr
espondentar
e
neut
ral
and7.
47%ofr
espondentdi
sagr
ee.

I
NFERENCE:

I
tisi
nfer
redt
hat49.
53%ofr
espondent
sagr
eet
hatt
rai
ningoppor
tuni
ti
eshel
psi
n
i
mpr
ovi
ngt
hequal
i
tyofwor
k,t
hust
heempl
oyeeper
for
manceandef
fi
ciencyi
nwor
k
env
ironmentef
fect
ivel
yincr
eases.

93
3.
2.18 CHART SHOWI
NG TRAI
NING OPPORTUNI
TIES HELPS I
NIMPROVI
NG THE
QUALI
TYOFWORK:

94
 TABLE3.
2.19

TRAI
NINGPROGRAMSHELPFULI
NPERSONALGROWTH

3.
2.19Tabl
eShowi
ng–Tr
aini
ngPr
ogr
amsHel
pful
InPer
sonal
Growt
h

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

YES 22 20.
56

NO 85 79.
44

TOTAL 107 100

FI
NDI
NGS:

I
tis obser
ved t
hat79.
44% ofr
espondentf
eelt
hatt
rai
ning & dev
elopment
pr
ogr
amsar
ehel
pful
inper
sonal
growt
hand20.
56%f
eel
thatt
heyhav
enotf
eel
i
ng.

I
NFERENCE:

I
tisi
nfer
red t
hat79.
44% ofr
espondentf
eelt
hatt
rai
ning & dev
elopment
pr
ogr
ams ar
e hel
pfuli
n per
sonalgr
owt
h and t
hus i
tincr
eases t
he i
ndi
vi
dual
s’
per
sonal
i
ty and pr
ofessi
onal per
for
mance wi
th r
efer
ence t
o adopt
abi
l
ity and
or
gani
zat
ional
loy
alt
y.

95
3.
2.19Char
tShowi
ng–Tr
aini
ngPr
ogr
amsHel
pful
InPer
sonal
Growt
h

96
Cal
cul
ati
onshowi
ngi
nter
val
est
imat
ionf
ori
nter
estoft
het
rai
ner
:

I
nter
val
Est
imat
ion(
Z) = p±Zα/
2p*
q/n

P=22/
107=0.
21

q=85/
107=0.
79

n=107

Zα/
2=1.
96

I
nter
val
est
imat
ion =[
(0.
21-
1.96*
0.0394)
,(0.
21+1.
96*
0.0394)
]

=0.
1328,
0.2872

=0.
1328<P<0.
2872

I
nfer
ence:

I
nter
valest
imat
ionoft
her
espondent
sfaci
ngpr
obl
emsdur
ingt
rai
ningpr
ogr
am
r
angesf
rom 13.
28%t
o28.
72%.

97
 TABLE3.
2.20

TRAI
NINGPROGRAM I
SHELPFULI
NLONGRUN

3.
2.20Tabl
eShowi
ng-Tr
aini
ngpr
ogr
am i
shel
pful
inl
ongr
un

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

STRONGLYAGREE 29 27.
10

AGREE 61 57.
01

NEUTRAL 10 9.
35

DI
SAGREE 7 6.
54

STRONGLYDI
SAGREE 0 0

TOTAL 107 100

FI
NDI
NGS:

I
tisobser
vedt
hat57.
01%ofr
espondent
sagr
eet
hatt
rai
ningi
shel
pful
inl
ongr
un,
27.
10%oft
her
espondent
sst
rongl
yagr
ee,9.
35%ofr
espondentar
eneut
raland6.
54%
ofr
espondent
sar
edi
sagr
ee.

I
NFERENCE:

I
tisi
nfer
redt
hat57.
01%ofr
espondent
sagr
eet
hatt
rai
ningi
shel
pfuli
nlongr
un,
t
husi
tconsi
stent
lyandconst
ant
lygui
desandenabl
est
othei
mpr
ovementofper
sonal
ski
l
l,or
gani
zat
ion’
sef
fi
ciencyandpr
ofessi
onal
ski
l
l.

