t aq OGD) Business English business ) one:one Rachel Appleby John Bradley Brian Brennan Jane HudsonHow to ask for something 2. Talk about he fast ime you asked these people fx these things. Dia anvthing {inueuol happen? What a he (7 (inet pay set '°1Usen tothe conversation ang answer he questions Speaking , 1) Moke a sutabie request forthe folowing “s 2. Usten to four conversations role-playing shuotons Ty to ure pases trom Ssiuations 1-8. Compare them fo your Expressions and the Language box. Your requests eacher wil respond fo your requatis 1 You ordered twenty colour conniigas or supplier and ask them to corect the ith people Eg > 5 8. You ask fra atu an Hcket to Oxord deal et you have both Been Work ‘needs fo be sen 0 head oes focay Vax cat him to hap hin vemembecHint {cowl wh rumen vot mig eases Poi reqs erode wth Nigh norton (eon 9) Seger Writing 2. Look ot the exracs om the conversation. 1) Youhave received ihe ftowing note rom your boss. ‘Compiate hem wih the phrases wed! for ile an ema fo ie navel agency requesting ‘asking for something, Information fr his. 1 Het — to Sinan Crowley please. 2 Woudyou —__ .oupicore? 3 Now we'd poy forthe computer 4 doyou wat Unit next month? 5 We pay before ‘he end of June. 6 thw eyment by then well have fo snd somaone round fo pick UP tne computes 2 Lo0k at the extracts in 2 again, Mark them pple @®) or demanding (0). Then explain ‘your decision to your teacher. ook egal ot Rlging edo 1] nd 12. page 11 Lesson record Sew worce —— usafulphrasos ‘rom nelesson rem fi lesson Language box ‘Wo can use would tke in ciflerent waysto ask ‘Beople for something: {0 tke c cup of tea. please, tke fo phone home, you don't min. We'd Ike you to send the cheave focix The following verbs can also use the vorb + ‘object + infintve pater. | advise ask eect need “fomind Tol wan We woul oyu fo py fly 1 Moy We have warned! them to pay promi Remember to use ing after Would you ming: “Would you ming opening the window? Not Wedkdyoumindie-sponthewndou?How to make a suggestion In this te: 0 ji Expressions different} d 1 Bruston Bleycles and Cycting Accessores ees lid sin fouble. Soles re 15% down on ost Year iis tosing clons. Three offs best sles ‘Beople hove left the company inthe lst {wo months. To fad out we going wrong Starter Bright idecs Udo business consuting 1 Istherean a ‘oup, vie tne company 0 Tew days ago pt ys ‘Sn made the notes Dalow In business? 200d he notes ang then discus he {ferent problems with your teach. In your ‘pinion, wich ote tne fe most important ‘suse and wy? 3 Would you lke to be a consutant? nts are people who borrow tell you w BRIGHT id is, and then walk off witht 1 Sa ment eine ee 3 pea ton sg can OF a a ae nr eee re any consultants, when asked, i wonane Sates oreatstes = ers nace as soppleealo 6 eee Saat j nat do you have in mind: Drain oy ay eran eee Kn fernan Augustine aon sn ear coal SS ey Speaking wating a 1 Yout tend comesto you wih he 1 You aw ne nopoywintnefotoung henge 3 (Soung priors ae wosuggeiors ‘Yaa acarthy yah rary ens peer ea lees ne wine you woud enone yu Mes & sxprersions 08 you can, {wo diferent suggestions or propesas about 1 fhecpartaton of yur ase (oa te, c “" frequently travel to oe) Ey sjstcctrmgoing Semanymtivent 2 feimewrenaicn Ba] Sovhereinmyjs! pekatodotthe 3 psysireesccat language. 4. ne TV prograrsenes in the country where: 4 youwe = “Toften forget things like meetings Sa aied meee 3 and phone numbers.” Shy une youve 2. Exlain ne earons behind your proposas hd i “feel so tired and Find ou your teacheagtees with You car's always - ee alee ee eee okies, a coon762. Ustento he presentation that one oa Cconsuitan om Bright Ideas gives tothe ‘ranagement o Btuston. He memions four Cftne problem aracs Which ones? a 3 Now lston again. This time compote tho spaces wih tre words the ran usos to ‘oko his proposal 1 Fistof at we ‘a chonge fo the company's name. 2 We toomore benationd nome. 3 Secondhy we'd ka to ew sos stot 4 We thre new ‘ssstant sto - people wit languages ond experience, 5 Curt osbie use ofthe terme ose nee footer your company 6 Fray wo serious ena mmadiots macsires 10 reorganize he production side of the company: Language box {wo verbs that are offen used for making suggestions or proposals ore suggest