Gurpreet (3/28/2021, 2:35:34 PM): Thank you for contacting EA HELP, my name is

Gurpreet, may I start with your first name please?

Andrei (3/28/2021, 2:35:45 PM): hello
Andrei (3/28/2021, 2:35:54 PM): my name is Andrew
Gurpreet (3/28/2021, 2:36:07 PM): Nice to meet you, Andrew. How may I assist you
today?
Andrei (3/28/2021, 2:36:19 PM): i have the same issue as yesterday
Andrei (3/28/2021, 2:36:23 PM): nothing seems to be solved
Andrei (3/28/2021, 2:36:36 PM): i presume you have the transcript of yesterday
convo
Andrei (3/28/2021, 2:36:43 PM): i've been told you would get it
Gurpreet (3/28/2021, 2:37:02 PM): Nothing to worry and I'll try my best to help you
with FUT Birthday gift packs.
Gurpreet (3/28/2021, 2:37:11 PM): May I know your registered email with an EA
Account?
Andrei (3/28/2021, 2:37:34 PM): The thing is
Andrei (3/28/2021, 2:37:57 PM): did you guys manage to refresh the system or what
you've told me yesterday so you can find my account?
Andrei (3/28/2021, 2:38:03 PM): email : mihu.andrei95@yahoo.com
Gurpreet (3/28/2021, 2:38:54 PM): Thank you.
Gurpreet (3/28/2021, 2:40:17 PM): I checked and would suggest you to wait for some
time and you should get your rewards when you log in between March 26 and April 9,
2021, as long as you eligible to get them.. To make sure you are eligible, you
should check out our FAQ.