98
3.
2.20Char
tShowi
ng-Tr
aini
ngpr
ogr
am i
shel
pful
inl
ongr
un

99
 TABLE3.
2.21

HAVEYOUCOMEACROSSPROBLEM DURI
NGTRAI
NINGSESSI
ON?

3.
2.17Tabl
eShowi
ng–Hav
eYouComeAcr
ossPr
obl
em dur
ingTr
aini
ngSessi
on:

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

YES 22 20.
56

NO 85 79.
44

TOTAL 107 100

FI
NDI
NGS:

I
tisobser
vedt
hat79.
44%ofr
espondentf
eelt
hatt
heyhav
enev
ercomeacr
oss
pr
obl
em dur
ingt
rai
ningsessi
onand20.
56%f
eel
thatt
heyhav
emetpr
obl
ems.

I
NFERENCE:

I
tisi
nfer
redt
hat79.
44% oft
her
espondent
sfeelt
hatt
heyhav
enev
ercome
acr
osspr
obl
em dur
ingt
rai
ningsessi
on.Thust
hemaj
ori
tyoft
her
espondent
sindi
cat
e
t
hatt
rai
ningpr
ogr
am i
sdoneef
fi
cient
lywi
thoutanyhi
ndr
ancef
aced.

100
3.
2.21CHARTSHOWI
NG -HAVEYOUCOMEACROSSPROBLEM DURI
NG TRAI
NING
SESSI
ON?

101
Cal
cul
ati
onshowi
ngi
nter
val
est
imat
ionf
ori
nter
estoft
het
rai
ner
:

I
nter
val
Est
imat
ion(
Z) = p±Zα/
2p*
q/n

P=22/
107=0.
21

q=85/
107=0.
79

n=107

Zα/
2=1.
96

I
nter
val
est
imat
ion =[
(0.
21-
1.96*
0.0394)
,(0.
21+1.
96*
0.0394)
]

=0.
1328,
0.2872

=0.
1328<P<0.
2872

I
nfer
ence:

I
nter
valest
imat
ionoft
her
espondent
sfaci
ngpr
obl
emsdur
ingt
rai
ningpr
ogr
am
r
angesf
rom 13.
28%t
o28.
72%.

102
 TABLE3.
2.22

GENERALCOMPLAI
NTSABOUTTRAI
NINGSESSI
ON

3.
2.22Tabl
eShowi
ngGener
alCompl
aint
saboutTr
aini
ngSessi
on:

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

UNPLANNEDTRAI
NINGSESSI
ON 8 7.
47
TOOMANYGAPSBETWEEN
72 67.
29
SESSI
ONS
TAKEAWAYPRECI
OUSTI
ME 27 25.
24
BORI
NG&NOTUSEFUL 0 0

TOTAL 107 100

FI
NDI
NGS:

I
tisobser
vedt
hat67.
29% ofr
espondent
sfeelt
hatt
oomanygapsbet
ween
sessi
ons ar
e gener
alcompl
aint
s aboutt
rai
ning sessi
ons,25.
24% f
eelt
ake away
pr
eci
oust
imeofempl
oyeesand7.
47%ofr
espondentf
eel
unpl
annedt
rai
ningsessi
on.

I
NFERENCE:

I
tisi
nfer
redt
hat67.
29%ofr
espondent
shav
eopi
niont
hatt
oomanygapbet
ween
t
rai
ning sessi
ons ar
e gener
alcompl
aint
s,t
hus t
oo many gaps bet
ween t
rai
ning
sessi
onsar
efoundt
omaj
orhi
ndr
ancet
hatbar
ri
ert
heempl
oyeei
ntr
aini
ngt
hatmakes
i
tinef
fi
cient
.

