Questionmark – Guidance on accessing assessments

V2.0 – July 2020

Questionmark

Guidance on accessing assessments

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 Questionmark – Guidance on accessing assessments

V2.0 – July 2020

1 Technical checks

These examinations will be conducted online via an e-assessment platform called Questionmark. Not
only will examinations be delivered online, they will also be proctored (invigilated) through the use of
the delegate’s webcam and microphone on their computer. When getting ready to sit the assessment,
the system will run through the technical checks, but it is recommended that the delegate check
through the following, even before accessing Questionmark:

 Webcam is working correctly

 Microphone is working correctly
 Keyboard and mouse are working correctly
 The latest version of Google Chrome is installed on the computer to be used to take the
assessment(s)
 The internet connection is stable

2 Accessing Questionmark

https://ondemand.questionmark.eu/home/611962/user

Enter the username and password that has been generated for you. You may be asked to choose a new
password when you log in for the first time. You will be presented with the dashboard, which will
contain any information that BSI wishes to communicate to delegates.

3 Accessing your assessments

 Click on My Assessments in the toolbar.

 You will be presented with all the assessments that you have been registered for.

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 Questionmark – Guidance on accessing assessments

V2.0 – July 2020

 To begin an assessment, click the arrow button in the Actions column that relates to the
assessment that you wish to start.

4 Getting started

4.1 Setting up the proctoring system

 A proctored exam must be taken in Google Chrome as a browser extension to Chrome must be
installed. If you have arrived at this step in another browser, please exit your current browser
and log back in using Google Chrome and repeat the steps above. The system will prompt you to
do this if you are currently using another browser.

 Install the Proctorio Chrome extension by clicking the link.

 You will be directed to the Chrome Web Store. Click on Add to Chrome.

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 Questionmark – Guidance on accessing assessments

V2.0 – July 2020

 Once successfully installed, you can return back to the assessment page. Read the
instructions carefully and close any other open tabs on your browser.
 When you are ready, click Start exam pre-checks.

4.2 System checks

 Proctorio will automatically begin some system diagnostics tests. It will check for the following:
o Your webcam
o Your microphone
o Your internet connection
o Your shared desktop – click on the image of your desktop and click Share to complete
this test.

 You will then be presented with the results of the system diagnostics test and should see your
image in the box.

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 Questionmark – Guidance on accessing assessments

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 When you’re ready, click Next.

 You will be asked to hold up your ID to the camera. Position your ID in the frame on your screen
and Proctorio will take a snapshot of your ID automatically. You can also take a manual photo
and/or retake if there are any problems.

 The system will then run one last webcam check. Follow the instructions on the screen and
position your face in the frame. The system will automatically take a few snapshots.
 You will then be presented with the final screen before the exam begins. Read the instructions
carefully.
 Once you have read and understood the instructions and are ready to begin the exam, click I
accept, begin exam now.
 You will be taken to the examination and will be presented with all of the instructions as to how
to complete the online examination.

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 Questionmark – Guidance on accessing assessments

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5 The assessment/examination

5.1 Exam conditions

Online assessments and examinations must be taken in strict examination conditions, even if they are
being taken remotely. The proctoring system replicates these conditions – the software keeps a log of
the delegate’s activity on their computer and records the delegate (both audio and video) whilst the
examination is underway. Any unusual activity on the computer or changes in the delegate’s
surroundings could suggest a violation of the secure exam conditions and will be flagged by the
proctoring software. Examples of these could include:
System activity
 Clicking outside of the exam window
 Opening extra tabs and/or windows
 Changing display and volume settings
Environmental factors
 The delegate moving away from their computer during the examination
 The delegate looking away from their screen/monitor
 Extraneous noise
 Speech
 Change in lighting

IMPORTANT: It is the delegate’s responsibility to make sure that they find a quiet and comfortable place
to take their assessments where they will not be disturbed for the entire duration of the examination. Any
interferences to the exam conditions will cause a delay in processing and issuing results.

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 Questionmark – Guidance on accessing assessments

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5.2 Navigating through the examination

5.2.1 Exam instructions

Upon starting the examination, the delegate will be presented with the exam instructions.

5.2.2 Navigation buttons

The buttons at the bottom of the screen will help delegates navigate through their examination.
 Next question – this will take delegates to the next screen/question
 Assessment navigator – this shows a grid of all the question pages, allowing the delegate to
jump to specific page without having to scroll forwards and backwards through the examination.

The assessment navigator will also house any resources that delegates will need to access during
the examination. As below, there is a button to access the ISO 45001 standard – clicking this will
open the resource in a separate window. Note that opening this resource is approved within the
exam conditions and the proctoring software will not flag this as unusual activity.

 Submit – this renders the exam complete and all delegate answers will be locked in and sent for
marking.

5.3 Ending the examination

Once you have completed the examination, you can end the session by clicking Submit (as above). You
can then proceed to close the examination window. This marks the end of the examination. The
proctoring will also end automatically.

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