Higher Nationals in Computing

Unit 03: Professional Practice

ASSIGNMENT 1

Learner’s name: THAI NGUYEN HOANG LONG

Assessor name: Le Chau Lam
Class: GCS0705A
ID: 1620

Assignment due: Assignment submitted:

 ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 5 HND Diploma in Computing

Unit number and title Unit 3: Professional Practice

Submission date 11/03/2020 Date Received 1st submission 11/03/2020

Re-submission Date Date Received 2nd submission

Student Name Le Chau Lam Student ID GCS16093

Class GCS0705A Assessor name Le Chau Lam

Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that
making a false declaration is a form of malpractice.

Student’s signature

Grading grid

P1 P2 P3 P4 M1 M2 M3 D1 D2
❒ Summative Feedback: ❒ Resubmission Feedback:

Grade: Assessor Signature: Date:

Signature & Date:

 ASSIGNMENT BRIEF
Qualification BTEC Level 5 HND Diploma in Computing

Unit number Unit 3: Professional Practice

Assignment title Planning a training Event

Academic Year 2019 – 2020

Unit Tutor Le Chau Lam

Issue date 11/03/2020 Submission date 11st-03-2020

IV name and date Dr. Ngo Quoc Anh

Submission format

The submission is in the form of a completed individual portfolio folder, including the tasks set out in the
Assignment Brief. This assignment involves group work but each student should submit an individual portfolio
folder.

Part 1: Training schedule (using project management software) for the 4-day event and a training pack to include a
range of activities, seminars, workshops, team-building activities and break-out sessions.

Part 2: Ten-minute Microsoft® PowerPoint® style presentation with interactive links to suitable sites and an activity
sheet. The presentation slides for the findings should be submitted with speaker notes. You are required to make
effective use of headings, bullet points and subsections as appropriate. Your research should be referenced using
the Harvard referencing system. The recommended word limit is 500 words, including speaker notes, although you
will not be penalized for exceeding the total word limit.

Part 3: A written evaluation of your performance in this task and your contribution to the team. You are required to
make use of headings, paragraphs, subsections and illustrations as appropriate.

Part 4: A report discussing problem-solving techniques.

Note: All work must be supported with research and referenced using the Harvard referencing system. The
recommended word limit is 500–1,000 words, although you will not be penalized for exceeding the total
word limit.

Assignment Brief and Guidance

You have been asked to support your training and development manager with the planning and
implementation of a professional development event targeted at internal employees within the
organization that you work in.

The training event is scheduled over a four-day period in your center. The center requires a schedule of
the types of activities proposed so that plans can be finalized. In addition, any guest speakers or
motivational coaches will also require a minimum of three weeks’ notice for all bookings.

You have also been asked to design and deliver a workshop as part your training. The event will be based
on marketing the college courses. (This could be a foundation year, the HND etc.)

Working in small groups (3–4 per group). You have to produce an agenda for the event and activities in
the event. You will meet to discuss the event. This exercise will enable you to demonstrate the use of
problem solving techniques. In the meeting, you will discuss the following:

1. Produce a professional schedule (simple time management techniques) for the development of
the agenda for the event.
2. The one day event will have two sessions in the morning and two sessions in the afternoon. Each
student will be responsible for preparing one of these sessions.
3. Each student will prepare a ten minute presentation that will be delivered at the start of the
session to introduce the session. You have to prepare the presentation (slides and notes). You will
give a mock presentation to your group. Each student will complete a questionnaire on your inter
personal skills. After you have all completed your presentation, you will sit around in your group to
discuss each of your inter personal skills.
4. Produce a report evaluating the effectiveness and application of interpersonal skills during the
design and delivery process. You should also include an evaluation of your performance in this
project and your contribution to the team you worked in.
5. Also you need to discuss problem-solving and its importance in planning and running an event. You
should include a discussion of various problem-solving techniques and justify the solution
methodologies used during your project. You should also include a critique of the application of
critical reasoning and your experiences of it.
 Assessment Criteria

Pass Merit Distinction

LO1: Demonstrate a range of interpersonal and transferable communication skills to a target audience

P1 Demonstrate, using different M1 Design a professional D1 Evaluate the effectiveness

communication styles and formats, that
you can effectively design and deliver a
training event for a given target
audience.
schedule to support the
planning of an event, to
include contingencies and
justifications of time
allocated.
and application of interpersonal
skills during the design and
delivery of a training event.

P2 Demonstrate that you have used

effective time management skills in
planning an event.

LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

P3 Demonstrate the use of different
problem-solving techniques in the
design and delivery of an event.
M2 Research the use of
different problem-solving
techniques used in the
design and delivery of an
event.
D2 Critique the process of
applying critical reasoning to a
given task/activity or event.

P4 Demonstrate that critical reasoning M3 Justify the use and

has been applied to a given solution. application of a range of
solution methodologies.
Table of Contents
1. LO1 Demonstrate a range of interpersonal and transferable communication skills
to a target audience. 1
P1. Demonstrate, using different communication styles and formats, that you can
effectively design and deliver a training event for a given target audience...............1
1.1.1. Communication Style ?...............................................................................1
1.1.2. Type of communication...............................................................................1
P2. Demonstrate that you have used effective time management skills in planning
an event..................................................................................................................... 2
2. LO2 Apply critical reasoning and thinking to a range of problem-solving
scenarios............................................................................................................................ 2
P3. Demonstrate the use of different problem-solving techniques in the design
and delivery of an event............................................................................................3
P4. Demonstrate that critical reasoning has been applied to a given solution........3
References:........................................................................................................................ 4
1. LO1 Demonstrate a range of interpersonal and transferable communication skills to a target
audience.

