L&T Construction

Power Transmission & Distribution

Transmission Line Business Unit
Quality Management System

CUSTOMER COMPLAINT REGISTER

Information received: ORAL WRITTEN

If oral, received from:

If written, Letter No. & Date:

Whether to register as a complaint: YES NO

If yes, Registration Number:

Whether to respond to complaint: YES NO

If yes, nature of response: VISIT ASK FOR MORE INFORMATION

If visit, name of person and date: NAME: DATE:

If ask for information, letter no & date:

Details of complaint:

Nature of deviation: SUPPLY CONSTRUCTION

ANALYSIS OF COMPLAINT:

REQUIREMENT:

OBSERVED:

ROOTCAUSE ANALYSIS:

CORRECTION/DISPOSAL ACTION:

CORRECTIVE ACTION:

WHETHER INCORPORATED IN THE DOCUMENT: YES NO

PREVENTIVE ACTION REQUIRED: YES NO

IF YES DETAILS:

Format No. : 04.0099.91.02.02

Rev. 00/16