103
3.
2.22CHARTSHOWI
NGGENERALCOMPLAI
NTSABOUTTRAI
NINGSESSI
ON

104
 TABLE3.
2.23

TRAI
NINGOBJECTI
VEAREMETDURI
NGTRAI
NINGSESSI
ON

3.
2.23Tabl
eShowi
ng-Tr
aini
ngObj
ect
ivear
eMetDur
ingTr
aini
ngSessi
on:

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

ALLOBJECTI
VES 26 24.
29

SOMEOBJECTI
VES 32 29.
92

METACCORDI
NGTONEEDS 49 45.
79

NONEAREMET 0 0

TOTAL 107 100

FI
NDI
NGS:

I
tisobser
vedt
hat24.
29%ofr
espondent
sfeelt
hatal
lobj
ect
ivesar
emetdur
ing
t
rai
ningsessi
ons,29.
92%f
eelsomeobj
ect
ivesar
emetand45.
79%f
eelt
hatobj
ect
ives
ar
emetaccor
dingt
oneeds.

I
NFERENCE:

I
tisi
nfer
redt
hatmaj
ori
tyoft
her
espondent
sfeelt
hatal
ltheobj
ect
ivesar
emet
dur
ingt
het
rai
ningsessi
onsasf
ort
heneeds.45.
79% oft
her
espondent
sagr
eet
hat
obj
ect
ivesar
emetaccor
dingt
oneedsoft
heor
gani
zat
ionandempl
oyeer
equi
rement
s.

105
3.
2.23CHARTSHOWI
NG-TRAI
NINGOBJECTI
VEAREMETDURI
NGTRAI
NINGSESSI
ON

106
 TABLE3.
2.24

WORKPLACEOFTRAI
NING

3.
2.24Tabl
eShowi
ngWor
kpl
aceofTr
aini
ng:

ATTRI
BUTES NO.OFRESPONDENTS PERCENTAGE

EXCELLENT 24 22.
43

GOOD 69 64.
49

AVERAGE 14 13.
08

POOR 0 0

TOTAL 107 100

FI
NDI
NGS:

I
tis obser
ved t
hat64.
49% ofr
espondent
sfeelt
hatwor
kpl
ace oft
rai
ning
sessi
ons i
s good,22.
43% f
eelt
hatwor
kpl
ace i
s excel
l
entand 13.
08% f
eelt
hat
wor
kpl
aceoft
rai
ningsessi
oni
sav
erage.

I
NFERENCE:

I
tisi
nfer
redt
hatt
hemaj
ori
tyoft
her
espondent
shav
eopi
niont
hatt
het
rai
ning
sessi
on’
swor
kpl
aceandt
hepr
ogr
amsar
egood.64.
49% oft
her
espondent
sfeelt
hat

107
wor
kpl
aceoft
rai
ningsessi
oni
sgood,t
hust
het
rai
ningenv
ironmenti
sadopt
abl
eand
pr
efer
abl
e.

3.
2.24CHARTSHOWI
NGWORKPLACEOFTRAI
NING

108
 TABLE3.
2.25

LEVELOFSATI
SFACTI
ONTOWARDSVARI
OUSFACTORSOFTRAI
NING

FACTORS W1 W2 W3 W4 W5 TOTAL WEI

GHT RANK
TRAI
NING
10 14 37 36 10 107 19.
9 I
MATERI
AL

TRAI
NING
3 8 29 48 19 107 16.
6  
V
ARRANGEMENTS

TRAINERS
5 8 45 39 10 107 18.
6  
II
I
APPROACH

TRAI
NER-TRAI
NEE
7 10 22 42 26 107 16.
7  
IV
RELATI
ONSHIP

EXPECTATI
ON
8 12 43 27 17 107 19.
2  
II
FULFI
LLMENT

W1x5W2x4W3x3W4x2W5x1

For
mul
aforwei
ght
edav
erage=∑wy

∑w

=10x5+14x4+37x3+36x2+10x1
5+4+3+2+1

=19.
9(l
i
kewi
seeachr
owhast
obecal
cul
ated)

109
I
nfer
ence:

Fr
om t
hewei
ght
ed av
eraget
abl
eitwasf
ound t
hatt
het
rai
ning mat
eri
ali
s
i
mpor
tantf
act
orf
orempl
oyeesat
isf
act
ion.
3.
3FI
NDI
NGS

 I
tisi
nfer
redt
hat49.
79%oft
her
espondent
sbel
ongt
otheagegr
oupof46y
ear
s
andabov
e,whi
chpr
oposest
heexper
ienceandmat
uri
tyoft
her
espondent
s.

