Professional Documents
Culture Documents
Natalie Babin
KINS 4306
Journal #1
Tuesday the 19th due to MLK Day landing on Monday. My supervisor, Allison Hawk, emailed
me days prior to prepare me for my first day. Allison is the Marketing and Outreach Coordinator
at Oconee Valley Healthcare and she started working there in July of 2020. I took this internship
to force me out of comfort zone and to expand my knowledge of different public health careers. I
still was a little hesitant on what my intern responsibilities would be throughout the semester.
I woke up Tuesday morning at 5:50am to then get ready and complete the 50-minute
drive to the clinic. The day started with me meeting Allison and her giving me a quite tour before
I met with Human Resources to sign a confidentiality agreement and to get my intern logins and
computer. Tuesday was a packed day, as we have three meetings almost back to back. In the
beginning I was nervous that I would not understand what was happening in the meetings, but
within minutes I realized just how much my Georgia College classes prepared for this. This
made me excited and the day flew by and before I knew it, it was time for me to head home.
Wednesday was a little slower, we had no meetings scheduled. Allison filled me in on what she
had been working on and we started to look over the clinic’s Community Health Needs
Assessment in order to update for the new year. We also were put in charge of coming up with
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the five- and ten-year service anniversary gifts for several employees. Thursday was my favorite
day of the week. At 9:30am we met with Allison’s supervisor, the chief clinical officer, for her to
update us on the uds report. I was able to ask Carri some questions about her job and she was
very helpful in leading me in a direction of what I might want to do after I graduate. Allison and
I after lunch took a trip to publix to refill the Little Free Pantry located outside the clinic. I
thought this was amazing that Allison has the authority to leave work to complete this job task.
Friday was very similar to Thursday, as we continued to work on the needs assessment and then
Overall, I loved my first week at Oconee Valley Healthcare and cannot wait to grow my
intern experience and connect with the staff over the next several months.
Journal #2
My second week at Oconee Valley Healthcare was everything I hoped for. This week I
was able to work Monday through Thursday. Allison, my supervisor, and I emailed back and
forth over the break to determine what work schedule worked best for both of us. We finalized
Monday morning involved a meeting with the poverty strategy team that Oconee Valley
Healthcare is involved in. This is a branch from the Georgia Family Connection Partnership that
focuses on promoting the awareness of poverty within the specific counties and what the team
can do to better the issue of poverty. Carri, the Chief Clinical Coordinator, gave me and Allison
the task of updating the clinic’s needs assessment. Allison and I decided to work on this daily a
little at a time. Tuesday dealt with lots of planning for the upcoming month. This year is the
clinic’s 20th anniversary, so Allison was put in charge of making the anniversary video. The
video is going to promote the clinic by providing testimonies of the staff and patients. Allison is
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taking the leeway on this project, although I am going to be helping her video and edit.
Wednesday, we had another meeting. This meeting included me, Allison, the Marketing and
Outreach Coordinator, Julia, the Administrative Assistant, and then Shelly, the Quality
Improvement Coordinator. Shelly wanted us to be a part of a focus group for the community. She
told us she would send out our instructed tasks Monday morning. We decided to meet weekly,
every Wednesday at 11am. The rest of Wednesday and Thursday I worked on the OVHC weekly
newsletter. This was something that I was hesitate about because I have no background in
marketing and social media. Although, I enjoyed working on the newsletter and decided this
would become one of my weekly tasks as an intern. February is American Heart Month, so
Allison and I started coming up with ideas to promote that each week.
working with Allison, she and I have so many things in common. I can’t wait to see what next
week holds!
Journal #3
This week was full of little tasks. Oconee Valley Healthcare had three new employees
start this week. My supervisor oversees some of the new employee tasks such as, taking their
name badge picture, providing them two OCVH t-shirts, cropping and inserting the pictures to
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the name badge website, and lastly ordering the name badges. Oconee Valley Healthcare is
currently in the position of hiring more staff members, so these tasks will become more common.
