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Industry Profiles
1. Executive Summary
Industry Profiles
TABLE OF CONTENTS
1. Executive Summary 2
2. Market Overview 7
3. Market Data 9
4. Market Segmentation 10
5. Market Outlook 12
7. Competitive Landscape 21
Industry Profiles
8. Company Profiles 24
9. Macroeconomic Indicators 37
Appendix 39
Methodology............................................................................................................................................ 39
Industry Profiles
LIST OF TABLES
Table 1: France insurance brokers sector value: $ million, 2014–18 9
Table 13: Willis Towers Watson Public Limited Company: key facts 32
Table 14: Willis Towers Watson Public Limited Company: Annual Financial Ratios 33
Table 15: Willis Towers Watson Public Limited Company: Key Employees 34
Table 16: Willis Towers Watson Public Limited Company: Key Employees Continued 35
Industry Profiles
LIST OF FIGURES
Figure 1: France insurance brokers sector value: $ million, 2014–18 9
Figure 2: France insurance brokers sector category segmentation: % share, by value, 2018 10
Figure 3: France insurance brokers sector geography segmentation: % share, by value, 2018 11
Figure 5: Forces driving competition in the insurance brokers sector in France, 2018 13
Figure 6: Drivers of buyer power in the insurance brokers sector in France, 2018 14
Figure 7: Drivers of supplier power in the insurance brokers sector in France, 2018 15
Figure 8: Factors influencing the likelihood of new entrants in the insurance brokers sector in France, 201816
Figure 9: Factors influencing the threat of substitutes in the insurance brokers sector in France, 2018 18
Figure 10: Drivers of degree of rivalry in the insurance brokers sector in France, 2018 19
Industry Profiles
2. Market Overview
Industry Profiles
The performance of the sector is forecast to decelerate, with an anticipated CAGR of 0% for the five-year period 2018
- 2023, which is expected to drive the sector to a value of $794.4m by the end of 2023. Comparatively, the German
and Chinese sectors will grow with CAGRs of 0.9% and 9.1% respectively, over the same period; both are forecast to
have a value of $1.6bn in 2023.
There is a growing threat from the increased use of the internet and smartphones, which has led to an increase in
direct sales of policies, as customers become better equipped to search for insurance information themselves. This
trend could hinder growth in the future, and players in the sector must ensure they branch out into online distribution
in order to combat this threat. Additionally, the French economy is not predicted to see much improvement. The 2023
unemployment rate is forecast to be marginally lower at 7.7% and growth marginally higher at 1.5% but not radically
change.
Industry Profiles
3. Market Data
Industry Profiles
4. Market Segmentation
Category 2018 %
Primary Insurance 604.1 76.1%
Reinsurance 189.9 23.9%
Figure 2: France insurance brokers sector category segmentation: % share, by value, 2018
Industry Profiles
Geography 2018 %
United States 29,262.6 60.8
United Kingdom 2,429.1 5.0
Germany 1,572.3 3.3
China 1,023.6 2.1
India 318.4 0.7
Rest of the world 13,557.3 28.1
Figure 3: France insurance brokers sector geography segmentation: % share, by value, 2018
Industry Profiles
5. Market Outlook
Industry Profiles
6.1. Summary
Figure 5: Forces driving competition in the insurance brokers sector in France, 2018
The insurance brokerage sector in France has shown signs of demand saturation as the most popular non-life
insurance products such as vehicle and property insurance have only grown moderately in recent years. This has done
little to alleviate competition in the sector.
The abundance of buyers with negligible financial power weakens their power considerably. Brokers increasingly
prefer the service provided by specialist commercial insurers to the large conglomerates pursuing work with insurers
with 'good capital'.
Market entry is hindered by a number of barriers including the increasingly stringent regulation applied. Players
continue to focus heavily on customer service and retention and are looking for new ways to differentiate themselves
in a bid to bring in business. The weak growth of the sector in recent years fueled by demand saturation as the most
popular non-life insurance products will discourage potential new entrants.
The main substitute is insured parties sourcing their own cover. The rise of aggregator sites is making it easier for
people to find the best deal themselves. This is a serious threat to brokers, but is less of a factor in the corporate
space.