 I
tisi
nfer
redt
hat57.
95% ofr
espondenthav
e11y
rs&abov
eexper
iencewho
cont
ri
but
edt
hei
rval
uabl
einf
ormat
ionwi
thr
egar
dtot
rai
ninganddev
elopment
.
 I
tisi
nfer
redt
hat53.
27%oft
her
espondent
s’mont
hlyi
ncomei
sabov
eRs.20000
whi
ch i
ndi
cat
es t
he st
andar
d oft
he r
espondent
s wi
thr
efer
ence t
o ski
l
l,
exper
ienceandqual
i
ficat
ion.
 I
tisi
nfer
redt
hat49.
53% oft
her
espondent
sagr
eedt
othesuf
fi
ciencyoft
he
t
rai
ningpr
ogr
am dur
ati
onandper
ioduponwhi
chi
tcanbehel
d.
 I
tisi
nfer
redt
hat52.
33% oft
her
espondent
sagr
eet
hatt
rai
ningasapar
tof
or
gani
zat
ionalst
rat
egy
,whi
chwoul
dmeant
heor
gani
zat
ion’
sconv
ict
iont
owar
ds
t
rai
ning and dev
elopment pr
ogr
am as an ef
fi
cient t
oolt
oincr
ease t
he
compet
encyandski
l
ldev
elopmentofi
ndi
vi
dual
andt
heor
gani
zat
ion.
 I
tisi
nfer
redt
hat39.
25%oft
her
espondentf
eel
stohav
etr
aini
ngbasedont
he
r
equi
rement
soft
heor
gani
zat
ionandofempl
oyee.

 I
tisi
nfer
redt
hat59.
81%oft
her
espondent
sconsi
dert
imeasbar
ri
ert
otr
aini
ng&
dev
elopment
.

 I
tisi
nfer
redt
hat63.
55%oft
heempl
oyeespr
oposedt
hatt
rai
ningef
fect
ivenessi
s
j
udgedt
hroughj
obper
for
mance.

 I
tisi
nfer
redt
hat89.
72% oft
her
espondent
shav
eagr
eedt
hatt
rai
nershows
i
nter
esti
nteachi
ng,t
hus he/
she makes adequat
e ef
for
tin addr
essi
ng t
he
r
equi
rement
soft
hei
ndi
vi
dual
sandt
heor
gani
zat
ion.

