Corporate Profile 2017

Fuji Xerox Asia Pacific Pte Ltd, Malaysia Operations

1.
 Table of Content
03 Corporate overview
03 Com
03 o pa
pany Bac
ackkgrrou
ound
ound
d 24 Environmental Commitment
04 Co
ommpa
any
n Data & M
Ma
aana
nage
na
aggeemeentt Tea
am
0 Vi
05 Visiion & Mis
Visi issi
siion
on
06 Mi
06 Misssio
ssio
on Statem
emen entt an
en nd Sh
hared
e Val
a uees & 27 Social Contributions ,
50tth An
Anniiversa
erssa
aryy Awards & Recognition
07 Fuj
07 ujii Xerox
errox Net
e wo
work
rk:: Gl
G ob
obal
a
al
08 Fuj
ujii Xeerrox Nettwo
work
rk:: M
Maala
aysia
ysia
ys a
28 Appendix
09
9 Offi
fice Pro
odu
uct Busine
ess & Solu
utions
09 Of
09 Offic
fificce Mu
Mult
l ifun
nct
ctio
ionn
10
1 0 Fuj
ujii Xer
e ox
o Smart
ma
artt Wor
o kG
Gaatew
way
a
11 Cl
Clou
oud Seervvic
ou
oud icee Hu
H b
12
2 – 14 Of
O fic
fi e D
Dooccu
ummeen
ntt Sofftw
t arre So
ollu
uti
t on

15 Pro
oducctio
on System
m Busin
ness Group
16
6 Pro
r du
d ct
ctio
io
on Sys
ystteem
m Sof
oftw
ftw
twar
arre & So
olu
luti
uti
tion
ion
o s

17 Fuji Xerox Printers Channel

18 Offi
ficce Supplies

19 Fuji Xero
ox Global Services

23 Custo
omer Service

2.
Corporate Overview
Company Background

Fuji Xerox Co., Ltd is a 75-25 joint venture between FUJIFILM Holdings
Corporation (Japan) and Xerox Corporation (USA) engaged in the
business of developing, manufacturing and marketing world-class office
and publishing equipment and systems, digital colour and monochrome
multifunction devices, as well as document management software,
solutions and services in Japan and the Asia Pacific region. We also
manufacture digital copiers, multifunction devices and printers for
worldwide distribution.
large number of patents, establishing us as a global leader in technology.
To keep abreast of constant changes in the business environment, we
continue to reinvent ourselves towards a customer-centric approach
to address issues faced by our customers in an increasingly connected
world. Rapid ICT evolution demands that we must continue to be at the
forefront of technology in order to offer our customers the most effective
means of optimising workflow by leveraging on our proven expertise and
wide range of products and services.

Founded in 1962 with its headquarters in Tokyo, Japan, the Fuji Xerox
Group currently employs more than 45,000 people globally, and has
more than 80 domestic and international affiliates and sales subsidiaries.
The Malaysian operations began when Rank Xerox was incorporated in
1966. Twenty-six years later, in 1991, we changed our name to Fuji Xerox
Asia Pacific Pte Ltd (Malaysia Operations). Our focus on research and
development has resulted in many technological breakthroughs and a
We aim to move beyond our established and well-earned reputation as
‘The Document Company’ to emphasise on strengthening partnerships
with customers and with society at large on a global scale through our
Corporate Social Responsibility global initiatives.
Fuji Xerox Malaysia was awarded ISO 14001 Certification by the Japan
Audit and Certification Organisation in 2003 for our compliance with
environmental standards and commitment.

FUJIFILM
Holdings Corporation Fuji Xerox Asia
(Japan based) P te Ltd,
Owns 75% of Malaysia
Fuji Xerox Operations
Co., Ltd.

Fuji Xerox Co., Ltd. Fuji Xerox Asia

(Japan based) P te Ltd
(Singapore based))
Xerox Ltd.
(UK based). Fuji Xerox
Owns 25% of Malaysia Sdn. Bhd.
Fuji Xerox
Co., Ltd.

3.
Corporate Overview
Company Data
Name of Company : Fuji Xerox Asia Pacific Pte Ltd (993478-A)

Registered Address : Level 23, 23A & 25, Menara Binjai,

No 2, Jalan Binjai, 50450 Kuala Lumpur
Date of Registration : 25th July 1992

Legal Constitution : Private Limited Company

Legal Status : Foreign Branch

Authorised Share Capital : SGD 638,946,604.00

Paid-up Capital : SGD 638,946,604.00

Head of Company : Mark Tan, President

Number of Employees : 555 (as of October 2016)

Telephone Number : +60[3] 2191 1888

Fax Number : : +60[3] 2191 1818

Website : www.fujixerox.com.my

Management Team
President Mark Tan

Senior General Manager Johnny Loy

Regional Sales Operations

Senior General Manager Shin Yasuda

Marketing & Planning

General Manager Tsuyoshi Onuki

Greater KL Operations

General Manager Elisabeth Wong

Regional Sales Operations Mark Tan
President
General Manager Ang Bing Bee
Marketing & Planning

General Manager Thevendran Sivanantham

Operations Management

General Manager Khor Ai Eeng

Human Resources
General Manager Lee Jun Giat
Customer Service

Director Tham Sai Cheong

Finance

Deputy General Manager Nancy Looy

National Major Account Sales Operations

Deputy General Manager Lee Chin Guan

Marketing & Planning

4.
Corporate Overview
Vision

Our To be the most admired and trusted partner in

Vision knowledge and document management in Malaysia

Mission

Fuji Xerox Malaysia will realise the Fuji Xerox “Excellent Company” concept by delivering excellent returns to all stakeholders, based on the
three aspects of our Good Company Concept:

• Deliver high quality products and services to customers that satis

fy
Strong their needs and therefore create mutual and enduring value.

