Raynathan Prajnadi

02411940000096
Manufacturing System A

3
PRODUCT DESIGN & ASSEMBLY DISASSEMBLY

Please answer the following questions and include the references.

1. Please answer the following question about product design!
(a) What is Quality Function Deployment (QFD)? Please don’t copy paste the definition
from internet but explain itu with your own word!
(b) Please describe the four phase of QFD!
(c) Search the diagram of QFD and explain it!

2. Find the journal or relevant source about the implementation of QFD! Don't forget to write
down your sources (such as journal, books, etc) using the Harvard Referencing Systems at
the last page of the report.
(a) Explain the problem background!
(b) Explain how they implement the QFD method!
(c) Analyse the case using 5W+1H!

3. Please answer the following question about assembly and disassembly concepts!
(a) What do you know about assembly and disassembly? Give the examples and
explain them!
(b) Assembly operations can be classified as permanent joining methods and
mechanical assembly. Please mention and explain the types of permanent joining
methods! (min.3)
(c) In economic and environmentally factors perspective, please explain the reasons why
the products must be able to disassembly?

4. Give your brief opinion about the case below!

When you bought an electronic item such as a fan, why will we always be given an
unassembled form? Even though it is better if the customer doesn't need to assemble it
anymore.

Contact Person: #188 #191

Raynathan Prajnadi
02411940000096
Manufacturing System A

1. A) Quality Function Deployment (QFD) is a method for transforming user requests into design quality for
deploying function forming quality. QFD helps planner to focusing on product characteristic from market point
of view.

B) 1. Product planning = input from customer

2. Product designing = product design and plan
3. Process planning = determine process for product
4. Process control = controlling the production performance

C)

In QFD, the matrix has a similar format and is divided into six parts. The input criteria that are the driving
factors for the QFD analysis of the current matrix are listed in section 1. Customer needs and desires are the
inputs in this matrix. In section 2 of the matrix, the input technical requirements are converted into output
technical requirements. These technical specifications describe how new products or services can meet the
input requirements. The technical linkages between the output technical specifications are described at the
top of Section 3 of the matrix. This section of the matrix compares each output requirement to all other output
requirements using a diagonal grid. Because the grid's shape resembles that of a house's roof, the overall
matrix is frequently referred to as "house quality." The relationship matrix (section 4) depicts the relationship
between input and output. Various symbols have been used to characterize the relationship between pairs of
factors in Sections 3 and 4. After that, the symbols were reduced to numerical values. Part 5 is located on the
right side of the matrix and is used to compare and evaluate the input. It can be used, for example, in the
starting matrix to compare proposed new products to existing market competitors. Section 6 is located at the
bottom of the matrix and is used to compare output specifications.

2. A) As one of the health organizations that provides health services to the community, the hospital plays a
critical role in accelerating public health improvement. As a result, hospitals must deliver high-quality services
that meet established standards and are accessible to people from all walks of life. Patient satisfaction has
become a proxy for health-care quality. Furthermore, patient satisfaction is an important factor in determining
service quality since it measures the extent to which patients respond after receiving services. To ascertain the
qualities desired patient satisfaction, level of interest, technical parameters, and the need for quality processes
and procedures, this research employs the analysis of Quality Function Deployment approach. The results of a
study conducted at RSUD Buleleng using QFD yielded patient satisfaction traits that were translated into
technical parameters in the House of Quality (HOQ).

