DOMAIN DEFINITIONS
Domain Domain Name Definition
ID
FI Finance This domain covers all finance and
banking-related action items and
queries. Customer request topics include
bank account transactions, portfolio and
investments, credit and debit card
transactions, personal and business
loans, and stock market activity, among
others.
IN Insurance This domain covers personal or work
insurance coverage, policies, claims, and
offers. In addition, domain coverage
includes payments across various
industries such as auto, health, travel,
home, life, or disability.
MIT Media/Internet This domain includes media, telecom,
/ internet, and cable domains spanning
Telecommu- coverage across plans, usage, billing,
nications status, and any other associated use-
case.
ENZA-specific examples
Company names: Absa / F.N.B. / Standard Bank / Capitec /
WesBank / Momentum / SARS / J.S.E. / PayPal / Investec /
Discovery / Nedbank / Postbank / Sasfin
Product Names: Transact Account / eWallet / Signature Banking
Account / MasterCard / Flexi Fixed Deposit / eBucks / Forex /
CashSend / American Express / Visa
Terminology: account fee / balance / deposit / withdrawal /
branch / A.T.M. / PIN / credit card / debit card / home loan /
personal loan / E.F.T. / funds
Company names: Sanlam / Allan Gray / Bidvest / Budget
Insurance / Hollard / Outsurance / Mutual and Federal / Road
Accident Fund / Old Mutual / One Life Insurance
Product Names: Outbonus / EasiPlus / Accidental Death and
Disability / Prime Choice / Old Mutual Gap Cover / Microdot /
Smart Choice / Greenlight Disability Cover
Terminology: accident / claim / beneficiary / anti-hijacking unit
/ car insurance / life insurance / policy / coverage / quote /
excess / flood damage / theft
Company names: D.S.T.V. / Telkom / Vodacom / M.T.N. / Cell C.
/ M-Net / Netflix / Showmax / Gmail / Spotify
Product Names: FreeMe / PayAsYouGo / P.V.R. / Explora / Me
two U / Pay Per Second / FreeMe / D.S.T.V. Catch Up /
ConnectU / BoxOffice / Anytime Data
Terminology: airtime / satellite dish / upgrade / cellphone /
decoder / subscription / SIM card / RICA / pre-paid / contract
phone / pay-as-you-go / Wi-Fi
1
AL Airlines This domain primarily focuses on
customer requests/inquiries concerning
air travel. Topics include reservations,
flight status inquiries, check-in support,
ticket purchase/modifications,
complaints, baggage policy, and travel
assistance, among others.
TR Travel The travel domain scenarios cover
customer requests/inquiries concerning
the hospitality industry. Although the
travel domain differs from Airlines, there
may be some general overlap (requests
to book a car at the airport, inquiries
about transport from airport included in
package deal). Travel scenarios include
booking rentals, cancelling bookings,
confirmation inquiries, reservation
modifications, transport, and amenities,
among others.
RE Retail Domain coverage includes both general
retail queries and retail subcategories,
such as electronics, fashion, grocery, and
sporting goods. Customer requests/
inquiries include adding/removing items
to shopping cart, item availability
inquiries, gift card purchases, store
credit cards, pricing inquiries, store
hours, and retail app inquiries, among
others.
Company names: Kulula / Kulula dot com / Mango / S.A.A. /
British Airways / A.C.S.A. / O.R. Tambo / O.R. Tambo
International Airport / Emirates / Uber / Gautrain
Product Names: Voyager Miles / Kulula moolah / Discovery
Vitality / Prize Freeze / Q-Jump / Avios / S.A.A. Voyager / Kulula
Gold Credit Card
Terminology: airline / booking / flight number / travel / check-
in / check in / domestic / international / arrival / departure /
foreign exchange / luggage / baggage
Company names: Flight Centre / Thompsons Holidays / Sun
International / Trivago / Booking dot com / LekkeSlaap /
Rennies Travel / Harvey World Travel
Product Names: Hilton Honors / Emirates Skywards / Cape
Wine Bus / Good Food and Wine Show / Durban July / Nedbank
Golf Challenge / Oppikoppi
Terminology: vacation / booking / tour / safari / hotel / bed and
breakfast / theme park / tour package / lodge / peak season /
national park / landmarks / reservation
Company names: Woolworths / PEP / Ackermans / Edgars / Mr.
Price / Takealot / Russells / Pick n Pay / Shoprite / Checkers / At
Home / Beares / Bradlows
Product / Brand Names: Smart Shopper / Kellogg’s / Levi’s / No
Name Brand / MaXhosa / Amanda Laird Cherry / Black Coffee /
Ritebrand / Thank U. card
Terminology: t-shirt / supermarket / account / sale / return
policy / receipt / manager / five rand store / customer service /
clothing line / monthly payment
2
HC Healthcare This domain’s scenario topics include Company names: Discovery Health / Medihelp / Clicks /
medicines, diagnostics, hospitals, and Mediclinic / Netcare / Pretoria East Private Hospital / Steve Biko
medical equipment. Customer Hospital / Pretoria Eye Institute
requests/inquiries cover scheduling Product Names: My ClubCard / Grand-Pa / Panado / Gaviscon /
appointments, prescription refill Dettol / Dis-Chem Benefit Programme / Clicks Clinic / Core
requests, setting healthcare app Series / Benylin / Mybulen
reminders, and questions for physicians, Terminology: medical aid / appointment / paracetamol /
among others. treatment / prescription / immunisation / maternity benefits /
specialist / G.P. / scan / blood test / claim
FF Fast Food Scenarios in this domain focus on fast Company names: Steers / Spur / Dros / K.F.C. / Chicken Licken /
(more food (takeaways) chains and restaurants. Nando’s / McDonald’s / Milky Lane / Ocean Basket / Roman’s
commonly It will include scenarios such as Pizza / Rocomamas / Wimpy
known as placing/modifying/canceling an order, Product Names: Ultimate Meaty Feast / Streetwise Two / Rave
takeaways in delivery inquiries/modifications, adding Burger / Peppermint Crisp Fusion / Liqui-Fruit / Chicken
SA) or removing items from the order, and Foldover / Boerie Burger / Buddy Coke / Coke
tracking an order, among others. Terminology: order / takeaways / dine-in / starter / bunny
chow / delivery / fish and chips / cooldrink / combo meal /
biryani / burger and chips / tomato sauce