• Maximise sustainable long-term returns to our shareholders.

• Care for our natural environment in all our company and

individual activities.
Kind
• Be a responsible citizen by making a positive contribution to
local communities.

• Be a highly effective, lean and fast-moving organisation.

Interesting •

of their abilities/efforts.

5.
Corporate Overview
Mission Statement and Shared Values
We are driven by Fuji Xerox’s mission to:

Contribute to the
Build an environment advancement of the Achieve growth
global community by
for the creation and
continuously fostering our professional and
effective utilization mutual trust and
of knowledge personal lives
enriching diverse
cultures

The principles underlying our corporate mission

are manifested in our 10 shared values:
Customer
Satisfaction
Adventurous/ Environmental
Pioneer Spirit Consciousness

Joy and High Ethical

Shared
Standards

Trust and
Values
Consideration Thinking

Cultural Professionalism
Diversity

Team Spirit

Fuji Xerox Malaysia 50th Anniversary

Fuji Xerox Malaysia has celebrated 50th anniversary on March 2016. We would like to express our
deepest appreciation to all of our stakeholders. We are grateful for the privilege of celebrating a
Golden Jubilee - this would not have been possible without the trust and support we’ve received
through the years from the market. In celebrating this historic milestone, we salute those who
have blazed the trail before us.

For our 50th Anniversary logo, we chose a pink and orange ‘50’, which conveys our excitement
at achieving this historic milestone, as well as our energy and fresh approach in going forth into
the future. Our slogan, “Towards Greater Innovation”, symbolises our commitment to excellence
and our ongoing effort to create even better products and services for you in the years to come.
A heartfelt ‘Terima Kasih’ (thank you in Bahasa Malaysia) is dedicated to all of our customers,
suppliers, business partners, counterparts, members of staff and all those who have guided the
company through the decades.

6.
Corporate Overview
Fuji Xerox Network: Global

The Xerox Group operates under Xerox Corporation in North and South Asia Pacific region, such as in China, South Korea, Taiwan, Philippines,
America, Xerox Limited in Europe, and Fuji Xerox in Asia Pacific to cover Vietnam, Thailand,Myanmar, Malaysia, Singapore, Indonesia, Australia
over 150 countries around the globe. Fuji Xerox Co., Ltd serves as the and New Zealand.
hub for Xerox operations in the fastgrowing markets of Asia and the

Asia-Pacific Countries/Regions

Fuji Xerox Asia Pacific Pte Ltd. Singapore Fuji Xerox Document Management Solutions Australia
Fuji Xerox Singapore Pte Ltd. Singapore Pty. Limited
Fuji Xerox Asia Pacific Pte Ltd. Malaysia Fuji Xerox Document Management Solutions Hong Kong
(Malaysia Operations) Asia Limited
Fuji Xerox Malaysia Sdn Bhd. Malaysia Fuji Xerox Document Management Solutions Taiwan
Fuji Xerox Vietnam Company Limited Vietnam Asia Limited
Fuji Xerox Korea Co., Ltd. South Korea Fuji Xerox Finance Limited (Australia) Australia
Fuji Xerox Taiwan Corporation Taiwan Fuji Xerox Finance Limited (New Zealand) New Zealand
Fuji Xerox (Thailand) Co., Ltd. Thailand Fuji Xerox Leasing (China) Limited China
Fuji Xerox Philippines, Inc. Philippines Fuji Xerox Leasing (Thailand) Limited Thailand
Fuji Xerox Australia Pty Ltd. Australia Fuji Xerox of Shanghai Limited China
Fuji Xerox New Zealand Ltd. New Zealand Fuji Xerox of Shenzhen Ltd. China
PT. Astra Graphia, Tbk. Indonesia Fuji Xerox Far East Ltd. Hong Kong
(General agency for Fuji Xerox) Fuji Xerox Eco-Manufacturing Co., Ltd. Thailand
Fuji Xerox Global Services (China) Ltd. China Fuji Xerox Eco-Manufacturing (Suzhou) Co., Ltd. China
Fuji Xerox Asia Pacific Pte. Ltd., Myanmar Fuji Xerox Hai Phong Co., Ltd. Vietnam
(Myanmar Branch) Fuji Xerox China Procurement Service China
Fuji Xerox Asia Pacific Pte Ltd. Cambodia (Shenzhen) Co., Ltd.
(Cambodia Branch) Fuji Xerox Korea (Incheon Factory) Korea
Upstream Print Solutions Australia
Fuji Xerox Software Development Center China
Fuji Xerox (China) Limited China of China
Fuji Xerox Industry Development (China) China Fuji Xerox Singapore Software Centre Singapore
Co., Ltd.
Fuji Xerox (Hong Kong) Limited Hong Kong
United States
Xerox International Partners FX Global Supply Solutions, Inc.
Provides OEM sales and support of laser printers and consumables Conducts supply chain management for Fuji Xerox products in Europe and
North America
FX Palo Alto Laboratory, Inc.
Undertakes research on an outsourcing basis, mainly regarding multimedia and
communication technologies
7.
Corporate Overview
Fuji Xerox Network: Malaysia

Our branches and distributors are committed to placing our customers first to help solve growingly diverse and complex issues faced by them in all
spheres of business and management, from the traditional office market to the service and publishing areas.

