EMILY FALBERG

712 Hambledon Bend, Johns Creek, GA 30022

678.630.5537 | efalberg17@gmail.com

OBJECTIVE
Organize, goal-orientated, team player seeking a position in healthcare to support and facilitate patient care.

SUMMARY OF QUALIFICATIONS
 Proficient in Microsoft Office Suite and social media platforms.
 Highly organized professional with strong work ethic and skills in event planning and coordination.
 Proficient in medical terminology, physiology and anatomy.
 Strong background in research and health promotion methods.

EDUCATION

Bachelor of Science (BS), Public Health Expected: May 2021

Georgia College & State University | Milledgeville, GA
Relevant Coursework: Epidemiology; Research Methods; Health Promotion Methods; Health Promotion Program Planning; Medical
Terminology; Human Sexuality; Substance Use & Abuse; Anatomy; Physiology; Personal Health & Fitness

RELEVANT EXPERIENCE

Emory Johns Creek Hospital | Johns Creek, GA

Internship January 2021 – Present
 Coordinate monthly meetings and routine communications with newly created 12-person Patient Family Advisory Council
(PFAC).
 Prepare monthly presentations on issues of interest to PFAC members, such as analysis of patient satisfaction survey methods
and demographics; workflow observations; monthly assessment of trends in patient survey feedback and monthly complaints
and grievances for areas of opportunity for process improvement. Findings shared with hospital executive leadership.
 Develop standard operating procedure manual for PFAC and evaluation plan to measure impact of program on patient
satisfaction and quality of care provided.
August-November 2020
Community Service
 Analyzed 12-month period of patient satisfaction surveys across race, gender, age and ethnicity to identify 50 candidates to
recruit to form new Patient Family Advisory Council for 115-bed community hospital.
 Researched and presented best practices on patient family advisory councils, interviewing 6 different health systems from
across the country to develop a comparative study of best practices in by-laws, structure and operational oversight.
 Developed and prepared onboarding materials and oversaw recruitment and onboarding process for final 12 candidates.
 Partnered with Patient Experience leader to create virtual orientation program for new PFAC members.
 Documented each process to form basis of first draft of PFAC manual and by-laws.

Peachtree Orthopedics | Alpharetta, GA

Shadow/Intern December 2019
 Completed 20+ hours of observation with a licensed Occupational Therapist focusing primarily on upper extremities.
 Observed therapist in her interactions with 15-20 post-surgical, adult patients per day for a 4-day period.
 Provided verbal assistance with patients as they completed their therapy regimen, including stretching, conditioning, strength
training and massage for injuries and conditions affecting shoulders, hands and wrists.

ADDITIONAL WORK EXPERIENCE

Redlands Grill | Norcross, GA May – December 2020

Host
 Provided front desk responsibilities, including greeting and placing guests, answering the phone and providing an exemplary
service experience while adhering to company standards and policies.

United Pools | Roswell, GA

Lifeguard May 2018 – June 2019
 Enforced safety rules for guests and maintaining pool cleanliness standards.
 EMILY FALBERG 2

LEADERSHIP EXPERIENCE
Alpha Omicron Pi Sorority, Georgia College | Milledgeville, GA November 2018 – November 2019
Vice President of Chapter Development
 Led 15-member committee to plan annual sisterhood retreat for 78 attendees and bi-monthly events for 170-person chapter.
 Managed $10,000 annual event budget and coordinated all logistics and vendor management.

Emerging Leaders August 2017 – May 2018

Georgia College | Milledgeville, GA
 One of 20 participants in a 9-month leadership development certificate program with monthly meetings, lectures and events
to build interpersonal, project management, collaboration and leadership skills.

HONORS & AWARDS

Dean’s List (3.5 GPA for 2 semesters)