Professional Documents
Culture Documents
BIBLIOGRAPHY
A. Books
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Cherunilam Francis (2009). Business environment, Tata McGraw Hill, 2"** edition.
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Despande (1975). "Cheap and healthy houses for the middle class in India" United
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Engels Frederic, J 1970). "On the Housing Question" Progress Publishers, Moscow.
Gabbawala, Sunil (2011). Treatise on Service tax. New Delhi: Bharat Law House Pvt.
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Griappa, S. (1998). Housing Finance and Development in India, New Delhi: Mohit
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143
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tomorrow's Slums", p. 345.
Jaishankar, P.K. (2006). Business Strategy, Vol-l, Hyderabad: ICFAI University Press.
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Malpass Peter (1 990). "A new century for social housing." Stuart Lowe and David
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144
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the national period. New York: Oxford University Press.
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Paulose. T.K
Padhiary, B.B. (2004). Rural Housing Finance, New Delhi: Discovery Publishing
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Ramamurthy, T.R. (2006). How to borrow from Banks and Financial Institutions, New
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145
Ravindranath, C.P. (2006). Legal Aspects of Banking Operations, Indian Institute of
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Behaviour", Pearson.
Shekhar, K.C. (2008). Banking Theory and Practice, New Delhi: Vikas Publishing
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Pvt. Ltd.
Sobti, Rena (2003). Banking and Financial Service in India: Marketing Redefining,
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University Press.
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Publishing House Pvt. Ltd.
146
B. Reports
Arupkhan, (1998)"Household Savings and Micro Finance" The task ahead - "shelter"
April pp. 15-20, HUDCOIHSMI Publications, New Delhi.
Batra, Vibha (2010). Housing Finance Companies and the Indian Mortgage Finance
Market, www.icra.in.
Bhalla, R. (1991). "National Housing Bank, Indian Express, Kochi, February 29.
Buckley, R.M. (2005). Housing Policy in Developing Countries: The World Bank
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Chandrasekar, V. (2010). Housing Finance and Housing - A view from India and
Beyond, Indu Centre for Real Estate and Infrastructure.
Government of India (1990, May), ministry of urban development. New Delhi; Draft
housing policy.
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HDFC Annual Report (1989-90). H.T. Parekh. "The art of Housing Finance
147
HDFC- Annual report (2007-08), "Insights" Deepak S Parekh.
Kamad, Renu S. (2004). Housing Finance and the economy: Regional trends South
Asia: Perspectives, Housing Development Finance Limited, India.
Lall, Vinay (1984). Housing Finance in India, Society for Development Studies, New
Delhi.
National Housing Bank (2001 to 2009). Report on Trend and Progress, www.nhb.org.
National Urban Housing and Habitat Policy (2007). Government of India, Ministry of
Housing and Urban Poverty Alleviation, New Delhi.
Preamble, (2007). National Urban Housing and Habitat Policy - 2007, Government of
India, Ministry of Housing and Urban Poverty Alleviation.
Reddy, Y.V. (2004). Credit Policy, Systems and Culture, RBI Bulletin. Reserve Bank of
India, Banking Statistics, Various Issues.
Reserve Bank of India (2002 to 2009). RBI Report on Trend and Progress of Housing
in India, www.rbi.org
U.N. Habitat (2008). Housing Finance Mechanisms in India, U.N. Habitat, Nairobi
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Firm Working Relationships, Journal of Marketing, Vol. 54 (1), 42-58.
148
Ashok Kumar, M. and Rajesh, R. (2009, September). Whether Today's Customers are
Satisfied? - A Study with Banks. Indian Journal of Marketing, Vol. 39 (9).
Bagchi, S.K. (2007, September). Risk Financing - A Protective Device Under Risk
Management in Commercial Banking, Professional Banker, Vol. 7 (9).
Bagchi, S.K. (2008, December). Multiple Home Loans - Systematic Gaps - Suggested
Therapy, Professional Banker, Vol. 8 (12).
Bagchi, S.K. (2008, February). Risk in real Estate Financing, Professional Banker,
Vol. 8 (2).
Basha, J.V. (2007, October). Paradigm Shift in Banking Sector, Southern Economist,
Vol. 46(11).
Dinesha, P. (2008). Rural Housing in India - Problems and Prospects, Vishleshan, Vol.
33 (4).
149
Fomell, C. (1992). "A national customer satisfaction barometer: the Swedish
experience", Journal of Marketing, Vol. 56 No. 1, pp. 6-21.
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recovery", Harvard Business Review, August, pp. 148-56.