Map of Malaysia

Headquarters Fuji Xerox Malaysia

Sdn Bhd
• Penang
• Ipoh • Petaling Jaya
• Melaka > Human Resources
• Johor Bahru > Finance Service Operations
• Kota Kinabalu > Customer Support Centre
• Kuching > Customer Technical Support
> Solution Business Group
• Alor Setar
• Kuala Lumpur
• Shah Alam
• Bangi

Dealers
West Malaysia (Northern) West Malaysia (Central)
Penang Kedah (Sg. Petani) Kuala Lumpur Selangor Negeri Seremban Negeri Sembilan
• Markvin OA (M) • Markvin OA (M) • Mewamax Solutions (Petaling Jaya) (Nilai) (Seremban)
Sdn Bhd (HQ) Sdn Bhd Sdn Bhd • CoE Marketing (M) • CoE Marketing (M) • Yih Ming Enterprise
Sdn Bhd (HQ) Sdn Bhd (M) Sdn Bhd

West Malaysia (Southern) West Malaysia (East Coast)

Johor (Batu Pahat) Johor (Johor Bahru) Kelantan Terengganu Pahang Pahang
• Kim Fook (BP) • Kim Fook (Kota Bahru) (Kuala Terengganu) (Kuantan) (Raub)
Sdn Bhd Engineering Services • Kim Fook East Coast • Kim Fook East Coast • Kim Fook East Coast • Zerox Office
Sdn Bhd (HQ) Sdn Bhd Sdn Bhd Sdn Bhd (HQ) Automation

East Malaysia (Sabah) Brunei

W.P. Labuan Tawau Sandakan Lahad Datu • MTM Office
• Keharsons Sdn Bhd • Joint Marketing • Megaeternal • Aramaju Sdn Bhd Automation
Sdn Bhd Services Sdn Bhd Company

East Malaysia (Sarawak)

Miri Bintulu Sibu
• Aime Industrial • Xerojaya Sdn Bhd • Licktron Marketing
Services Sdn Bhd Sdn Bhd

8.
Office Product Business & Solutions
With increased globalization, business diversification and emergence Office Multifunction
of new information communication technology (ICT) products and
solutions, the corporate environment has been continuously changing.
Give your business a boost by using Fuji Xerox’s Office Multifunction.
Companies need to rapidly adapt to environmental changes and
Make your pick from our extensive range of office multifunction devices
uncertainties to gain first mover advantage.
to achieve higher productivity and efficiency at your workplace. Be
it Small Office or Big Workgroups. From Black and White to Colour
Regardless of place and time, effective utilization of large amount
documents. From Standalone Printer to Multifunction Devices. You want
of information through ICT becomes the new challenge. We are all
it, we’ve got it.
constantly searching for ways to communicate and collaborate more
efficiently.

Communication innovation is a major and never-ending challenge for the

modern enterprise. Fuji Xerox has evolved from its founding business of
“copying information on paper” into a company that supports valuable
communication to fulfill customers’ needs in many ways.

We provide solutions and services that help to resolve customers’ business

challenges to generate corporate value more effectively and efficiently.

Multifunction Device

Color Multifunction Black & White Multifunction

LOW LOW

• DocuCentre-V C2263/ C2265 • DocuCentre-V 2060

• DocuCentre-VI C2271 • ApeosPort-V 2060
• ApeosPort-VI C2271

MID MID

• DocuCentre-VI • DocuCentre-V 3060/ 3065

C3370/ C3371/ C4471 • ApeosPort-V 3060/ 3065
• ApeosPort-VI • DocuCentre-V 4070/ 5070
C3370/ C3371/ C4471 • ApeosPort-V 4070/ 5070

HIGH HIGH

• DocuCentre-VI
• DocuCentre-V
C5571/ C6671/ C7771
7080/ 6080
• ApeosPort-VI
• ApeosPort-V
C5571/ C6671/ C7771
7080/ 6080
• DocuCentre-V
C7785/ C6685/ C5585
• ApeosPort-V
C7785/ C6685/ C5585

9.
Fuji Xerox Smart Work Gateway
Smart Work Gateway (SWG) is a new way of working. It changes how you Discover a smarter way of working
manage your workplace and helps you re-imagine your operations and
streamline your communications, setting a new benchmark in usability. With Fuji Xerox Smart Work Gateway, you have more ways to create
and sustain innovative, meaningful and relevant ways to engage with
With SWG, you can boost flexibility, remove barriers, and give yourself different customers, employees and suppliers.
the freedom to organize how you wish to work. Change how you plug
in, sign on and connect to your workplace from any location you choose.
Free up your time, be productive and spend your time on work that is
meaningful to you. Importantly, in today’s world, SWG allows you to
achieve this while adhering with compliance and security policies. Simply
put, it is an employee and customer-centric approach to change the
environment you work in. Our world is dynamic, so isn’t it time your
workplace follows suit? Work is beautiful with Smart Work Gateway.

Multi-Function
Device

New Software
Applications
Smart Work Services

Gateway
Smart Work Gateway is a combination
of software services, multi-function
devices, new applications and FX Direct
& Management Console.

