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SENA – CENTRO PARA LA BIOVIDERSIDAD Y EL TURISMO DEL AMAZONAS

TECNOLOGO EN GESTION LOGISTICA

FICHA 2104804

ACTIVIDAD APRENDIZAJE 14
Evidencia 5: Using verbs to build costumer satisfaction tools

Integrante
CESAR EDUARDO MERCHAN ROJAS

CAJICA, MAYO 2021

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1. Realizar un informe utilizando verbos regulares e irregulares en pasado y

presente con un mínimo de 150 palabras y máximo 300 palabras que
explique el resultado de la encuesta y si la herramienta usada para medir
el grado de satisfacción de los clientes fue el adecuado y por qué. Para el
desarrollo de este informe puede usar la herramienta ofimática de su
preferencia.

 Enviar el archivo en formato doc o pdf mediante el enlace dispuesto en la

plataforma de aprendizaje.

Best Regard: The company "My sweet candy" produces candies and chewing gum and
needs to know the opinion of the clients, for this, they elaborated a survey to measure
the degree of satisfaction and would like to know the results from a report where the
situation is evidence.
this company's Jugos del Norte, in the framework of the Implementation of the
Comprehensive Management Policy and concerned about the continuous improvement
in their processes and the procedures applied in each of them, as well as in the
satisfaction of their users, which through of statistics allow you to measure the attention
provided, and establish mechanisms of contact with them. Based on the foregoing,
customer satisfaction surveys were conducted in the development of public audiences
for socialization and accountability management report validity 2016, in the department
of Atlántico, were made according to the parameters established in the procedure of
the customer satisfaction survey analysis, which resulted in the following analysis of the
questions surveyed: The people surveyed expressed a good satisfaction towards our
product, they feel comfortable with the product we offer and they give us an
improvement such as implementing new flavors, this survey is a good tool to visualize
that we are doing a good job. Do the last question that if they produce more flavors, if
we look for more flavors, not only that, but also get into other countries and be
monitored by GPS.