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Insurance and Insurance Information Systems

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Insurance and Insurance
Information Systems

Anton Iliev, Olga Rahneva, Nikolay Pavlov

Plovdiv University “Paisii Hilendarski”
Faculty of Mathematics and Informatics

CEUS Center for European University Studies, Wels

WWEDU World Wide Education, Wels

Insurance and Insurance Information

Systems
Anton Iliev, Olga Rahneva, Nikolay Pavlov

Reviewers: Nikolay Kyurkchiev, Anna Malinova

2013
ISBN 978-3-99034-205-3
 Contents
1. Insurance and Risk. Reinsurance. Participants ..................................... 9
1.1. Risk .............................................................................................. 9
1.2. Risk assessment at Information System level .............................. 10
1.3. What is insurance? ....................................................................... 14
1.4. History of Insurance .................................................................... 14
1.5. Insurance pool ............................................................................. 15
1.6. Reinsurance ................................................................................. 15
1.7. Features of reinsurance ................................................................ 16
1.8. Participants .................................................................................. 16
1.9. Additional insurance .................................................................... 17
2. Types of insurance. Phases of the insurance process. Insured Events.
Types of insurance .............................................................................. 19
2.1. Types of insurance ....................................................................... 19
2.2. Phases of the insurance process ................................................... 21
2.3. Property insurance procedure ...................................................... 21
2.4. Payment for property damage ...................................................... 22
2.5. Types of insurance ....................................................................... 23
3. Key Functions of Insurance. Types of insurance–common
classification ....................................................................................... 25
3.1. Risk recovery methods ................................................................ 25
3.2. Types of insurance - common classification ............................... 25
3.3. Types of insurance under the Insurance Code of the
Republic of Bulgaria........................................................................... 26
4. Demands of Insurance Information Systems ...................................... 31
5. Characteristics of Insurance Information Systems ............................. 33
5.1. Standardized information profile for each customer ................... 33

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 5.2. Features of insurance software .................................................... 35
5.3. The Y2K problem ........................................................................ 35
5.4. Retaining existing customers through quality services ............... 35
5.5. Predicting the behaviour of customers ........................................ 36
5.6. Controlling costs .......................................................................... 37
5.7. Status of information systems in insurance companies ............... 38
5.8. Current demands of insurance information systems .................... 39
5.9. Basic functional requirements ..................................................... 40
5.10. Current trends and issues ........................................................... 40
6. Software Framework. Modularity. Reusability. Scalability. Inversion
of Control............................................................................................ 43
7. Current demands of business information systems............................. 49
7.1. Distribution .................................................................................. 49
7.2. Multilingual support .................................................................... 51
7.3. Consistency of work .................................................................... 51
7.4. Security ........................................................................................ 52
8. Approach to coding effective business information systems through
a specialized software framework ...................................................... 53
8.1. Application development without writing executable code ........ 54
8.2. Database Dictionary .................................................................... 54
8.3. The application dictionary ........................................................... 55
8.4. Reusable components .................................................................. 56
9. Other features of a specialized software framework for the
development of business information systems .................................. 63
9.1. Multilingual interface .................................................................. 63
9.2. Protection against unauthorized access and management of the
system users. ....................................................................................... 63
9.3. Document flow ............................................................................ 64
9.4. Integration with Microsoft Office for document creation ........... 65

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 9.5. Integration with Microsoft Outlook for email archiving and
management ........................................................................................ 66
9.6. Protection against errors in integration with third-party
applications through ActiveX ............................................................. 67
9.7. Report generation ........................................................................ 67
9.8. Optimizations .............................................................................. 68
10. Features of Modern Insurance Information Systems ........................ 69
10.1. Login.......................................................................................... 69
10.2. Main Menu ................................................................................ 70
10.3. "Products" menu ........................................................................ 70
10.4. "Requests" menu........................................................................ 70
10.5. "Exit" menu ............................................................................... 70
10.6. Issue a policy ............................................................................. 70
10.7. Issue an MTPL policy................................................................ 71
10.8. "Client" section .......................................................................... 71
10.9. "Vehicle details" section ............................................................ 72
10.10. "Vehicle owner" section .......................................................... 73
10.11. "Policy Details" section ........................................................... 74
10.12. "MTPL object details" section ................................................. 75
10.13. "Usual driver civil liability" section ........................................ 75
10.14. "Stickers" section ..................................................................... 76
10.15. "Certificates" section ............................................................... 76
10.16. "Civil liability insurance amount" section ............................... 77
10.17. "Civil liability policy financial data" section ........................... 77
10.18. "Maturity" section.................................................................... 78
10.19. Passenger accident ................................................................... 79
10.20. "MI policy details" section ...................................................... 79
10.21. "Object details under MI policy" section................................. 79

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 10.22. "Financial details on MI policy" Section ................................. 80
10.23. Group policy ............................................................................ 80
10.24. Reissue of a policy................................................................... 81
10.25. Editing a policy........................................................................ 83
10.26. Annexing a policy.................................................................... 84
10.27. "Annex Details" section........................................................... 84
10.28. Policy Cancellation .................................................................. 85
10.29. Policy termination.................................................................... 86
10.30. "Annex Details" section........................................................... 86
10.31. "Termination" section .............................................................. 86
10.32. Policy stickers .......................................................................... 88
10.33. Certificates on MTPL policies ................................................. 89
10.34. Print a policy............................................................................ 91
10.35. Working with requests ............................................................. 91
10.36. "Proposals" register ................................................................. 91
10.37. "Processed requests" register ................................................... 92
10.38. "Unprocessed requests" register .............................................. 93
10.39. Change profile ......................................................................... 94
10.40. Change intermediary................................................................ 94
References .............................................................................................. 95

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[26] Kissel, R., K. Stine, M. Scholl, H. Rossman, J. Fahlsing, J. Gulick,
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