Case Analysis

Answer 1. As the UAE company Aramex verbalized itself that all customers parcels will be

mailed to them within the duration of two days of the designated date to the customer i.e., the

nominal distribution date. Now, the control limits are defined as in the terms of either or

subtraction to the nominal value of a process. So, in this particular case study of the UAE based

company Aramex, the required control limits are as follows:-

 Upper control limit for the delivery process = Normal distribution time + 2 days

 Lower control limit for the delivery process = Normal distribution time – 2 days

Answer 2. The assignable causes can vary from simple to intricate on the basis of situation for

an out of the control delivery process in any company similar to the UAE based company

Aramex. Some significant causes have been explained below in brief:-

• Due to the conveyance strikes organized by people because of numerous reasons like strike

by daily wage laborers, students opposition rally, passing of inauspicious laws according to

mundane citizens, and so on can put a hold on the delivery process for the company.

• One of the most prevalent issues for an uncontrollable distribution process in a company is

due to cumbersome hefty traffic found in the densely populated regions of any particular area

under the delivery range of products of a company (Forslund, Jonsson, & Mattsson, 2008).

• Some technical errors like the wrong estimation of distribution time for the products

additionally are grouped under this case for the cause of uncontrollable control delivery

process (Melton T, 2009).

• Human errors like delayed dispatch of the product, irresponsible handling of products, etc.

are some other disruptive causes due to which the delivery process can get out of the hand.
• In today’s the 21st century, even after all technological development delivery process can still

turn out to be unmanageable because of curfews by police and lockdown by the government.

The enforcement of lockdown in several nations worldwide due to the COVID-19 pandemic

is a recent example of this kind of situation.

References cited :-
Melton, T. (2009). Control plan delivery. Managing Project Delivery, 141-204.

Doi:10.1016/b978-0-7506-8515-3.00005-2

Forslund, H., Jonsson, P., & Mattsson, S. (2008). Order‐to‐delivery process performance in

delivery scheduling environments. International Journal of Productivity and Performance

Management, 58(1), 41-53. doi:10.1108/17410400910921074