My week also centered around finalizing my internship project. In order to stay ahead,
Allison and I had been talking about my project since day one. We originally focused on the
annual Walk to Wellness program that Oconee Valley Healthcare and their partner Good
Samaritan Hospital organize every year. Although, the ongoing COVID pandemic put a wrench
in that plan, as the six-week program would have to of been performed virtually. The target
population most likely would have not had the accessibility to Wi-Fi nor computers to complete
the program properly. We then switched our focus to the Oconee Valley Healthcare employees
and their yearly March Madness challenge. Obviously, we are still working out the kinks, but I
Other tasks included me organizing the MA, LPN, and PAR notebooks for new hires.
This was a simple, yet tedious chore. Wednesday is our day for our weekly focus group
meetings. Shelly gave us the assignment of creating a flyer to advertise the focus group for
patients to see in the clinic rooms and check-in area. We decided on two focus groups per each
researching Employee of the Quarter prizes, and updating the Advocacy Center of Excellence
elected officials list. Allison showed me how to update the advocacy binder and to create a
timeline in order to become gold status for the Advocacy Center of Excellence by 2022. This
would be a huge accomplishment for the clinic. Thursday was a more simple and relaxed day as
my only obligations were working on the newsletter and cleaning out the preschool to prepare
Overall, another great week at Oconee Valley Healthcare, I can’t complain here!
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Monday 2/1/2021 8am-12pm, 1-5pm; 8 hours
Journal #4
My fourth week at my internship site centered around my project, along with other
simple tasks. Allison and I are both detail-orientated and wanted to get ahead of the project
planning. After reading the other intern’s feedback, I specifically narrowed down my project
plan.
Monday entailed restocking the Little Free Pantry, new employee tasks, and taping new
signs on the windows for the relocation of the sick clinic. The Greensboro location, which is my
internship site, started construction this week in the administrative building. They are turning the
old daycare facility to the new pharmacy and sick clinic. The sick clinic came about in the
beginning of the Coronavirus. This was put into place to keep the office operating smoothly and
safety amid the pandemic. Due to the positive inflow of responses from the community, the
clinic received a grant to expand the pharmacy and to permanently hold the sick clinic. The sick
clinic will now be a permanent office for seasonal sicknesses and the on-going coronavirus.
Concerning my project, I typed out the project plan Tuesday morning. The March
Madness Healthy Living Competition has been done in the past, which allowed me to have some
leeway to plan. I am certain on having the first three weeks include: Exercise, Nutrition, and
Positivity, although I am still on the fence about the final round being walking (tracking steps).
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Unfortunately, this week is an easy week for employees to cheat by faking their steps to get
Allison and I sent out a mass email Tuesday with an attached interest survey for March
Madness. The survey included questions like if the employee would be interested in
participating, if they had participated previously, and feedback on previous years. This gave us
an idea of numbers and ways to improve the competition. We also met with Carri Wednesday to
go over the plan and her thoughts on everything. She seemed to really like my ideas and changes
I want to make to better the competition. Wednesday I also started the newsletter and then
worked on it more Thursday. Thursday, I wrote out a to-do list for my project, so I can stay
I thoroughly enjoyed spending this week planning out my project. This project is a way to
raise the morale of the clinic and to increase health and fitness overall. I can’t wait to see how it
Journal #5
This week was a short week due to the Oconee Valley Healthcare Clinic being closed
Monday for President’s Day. Allison and I decided I would come in next Friday to make up for
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my hours lost this Monday. Allison’s schedule was light this week, which also meant my
Oconee Valley Healthcare is a partner with Georgia Family Connections, and they have
monthly zoom meetings. This month’s meeting fell on Tuesday, as we had the Morgan County
meeting at 9am and then the Greene County meeting at 1 pm. We decided to take an early lunch
since the meeting started at 1pm. Allison had to give a short presentation during the Greene
County meeting about OVHC and what each clinic does. Allison and I also refilled the Little
Food Pantry as a patient advised one of the Medial Assistants that it was running a little low.
There are sometimes during the day where Allison and I are working on separate tasks. For
example, I spent some time writing up my project plan in order to send out my email, while
Allison was writing up questions for the OVHC 20th anniversary video she is making.