110
 I
tisi
nfer
redt
hat64.
49%oft
heempl
oyeesagr
eet
hatt
rai
ningsessi
oni
susef
ult
o
t
hem.Thust
hemaj
ori
tyoft
heempl
oyeesagr
eewi
tht
heusef
ulnessoft
rai
ning
sessi
ons.
 I
tisi
nfer
redt
hat48.
59%ofr
espondentf
eelt
hat0-
1mont
hneededt
oimpl
ement
t
het
rai
nedpr
ocess.
 I
tisi
nfer
redt
hat59.
81% ofr
espondent
sar
eachi
evedbenef
it
sofknowl
edge
i
mpr
ovementt
hrough t
rai
ning and dev
elopmentpr
ogr
am.Thust
he maj
ori
ty
benef
itgoest
oknowl
edgei
mpr
ovementt
hansel
fconf
idence,addi
ti
onalski
l
ls,
andqual
i
tyofwor
k.
 I
tisi
nfer
redt
hat60.
75%oft
her
espondent
sagr
eet
hatt
rai
ninganddev
elopment
enabl
esat
ti
tudi
nalchangeandt
hust
hemaj
ori
tyoft
heempl
oyeesagr
eewi
tht
he
usef
ulnessoft
rai
ning&dev
elopmentpr
ogr
am.
 I
tisi
nfer
red t
hat53.
27% oft
he empl
oyees ar
e sat
isf
ied t
hator
gani
zat
ion
pr
ovi
desf
eedbackt
otheempl
oyeeonski
l
limpr
ovement
.Thust
hemaj
ori
tyof
t
heempl
oyeessat
isf
iedwi
tht
heusef
ulnessoft
rai
ning&dev
elopmentpr
ogr
am.
 I
tisi
nfer
redt
hat69.
16%oft
her
espondent
sar
ement
ionedt
hatt
hei
rneedsar
e
achi
evedi
nsi
ngl
etr
aini
ngpr
ogr
am.Thust
hemaj
ori
tyoft
heempl
oyeesar
e
conv
incedaboutt
heef
fect
ivenessoft
rai
ningandpr
ogr
am.
 I
tisi
nfer
redt
hat47.
66% ofempl
oyeesagr
eet
hatempl
oyeesar
emot
ivat
edt
o
at
tendt
rai
ningduet
otheor
gani
zat
ionappr
aisal
.
 I
tisi
nfer
redt
hat44.
86%oft
her
espondent
shav
eopi
niont
hatt
rai
ningpr
ogr
am
canbeconduct
edquar
ter
lyaspert
her
equi
rement
s,t
husev
eryquar
ter
lyi
sthe
adopt
abl
edur
ati
onoft
het
rai
ningpr
ogr
am i
nor
gani
zat
ion.
 I
tisi
nfer
redt
hat49.
53%ofr
espondent
sagr
eet
hatt
rai
ningoppor
tuni
ti
eshel
psi
n
i
mpr
ovi
ngt
hequal
i
tyofwor
k,t
hust
heempl
oyeeper
for
manceandef
fi
ciencyi
n
wor
kenv
ironmentef
fect
ivel
yincr
eases.
 I
tisi
nfer
red t
hat79.
44% ofr
espondentf
eelt
hatt
rai
ning & dev
elopment
pr
ogr
amsar
ehel
pfuli
nper
sonalgr
owt
handt
husi
tincr
easest
hei
ndi
vi
dual
s’
per
sonal
i
tyand pr
ofessi
onalper
for
mancewi
thr
efer
encet
o adopt
abi
l
ityand
or
gani
zat
ional
loy
alt
y.
 I
tisi
nfer
redt
hat57.
01%ofr
espondent
sagr
eet
hatt
rai
ningi
shel
pfuli
nlongr
un,

111
 t
husi
tconsi
stent
lyandconst
ant
lygui
desandenabl
est
othei
mpr
ovementof
per
sonal
ski
l
l,or
gani
zat
ion’
sef
fi
ciencyandpr
ofessi
onal
ski
l
l.
 I
tisi
nfer
redt
hat79.
44% oft
her
espondent
sfeelt
hatt
heyhav
enev
ercome
acr
osspr
obl
em dur
ingt
rai
ningsessi
on.Thust
hemaj
ori
tyoft
her
espondent
s
i
ndi
cat
ethatt
rai
ningpr
ogr
am i
sdoneef
fi
cient
lywi
thoutanyhi
ndr
ancef
aced.
 I
tisi
nfer
redt
hat67.
29%ofr
espondent
shav
eopi
niont
hatt
oomanygapbet
ween
t
rai
ningsessi
onsar
egener
alcompl
aint
s,t
hust
oomanygapsbet
weent
rai
ning
sessi
onsar
efoundt
omaj
orhi
ndr
ancet
hatbar
ri
ert
heempl
oyeei
ntr
aini
ngt
hat
makesi
tinef
fi
ci
ent
.
 I
tisi
nfer
redt
hatmaj
ori
tyoft
her
espondent
sfeelt
hatal
ltheobj
ect
ivesar
emet
dur
ingt
het
rai
ningsessi
onsasf
ort
heneeds.45.
79%oft
her
espondent
sagr
ee
t
hatobj
ect
ivesar
emetaccor
dingt
oneedsoft
heor
gani
zat
ionandempl
oyee
r
equi
rement
s.
 I
tisi
nfer
redt
hatt
hemaj
ori
tyoft
her
espondent
shav
eopi
niont
hatt
het
rai
ning
sessi
on’
swor
kpl
aceandt
hepr
ogr
amsar
egood.64.
49%oft
her
espondent
sfeel
t
hatwor
kpl
aceoft
rai
ningsessi
oni
sgood,t
hust
het
rai
ningenv
ironmenti
s
adopt
abl
eandpr
efer
abl
e.