Industry Profiles
There are many buyers within the insurance brokers sector, with the majority being individual clients, meaning their
power is weakened due to lesser financial resources and access to alternative customers for players. Brand loyalty is
not particularly significant in this sector although a degree of recognition may influence buyers' decisions.
Buyer power is also undermined due to the fact that market players possess expertise in the sector. However, the
services offered by insurance brokers are not essential to buyers. Consumers can shop for insurance policies directly
from insurance companies without the need for brokerage services. Moreover, in order to create a long-term
partnership between buyers and players, a relationship based on trust must exist.
However, in recent years price comparison websites have grown substantially. These price comparison websites cover
each of the different sectors of non-life insurance and therefore allows individuals to compare and choose the most
convenient deal. The most popular websites for price comparison of insurance products in France are ameli.fr and
macif.fr.
With the exception of contracts, there are no exit barriers for buyers, augmenting their position as they can easily
switch providers with minimal costs incurred. The growth of online sites has resulted in increasing consumer
information about brokers and insurance policies, further improving buyer power.
Furthermore, insurance products tend to have high dispensability for individual consumers and the propensity to buy
these products differs in the means of personal risk assessment and income. High demand for the insurance sector is
important for the insurance brokers sector as it is reliant on a healthy insurance market. However, there is a level of
dispensability for insurance brokers as customers can seek out insurance themselves or use price comparison
websites
Buyer power within the insurance brokerage sector is assessed as moderate overall.
Industry Profiles
The most significant suppliers to this sector are insurance companies. Brokers generally have relationships with
insurance providers as they exist to match buyers and suppliers. However, brokers generally do not have contractual
agreements with insurance providers. The advantage of using the brokers may be quality of the service and the
cheaper cost of the actual core product, as brokers often leverage their positions with insurance companies to drive
down prices.
Brokers increasingly prefer the service provided by specialist commercial insurers to the larger, conglomerate
providers. The largest non-life insurance providers in France are the Covea Mutual Insurance Group, AXA, Groupama
and Allianz. Accordingly, as these insurance companies are some of the largest multinational insurers in the world,
their bargaining power is increased against the players of the sector. Notably, the market is fairly competitive as the
concentration ratio of the four largest players was estimated at 33.6% in 2017.
Specialist companies are more focused on innovation over how much of the value chain they control. If this pressure
persists and the market continues to partition in favor of specialized divisions, there could be wider ramifications for
supplier power. Smaller, more specialized firms will have less of a dominant position compared to larger ones.
Suppliers also include ICT manufacturers and software houses. A secure and reliable ICT infrastructure is essential and
companies are often reliant on one supplier, commonly a large provider such as IBM. One disincentive to switch is the
fact that employers are reluctant to spend the money on training staff to use new systems.
It is important for insurance companies to retain suitably qualified employees with actuarial, investment, and similar
skills. These roles are quite specialized and can attract high salaries. A lack of qualified employees increases supplier
power.
Overall, supplier power is strong in the insurance broker sector.
Industry Profiles
Insurance brokering is carried out today by many types of organizations including traditional brokerages, independent
financial advisers (IFAs) and telephone or web-based firms. The emergence of online insurance brokering presents
significant cost advantages to new entrants given the lack of a physical presence, yet they are accessible to many
customers. Such methods lower barriers to entry for new companies. However, the sector is heavily regulated in many
countries. Moreover, allegations of fraud have resulted in a more stringent regulatory environment. However, in some
regions due to specifics of industry regulations, smaller brokerage firms can easily compete with larger ones.
In France, insurance brokers have to be registered with the Organization for the Register of Insurance Intermediaries
(ORIAS), which is a subordinate to the Director General of the Treasury and Economic Policy (DGTPE). Furthermore, no
foreign-ownership restrictions apply for insurance brokers operating in France, while the French sector is subject to
the EU Insurance Distribution Directive. The implementation of Solvency II, which came into force January 1, 2016, is
an EU insurance regulatory directive effective in all 28 member states. It introduces a new, harmonized EU-wide
insurance regulatory regime, replacing 13 existing EU insurance directives. Key objectives of Solvency II include
improved consumer protection, modernized supervision shifting focus from compliance monitoring to evaluating
insurers' risk profiles and the quality of their risk management and governance systems, increased international
competitiveness and deepened EU market integration. This degree of legislation and compliance may dissuade new
entrants.
