"CONFECCIONES ROMERS" is dedicated to making shirts to order in the state of

tlaxcala and its surroundings.

As can be seen in the sipoc diagram, the first step is for the customer to place the order and
the specific characteristics of how he wants the product, so that later the molds are prepared
and the manufacturing process is carried out.
Within the manufacturing process the weight is carried out, made by two manual or
automatic machines. since they were made, they are washed and the print and embroidery
are added. To later verify their quality and add the buttons. Up to this point the shirt is
ready and can be ironed and separated by size and color to prepare the order. But since
January a problem has been detected within the production, since the estimated time for
delivery is not being ideal and customers show dissatisfaction in the orders.

Since we have non-compliance within the production, for which we want to make the
process of making the shirts more efficient, otherwise the company will begin to lose
customers. As can be seen in the following tool (ishikawa) causes that are causing the
production breach are listed. since within the organization all the technological, economic
and human resources must work in complete synchronization so that the purposes are
fulfilled.
The process is illustrated in a sipoc diagram as it takes into account all aspects within the
process as opposed to the flow chart.
The QFD method is not used since it identifies the client's needs and it would be a better
option within another phase to improve the product, as well as the kano model. In the same
way, benchmarking and kaisen represent tools applied in continuous improvement,
therefore they are not optimal to define the problem as such; and the check sheets and the
5s methodology are more useful when it is required to find trends through information
analysis, when process control is required, respectively.