FX Direct &
Management
Console

10.
 Working
Folder

Cloud Ser vice Hub

Feature Overview
Single Sign-on
Cross Searching
Thumbnail Preview
Conver ts Office
documents at printing
Scan: Upload to Cloud

Cloud Service Hub

Connect with various popular cloud systems through Fuji Xerox Cloud
Service Hub to optimize workflows,improve productivity, increase agility
and help grow your business. With Smart Work Gateway, you can work
with as many private and public cloud services as you like, depending on
your own environment and needs.
In fact, you can connect directly with seven cloud systems (e.g. Dropbox,
Google Drive, SharePoint Online, etc.) and via a host of cloud connection
services strategic partners (e.g. Box etc.):
• Reach and search multiple storage clouds with a single sign-on
• Convert Microsoft Office files automatically
• Easily transform your business processes

11.
Office Document Software Solution

Solution For Your Office

Over the years, Fuji Xerox has been continuously exploring and figuring
out ways to solve one of the most challenging and costly office
environment issues in document lifecycle management. Our suite of
software solutions, provides value-added enhancements to document
lifecycle management process.
The process of handling business document and operations is made
simple, which means internal workflows can be accelerated, competitive
opportunities created, and new levels of performance achieved.

01
1
Device
& Output
Management
Mobile and
05
5 Cloud Services

Imaging and
Capturing
Management

04
4
Security and
Compliance 3
03 Document
Management

12.
Office Document Software Solution

Fuji Xerox provides customers with a wide range of centralized device and output
Device management capabilities. It does not only offer system administrators unprecedented
& Output ease of managing a diverse array of print devices across an enterprise, it also gives
them the capabilities to monitor, measure and/or allocate every print and copy job
Management throughout an organization. With these capabilities, customers able to achieve cost

Device/Output Management Software: -

• ApeosWare Management Suite 2 – Centralized management system for devices,

users, usage, cost allocation/chargeback and on demand printing.

• Server-less On-Demand Print – Release your print jobs at any device within your
network on demand without a print server.

In business environment, workers are commonly struggling with issues related to

Imaging and moving documents between the paper-based and digital world. Equipment required
for digitizing documents is costly and are not universally available. Fuji Xerox solutions
Capturing help customers remove the barriers between paper and digital worlds, making the
Management integration faster and convenient within your existing infrastructure.

Imaging and Capturing Management Software: -

• ApeosWare Management Suite 2 – Intelligent capturing module built on robust and

extendable architecture with connectivity to 11 major systems including Salesforce,

• ApeosWare Flow Management – Processing hub for documents from various sources

Document/Content Management systems are primarily focused on the capture,

storage, access and retrieval of both electronic documents and electronic images of
Document paper-based information captured through the use of a document scanner. The
Management
cost. Fuji Xerox brings to you 'state-of-the-art' technologies to let you understand and

Document Management Software:-

market today, enabling diverse users to cost-effectively share, archive, and electroni-
cally process a wide range of business critical content securely.

• DocuWorks 8 – Document handling software that enables various electronic

documents to be handled intuitively on the computer screen just like handling paper
documents.

13.
Office Document Software Solution

. Copying or scanning of the documents will

be stopped once the security code is detected.

14.
Production System Business Group
Production System

Production Color System Continuous Feed System

IGen 5 Press - Pantone 150ppm 530gsm FX 2800 Inkjet - CMYK 2624ppm

Entry Production Color

FX 1400 Inkjet - CMYK 1312ppm

Color 1000i Press
Gold / Silver 100ppm Rated
Production Monochrome

Versant 3100 Press - CMYK 100ppm Rated Nuvera 314EA

314ppm B&W

Versant 180 Press Nuvera 288EA Nuvera 157EA

CMYK 80ppm 288ppm B&W 157ppm B&W

Nuvera 200EA Nuvera 144EA / MICR

200ppm B&W 144ppm B&W
Color 60/70 Press
CMYK 60/70ppm High Volume Monochrome

Pr System

D136 Copier / Printer

DocuColor 1450 GA 136ppm B&W
CMYK 14.3ppm Color /
D95/110/125
51ppm B&W
95/110/125ppm B&W

Engineering Systems

Wide Format Color Wide Format Monochrome

Docuwide 3035
LED 1600 II Docuwide 6035

15.
Production System Software & Solution

•
• CGS Oris
• XMPIE W2P Solution
• Color Profiler Suite
• EFI Digital Storefront • Color Profiler Maker Pro

Web to Color
Management

Output
and Process
Variable Data
Management
• Freeflow Print Server Publishing
• Freeflow Print Manager
• Freeflow Output Manager
• Printsoft
• Freeflow Process Manager
• Pintney Bowes
• Freeflow Makeready • Objective Lune
• Elixir Technologies • Bottomline
• XMPie

16.
Fuji Xerox Printers Channel
Black & White Printers
A4 Black & White Printer Personal / SOHO Mid / High workgroup
A4 A4
• DocuPrint P225db/P225d - 26ppm • DocuPrint P355d - 37ppm
• DocuPrint P265dw - 30ppm • DocuPrint P455d - 45ppm
• DocuPrint P355db - 37ppm • Phaser 4622 - 65ppm
A3
• DocuPrint 3105 - 32ppm
• DocuPrint 3055 - 35ppm
• DocuPrint 5105d - 55pm

Color Printers
Personal / SOHO Mid / High workgroup
A4 A4
• DocuPrint P225db/P225d - 26ppm • DocuPrint CP305d - 23/23ppm
• DocuPrint P265dw - 30ppm • DocuPrint CP315dw - 28/28ppm
• DocuPrint P355db - 37ppm • DocuPrint CP405d - 35/35ppm
• Phaser 6700DN - 47/47ppm
• CQ8880DN - 51/51ppm
A3
• DocuPrint C2255 - 25/25ppm
• Phaser 7100 - 30/30ppm
• DocuPrint C5005d - 50/55ppm
• Phaser 7800DN - 45/45ppm