https://www.ea.com/games/fifa/fifa-21/news/fut-21-birthday
Andrei (3/28/2021, 2:40:45 PM): can i ask you something please?
Gurpreet (3/28/2021, 2:41:06 PM): Yes!
Andrei (3/28/2021, 2:41:08 PM): days played means ,the number of days i logged in?
Gurpreet (3/28/2021, 2:41:50 PM): Yes, number of days you logged in on FUT.
Andrei (3/28/2021, 2:42:06 PM): ok then i m absolutely sure i should get a reward
Andrei (3/28/2021, 2:42:16 PM): as i got one or two since i bought the game
Andrei (3/28/2021, 2:42:25 PM): when you guys released others
Gurpreet (3/28/2021, 2:42:26 PM): Yes and no need to worry about anything.
Andrei (3/28/2021, 2:42:33 PM): and the other question please
Gurpreet (3/28/2021, 2:42:41 PM): I hope you'll get your rewards in your account
very soon.
Andrei (3/28/2021, 2:42:42 PM): do you guys see me as a Fifa owner now?
Andrei (3/28/2021, 2:42:54 PM): i mean does it show it to you now? that i have it
Gurpreet (3/28/2021, 2:44:21 PM): On what platform do you play FIFA 21?
Andrei (3/28/2021, 2:44:30 PM): PC
Andrei (3/28/2021, 2:44:39 PM): as the reward it's not that much of a problem
Andrei (3/28/2021, 2:44:48 PM): i really need you guys to see the fact that i own
the game
Gurpreet (3/28/2021, 2:44:50 PM): Thanks.
Gurpreet (3/28/2021, 2:45:09 PM): Do you play the game on Steam?
Andrei (3/28/2021, 2:45:13 PM): yes
Gurpreet (3/28/2021, 2:45:21 PM): Okay.
Gurpreet (3/28/2021, 2:47:17 PM): I can see FIFA 21 game registered with your EA
Account through Steam but I can't see any FUT created on it.
Andrei (3/28/2021, 2:47:25 PM): how comes?
Andrei (3/28/2021, 2:47:43 PM): i played like 520 hours
Andrei (3/28/2021, 2:47:50 PM): at least 515 hours in FUT
Andrei (3/28/2021, 2:47:52 PM): i have a club
Andrei (3/28/2021, 2:48:10 PM): i have sent photos to your coleague yesterday with
the FUT WEB APP
Gurpreet (3/28/2021, 2:48:12 PM): Might be you played on any other EA Account?
Andrei (3/28/2021, 2:48:18 PM): no no no
Andrei (3/28/2021, 2:48:20 PM): surely on this
Gurpreet (3/28/2021, 2:48:24 PM): Okay.
Gurpreet (3/28/2021, 2:50:45 PM): I think there might any tool issue from our end
and I sincerely apologize for the inconvenience caused due to this.
Andrei (3/28/2021, 2:51:13 PM): that's what they told me yesterday
Andrei (3/28/2021, 2:51:19 PM): any idea if you can solve this please?
Gurpreet (3/28/2021, 2:53:15 PM): May I have your permission to login on your
account to check it?
Andrei (3/28/2021, 2:53:26 PM): SURE !
Gurpreet (3/28/2021, 2:53:58 PM): Thanks and please allow me a moment.
Gurpreet (3/28/2021, 2:55:56 PM): Thanks for waiting.
Gurpreet (3/28/2021, 2:56:09 PM): Is your FUT club name - FC - FCSB?
Andrei (3/28/2021, 2:56:41 PM): YES
Andrei (3/28/2021, 2:56:43 PM): <3
Gurpreet (3/28/2021, 2:56:52 PM): Great!
Gurpreet (3/28/2021, 2:57:00 PM): Yes, I can see that you've FUT and no need to
worry about it.
Gurpreet (3/28/2021, 2:57:22 PM): You can also try to launch the game through
Origin app once.
Andrei (3/28/2021, 2:57:28 PM): did that
Andrei (3/28/2021, 2:57:32 PM): a lot of times
Gurpreet (3/28/2021, 2:57:33 PM): Okay.
Andrei (3/28/2021, 2:57:38 PM): as the steam app wasn't working last week
Andrei (3/28/2021, 2:57:47 PM): and i started it from Origin app
Gurpreet (3/28/2021, 2:57:48 PM): As there might be any tool issue from our end and
it should be fixed very soon.
Andrei (3/28/2021, 2:57:50 PM): with steam in offline mode
Andrei (3/28/2021, 2:58:09 PM): any idea when should i come back and try again to
talk to someone?
Andrei (3/28/2021, 2:58:15 PM): and see if it's fixed?
Andrei (3/28/2021, 2:58:20 PM): as i enjoy playing draft mode
Andrei (3/28/2021, 2:58:29 PM): and i get quite a few disconnects
Gurpreet (3/28/2021, 2:58:30 PM): Please wait.
Andrei (3/28/2021, 2:58:39 PM): and i would really love to get token back when is
the case
Gurpreet (3/28/2021, 2:58:43 PM): I'll not share any false expectations with you
and hopefully it should be fixed very soon.
Andrei (3/28/2021, 2:58:53 PM): oh..
Andrei (3/28/2021, 2:59:07 PM): tell me,will it be fixed until fifa 22?
Gurpreet (3/28/2021, 2:59:22 PM): It should be fixed very soon.
Andrei (3/28/2021, 2:59:31 PM): ok
Gurpreet (3/28/2021, 2:59:43 PM): I appreciate your patience and cooperation.
Gurpreet (3/28/2021, 2:59:54 PM): I am glad to help with it. Is there anything else
that I can help you with?
Andrei (3/28/2021, 3:00:00 PM): and about the reward? should i get in let's say in
the next week? at least until the promo ends? :D
Gurpreet (3/28/2021, 3:00:44 PM): Yes, you should also get rewards in your account
when you log in between March 26 and April 9, 2021.
Andrei (3/28/2021, 3:01:40 PM): thanks alot mate
Andrei (3/28/2021, 3:01:48 PM): i really hope this will get solved
Gurpreet (3/28/2021, 3:01:50 PM): Is there anything else that I can help you with?
Gurpreet (3/28/2021, 3:01:55 PM): I hope too for you.