What is more, the tax rates of insurance premiums within a country are also important for the pricing flexibility of
insurers. Notably, insurers' operating activities in France are exempt from VAT. Nevertheless, insurance premium
taxes are applied; 9% for personal liability (except motor related which is 33%) and accidents insurance, 18% for
motor insurance, and 30% for fire insurance which is reduced for industrial clients. High tax rates may deter new
entrants, due to decreased earnings from commission.
Players continue to focus heavily on customer service, improving retention rates and attracting new customers. As
technologically adept businesses are better placed, newcomers will have to consider additional capital outlays to
invest in infrastructure.
Some countries may have lucrative insurance niche markets related to their unique characteristics. For instance, in
countries where the possibility of a natural disaster (earthquakes, floods, etc.) is higher, property insurance is quite
common, forming a large marketplace for insurance providers and extensively insurance brokers. In France though,
the most popular insurance products are accident and vehicle insurance.
Industry Profiles
Finally, the weak growth of the sector in recent years fueled by demand saturation as the most popular non-life
insurance products will discourage potential new entrants. Swiss Re estimates French insurance penetration at 9.0%
of GDP in 2019, above the EU average of 6.5%. The high penetration rates suggest a mature market which will
constrain significant growth opportunities bar market disruption or innovation.
Overall, there is a moderate likelihood of new entrants to this sector.
Industry Profiles
In terms of substitutes, consumers have the ability, particularly given the growth of online aggregator sites, to shop
around for the insurance policies best suited to their needs. This cuts out the brokerage firm entirely. On a global
scale, there is a growing threat from the increased use of the internet and smartphones, which has led to an increase
in direct sales of policies, as customers become better equipped to search for insurance information themselves. This
trend could hinder growth in the future, and players in the sector must ensure they branch out into online distribution
in order to combat this threat.
However, market players can more easily and accurately compare insurance quotes to find the best deal for
consumers, saving them time, which may be preferential to buyers without intricate knowledge of the insurance
market. Furthermore, many corporate buyers do not have the time or inclination to go through this process and so
the threat of substitutes is reduced for such clients.
Overall, the threat of substitutes is assessed as moderate.
Industry Profiles
The insurance brokers sector usually contains a number of small players competing alongside large companies with
differing levels of dependency on the brokerage income. This helps to alleviate the degree of rivalry between players.
A lack of service differentiation within the insurance market means that competition is predominantly based on price.
In order to keep premiums low, insurance companies and brokers need to streamline their businesses to lower costs.
Accordingly, brokers may adapt to tougher operating environments by downsizing their operating platforms through
reducing headcounts and streamlining operating systems. Moreover, in times of economic decline, insurance products
are getting more dispensable, increasing rivalry between brokers over a reduced marketplace.
Domestic players face competition from international players which have increased financial leverage and repute.
Accordingly, large international players are able to offer price competitive insurance products based on their
economies of scale.
The weak growth of the French insurance brokers sector due to the saturation of demand for non-life insurance
products has intensified rivalry. The largest players in the French sector are Aon, Marsh & McLennan, Willis Towers
Watson, Filhet-Allard and Verspieren. The presence of the last two is notable as in many markets, local players
struggle to compete with global powerhouses.
Aon, Marsh & McLennan and Willis Towers Watson are the most diverse players in the sector, having a leading
presence in many other countries worldwide. In this way, they are less dependent on the domestic sector than other
players, so they are not that vulnerable to domestic demand shocks.
Mergers and acquisitions activity has been high in the sector until recently. Indeed, The merger of Willis Group and
Towers Watson was a milestone-deal of $18bn in the sector, at the beginning of 2016. In detail, the merge of Willis
Group, the third-largest US insurance broker, with the consulting services company, Towers Watson, was a strategic
move for the former. That is because Willis Towers Watson will be able to provide integrated services to its clients
such as risk management and actuarial investment consulting, competing against rivals Marsh & McLennan and Aon
that offer similar services. In fact, Willis Towers Watson had a record revenue increase in 2016 as a result of that deal.
On the other hand, Aon implemented a restructuring plan in 2016 that includes workforce reductions which have
inflated its operating expenses in the short-term. However, in its 2018 annual report the company reported a revenue
increase of 8% to $10.8bn.