My last two days of the week were fairly slow. Wednesday we only had one short
meeting and it was with Shelly about our focus groups. We are not getting the patient response
rate we were hoping for. Not many people have called to be a part of the focus group, so we are
now having to find ways to reach out to them. We are also going to ask the PAR’s to advertise
the focus groups a little better in order to get a better flow of responses. Thursday I only really
worked on the newsletter, as there was not much to be done. I learned quickly that my days are
not always going to be jammed packed with tasks. I still had a great week and ready for the next!
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Total Hours of Work: 152 Hours
Journal #6
This week was another slow week. Although, a slow week gave me the opportunity to
prepare for my project, which starts next Monday, March 1st. I spent the week working out the
final kinks with my project, along with some other simple tasks.
I had already written up the project plan, but the ideas that were not a 100%, I highlighted
to go back to. So, Monday morning I spent some time on the project plan, talking with Allison to
narrow everything down. This included either doing teams or pairings, the final week category,
whether to include pedometers, and the prize to win. We finalized pairings to make it feel more
like March Madness, as well as keeping the final week walking (tracking steps). The only thing
we struggled on was finding the pedometers in the storage unit. We have looked twice for them
and cannot seem to locate them. We decided to see if anyone who signs up needs them, and then
go from there. We also sent out the sign-up sheet attached to a detailed email explaining the 2021
Later, in the week I was assigned to update the operations manual. This is a huge binder
that the Chief Clinical Coordinator uses when there is a new hirer. The binder is separated into
different chapters to keep it organized. Allison retyped the pages that needed to change and then
I took the old pages out and replaced them with the new pages. Most people would see this as a
boring, tedious job, but I enjoy the organization. I also worked on my weekly assignment of the
Oconee Valley Healthcare newsletter, I did this Wednesday, Thursday, and Friday. People
usually send updates for the letter on different days, so therefore I can’t complete the newsletter
in just one day. Lastly, Allison and I composed a reminder email to the staff to sign up for the
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Next week is going to be a busy week due to my project starting and the filming for the
20th anniversary video. Having things to keep me busy is exciting, as I get to further my
Journal #7
This week turned out to be a really productive week. I was able to start my project and
Allison and I started working on the 20th anniversary video. I appreciated a busy week because it
Monday morning consisted of Allison and I randomly selecting the teams for my March
Madness Healthy Living Competition. This week is focused on physical exercise. I sent out a
mass email to the participants recapping the first week and announcing the teams. I have enjoyed
receiving pictures and videos of the employees performing their physical activities. Monday and
Tuesday, we worked on preparing for the video interviews. Wednesday we were originally
supposed to have three interviews, but one person had to change their time slot. So, on
Wednesday we interviewed Dr. Ringer, the CEO, and Nathan, the Medical Director. I was the
one who asked them the questions while Allison did the filming. I was impressed with both of
their answers. Dr. Ringer has been with Oconee Valley since it opened and has truly built this
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company from the ground up. As well as Nathan has accomplished a lot for how young he is. It
was truly inspiring to hear how much they love their jobs and how much hard work they have put
in.
The rest of the week involved of more interviews, the weekly newsletter, and job hunting.
I also sent out a mid-week email to the participants to compliment them on their participation
and to motivate them to keep going. I am grateful that they are doing such an excellent job
participating because it makes my project a lot more enjoyable. I spent my spare time at work on
Indeed.com searching for jobs and working on my resume. I decided to completely scratch my
resume and make a new one of Canva. I am going to complete this and then send it to the career
center to see what they think. Seeing my fellow classmates and friends getting their dream jobs,
makes me excited and stressed at the same time. I still do not know exactly what job I want, but I
am willing to apply to multiple jobs to find the best fit for me. I am hoping soon I will start the
Friday off
Journal #8
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This week was very similar to last week, as my main tasks were the anniversary video
and my project. This week also is the midpoint of the semester. I decided to have Monday off
Although I was not in the office Monday morning, I typed up the week 2 email for my
project to send to Allison. This email just explained what week 2 entailed and a reminder of the
bonus point opportunities. We also included the rankings from the last week, so the participants
were able to see who was in first and last place. Week 2 focuses on nutrition. The participants
were asked to send in one healthy meal per day. As the bonus opportunities included; meal
prepping, tracking water intake, and bringing in healthy snack options for the break room. I have
really enjoyed seeing the homecooked meals every participant has sent in. I am happy with the
Throughout the week Allison and I went to every other location to film for the video.