Heskett,J.L., Sasser, W.E., Hart, C.W.L., (1990). "Service Breakthroughs", Free Press,
New York, p 135.
Jaco Melissa B. (2002). Home Ownership Risk Beyond a Subprime Crisis : The Role of
Delinquency management, http://ssrn. com
Jagannath, Rekha (2006, November). Basel-Il and Indian Monetary System: A View,
Southern Economist, Vol. 45 (13).
Joshnu, Rosner (2001). Housing in the New Millennium: A Home Without Equity is
Just a Rental with Debt, http://ssrn.com
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Bulletin Vol.6. No. II.
Lakshmi Abha Singh and Rahman Atiquir, (1998/ "Housing and health in lower
Income households. " Indian journal of regional science Vol. XXXNo.2.
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Vol. 22, No. 15, April. 11.
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in Retail Banking. International Journal of Bank Marketing, 6(1), pp. 31-48.
150
Levesque, T. and McDougall, G.H.C. (1996). "Determinants of customer satisfaction
in retail banking". International Journal of Bank Marketing, Vol. 14 No. 7,
pp. 12-20.
Manoj, P.K. (2004, March). Dynamics of Housing Finance in India, Bank Quest, Vol.
75 (3).
Manoj, P.K. (2010). Financial Soundness Housing Finance Companies in India and
Determinants of Profitability, International Journal of Business Policy and
Economics, Vol. 3 (2).
Manoj, P.K. (2010). Prospects and Problems if Housing microfinance in India Evidence
from "Bhavanshree" Project in Kerala State, European Journal of Economic,
Finance and Administrative Sciences, Issue 19.
Medhe, Dilip D. (2007, January). Profitability Trends in Public Sector Banks in India
During Post-Reform Period, Southern Economist, Vol. 45 (18).
Mehla, Sunita (2008, February). Banking Reforms: Progress and Emerging Issues,
Southern Economist, Vol. 46 (20).
Mehta and Dlnesh Mehta (1991). ''Housing Finance System and Urban
poor. "Economic and political weekly, April. 27, pp. 1107-1113
Mohan Rakesh, (1 992) "Housing and urban development policy issues for 1990s."
Economic and Political weekly, Vol.27, No. 36, Sept. 5.
151
Muthuram, P. (1999). "Housing Finance in India" IBA Bulletin, September, p.26.
Nitsure, R.R. (2007). Corrective Steps Towards Sound Banking, Economic and
Political Weekly. Vol. XLII (13).
Padhi, Manohar (2007, April). Housing Loan frauds: Are they Avoidable? Indian
Banker.
Parasuraman, A., Zeithaml V. A., Berry L.L., (1985). A conceptual model of services
quality and its implication for future research. Journal of Marketing, Vol. 49,
No. 4, pp. 41-50.
Parekh S. Deepak (1988). "Housing problem in India today and2000 A.D." Forum of
free enterprise primal mansion, Bombayp. p. 1-16.
Patel Usha (1996). "Housing finance help or hurdle." Kurkshetra special issue May-
June, India's Journal for rural development, pp. 94-98.
Press, I., Ganey, R.F., Hall, M.F. (1997). "What's most important to customer
satisfaction?", ABA Banking Journal, Vol. 89 No.9, pp.73-4.
Rao, Katuri N. (2005, June). Retail Banking - Emerging Issues in Home Loans,
Professional Banker, Vol. 5 (5).
Ravichandran, K. (2010). Shift from Urban to Rural- Pros and Cons, www.iba.org.
152
Reichheld, F.F., D. Kenny. (1990). The Hidden Advantages of Customer Retention //
Journal of Retail Banking, Vol. 7, No. 4, pp. 19-23.
Reichheld, F.F., W.E. Sasser. Zero Defections: Quality comes to Services // Harvard
Business Review, 1990, September-October, pp. 105-111.
Sharma, Vinod (2005, January). Retail Loans: Is a Bubble in the Making?, Professional
Banker, Vol. 5(1).
Singh, Fulbag (2006, December). Housing Finance in India: A Case Study of LIC
Housing Finance Ltd., ICFAIJournal of Financial Economics, Vol. 4 (4).
Srinivas, S.P. (2006, June) Is Housing Finance safe as house or delinquency in Housing
Finance, The Management Account, Vo\A\ (6).
Thingalaya, N.K. (2007, June-July). Credit Market Growing Fast, Industrial Economist.
Zeithaml, V.A., Parasuraman, A., and Berry, L.L. (1990). Delivering quality service -
balancing customer perceptions and expectations. New York: The Free Press.
153