and resommend. Ls0% at tho fllowing exarnptes \We recommend changing the datos \We recommend that you change the nme, We suggest using the ntemst. ‘we suggast Mor you use te Internet. Omer expressions: How about changing you job? Have you consid changing your eo? \wmatit you change / changes yourlob? We'd ke fo prepose that you invest 9.000. Look Look again ot stoning scripts 2.1 and 22 on page 111. Find a he examples of suggestions Youn male pt amare sags eos ato. The consutlant and the soles manager goto lunch. Uston to thelr conversation. What problems does he consultant mention? The consutant sos the following expressions. Usten again ‘ond completa the sentences below wih his cuagostions. 1 Hove you the nome? 2. You've got big probiems there making meotings more frequent? 3. Ane. well con' ect knew how ut 4 How somebody younger to donisjoo? 5 ters sore of your products look reat oe you employed ‘anew designer? 1 Lesson record T Srewwerss 3 use choses J tomtnislesrn em Pisiesson ea ih = 2 2 3 3How to react to suggestions In this le: Expressions ways of fing 7°11 Listen fo four shuations where someone is ‘making ¢ suggestion. Answer the following suggesti uestions for dlatogues I~#by fling in tho columns inthe table. starter 1) What is the annoying habit? 1 Doyou ha 2. Ynat isthe suggestion? following ha 3 le the suggeston cccopied (1) or They moke oo Bis ctous SOOT. They naver rum + They vse bad language at ihe ime. 1 + That aly subject of conversation i te eniten, + Thay wots tne anc never got onything son . + Mey smoke contiwousy + Mey nove pay fr eink or meats when you go out 2 Which ofthe habit do you Set most 8 anoying? 3. How could you deal with hese colleagues? ‘ Writing Language box 1) Read the folowing email and suggest nen wo react o a suggestion, wo often ways the supervisor could deal wil he _-suggat! specie action, or propose a posibie problems inthe depariment Roleplay. __llmative fer action Look ot ie expressions "Conversation fo follow he ermal wih you used fe reset fo the folowing suggestion: ‘98 Chars end your teacher as Sam. Rate N ibiechoaresuriein Why don't we aloo cut togemor? Bice = tora genie We could nave diner ane hen go cut there Sam, oath. Sony 0 say the stuston ito dpartnents geting cut |_| oftand.Erenare ia tested wth ono esters Lot star planning tront now tacatse no ne kaos how uss propery. Two Ihwouls be eesn beta the company Celoagus ares smoting ath cos dsp the pas ter apart nev loglabon anc oer recoup vith ne sf us poe? Fachard and Sal have spt us soto amsghare’s ‘noes. Any Beas a what ean da? Cratia A a fe) “ a eS ES D ‘i i} o ie} la Y - —4! 2. Reply tothe email wih your own kdeos ‘una one on2. Look ot the extracts rom the four ‘conversations below. Complete them wih the useful phrases for reacting to supgosions 1 he, ‘omar. Inwoud be realy embarassing 2 Notm hat's such a goodtidea, sheis me boss ' 2 Ok thar |suppove 4 What indo thot next tae he eat ‘Shalis used with we and I,especially In Bish English is often used lo make suggestions Cong with ets ‘Shall we leowe now? Yes o's let's go. When wa reject a suggestion, we normally give Mm. mnat eo sue about that It might moke thins worse. think people would prefer @ bonus foo right out Hint ‘Yau or we he tung erosions oa tout ising soos {eon sr oy eng ve ot enogh rN cig me ry. es aways shout od saci. Speaking 1 Uslon to conversations 1-4. Match each one vith & picture o-d below. 2 Your teacher wil suggest ways fo dea! wih the siuaions. Reepond in on appropriate way. Look Look again at conversations 1-4 lstoning sctiot 3.2 on ‘poges 111-112 Find mere expressions used fo reac! to ‘Suggestions Lesson record Srewwords Suet proses from telessan rom the lesion 1 io 2 2 3 ses 8 Tings fo rernember Seer Soeo Coteith people ES > £ deali How to praise In this le} useful Io positive 2. Do you ind giving prelse er receiving praise ‘move aticu Why? 1 + $,8,50,50 PReup of YOU!” Speaking 1 Roleplay he folowing suotions to prostse ving praise. Your teacher wa play the parson boing posed. Before You agin, decide how you wil nkosuee the opie, anc what speciic aspects) you wil praise. 1 Bost to employe - rate fora rept 2. Bees to employee - prose on wining 0 Teapue to colengue— new company website. 