Allison wanted to recruit multiple volunteers to be in a short clip saying “Happy 20th anniversary
Oconee Valley” or something along those lines, for the end of the video. Tuesday, we went to the
Lake Oconee office to see if anyone would volunteer to be in the video. Two Medical Assistants
happily offered to be in it. Thursday, Allison and I rode with the Administrative Assistant to the
Milledgeville office. Julia, the admin assistant, had to collect some things from the office while
Allison and I took some videos. Thursday, I also worked on the newsletter and sent out a mid-
week encouragement email to my project participants. Friday morning, we rode to the Lake
Oconee office and the Wellness Center to film more people. This time we got more Medical
Assistants, a front desk worker, and a provider. Some of the employees would perfect the clip in
one take, while others took several times to say it without laughing. This made me realize how
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friendly and close the employees are here at Oconee Valley. I ended my Friday with a sit-down
interview with one of the founding board members for the video.
My next couple weeks will all look very similar, as the project and video will take some
time. This makes me excited that I get to make a difference at Oconee Valley and be a part of
Journal #9
My days at Oconee Valley this week were busy. Allison and I had a lot of things on our
schedule. We wrapped up the video interviews, had week 3 of March Madness, and joined the
This conference was originally supposed to be in Washington, D.C., but the safest bet
was to arrange the conference virtually. The conference had multiple sessions each day. Allison
had gone through the sessions to see which ones would benefit us the most. Monday morning,
we were in sessions basically from 10-5pm, with little breaks in between. We joined the
“PMA1”, “general sessions”, the “Head to Virtual Hill”, and the “PMB2” sessions. All the
meetings were very informative, although it was a little hard to follow due to it being on zoom
and not in person. Tuesday, we started the morning with the “NACHA Federal Affairs Hill”
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session from 10am-11am. We had to skip the next session because we had rescheduled our last
video interview for 12 this day. The next session was “A movement not a moment: strengthening
the capacity of Grassroots Advocates”. The last closing session presented a video from the Vice
President, Kamala Harris. She spoke briefly on the importance of community health centers and
took the time to thank everyone at the conference from community health centers. All these
The rest of the week pertained to March Madness. I sent out my mid-week
encouragement email to urge the participants to continue sending in their Random Acts of
Kindness and bonus opportunities for week 3. This week I let the participants have freer will on
what they classified as random acts of kindness. Allison and I also took a trip to Milledgeville to
go to Five Below to purchase prizes for our winner gift baskets. We picked out several items that
were related to fitness and wellness. We had to get everything approved by Allison’s supervisor
I really enjoyed this week at Oconee Valley. It felt productive. I am always excited to
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Journal #10
Unfortunately, my schedule this week was fairly light. Allison only had a couple things
on her schedule, which meant I could only do so much. Allison had planned to start editing the
Oconee Valley Healthcare 20th anniversary video this week, but the wifi went out so we had to
Monday morning, we got a new employee. Allison and I walked in to introduce ourselves
and to get her picture for the nametag. We also give every new employee a short sleeve shirt and
long sleeve shirt to wear on Fridays. The new employee process is simple, but also very
important to keep everything up to date. There was also a provider meeting Monday night that
we helped the Chief Clinical Officer get ready for. She had a lot on her plate, so Allison and I
helped prep the provider folders for the meeting. Carri, the Chief Clinical Officer, printed off
hundreds of papers that consisted of Athena reports, companywide UDS reports, provider based
UDS reports, quality measures, and peer reviews. All these reports are helpful to measure the
clinic and providers’ quality of care and how to better the company.
This week was also the week 4 and the last week of my project. Week 4 of March
Madness consisted of tracking steps. The bonus opportunity was to reach 10,000 steps each day.
