Buenas tardes.

Comparto la solución a las preguntas propuestas.

Questions.

1. Define what is a customer service from your viewpoint.

Customer service is the method that a company uses to get in touch with its
customers, it seeks to generate consumer satisfaction, providing support, guidance
or the necessary instructions to ensure that the service offered reaches its
consumers and is used in a manner correct.

2. Develop a scheme about customers types.

3. Actually there are new trends for customer service, ¿why this
happen?

Yes, new trends are being generated sequentially for customer service since all
organizations that wish to remain competitive must therefore provide their
customers, employees and partners with credible digital experiences, in order to
increase customer satisfaction.
 4. Explain why enterprises should have customer support protocols.

Because the protocols will allow them to establish business relationships with
customers and suppliers, thus obtaining good behaviors and procedures, in terms
of dealing with customers, communication and other forms of interaction. Taking
these details into account can tip a balance in favor of a negotiation. Sometimes it
is not enough to have a good product or an innovative concept: it is essential to
show customers and suppliers that our business model is superior, through trust
and a firm leadership attitude.