I'd like to make a claim / to make a complaint

What seems to be the problem?

Can you give me more details?

On opening the package / the box I found that / I

noticed that...
it was damaged
it has a defect
it has got a hole
it was missing a part / a pice
it was faulty
it didn't work properly
it was torn
the screen was broken / was scratched /had a bump
it was not what I ordered
it was not what I expected
I am disappointed / dissatified with the quality of the
product
it was not fresh
it makes a noise

On checking the invoice I found that ...

our figures do not agree with yours
you have overcharged me on the price of one item, € ..
instead of €..., as on your price-list
you have overcharged me, € .. instead of €..., as quoted

There is a delay on our last order. The shipping date was

... but the order hasn't arrived yet.

Please look into the matter as soon as possible.

Therefore, I expect you to ...
collect it and repair it /fix it
because it is under warranty
send you a replacement
credit my account with the differennce
give me a full refund.

We apologise for the mistake.

We are sorry to hear that.
Let me check our records.
We will collect the wrong item at our expense.
We will replace the damaged item inmediately.
We will credit your account with the difference.
We didn't mean to overcharge you. It was a mistake.
We apologise for the inconvenience.
We will repair it at our expense if it is under warranty.
There was a delay in our last order.
This won't happen again.
We value you as a customer. = We appreciate your
business
Customer satisfaction is very important to us.