Instead of eliminating a team each day, we decided to wait until Friday to calculate the total
points of the week to determine the winning team. Monday morning is when we are going to
announce the winner and give them their gift baskets. I had fun running this project and am
happy that I was able to promote health and fitness in a fun and competitive way for the clinic.
In other exciting news, I was offered the Population Health Coordinator position here at
Oconee Valley Healthcare this week. They want me to start as soon as possible but are willing to
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internship duties with Allison and my new position. This position involves population data
reports and working with several different insurance companies that the patients here use. I feel
as if a huge weight has been lifted off my shoulders and I am so excited to start the position.
Journal #11
This week was mostly like the other weeks I have had at Oconee Valley Healthcare. The
schedule was light this week, with only a few tasks to complete.
Monday, I was able to wrap up my project. I sent out an email Monday morning
reminding the participants to send in any remaining photos of their steps so I could tally up the
winning team. I gave the teams until 12pm to send in any last photos. Once it hit 12pm I typed
up an email thanking all the participants on their hard work and announced the winning team.
One of the team members works down the hall, so I was easily able to give her the gift basket.
The other member of the team works at the Wellness Center location, so Allison and I hopped in
her car to go give her the basket. Once we got there, we quickly realized she was not in the office
that day, so we gave her the basket on Tuesday morning. Both the women were extremely
thankful for the gift basket and thanked me for having the March Madness competition this year.
Patricia, one of the winners, laughed saying its only taken her three years to finally win. Tuesday
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was National Doctor’s Day, so Allison and I walked around to each provider to hand them an
“Oconee Valley Healthcare” cup and a card signed by all the executive board. These little gifts
were given to them to show the providers how appreciated they are and all their hard work.
Wednesday consisted of me restocking the Little Free Pantry outside the clinic and stocking the
storage unit inside that contains all the food. Thursday, I did my usual weekly assignment of
The rest of the week I had some free time, so I started to write my reflection paper.
Writing my paper made me realize how lucky I am to have been able to intern here and to be
able to continue working here after graduation. Next week I start the Population Health
Journal #12
This week was comparable to last week. Allison is continuing to edit the anniversary
video so there haven’t been many tasks for me to complete on my own. I was supposed to start
my new position this week, but Oconee Valley had several new employees start this week, so the
Director of Human Resources pushed my start date back a little. I told him I was flexible with a
start date because I knew how busy the office was during this week.
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Allison wanted to take a break from the editing process, so we decided to pick back up
working on the Community Health Needs Assessment. This was a task Carri gave us a while
back, but there is not a specific time she needs the assessment done by. This assignment is a
tedious one, so we wanted to break it up and do some occasionally. Tuesday was originally
supposed to be my start date. Although, I did not officially start, I was able to get my physical
completed on Wednesday at 3pm. I also started working on the quarterly community newsletter.
This newsletter is for any big updates that happened over the quarter such as, renovation updates,
employee of the quarter, 20th anniversary updates, and information about the policy and issues
forum Allison and I virtually attended. This newsletter will be sent out to pre-selected email list
and posted on social media. Allison and I also visited the new pharmacist while she was working
on her onboarding. The new employee tasks are simple, all we do is take her badge picture and
give her Oconee Valley Healthcare t-shirts to wear on Fridays. I then worked on the weekly
I wish I could have started the Population Health Coordinator position this week. I was
really looking forward to starting the job and being able to start gaining a paycheck. Although, I
know I will start soon and once I start, I will stay busy all the time! Carri told me she was trying
to schedule my first insurance company meeting sometime later in April, which is terrifying yet
exciting.
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Weekly Hours: 32 Hours
Journal #13
This week I started my new position as the Population Health Coordinator at Oconee
Valley Healthcare. Prior to starting, the Director of Human Resources gave me a huge packet of
papers I needed to read over and fill out to prepare for my start date. Some of these papers and
packets included new employee orientation and clinical orientation PowerPoint slides, OVH
employee handbook, W-4 forms, 2021 Benefits Enrollment Guide, summary of benefits and
coverage of two different insurance plans, 401-k forms and plans, etc. This typically takes a long
time to go through, so he wanted to give it to me in advance since I was already in the office due
to my internship.
