STRICTLY CONFIDENTIAL

Oct.30.2020
JETTI RAM/ NDM INSIGHT SURVEY

(JETTI MANAGEMENT SURVEY) (working document)

Jetti Station Profile

Jetti Petroleum Stations are no frills gasoline stations that provide guaranteed top grade fuel
for the Filipino, serviced in a spirited and responsive way.

Jetti is… Strongly Agree Neutral Disagree Strongly

Agree Disagree
Reliable x
(consistently good in quality or performance)
Good Value x
(worth, merit, or importance; reasonable
material returns)
Superior Quality x
(high grade, excellence)
Convenience x
(anything that saves or simplifies work; easily
accessible)
Top of Its Class x
(ranking among the foremost fuel stations in
the Philippines; of the highest caliber)
Authentic x
(of undisputed origin; genuine)
Trustworthy x
(able to be relied on as honest or truthful)
Others: (please indicate)

1. The Jetti Petroleum Station perceived customer profile:

(rank according to your perceived customer profile; Who you believe the general Jetti
station client/customer is according to visiting frequency. 1, being the most relevant, 3
being the least relevant being serviced by Jetti Stations)

Rank
3 Private Owned / Personal Vehicles
1 Public Utility Jeeps / Public Utility Tricycles / Public Utility Buses
2 Company Service Vehicles / Trucks / Delivery Vans
Others: (please indicate)
 STRICTLY CONFIDENTIAL
2. What do you think is most important to customers in a service station?
(rank according to importance; 1, being the most important, 5 being the least important)

Rank
2 Accessibility of location (easily reached, community based locations)
3 Clean, Reliable Fuel (assurance of top grade fuel right for their vehicle)
1 Fairly priced fuel (pricing is at par with Big & Independent fuel service providers)
4 Fast, Reliable Customer Service (speed and efficiency of service crew)
5 Service Amenities (comfort room, air, water, convenience store, ATM)
Others: (please indicate)

3. What should Jetti prioritize in customer awareness for its Jetti Stations?
(rank according to importance; 1, being the most important, 5 being the least important)

Rank
1 Quality of Jetti Fuel Products
3 Product Information & Education about its fuel products
2 Jetti Customer Service
4 Service Amenities (comfort room, air, water)
5 Knowledge about the no. of Jetti Stations and Depots Nationwide
Others: (please indicate)

4. Jetti Petroleum Market Competitors:

(Choose 5 and rank according to your opinion who you believe is Jetti’s direct
competitors in the retail petroleum market (1, being the most relevant, 5 being the least
relevant and note why.)
Company Rank Reason
Shell
Petron
Caltex
Total 2
Pheonix 1
PTT
SeaOil 4
UniOil 5
Cleanfuel 3
Powerfill
Flexfuel
OTHERS