OUR SERVICE COMMITMENT

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Integrated Security and Automation, Inc. (ISA) prides itself in the quality and extent of service we
are providing to achieve outstanding client success. With our desire to differentiate ourselves
from our competitors and be on the top of our field, the company adheres to the service values
and commitments stated below.

Customer Service. ISA aims nothing but to build a long-term relationship with our clients. Thus,
our company, composed of qualified and professional engineers, architects and installers, is
dedicated to addressing all of their support needs either via telephone, email or personal
consultation.

ISA is committed in providing support response within 2 hours and in ensuring that our client's
concerns are dealt with by people who can actually help and truly understands our products and
services.

Training. Our qualified engineers and installers are ready to guide and train our client's
employees for the proper operation of our products and services. An exclusive access to our
online knowledge base and support is also being provided.

System Availability. Part of the satisfaction we give to our clients is the continuous operation of
our systems - 24x7, with a promise of only a maximum 24 hours downtime. Our systems are
designed and tested to work in their toughest conditions.

But that being said, possibilities of failure are still likely to occur. And in events like this, our
technical staff are trained to handle issues by responding within a 2-hour timeframe and adopt an
immediate replacement policy to minimize, if not to prevent, any other downtimes.

WHY CHOOSE US?

ISA's main objective is to provide automation and security products and services to various
business/industrial sectors as well as for several residential applications. Since then, ISA have
been actively engaged in the distribution, design, integration and installation of these electronic
systems. We have also been known for introducing fresh products, services and systems utilizing
latest technologies, through which we have attained competitiveness and maintained a circle of
respected clients.

Our Clients. From Philippine media giant ABS-CBN, leading broadsheet publication Philippine
Daily Inquirer, luxurious Traders Hotel and Crown Regency Hotel, casual dining company
Somusam and Max Restaurant , real estate developer Megaworld, Eton Properties and Avida,
biggest shopping center in Asia SM Mall of Asia and other SM Branches, banking conglomerate
Banco de Oro (BDO), prestigious school in the country Ateneo de Manila University and De La
Salle University - Lipa, exclusive suburban homes in the metro VEHAI, famous Mactan Bridge in
Cebu MCBMB to name a few.

We are also proud solutions provider of government agencies such as United State Embassy,
Qatar Embassy, PAGCOR , Pasig and Marikina City and other provincial government like Sultan
Kudarat, (read more, Sultan Kudarat granted P10-M security package) among others. All of these
top companies and government agencies vested their trust to handle their integrated security
system and automation needs to only one company.

Everything You Need, We Have It. With more than a decade in the business, ISA's own strength
lies now in its ability to be a single vendor solution to resellers, installers and end-users of
electronic integrated security systems. While our competitors specifically offer only a system or
two, ISA is proud to carry complete packages that would provide a profitable and cost-effective
solution to our clients' businesses and/or investments.

ISA is the proud exclusive distributor of world-leader brands such as GST (Fire Detection
System), CAME (Door and Gate Automation) and (Revenue Parking System), Hikvision / Planex
(Visual Surveillance System) and (Citi-Wide Public Safety Surveillance System), Delta Series
(Biometric and RFID Systems with Access Control) and (Turnstiles Access Control), Actek
(Intrusion and Perimeter Protection System), Garrett / Guardtronic (Metal & Luggage Detectors),
Hiti (Corporate Badge Making).

We Are There. Integrated Security and Automation, Inc. (ISA), whose main headquarters is
located in Mandaluyong City - a fast progressive city in Metro Manila, have several branches
situated in almost every key cities in the country.

Each of our provincial offices offers the same quality, expertise and dedication on its customer
services, system designs, supplies and installations. Backed by our excellent team of engineers
and technical personnel, we do design customization that will suit to the specific needs of our
clients.

ISA also guarantees very competitive prices. We do not offer do-it-yourself (DIY) and out-of-the-
box packages as our systems are meant for specific usages and applications that are tested to
operate and last for years.

Help Us. We strive to continually improve everything that we do. For any comments or questions
about our services, suggestions for improvements or experiences you would like to share, we
would like to hear from you. Contact us at info@isa.com.ph.