Industry Profiles
The performance of the French sector is forecast to stall, with an anticipated CARC of 0.0% for the five-year period
2018 - 2023. Zero growth in the coming years will intensify the degree of rivalry between players and increase the
likelihood of a zero-sum game.
Rivalry within this sector is assessed as strong overall
Industry Profiles
7. Competitive Landscape
The French insurance brokers sector has experienced weak growth in the historic period. In the forecast period a stall
is predicted. Due to France’s high penetration rate the sector has matured, restricting growth. The sector is shaped by
a few large leading players competing against smaller firms, with weak growth boosting the intensification of rivalry.
Marsh & McLennan is the sector leader but Aon, Wills Towers Watson provides serious competition. A large domestic
challenger is Verspieren.
Industry Profiles
insurance broker Gras Savoye, with Willis Towers Watson securing the final 68.2% stake in 2015 for EUR550m
(approximately $647.1m). Gras Savoye had made annual revenue of EUR370m ($435.3m) prior to being taken over.
Therefore it was already a leading player in its own right, demonstrating that inorganic growth opportunities in this
sector are seen as beneficial even at the expense of autonomy.
Industry Profiles
between brokers as they are competing over a reduced marketplace. An issue that the French sector currently faces is
its maturity compared to other sectors; this coupled with the saturation of insurance demand has restricted growth
and explains why a stall is forecast. This is accentuated by the rise of price-comparison websites which offer
consumers a free and accessible method to find their own insurance deal. Examples of these threats in France are
ameli.fr and macif.fr.
Industry Profiles
8. Company Profiles
Marsh & McLennan Companies Inc (MMC) is a professional services group. It offers advice and solutions in the areas
of strategy, risk, and human capital. The group offers insurance broking and risk advisory through Marsh; risk and
reinsurance intermediary services through Guy Carpenter; and human resources and investment related financial
advice and services through Mercer. It also offers management consulting, economic analysis and advice, and brand
strategy and design consulting services through Oliver Wyman. The group serves individuals, businesses, professional
service organizations and government entities. It operates in the US, the UK, Europe, and Asia Pacific. MMC is
headquartered in New York City, New York, the US.
The company reported revenues of (US Dollars) US$14,950 million for the fiscal year ended December 2018 (FY2018),
an increase of 6.6% over FY2017. In FY2018, the company’s operating margin was 18.5%, compared to an operating
margin of 18.9% in FY2017. In FY2018, the company recorded a net margin of 11%, compared to a net margin of
10.6% in FY2017.The company reported revenues of US$3,968 million for the third quarter ended September 2019, a
decrease of 8.8% over the previous quarter.
Head office: 1166 Avenue of the AmericasNew York, New York, United States
Number of Employees: 65000
Website: www.mmc.com
Financial year-end: December
Ticker: MMC
Stock exchange: New York Stock Exchange
Marsh & McLennan Companies Inc (MMC) is a global professional services group that offers a range of advice and
solutions in the areas of risk, strategy and human resource. It provides insurance broking and risk advisory services,
risk and reinsurance intermediary services, and human resources and investment related financial advice and services.
It also provides management, economic and brand strategy consulting services. The group serves individuals,
businesses, professional service organizations and government entities in over 130 countries.
MMC operates through two business segments: Risk and Insurance Services, and Consulting.
Industry Profiles
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Aon Plc (Aon) is a provider of professional services. The company, through its subsidiaries, offers a range of
commercial risk solutions, reinsurance solutions, retirement solutions, health solutions, and data and analytic services.
Aon provides its advisory services in various sectors, including aerospace, technology and communications, financial
institutions, agribusiness, life science, aviation, real estate, power, retail trade, construction, transportation and
logistics, health care and energy and mining. It offers insurance solutions through a network of its offices and
distribution centers. The company has presence across various countries in the Middle East, Africa, Asia-Pacific,
Europe and North America. Aon is headquartered in London, the UK.
The company reported revenues of (US Dollars) US$10,770 million for the fiscal year ended December 2018 (FY2018),
an increase of 7.7% over FY2017. In FY2018, the company’s operating margin was 14.3%, compared to an operating
margin of 10.5% in FY2017. In FY2018, the company recorded a net margin of 10.5%, compared to a net margin of
12.3% in FY2017.The company reported revenues of US$2,606.0 million for the second quarter ended June 2019, a
decrease of 17.1% over the previous quarter.