Multifunction Printer
Black & White Multifunction Printer Color Multifunction Printer
A4 A4
• DocuPrint M225dw • DocuPrint M265z • DocuPrint CM115w • DocuPrint CM315z
3in1 26ppm 4in1 30ppm 3in1 10/12ppm 4in1 28/28ppm
• DocuPrint M225z • DocuPrint M355df • DocuPrint CM225fw • DocuPrint CM405df
4in1 26ppm 4in1 37ppm 4in1 18/18ppm 4in1 35/35ppm
• DocuPrint M455df • DocuPrint CM305df • DocuPrint CM505da
4in1 47ppm 4in1 23/23ppm 4in1 45/45ppm

Multifunction Device
Black & White Color
A4 A4
• DocuPrint M465 - 4in1 45ppm • DocuPrint CM415 - 4in1 35/35ppm
A3 A3
• DocuCentre S2011 - 3in1 20ppm • DocuCentre SC2020 - 4in1 20/20ppm
• DocuCentre S2520 - 4in1 25ppm

17.
Office Supplies
Fuji Xerox Office Supplies offers expertise in the widest range of digital Our supplies are including copier paper, digital paper, engineering paper,
quality products that are readily available, representing strong value for computer media as well as printer consumables
money, supported by ease of ordering and accurate timely deliveries
with commitment to social, business and environmental sustainability.

Digital Paper
- Colotech+
- Colotech+ Silk
- Colotech+ Gloss
- Colour Expression

Computer Media
Desktop Printer
- Computer Form
Consumables - Labels
- Toner Cartridges - Transparencies

Wide Format
Media
- Paper rolls
- Tracing Paper

18.
Fuji Xerox Global Services
Fuji Xerox Global Services as your Next Generation Managed Print Services (NGMPS) & Document
Outsourcing Services Partner.
Many customers in various industries have evaluated and selected
Our solutions and services were created on the understanding that each Fuji Xerox Global Services because of its world-wide presence and
business is different, and each has its own challenges. We have a broad sophisticated process which enable globally standardized service delivery.
spectrum of print solutions to reduce the costs of printing, automate
business processes, manage documents and much more. Our knowledge and experience accumulated by working with our
customers will help us contribute further to the customer’s business
Our technology and services can help you solve common business Service.
challenges, but they can also transform your work practices. Our
document and business process services help you to focus on what
really matters. They include managed print services, print and mail room
management, document imaging and business process outsourcing.

Fuji Xerox Document Outsourcing Services Overview

We offer on-site and off-site services to cater for each business unique needs.

19.
Value proposition

Why Fuji Xerox Global Services?

• World-wide presence and sophisticated process

• Our knowledge and experience accumulated from working with our customers

• More than 10 years’ experience in document outsourcing services

Service Professionals Geographic Coverage
• Providing services with global standard

• Structured setup to optimise project delivery

• Continues improvements with Lean Six Sigma

15,000 160
Business Professionals Countries

Fuji Xerox Global Services comprise of three major lines of service:

Next Generation Managed Print Services

• Aims to help companies in using their information more effectively,
and not only helps them print for less but also helps them print less.
• In order to achieve this, Fuji Xerox provides continual improvements
that extends beyond optimizing output devices based on Managed
Print Services.
• With Next Generation Managed Print Services, we have developed
a three-stage approach that brings continuous value and provides
services according to the maturity of the customer’s office.
• We measure the maturity level of the office environment using Fuji
Xerox technology and assessment know-how to provide services that
suit the needs of the customer.

Stage 3 Business process automation and work-style transformation

Print Less

Automate • Paper Document Digitization

and Simplify • Content Management

Stage 2 Security enhancement and integration to network environment

Secure • Security Solution • Mobile Solution / Cloud Solution
and Integrate • Integrated Helpdesk
Print for Less

Achieving an optimal output environment

Stage 1
• Assessment • Output Device Optimization
Assess • Change Management • Centralized Printing / Mail Room
and Optimise • Integrated billing / • Sustainability
Periodic reports

20.
Communication and Business Process Outsourcing

• We provides various solution such as digitization, indexing, storage

and analysis to reduce processing time and shorten time to market
and the decision making. We also provide Business document process
automation (BPO) & Analytics to help customers to gain further insight
into their business processes.

• Various Types of Communication with Documents

Communication & Cross Media Finance and Imaging and Document

Marketing Services
A holistic managed services
from document concept,
production to delivery across a
full range of marketing
activities.
Communication Services
Enabling effective customer
communication through
optimal combination of printed
and digital med
Administration Services Management Services
Optimizing account payable / Capturing information digitally
receivable process from and integrating with the
document capture to payment. client's business processes.

• Depending on customer’s needs, we offer entry level to enterprise

Document Management Solutions (eDMS) with/without Scanner
Solutions to help customers’ business processes to improve sales and
customer satisfaction.

