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If an Error Occurs
When an error occurs in printing such as the machine
is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the
appropriate action described in the message.

When an error occurs, the Alarm lamp flashes orange

and a Support Code (error number) is displayed on the
computer screen. For some errors, the ON lamp and
the Alarm lamp flashes alternately. Check the status
of the lamps and the message, then take the
appropriate action to resolve the error.

Support Code Corresponding to the

Number of Flashes of the Alarm Lamp
Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number Cause Support

of Code
flashes

2 There is no paper in the rear tray. 1000

flashes

3 The cover is opened while printing is in 1203

flashes progress.

Paper is jammed in the paper output 1300

slot.

4 The FINE cartridge is not installed 1687

flashes properly.

5 The FINE cartridge is not installed. 1401

flashes
Appropriate FINE cartridge is not 1403,
installed. 1485

8 The ink absorber is almost full. 1700,

flashes 1701

9 The protective material for the FINE 1890

flashes cartridge holder or the tape may remain
attached to the holder.

11 Paper type and paper size settings are 4102

flashes incorrect.

12 You cannot print the contents on 4100

flashes CREATIVE PARK PREMIUM.

13 The ink may have run out. 1686

flashes

14 The FINE cartridge cannot be 1684

flashes recognized.

15 The FINE cartridge cannot be 1682

flashes recognized.

16 The ink has run out. 1688

flashes

Support Code Corresponding to the

Number of Alternate Flashes of the ON
Lamp and the Alarm Lamp
Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number Cause Support Code

of
flashes

2 Printer error 5100

flashes has occurred.

7 Printer error 5B00, 5B01

flashes has occurred.

10 An error B200, B201

flashes requiring you to
contact the
service center
has occurred.

Other Printer error 5011, 5012, 5200, 5400, 6000,

cases has occurred. 6800, 6801, 6930, 6931, 6932,
than 6933, 6936, 6937, 6938, 6940,
above 6941, 6942, 6943, 6944, 6945,
6946

When a Support Code and a message are

displayed on the computer screen:

Note
You can confirm the actions against errors with
Support Codes on your computer by searching a
Support Code.

Click Here to Search

For details on how to resolve errors without Support

Codes, see A Message Is Displayed.

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MG2500 series Troubleshooting About

Errors/Messages Displayed If an Error Occurs

© Canon Inc. 2013