P1. Demonstrate, using different communication styles and formats, that you can effectively
design and deliver a training event for a given target audience.

1.1.1 Communication Styles

1.1.2. Type of communication
P2: Effective Time management Skills
 Plan project by Gantt chart

(Ntaskmanager.com, 2019)

A Gantt chart, commonly used in project management, is one of the most popular and useful ways of showing activities
(tasks or events) displayed against time. On the left of the chart is a list of the activities and along the top is a suitable
time scale.

Each activity is represented by a bar; the position and length of the bar reflects the start date, duration and end date of
the activity.

This allows you to see at a glance:

What the various activities are

When each activity begins and ends

How long each activity is scheduled to last

Where activities overlap with other activities, and by how much

The start and end date of the whole project

To summarize, a Gantt chart shows you what has to be done (the activities) and when (the schedule).

And with a 4-days education event for training new Receptionist about providing abilities in interaction we have
designed the Gantt Chart for this 4-day event.
Below this, it is my whole time table from Gantt chart

Event: Training skills for new Receptionist

Duration: 4 days Start day: 10/7/2019 End day: 10/10/2019

Location: Champagne Ballroom at Novotel Saigon Centre

The start and end date of the whole project

To summarize, a Gantt chart shows you what has to be done (the activities) and when (the schedule).

And with a 4-days education event for training new Receptionist about providing abilities in interaction we
have designed the Gantt Chart for this 4-day event.

LO 02: Apply Critical Reasoning and Thinking to a Range of Problem – Solving

Scenarios.
P3. Demonstrate the use of different problem-solving techniques in the design and delivery of
an event.
Problem Solving

Problems are at the middle of what many of us do at work each day. whether or not you are
finding a problem for a consumer (internal or external), supporting people who are solving
issues, or discovering new issues to resolve, the issues you face can be giant or little, easy or
complicated, and simple or troublesome.

People tend to try and do 3 things once faced with a problem: they get afraid or uncomfortable
and want it would go away; they feel that they need to return up with a solution and it's to be the
correct answer; and that they search for somebody answerable. Being faced with a problem
becomes a haul.
Problem Solving Techniques and Uses
 Identify the problem – The most important step of the
problem-solving technique is to identify the problem and it
has some ideas to solve the problem. If you got a complaint
from the client about one of the project team first you want
analyze the problem and find out the solution.

 Identify the Causes of Problem – If you want to involve in the

problem and find solution for that first of all you want find
what the causes for the problem are. Ask questions that will
help to understand the issue and need this critical information
in order to present the most powerful solution.

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  Generate Ideas – After identify the problem and causes we
need to generate some creative and develop good ideas match
to solve the problem.

 Select one good idea – After comes up with several ideas that
will solve the problem, select one problem solving technique
idea you decide to choose. Define critical criteria for the
problem that use to evaluate how each solution compares to
each other.


Implement Action – When we have so many ideas to solve the
problem first of all everyone understands their responsibilities
and when you have taken responsibility for any fault, need to
implement the plan and follow up. Solving quickly critical for
all but sometimes get a mental block and are stumped to find
a good solution.
P4 Demonstrate that critical reasoning has been applied to a given solution .

Critical thinking is the ability to think in an organized and rational manner in order to

Understand connections between ideas and/or facts. It helps you decide what to believe

In. In other words, it’s “thinking about thinking”—identifying, analyzing, and then fixing

flaws in the way we think.

Steps of Critical Thinking

1. Identify the problem or question.

Be as precise as possible: the narrower the issue, the easier it is to find solutions or

answers.

2. Gather data, opinions, and arguments.

Try to find several sources that present different ideas and points of view.

3. Analyze and evaluate the data.

Are the sources reliable? Are their conclusions data-backed or just argumentative? Is

there enough information or data to support given hypotheses?

4. Identify assumptions.

Are you sure the sources you found are unbiased? Are you sure you weren’t biased
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in your search for answers?

5. Establish significance.

What piece of information is most important? Is the sample size sufficient? Are all

opinions and arguments even relevant to the problem you’re trying to solve?

6. Make a decision/reach a conclusion.

Identify various conclusions that are possible and decide which (if any) of them are

sufficiently supported. Weigh strengths and limitations of all possible options.

7. Present or communicate.

Once you’ve reached a conclusion, present it to all stakeholders.

Why Are Critical Thinking Skills Important?

When you think critically, you’ll constantly challenge what seems given. Say, in your job,

even if something appears to be functioning properly, critical thinking will help you try and

identify new, better solutions.

Critical thinking skills are the cornerstone of self-development and improvement.

For example, the biggest problem in my event is place where can hold this event.

Problem: Location

The first thing we think of when choosing a place to host that event is price and the second

is the spaciousness and convenience of that place.

The first place we chose was the Bitexco building for $ 350 a day and the second place we

chose was the Novotel Saigon Centre for $ 220 a day.

Although the price of the second place is lower than the first, the quality of the venue is the

same. Since then we have chosen the second place and can save the company $ 130 per day
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of events.

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