B) 1. Identify what costumer needs

2. Planning matrix = a. The level of interest of consumers. Determination of the level of importance
consumers are used to know to what extent consumers provide an assessment or
expectation of need existing consumers.
b. Satisfaction measurement consumers towards the product (Current Satisfaction
Performance). Satisfaction measurement consumers towards the product meant to
measure what is the level of satisfaction consumers after usage the product to be
Raynathan Prajnadi
02411940000096
Manufacturing System A
analyzed.
c. Target (Goal). This target value is determined by company party for realizing the
level of satisfaction desired by consumers.
d. Improvement ratio (Improvement Ratio). The ratio of improvement is comparison
between the values that are expected by the company with the level of satisfaction
consumers of a product.
e. Selling point (Sales Point). The selling point is a contribution consumer needs
towards product selling power. f. Raw weight Raw Weight is a value the whole of
the data set entered in Planning matrix of each consumer's need for the repair
process next in effort product development. g. Normalized raw weight Normalized
Raw Weight is the value of the Raw Weight created on a scale between 0 ± 1 or
made in shape percentage.
3. Arrangement of technical interests. At this stage the company identify engineering requirements
according to your wishes and consumer needs. This matter provide engineering response for every wish
and need consumers needed consumer. This situation show you how the company will deliver response
to what is consumers want.
4. The determination of the relationship between consumer needs with engineering interests. This
determination shows the relationship between every need consumer and engineering interests.
5. Prioritization. This determination shows priorities to be developed first based on importance technique.

C) – What : RSUD Buleleng research about patient satisfaction translated into technical parameters in HQQ.
RSUD Buleleng trying to what needed by customers can well catered for and understanding what the
patient wants as a customer, as well as seeing abilities that are possessed in the process fulfillment of
these needs.
- Why : QFD is one of the method to convert consumer expectations into appropriate service requirements.
- Where : This case was happen in RSUD Buleleng
- Who : Management of RSUD Buleleng
- How : involve the customer in the product development process as early as possible. QFD makes it
possible to prioritize customer needs, find innovative responses to those needs, and refine processes to
maximum effectiveness. Some methods that used here : interview, observation, literature review,
questionnaire.

3. A) The process of systematically organizing many component components into a tool with a particular function
is known as assembly. Fan assembly, car production, shoe rack, and so on are some examples. Disassembly, on
the other hand, is the polar opposite of assembly, which is the process of properly removing the components
of a tool. Dismantling a residence or building for a particular purpose, unloading a ship from a ship, and so on
are examples of disassembly.

B) The method of blending materials and products into a product that is not easily break/ separated is known
as the Permanent Joining Method. Welding, brazing, soldering, and adhesive bonding are some examples.

C) A product must be assembled from an economic and environmental standpoint so the constituent parts of
these goods can be recycled or reused. Because producer do not have to make ingredients, reusing materials
will help keep the environment clean and minimize production fumes. In addition, to make other products or
want to increase capabilities. These goods have components that are as easy to replace as they are to detach.
As a result, instead of purchasing a new product, people only need an ingredient to improve their
performance. As a result, in terms of both economic and environmental considerations, the product that can
be assembled and assembled has a greater productivity.

4. Because it is made up of many parts, the fan is an example of an item that can be put together. Of course, if
we buy a fan in an assembled form, the level of damage to the fan would be even higher because it is made up
of many components that are impossible for humans to carry in their assembled form. In addition, if the fan is
damaged at some point, shoppers should identify and purchase only the damaged components that need to
be replaced rather than purchasing a new fan. But sometimes, many fan products that has to be assembled is
just doesn’t working because of the error in the assembly process.
Raynathan Prajnadi
02411940000096
Manufacturing System A

References

Denton, J. W., Kleist, V. F., & Surendra, N. (2005). “Curriculum and course design: A new approach using quality function
deployment” [online]. Journal of Education for Business, 81 (2), 111-117

Groover, M. P., 2015. Automation, Production Systems, and Computer Integrated Manufacturing. 4th ed. USA: Pearson.

Nyoman, N.Y., Putu, G. A. J., 2014. IMPLEMENTASI QUALITY FUNCTION DEPLOYMENT (QFD) UNTUK MENINGKATKAN
LAYANAN PUBLIK DI RSUD KABUPATEN BULELENG BALI. Fakultas Ekonomi dan Bisnis Universitas Pendidikan
Ganesha Singaraja-Bali.