112
 3.
4SUGGESTI
ONS

Tr
aini
ngi
sav
erypower
fult
oolf
ort
hesmoot
hfunct
ioni
ngoft
heor
gani
zat
ion,buti
t
needst
obeusedwi
thcar
einor
dert
oder
iveal
lbenef
it
s.

 Lear
naboutt
heneedsandpr
ofi
ciencyofeachandev
eryempl
oyeebef
orean
or
gani
zat
ioni
nvest
sit
sef
for
t,t
ime&moneyont
rai
ning.I
tsbet
tert
oident
if
ythe
needs& shor
tcomi
ngsi
n an empl
oyeebef
oreact
ual
l
yimpar
ti
ng t
rai
ning t
o
hi
m/her
.
 Exper
ienced& ski
l
ledt
rai
ner
,who possessesgoodamountofknowl
edge&
under
standi
ng aboutt
he or
gani
zat
ion’
s obj
ect
ives,i
ndi
vi
dualabi
l
iti
es & t
he
pr
esentenv
ironment
,shoul
dgi
vet
rai
ning.
 Feedbackshoul
dbet
akenf
rom t
het
rai
neesaf
tert
het
rai
ningi
sov
er,
sot
hatt
he
or
gani
zat
ioncomest
oknowaboutt
hedef
ici
enci
esi
nthet
rai
ningpr
ogr
am &al
so
suggest
ionst
oimpr
oveupont
hesame.
 Focusoft
rai
ningshoul
dbeonpr
ior
it
ydev
elopmentneedsandt
opr
oducest
rong
mot
ivat
iont
obr
ingchangei
ntheempl
oyee.
 Thecosti
ncur
redont
het
rai
ningpr
ogr
am shoul
dnotexceedi
tsbenef
it
s.
 Thecompanyshoul
dimpr
ovet
hequal
i
tyoft
rai
ningmat
eri
als.
 Thecompanyshoul
dpr
ovi
det
headequat
etr
aini
ngpr
ogr
ammesatasui
tabl
e

113
 per
iodt
otheempl
oyees.
 Compar
e per
for
mance of each depar
tment and each empl
oyee agai
nst
obj
ect
ives,t
arget
sandst
andar
dssetf
ort
hem andkeepi
ngi
nmi
ndf
utur
ewor
k
r
equi
rement
sint
heor
gani
zat
ion.
 Empl
oyeesshoul
dbemot
ivat
edf
rom t
hemanagementi
nor
dert
oat
tendt
he
t
rai
ninganddev
elopmentpr
ogr
am.
 Thet
rai
ninganddev
elopmentpr
ogr
am shoul
dbegi
vent
otheempl
oyeesatal
l
l
evel
s.
Thequal
i
tyofwor
kcanbei
ncr
easedonl
ywhent
heempl
oyeesar
egi
vent
rai
ning
accor
dingt
othei
rneeds.

3.
5CONCLUSI
ON

Tr
aini
nganddev
elopmentpr
ogr
amspl
ayav
italr
olei
nev
eryor
gani
zat
ion.These
pr
ogr
ams i
mpr
ove Empl
oyee Per
for
mance at wor
kpl
ace,i
t updat
es Empl
oyee
Knowl
edgeandenhancest
hei
rper
sonalSki
l
lsandi
thel
psi
nav
oidi
ngManager
ial
Obsol
escence.Wi
tht
heuseoft
hesepr
ogr
ams,i
tiseasi
erf
ort
hemanagementt
o
ev
aluat
ethej
obper
for
manceandaccor
dingl
ytakedeci
sionsl
i
keempl
oyeePr
omot
ion,
r
ewar
ds,compensat
ions,wel
far
efaci
l
iti
es,et
c.Theset
rai
ningpr
ogr
amsal
sohel
pthe
manager
sin successi
on pl
anni
ng,empl
oyee r
etent
ion and mot
ivat
ion.I
tcr
eat
es
Ef
fi
cientand Ef
fect
ive empl
oyees i
nthe Or
gani
zat
ion.The need f
ort
rai
ning &
dev
elopmenti
sdet
ermi
nedbyt
heempl
oyee’
sper
for
mancedef
ici
ency
,comput
edas
f
oll
ows:Tr
aini
ng&Dev
elopmentneed=St
andar
dper
for
mance–Act
ualper
for
mance
Tr
aini
ngenhancest
heov
eral
lper
for
manceofanor
gani
zat
ioni
nvar
iousway
s.

