Business partners, organizational management, partner determination, activity

management, product, marketing planning and campaign management, opportunity

management.
Business partner: BP

Organizational management: PPOCA_CRM,PPOMA_CRM, PPOSA_CRM

Partner determination: Has to be accessed from IMG SPRO --> F5 --> Customer
Relationship Management --> Basic Functions --> Partner Functions Product
COMMPR01

Marketing and Campaign Management: Go to User Menu --> Marketing Opportunity

Management: CRMD_ORDER --> Business Transaction --> Create

SE19 Badi implementation

SE93 Transaction code check
smw01 workflow
Crm_Erms_mailforms Forms
SWDD ERMS Rule modler workflow
SE 18 BADi creation
SE19 Badi implementation
se11 tables
SE38 Functional module reports/fields display
se11 crmd_orderadm_h

SE16 TC
TSTC
SE93 Application Component - get there displayed all transaction codes for example crm-
md-bp
CRMD_ORDER  - creating marketing sales and service transactions
BP -  BP

CRM_MKTPL FOR search campaigns deals

sost-transmissionRequest forms
scot -administration system status
CRM_UI_FRAME: Access BSP WD work bench

BP -Business Partner (Creation/View/Modification)

CIC0 -Customer Interaction Centre
CRMD_ORDER - CRM Transaction (Create/View/Modify)
SPRO - Configuration related settings
CRMD_CALL_LIST-Create/ Maintain Call list
IB51 / IB52 / IB53-Ibase Creation / Change / View
COMMPR01-Maintain Products
PPOSA_CRM-Display Organizational Model
SBDM-Bdoc maintenance
SMOEAC- Administration console – CRM Middleware
SMQ1,SMQ2 Queue monitoring transactions for inbound and outbound queues.
SMW01 Transaction for monitoring bdocs.

MIddleware t-code

Transactions Transaction Codes

Work process overview SM66

CPU and memory consumption ST06
SAP memory and buffers ST02
Database performance counters ST04
Memory consumption per user SM04 (on each application server)
Table call statistics ST10
CPU & Memory Consumption on IPC Server OS07
CRM Inbound Queue SMQ2
CRM Outbound Queue SMQ
Monitor Load R3AM1
Define Request R3AR2
Run Request R3AR4
Request Business Partner CRMM_BUPA_MAP
Send Business Partner CRMM_BUPA_SEND
RFC statistics (client and server) ST03
Errors in transactional RFCs SM58
BDOC Statistics SMWMFLOW
Response time statistics ST03 & STAD
Error Tracking SMWP
Q-Out Scheduler SMQS
Q-In Scheduler SMQR
Bdoc Error Tracking SMW01 & SMW02
Short Dumps ST22
Admin Console SMOEAC
Process Overview SM50
User List AL08