80

Lampiran 7. Uji Validitas dan Reliabilitas

Reliability (kehandalan)

Correlations

Reliability1 Reliability2 Total

Reliability1 Pearson Correlation 1 .760** .417**

Sig. (2-tailed) .000 .000

N 143 143 143

Reliability2 Pearson Correlation .760** 1 .551**

Sig. (2-tailed) .000 .000

N 143 143 143

Total Pearson Correlation .417** .551** 1

Sig. (2-tailed) .000 .000

N 143 143 143

**. Correlation is significant at the 0.01 level (2-tailed).

Case Processing Summary

N %

Cases Valid 143 100.0

Excludeda 0 .0

Total 143 100.0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha N of Items

.790 2
 81

Responsivness (Ketanggapan)
Correlations

Responsivness1 Responsivness2 Responsivness3 SKOR

Responsivness1 Pearson Correlation 1 .394** .757** .841**

Sig. (2-tailed) .000 .000 .000

N 143 143 143 143

Responsivness2 Pearson Correlation .394** 1 .438** .784**

Sig. (2-tailed) .000 .000 .000

N 143 143 143 143

Responsivness3 Pearson Correlation .757** .438** 1 .854**

Sig. (2-tailed) .000 .000 .000

N 143 143 143 143

SKOR Pearson Correlation .841** .784** .854** 1

Sig. (2-tailed) .000 .000 .000

N 143 143 143 143

**. Correlation is significant at the 0.01 level (2-tailed).

Case Processing Summary

N %

Cases Valid 143 100.0

Excludeda 0 .0

Total 143 100.0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's
Alpha N of Items

.748 3
 82

Assurance (Jaminan)

Correlations

Assurance
1 Assurance2 Assurance3 Assurance4 Assurance5 SKORE

Assurance1 Pearson
1 -.121 .022 .141 .043 .286**
Correlation

Sig. (2-tailed) .149 .796 .092 .607 .001

N 143 143 143 143 143 143

Assurance2 Pearson
-.121 1 .807** .350** .572** .810**
Correlation

Sig. (2-tailed) .149 .000 .000 .000 .000

N 143 143 143 143 143 143

Assurance3 Pearson
.022 .807** 1 .283** .538** .839**
Correlation

Sig. (2-tailed) .796 .000 .001 .000 .000

N 143 143 143 143 143 143

Assurance4 Pearson
.141 .350** .283** 1 .428** .630**
Correlation

Sig. (2-tailed) .092 .000 .001 .000 .000

N 143 143 143 143 143 143

Assurance5 Pearson
.043 .572** .538** .428** 1 .760**
Correlation

Sig. (2-tailed) .607 .000 .000 .000 .000

N 143 143 143 143 143 143

SKORE Pearson
.286** .810** .839** .630** .760** 1
Correlation

Sig. (2-tailed) .001 .000 .000 .000 .000

N 143 143 143 143 143 143

**. Correlation is significant at the 0.01 level (2-tailed).

Case Processing Summary

N %

Cases Valid 143 100.0

Excludeda 0 .0

Total 143 100.0

 83

Reliability Statistics

Cronbach's
Alpha N of Items

.698 5

Emphaty (Empati)
Correlations

Emphaty1 Emphaty2 Emphaty3 Emphaty4 Emphaty5 SKORE

Emphaty1 Pearson Correlation 1 .495** .394** .237** -.307** .237**

Sig. (2-tailed) .000 .000 .004 .000 .004

N 143 143 143 143 143 143

Emphaty2 Pearson Correlation .495** 1 .797** .433** -.737** .335**

Sig. (2-tailed) .000 .000 .000 .000 .000

N 143 143 143 143 143 143

Emphaty3 Pearson Correlation .394** .797** 1 .343** -.436** .545**

Sig. (2-tailed) .000 .000 .000 .000 .000

N 143 143 143 143 143 143

Emphaty4 Pearson Correlation .237** .433** .343** 1 -.241** .385**

Sig. (2-tailed) .004 .000 .000 .004 .000

N 143 143 143 143 143 143

Emphaty5 Pearson Correlation -.307** -.737** -.436** -.241** 1 .189**

Sig. (2-tailed) .000 .000 .000 .004 .195

N 143 143 143 143 143 143

SKORE Pearson Correlation .237** .335** .545** .385** .109 1

Sig. (2-tailed) .004 .000 .000 .000 .195

N 143 143 143 143 143 143

**. Correlation is significant at the 0.01 level (2-tailed).

 84

Case Processing Summary

N %

Cases Valid 143 100.0

Excludeda 0 .0

Total 143 100.0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's
Alpha N of Items

148 5

Tangibel (Bukti Fisik)

Correlations

Tangible1 Tangible2 Tangible3 Tangible4 SKORE

Tangible1 Pearson Correlation 1 .905** .366** .905** .979**

Sig. (2-tailed) .000 .000 .000 .000

N 143 143 143 143 143

Tangible2 Pearson Correlation .905** 1 .068 1.000** .951**

Sig. (2-tailed) .000 .418 .000 .000

N 143 143 143 143 143

Tangible3 Pearson Correlation .366** .068 1 .068 .358**

Sig. (2-tailed) .000 .418 .418 .000

N 143 143 143 143 143

Tangible4 Pearson Correlation .905** 1.000** .068 1 .951**

Sig. (2-tailed) .000 .000 .418 .000

N 143 143 143 143 143

SKORE Pearson Correlation .979** .951** .358** .951** 1

Sig. (2-tailed) .000 .000 .000 .000

N 143 143 143 143 143

**. Correlation is significant at the 0.01 level (2-tailed).

 85

Case Processing Summary

N %

Cases Valid 143 100.0

Excludeda 0 .0

Total 143 100.0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's
Alpha N of Items

.866 4