Helping customer achieving their pre-define key objective/targets

Digitizing legacy documents for centralize management

Transform from paper centric to e-process centric

Measurable reports for analytics

Increase efficiency by reducing time spent in manual processes

Enterprise Software & Solution

Enterprise Document
Management Solutions Capture Solution Business Process
Business Analytics
(eDMS) Automation (BPO)

Document Archiving Form processing / Document process Report / Business

& retrieval Data Extraction approval & automation Intelligence

21.
Fuji Xerox Document Management Solutions (FXDMS)

• We aim to be Business process outsourcing (BPO) Partner for

customer communications & business process automation.
We improve their efficiency, reduce their costs and enable them to
focus on their core business activities.
• We help clients succeed in the communication revolution, helping
them go multichannel, mobile, interactive, 24hrs a day.
• Helping customer achieving their pre-define key objective/targets
Grow their businesses and focus on market demands
(core activities)
Improve customer experience
(retain, acquire and grow customers)
Minimise capital investment (no assets purchase)
Increase efficiency by reducing time spent in manual processes
Increase profitability (back-office and/or postage costs savings)
Hassle-free communication outsourcing yet secured (certified)
Measurable reports for business analytics
Implement changes in response to business needs
(achieve speed to market)

Our Approach

End-to-end Customer Communication Management

Not Just Print & Imaging Services but all various communications
management and delivery channels

FXDMS
FXDMS End-to-end Customer Communication Management End Customer
Client

Targeted Emails
Messages Multi-channel
Customer Aggregate Distribution
Data Delivery Communications
Enrichment & Preferences Channel Outward
Transformation Management Distribution
Management
Website &
Outbound ePresentment

Fuji Xerox:
Collaborate
Reconciliation Inbound
Reporting
Inward
Analytics Responses &
Interaction: Archive & Transaction
Workflow Requests
Web Services & Content Mobile
File Exchange Automation Digitisation &
Portal Transformation

Capture &
Validation

Aggregated
Channel

Social
Media

Mail &
In Person 22.
Customer Service
Fuji Xerox is a Service Capability & Performance
(SCP) certified organization. Our service level
satisfies the stringent requirements of SCP.
Subsequent annual audits and re-certifications
prove that we have consistently achieved high
customer satisfaction and meet global benchmarks
of service excellence

In 2015, our eSupport resolved most of our customer service requests

almost immediately via:

• Online Support Assistance (OSA). Direct access to our solution • Our Customer Support Centre. Our MSC status ensures that
database provide our customers with 24-hour assistance every day of customers’ queries and requests will be addressed in the most efficient
the year. manner through our Regional Technical Centre and direct service team.

Excellent Service Culture

Fuji Xerox is committed to ensure Total Customer Satisfaction through
our Excellent Service Culture.
All our service engineers have undergone our regional training program
in maintenance skill and product knowledge. As a result of this training,
over 95% of customer service requests are resolved during just the initial
visit by trained service engineers, a very high percentage for the industry.
On another hand, our service engineers are equipping with a smartphone
that installed with field mobility application where it allows engineers to
update their work status, check spare part availability and device service
history anytime anywhere. After then all the data are feedback to Fuji
Xerox CRM system in real time and this practice has significantly improve
engineer’s work efficiency consequently it improves our response time to
customer and resolution rate in repairing machine.

With over 200 direct service personnel nationwide, our customers can
be assured of our attention in most timely and professional manner.
To maintain our higher skills of problem resolution, we constantly
monitor our service performance, audit our direct and indirect service
teams and conduct technical skill contests to ensure the highest level
of service and customer satisfaction

23.
Environmental Commitment
Fuji Xerox is the leader and pioneer in introducing green technology to
minimise our carbon footprint. We strive to reduce the environmental
impact in the process of purchasing materials, manufacturing, paper
procurement, sales, and logistics, as well as in the customers’ offices.
We have established key requirements for suppliers, including the
traceability of raw materials and the environmental management of its
manufacturing plants.
Fuji Xerox has a long and proud history of protecting the environment
since 1969. We believe that in all aspects of our business, our activities
must be in harmony with the environment, and that by providing
products, services and information that are safe and friendly to the
environment. We will achieve the world’s highest level of contributions to
the environmental conservation activities begun by our customers and
society.
Among the main green initiatives taken are:
• Zero Landfill.
Fuji Xerox believes that used products are not waste but rather valuable
resources, and we have been promoting our Recycling System based on
this principle. By collecting our customers’ used products and reusing or
recycling them, this system aims to effectively utilize resources with the
goal of achieving zero landfill.
• CO2 emissions reduction.
Reduce CO2 emissions of our products’ during their life cycle in accordance
with the global Fuji Xerox target of 30% reduction by 2020 against the
2005 baseline. There are zero CO2 emissions at all our production and
development facilities.

Fuji Xerox Green Initiatives

Fuji Xerox aim to be the world’s leading company in environmental reducing the risk of chemicals polluting the environment. Fuji Xerox and
initiatives that are based on global environmental policies and key its affiliates have established an Ecology and Safety Vision for achieving
strategies. All our Research and Development activities are geared a sustainable society
towards preventing global warming, preserving natural resources and

Customer

Adventurous/
satisfaction
Environmental
Ecology & Safety Vision
pioneer spirit consciousness

world’s highest level of contributions to the environmental

Joy and High ethical conservation activities of customers and society.
standards
Shared
Trust and Values Basic Ecology & Safety Policies
consideration thinking
1. Comply to legal and internal regulations 6. Practice environmental marketing
2. Make efforts in resource/ energy-saving 7. Disclose information
Cultural 3. Develop/introduce new technologies 8. Attend to unforeseen occurrences
Professionalism
diversity
4. Improve/reinforce management 9. Educate/Enlighten
systems 10.Colloborate with our partners
5. Improve harmony with society

