noc engineer

 Major responsibilities, monitoring the network outages more than 750 Sites
regarding Telco issues. Handling with resources and team management to give
100% TCH in the region. 
 Maintain the SLA, Responsible for getting best KPI from customer. 
 I am responsible of Preventive Maintenance (PM), Telco and Non-Telco of C-
IB region. 
 Handling official reports such as Daily Monitoring report, Network Outage
Report, CM report, Outage analysis report, PM Report, Micro-level
management reports etc. 
 Creating NOC process and procedure documents for use by the team. 
 Communicating with Key Customers, and Management as required regarding
issue status and repair activity. 
 Monitoring and assigning resources to trouble tickets and provide escalations as
required by the NOC procedures with carriers and vendors. 

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noc engineer
 Troubleshooting with the ILEC technician/field engineers on T1 circuits.
 L2 and L3 troubleshooting.
 Provision/Re-provision the circuit and configure the T1 Routers on customer
site.
 Assign the new trouble tickets and make sure we meet the SLA and make sure
the issue is fixed asap.
 Prepare system activity and performance reports in case if their service is down
and take necessary action.