Themaj
orar
easwher
eempl
oyeesar
enor
mal
l
ytr
ainedi
nanor
gani
zat
ionar
e
Sof
t-ski
l
lDev
elopment
,Per
sonal
i
tyDev
elopment
,Int
erper
sonalRel
ati
onshi
p,Pr
obl
em
sol
vi
ngt
echni
ques,Manager
ialandSuper
visor
yTr
aini
ngPr
ogr
am,qual
i
tyi
mpr
ovement

114
pr
ogr
ams,t
echni
calpr
ocesses,qual
i
ty ci
rcl
e pr
ogr
ams,Ti
me managementski
l
ls,
empl
oyeeef
fi
ci
encydev
elopmentpr
ogr
ams,v
iol
encepr
event
ionpr
ogr
ams,r
egul
ator
y
compl
i
ances,goalset
ti
ng and i
mpl
ement
ati
on of pr
ogr
ams,wor
kpl
ace saf
ety
management
,wor
kpl
acecommuni
cat
ion,
andsoon.Tr
aini
ngenabl
est
heempl
oyeest
o
dev
elopt
hei
rski
l
lswi
thi
ntheor
gani
zat
ionandhencenat
ural
l
yhel
pst
oincr
easet
he
or
gani
zat
ion’
smar
ketv
alue,ear
ningpoweroft
heempl
oyeesandj
obsecur
it
yoft
he
empl
oyees.Tr
aini
ngmoul
dst
heempl
oyee’
sat
ti
tudeandhel
pst
hem t
oachi
eveabet
ter
cooper
ati
onwi
thi
ntheor
gani
zat
ion.

Fur
ther
mor
e,t
hisst
udywoul
dspurdebat
eamongmanager
stocomeupwi
th
v
ari
ous st
rat
egi
es t
o ensur
ethatempl
oyees ar
etr
ained and dev
eloped t
o be
st
rat
egi
cal
l
yposi
ti
onedcopewi
thanychangesi
nthebusi
nessenv
ironment
.Fi
nal
l
y,t
he
st
udy wi
l
lpr
ovoke v
ari
ous manager
sto under
stand t
he need f
ort
rai
ning and
dev
elopmentofempl
oyeesi
nthei
ror
gani
zat
ionsandenabl
ethem t
odet
ermi
net
hati
f
t
her
eis a sy
stemat
ict
rai
ning and dev
elopmentpr
ogr
am f
ort
he empl
oyees t
he
compani
eswi
l
lhar
vesti
tspr
ofi
tfr
om t
hemar
ketandr
emai
ncompet
it
ivei
nthej
ob
mar
ket
.Anor
gani
zedandef
fi
cientdev
elopmentpr
ogr
am wi
thsuppor
ti
veappar
atuses
wi
l
lsi
gni
fi
cant
lyassi
stt
heor
gani
zat
ionst
oret
aint
hemostv
aluedhumanr
esour
ce,
especi
all
ythosewhohav
eal
otofexper
iencewi
tht
heor
gani
zat
ion.

Thus,i
for
gani
zat
ionsar
ecapabl
etosuppor
tal
lempl
oyeesi
nmeet
ingt
hei
r
r
equi
rement
sthenbot
h,empl
oyeesandor
gani
zat
ionswi
l
lgett
hel
ongt
erm benef
it
s.I
t
i
sal
sov
eryi
mpor
tantf
ort
heor
gani
zat
ionst
oti
mel
yev
aluat
ethesuccessofempl
oyee
t
rai
ninganddev
elopmentpr
ogr
am wi
tht
hev
igor
ousper
suasi
oni
nsucceedi
ngt
rai
ning
andr
e-t
rai
ningasanobl
i
gat
orypr
ogr
am i
nfor
m ofmundanewor
kshops,conf
erences,
t
echni
cal
progr
amsandsemi
nar
s.

115