P-D-C-A Environmental Management

24.
Integrated Recycling System
Transition from a “Throwaway” to a “Recycling” Society
As part of our efforts to fulfill our corporate responsibility toward society
by reducing the environmental impact throughout the entire lifecycle of
our products, Fuji Xerox has been involved in a resource recycling system
(product recycling) that considers used products not as disposable waste,
but as valuable resources.
Fuji Xerox Closed
Loop System
Fuji Xerox will continue working toward reducing environmental impact
and developing a sustainable society. We have effectively closed the
loop of our product life cycle and in doing so helped resolve a growing
electronic waste problem.
25.
Used products from our business activities in the Asia Pacific region are
collected and transported to be recycled at Fuji Xerox Eco-Manufacturing
Plant in Thailand - achieving our goal of “zero landfill”. Used products
from Korea, Australia and New Zealand are recycled locally. We take
great pride in our closed-loop system with 99.6% recycling rates for our
equipment in Asia Pacific region.
By using recycled resources, we are reducing the requirement of new
raw materials through parts reuse, and in some cases, increasing our
profitability by remanufacturing parts.
Fuji Xerox Malaysia Sustainability Report
This report covers our sustainability impact in Malaysia. We have
attempted to provide a complete overview of our operations within the
established scope. Our first report was published in February 2014. We
are committed to continuing our reporting journey and expect to publish
a sustainability report annually.
Fuji Xerox Malaysia has presented our performance relative to the wider
sustainability context both in Malaysia and in the region. With rising
energy costs and onset of global warming, many businesses are now
recognising the benefits of using green technology. In line with the
MyHIJAU Mark : Green Certification
In line with Malaysia government vision, Fuji Xerox Malaysia is
committed to real, measurable green solution in office environments.
Our green products and services have been endorsed with MyHIJAU
Mark. This MyHIJAU Mark helps consumers identify products that have
been verified by GreenTech Malaysia.
MyHIJAU Mark Products must meet all of the following criteria:
Minimise the degradation of Promote health and/or
the environment, or reduce the improvement of the
greenhouse emissions; environment; and
Malaysian government’s commitment and focus on sustainability, we
have illustrated throughout this report our concerted effort to practise
and encourage our customers to embrace green technology.
We believes that continuous engagement with our stakeholders helps
us to build a deep understanding of the company and our industry.
Through these interactions, we gain meaningful information about the
expectations of stakeholder groups within and outside of our company.
Our stakeholder engagement mode is ongoing and similar to previous
years, consistent with our business model.
Conserve the use of energy,
water and/or other forms of
natural resources, or promote
the use of renewable energy, or
be able to recycle waste material
resources.
26.
Social Contributions
One of Fuji Xerox’s core beliefs is that our company exists to service
society and to contribute towards a better tomorrow. In line with the
‘Kind’ aspect of our Good Company Concept, all our corporate activities
are underpinned by a deep concern for our natural environment and by
a social responsibility to local communities.

Some of our major positive contributions to the environment and society

are:

Kind to Environment Kind to Society

Tree Planting Programme Educational Visit

Fuji Xerox Malaysia is targeting Fuji Xerox Malaysia as one of the

to plant 20,000 mangrove trees leading providers in document
by the year 2020. So far, we management and solutions
have planted more than 15,000 give opportunity to student to
mangrove trees nationwide in observe the walk through of
this programme which is part of printing production line. This
our corporate social responsibility activity will benefit student,
(CSR) activities. This programme as a platform to engage the premium partner and Fuji Xerox towards strengthening
communities, employees, customers and media to increase document solution and services knowledge.
awareness and appreciation to mother nature.

Awards & Recognition

ISO Certified Company
One of Fuji Xerox’s core beliefs is that our company exists to service
society and to contribute towards a better tomorrow. In line with
the ‘Kind’ aspect of our Good Company Concept, all our corporate
activities are underpinned by a deep concern for our natural
environment and by a social responsibility to local communities.

Awards
MaSRA Awards

MaSRA is an awards focusing on giving recognition to Malaysia

organisations which report and disclose economic, environmental and
social information in line with sustainability reporting frameworks. It
encourages the uptake of sustainability reporting in order to raise
awareness of corporate transparency issues.

MaSRA awards is the longest running sustainability award in Malaysia

and still going strong after 12 years. Since the first launched of
sustainability report, Fuji Xerox Malaysia has been shortlisted to receive
this awards for two consecutive years.

Recently, we have won ACCA Malaysia Sustainability Reporting Awards

(MaSRA) 2016 – Circular Economy for the 1st time in this category. The
Awards Presentation Ceremony for ACCA MaSRA 2016 was held on
10 January 2017 at Sime Darby Convention Centre.

27.
Appendix
Fuji Xerox Offices (Klang Valley) West Malaysia Branches
FUJI XEROX MALAYSIA HQ Penang Office
Fuji Xerox Asia Pacific Pte Ltd – Head Office No. 3-G, 3-1 & 3-2, Persiaran Bayan Indah,
Bayan Bay,
Level 23, 23A & 25, Menara Binjai 11900 Bayan Lepas, Penang.
No.2, Jalan Binjai, 50450 Kuala Lumpur, Malaysia. Tel: +60 (4) 643 5000
Tel: +60 (3) 2191 1888 Fax: +60 (4) 644 4677
Fax: +60 (3) 2191 1818
Ipoh Office
Service & Logistic Operations Office C-G-3A, Greentown Square,
Ground & 1st Floor, Jalan Datuk Seri Ahmad Said,
No .10, Jalan Bersatu 13/4, 30450 Ipoh, Perak.
46200 Petaling Jaya, Selangor Tel: +60 (5) 254 3668
Tel: +60 (3) 2191 1888 Fax: +60 (5) 254 3668
Fax: +60 (3) 7882 2769 (Service)
+60 (3) 7882 2637 (Logistic) Melaka Office
No. 17, Jalan KL3/11,
Fuji Xerox Malaysia Sdn Bhd Operations Kota Laksamana,
Level 3, Quill 9, 112, 75200 Melaka
Jalan Semangat , Petaling Jaya Tel: +60 (6) 281 0466
46300, Selangor Fax: +60 (6) 281 0408