Head office: The Leadenhall Building122 Leadenhall Street, London, England, United Kingdom
Number of Employees: 50000
Website: www.aon.com/
Financial year-end: December
Ticker: AON
Stock exchange: New York Stock Exchange
Aon Plc (Aon), through its subsidiaries, offers a broad range of professional services, including human resource
consulting and outsourcing, insurance brokerage, risk management services and reinsurance brokerage services. Aon
serves individuals, mid-market companies, and large global companies in about 120 countries and sovereignties.
Aon classifies its business operations into five principal products and service lines: Commercial Risk Solutions,
Reinsurance Solutions, Retirement Solutions, Health Solutions, and Data & Analytic Services.
Industry Profiles
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Willis Towers Watson Public Limited Company (Willis Towers) provides global risk advisory, insurance brokerage and
consulting solutions to multinational companies, government and other institutions, and private individuals. It offers
to industries such as construction, financial institutions, natural resources, technology, media and communication,
transportation, marine, aerospace, metals and mining, sports entertainment and health care. The company was
formed as a result of merger between Willis Group Holdings Public Limited Company and Towers Watson & Co. the
company’s operations are spanned across the US, Ireland, the UK and other countries. Willis Towersis headquartered
in London, the UK.
The company reported revenues of (US Dollars) US$8,513 million for the fiscal year ended December 2018 (FY2018),
an increase of 3.8% over FY2017. In FY2018, the company’s operating margin was 9.5%, compared to an operating
margin of 6.3% in FY2017. In FY2018, the company recorded a net margin of 8.2%, compared to a net margin of 6.9%
in FY2017.The company reported revenues of US$2,048.0 million for the second quarter ended June 2019, a decrease
of 11.4% over the previous quarter.
Table 13: Willis Towers Watson Public Limited Company: key facts
Telephone: 442031246000
Number of Employees: 43000
Website: www.willistowerswatson.com/en
Financial year-end: December
Ticker: WLTW
Stock exchange: NASDAQ
Willis Towers Watson Public Limited Company (Willis Towers) provides risk advisory, insurance brokerage and
consulting solutions to institutional and individual clients. Willis Towers operates in the more than 140 countries.
Willis Towers operates four segments: Human Capital and Benefits; Corporate Risk and Broking; Investment, Risk and
Reinsurance; and Benefits Delivery and Administration.
Industry Profiles
Table 14: Willis Towers Watson Public Limited Company: Annual Financial Ratios
Industry Profiles
Table 15: Willis Towers Watson Public Limited Company: Key Employees
Industry Profiles
Table 16: Willis Towers Watson Public Limited Company: Key Employees Continued
Industry Profiles
Industry Profiles
9. Macroeconomic Indicators
Industry Profiles
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Appendix
Methodology
MarketLine Industry Profiles draw on extensive primary and secondary research, all aggregated, analyzed, cross-
checked and presented in a consistent and accessible style.
Review of in-house databases – Created using 250,000+ industry interviews and consumer surveys and supported by
analysis from industry experts using highly complex modeling & forecasting tools, MarketLine’s in-house databases
provide the foundation for all related industry profiles
Preparatory research – We also maintain extensive in-house databases of news, analyst commentary, company
profiles and macroeconomic & demographic information, which enable our researchers to build an accurate market
overview
Definitions – Market definitions are standardized to allow comparison from country to country. The parameters of
each definition are carefully reviewed at the start of the research process to ensure they match the requirements of
both the market and our clients
Extensive secondary research activities ensure we are always fully up-to-date with the latest industry events and
trends
MarketLine aggregates and analyzes a number of secondary information sources, including:
- National/Governmental statistics
- International data (official international sources)
- National and International trade associations
- Broker and analyst reports
- Company Annual Reports
- Business information libraries and databases
Modeling & forecasting tools – MarketLine has developed powerful tools that allow quantitative and qualitative data
to be combined with related macroeconomic and demographic drivers to create market models and forecasts, which
can then be refined according to specific competitive, regulatory and demand-related factors
Continuous quality control ensures that our processes and profiles remain focused, accurate and up-to-date
Industry Profiles
9.2.1. UCAMAT
Industry Profiles
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