The beginning of the week was filled with online trainings and onboarding. New
employees are required to do several trainings through Relias Learning. The trainings vary in
length but go over situations such as HIPAA, cultural competence, substance use in the
workplace, fire safety, etc. I had to complete some of these when I came in as an intern, but I had
a lot more to complete as a new employee. These trainings can be boring but are also very
important to fully understand the concepts when working in the workplace. I also completed the
AthenaNet courses that were required of me. Athena is the platform healthcare employees use.
The courses are pre-selected according to the position. I took breaks in between completing
Relias and Athena to do several other little tasks that came along with starting the new position.
For example, I set up my direct deposit and tax information, did a PPD screening, filled out a
new employee spotlight, and reviewed the rest of the forms the Director of HR emailed me. I
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spoke on the phone with one of the VALIC Financial Advisors to talk about my retirement plan
Later in the week I spoke with Shannon, the other Population Health Coordinator, to get
my bearings of the job and to see what I could do the rest of the week. On Thursday, I joined a
Provider Integration Summit and then I had a conference call with Shannon and a provider on
Journal #14
This week I was really able to dive into my position as the Population Health
Coordinator. Even though I have this position now, I am continuing to work with my site
supervisor. I had to finish a couple lose ends in the beginning of the week, but then after I started
Towards the beginning of the week I did not have much to do, so I went ahead and
emailed the March Madness participants from my project to ask permission to use their pictures
for my PowerPoint presentation. I had three people respond so I was able to use their pictures
from each week. I also talked to Shannon, the other Population Health Coordinator, a lot this
week. As of right now, I am still in Allison’s office and Shannon is remote which makes
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communicating kind of hard. We often message through AthenaNet or talk on the phone.
AthenaNet can be confusing, so luckily the office manager took the time out of her day to show
me how to schedule appointments and find hospital/ER discharge notes. Shannon gave me the
task of calling patients to schedule hospital or ER follow up appointments. I had to read their
clinical documents to determine if they were admitted to the hospital or just seen in the ER to
then establish the type of appointment to schedule. In the beginning I was nervous to call the
patient and work Athena because I did not want to mess anything up. Although, I quickly picked
Later in the week, Shannon sent me an email regarding patients who have Humana
Medicare. I was to call the patients explaining who I was and to schedule their annual wellness
visit that the Medicare incentivizes. This is a huge part of my job because the insurance
companies require a certain amount of their members to complete these visits. I convince the
patients to schedule the appointments which gives them reward money and allows for the clinic
to receive money from the insurance companies. I am happy I am picking this up quickly and am
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Journal #15
This week I did the same tasks as last week. The patient roster consists of hundreds of
patients to call, so I spent all week working on this. As I realized most of my days were going to
be the same, I allowed myself to get into a schedule. I clock in every morning and put my lunch
in the fridge. I then check my phone for any missed calls or voicemails from patients. I also log
onto my computer to check my email and see if I have any messages from Shannon on Athena. I
like to start my mornings like this to make sure everything is in order for the day.
Towards the beginning of this week I went to Carri to speak about my job after my
internship comes to an end. I wanted to see when she wanted me to start a 40-hour work week.
She told me it was up to me, so I decided to start 40 hours after I take my two graduation trips.
This puts me starting full time in the beginning of June. I truly appreciate how flexible the
Oconee Valley Healthcare staff is. Throughout the week I would periodically check in with
Shannon to make sure I was doing everything correctly. Shannon explained to me how the
Annual Wellness Visit works and why it is necessary for Humana Medicare members and OVH
patients to complete. Completing these once a year visits allows Oconee Valley to continue to
ended up where I am. I couldn’t have asked for a better internship site or site supervisor. This
internship pushed me to grow so much and I am happy to have gotten a job out of it. I truly
organization that believes everyone should have the access to primary care. I can’t wait to see
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Tuesday 4/27/2021 8am-12pm, 1-5pm; 8 hours