Putrajaya Sales Office and Showroom Johor Bahru Office

Galeria PJH, Unit 8, Level 1, No. 21 & 23, Jalan Setia Tropika 1/28,
Jalan P4W, Presint 4, Taman Setia Tropika, Kempas,
Persiaran Perdana, 81200 Johor Bahru, Johor.
62100 Putrajaya. Tel: +60 (7) 238 7868
Tel: +60 (3) 8888 2998 Fax: +60 (7) 238 2678
Fax: +60 (3) 8888 2689
Alor Setar Service Office
Wisma MPL Service Office No 10 (1st Floor),
Lot 1.01 & 1.02, 1st Floor, Kompleks Perniagaan Jelatek,
Jalan Raja Chulan, Jalan Langgar,
50200 Kuala Lumpur 05460 Alor Setar, Kedah.
Tel: +60 (3) 2031 7966 Tel: +60 (4) 735 2882
Fax: +60 (3) 2031 7955 Fax: +60 (4) 732 2882

Shah Alam Service Office

Level 4, No. 8, Pusat Dagangan UMNO Shah Alam,
Persiaran Damai, Seksyen 11, East Malaysia Branches
40000 Shah Alam, Selangor
Tel: +60 (3) 5511 0418 Kota Kinabalu Office
Fax: +60 (3) 5511 0419 Block K, Lot 65,
Ground Floor – 5th Floor,
Bangi Service Office KK Times Square,
Unit 26-01, 1st Floor, 88100 Kota Kinabalu, Sabah.
Jalan 8/35, Seksyen 8, Tel: +60 (88) 486 888
Seri Bangi, 43650 Bangi. Fax: +60 (88) 486 668
Tel: +60 (3) 8925 6882
Fax: +60 (3) 8925 6613 Kuching Office
199A-201, Lot 3049 & 3050,
Eastmoore Centre, 2 1/2 Mile, Jalan Rock,
93200 Kuching, Sarawak
Tel: +60 (82) 240 633, 254 633
Fax: +60 (82) 418 733

28.
Dealers Network
West Malaysia
Markvin OA (M) Sdn Bhd
(HQ) - Penang.
Tel: +60 (4) 229 8922
Fax: +60 (4) 229 6922
Markvin OA (M) Sdn Bhd
(Sungai Petani) - Kedah.
Tel: +60 (4) 431 0108
Fax: +60 (4) 431 0208
CoE Marketing (M) Sdn Bhd
(HQ) - Klang Valley, Selangor.
Tel: +60 (3) 7729 1311
Fax: +60 (3) 7729 1308
Mewamax Solutions Sdn Bhd
(Kuala Lumpur).
Tel: +60 (3) 6272 8031
Fax: +60 (3) 6274 6367
CoE Marketing (M) Sdn Bhd
(Nilai) - Negeri Sembilan.
Tel: +60 (6) 850 1328
Fax: +60 (6) 850 1332
Yih Ming Enterprise (M) Sdn Bhd
(Seremban) - Negeri Sembilan.
Tel: +60 (6) 763 3959
Fax: +60 (6) 763 1466
Kim Fook (BP) Sdn Bhd
(Batu Pahat) - Johor.
Tel: +60 (7) 455 6133
Fax: +60 (7) 455 6033
Kim Fook Engineering Services
Sdn Bhd (HQ) - Johor Bahru.
Tel: +60 (7) 334 7173
Fax: +60 (7) 332 9688
29.
West Malaysia
(East Coast)
Zerox Office Automation
(Raub) - Pahang.
Tel: +60 (9) 355 2615
Fax: +60 (9) 355 0070
Kim Fook East Coast Sdn Bhd
(HQ) - Kuantan, Pahang.
Tel: +60 (9) 514 2288
Fax: +60 (9) 514 4098
Kim Fook East Coast Sdn Bhd
(Kuala Terengganu) - Terengganu.
Tel: +60 (9) 624 6312
Fax: +60 (9) 624 6313
Kim Fook East Coast Sdn Bhd
(Kota Bahru) - Kelantan.
Tel: +60 (9) 743 3489
Fax: +60 (9) 743 3849
East Malaysia
Keharsons Sdn Bhd
(W.Persekutuan) - Labuan.
Tel: +60 (87) 422 433
Fax: +60 (87) 422 777
Joint Marketing Sdn Bhd
(Tawau) - Sabah.
Tel: +60 (89) 779 818
Fax: +60 (89) 762 715
Megaeternal Services Sdn Bhd
(Sandakan) - Sabah.
Tel: +60 (89) 274 733
Fax: +60 (89) 274 833
Aramaju Sdn Bhd
(Lahad Datu) - Sabah.
Tel: +60 (89) 882 037
Fax: +60 (89) 888 680
Aime Industrial Services Sdn Bhd
(Miri) - Sarawak.
Tel: +60 (85) 412 378
Fax: +60 (85) 411 114
Licktron Marketing Sdn Bhd
(Sibu) - Sarawak.
Tel: +60 (84) 326 565
Fax: +60 (84) 320 955
Xerojaya Sdn Bhd
(Bintulu) - Sarawak.
Tel: +60 (86) 331 699
Fax: +60 (86) 338 859
Brunei
MTM Office Automation
Company
Tel: +673 265 2525
Fax: +673 265 0999
© 2016 Fuji Xerox Co., Ltd. All rights reserved.
© 2016 Fuji Xerox Co., Ltd. All rights reserved.