 What external factors were affecting UPS’s HR practices?

How did UPS

respond to these trends?
 A major external factor effecting UPS’s HR practices were 30 percent of
its driver candidates didn’t make it through the training period with the
traditional classroom setting.
 UPS respond to this trend with building two “next-generation training
facilities called the Intergrade.” Where trainees use video games, a “slip
and fall simulator which combines a greased floor with slippery shoes,”
and an obstacle course around a mock village. This in my opinion sounds
like the best way to learn.
 Why is efficiency and safety so important to UPS? What role do the
company’s industrial engineers play in how employees do their work?

 Every day United Parcel Service (UPS) transports some 15 million

packages and documents throughout the United States and to

more than 200 countries and territories. Delivering those packages

efficiently is what it gets paid to do.

 They play a pivotal role teaching its drivers to save seconds and

improve safety in every task from lifting and loading boxes to

selecting a package from a shelf in the truck allowing for maximum

on the job safety.

 What changes did the company make to its driver training program?

What do you think of these changes?

 UPS revamped its training program and made it more accessible to

the way young people think and learn today. By modernizing the

program and introducing videogames and actual physical models it

 moved the company into the modern era and made learning

interactive.

 UPS is on the right track. The changes they introduced will allow

UPS to continue making money in today’s market place and

tomorrows.

 What advantages and drawbacks do you see to this training approach

for (a) The trainee and (b) The company?

Advantages:

The trainee:

 Easy to understand

 Fun way to learn

 Interactive

 Fast paced

The company:

 Good way to see individual in action

 Ability to manage hazards

 Training is standardized

 Cost effective

 Drawbacks:

The trainee: Not taking it seriously

The company: Training could be hacked