02 Now Isto to two conversations roleplaying the fist two stuations above, ‘Compare them wih your version, nor Expressions 01. Uslon fo threo sitions where someone Is ‘alving pais, 1 Ineaen toloque 1-8 what eka someone 2. What nas hoppeness osc rea? 7 om Language box In he conversations, diferent words ore used Yo mato adjactvexsttongor or woaker, Here ks how you can change he sengin of he Sjocive gooet WEAKER prot fon / quite 000 0d NY peetty toy / quite good Feall/ very good STRONGER extemal good Note that it you shross prt / tay / ui, makes the Gajecive weaker. you sess the ‘odjecive ater prety! fay / gute I makes sronget2 Look atthe extract ram the three Cconvetstions below. Compile them with tho usetl phrases for giving praiso from listening sent 4). Then Isten ogain ond ‘check your answers. 1 sj keto 209 en 2 sone. yo ° get such @ good location. 3 wel Jone. 40 twont fo tall you vourpresentotion yestercay You did 9 5 Neal You-can also replace the adjective with stronger one! ‘extremely good < fantastic / excelent < ‘obeoltely excelent Bul you hove fo be corel using song ‘adjectives ke excoler, fantasle, amazing. ‘wonder ec. You conn use very with these Wotds. You must use really o absolutely. That was absolutley brio That wat @ realy fantastic presentation. Not was 0-wory Fantasko porormance. Look Look again at conversations 1 inning script 411 on page 112 Find examples of pretty ay / Quite and ston again. In each case, si ‘making the adjacive weaker or songer? Hint en roting ts ean he you yh «mr gn commer hut wee menion st soy yn wy, ‘Oh, hve you got emit? writing 1 2 Lesson record 3 wotulphrotes from hie eso 1 2 3 Things fo remember ‘One of your colesgues has jst returned trom on international conference, where they represeniog your company, You hear not the presentation went ‘ery well AS you are working from home, you decide 1 drop hem on ema to congrctulae ther. Youre the boss of ¢ smal real stove. Anew member of st noticed mot somebosy was requicly sealing fom you, ond by reporting tte you hes ‘saved you alot of money. Wis © eter he momber of staf. praising hem and fling them the resulls 0! the actionHow to criticize ‘ving feedbat doesn’ doi very Weta problem is sho Sealing win, ana whats wrong wih hor ‘9pproach? How could you Improve i? 2 2. Now liten tothe same situation, but done mote effecvely. How ls tho managers pproach aterent? 3 Whale your approach for giving negative feedback to collages? Speaking 1 Imagine you have to deal with the following sitions. i which you nave fo ‘ge eedback. Pion who! you wily. Role-play the sitions win your teacher. 1 You shave an ofce wih 2 coteoaue iho often goes out without Taina you fornou long. When chine phone, you fre una fo tll fen when fea 2 One of your stat who often vs cen Insstson wecxng aons ot work deapte the ofice dre code which eats no formally with the staff member 2 ro iy i a FS = D = 3 ® 3 Now listen to a conversation rle-laving the second conversation in 1 above ‘Compare tte your version Expressions 1°1._Uston 1 wo short ciologues, For each, decide wine the people are, and what is eing citicned 2 Nowlison again fo the two shor dlloguos. CCompleie he spaces wth the words used in the recercing, 1 Wet 2 Thethng 1 2 Ide when you need te dcuss werk with me ‘teas 4 OK Wes, the repat you srt Language box To deter a cifrence between two tings, ‘We con ute not as. a. Look othe following example: Wee not 0s busy 08 ost month For smcilerdiferences, use not quite as... For ‘ggordiferencos, use not nearly as... 1 roting like os The design in quite os otacive os wets hoped. These pictues brent Neary es ab0d as the res ones ‘Your work's noting ho a8 good ost wosHint nen aking, 8 ise god Kao uw an eos au tm cha Soy ‘elect. to Yih such 08 St ey er Fn ett we find ou opr eb vq writing 5 Well maybe! 1 Your boss wes rude fo you In ron of« cent. which Lae eNO ‘was very embarrassing. This wos not the fs ne ‘Witte an emai fo your bess, crtctng ther behaviour See el 2 You hove received the formal complcnt below. Wite 0 of Mika's reports Con email foal stat expaining Ihe stuation, and ae eared o ‘Sting them fo wash their un Cups un, ex re? Memo From: Cleaning. ‘To: Manager of Sales department ‘We've had problems recently withthe kitchen in your department. Cups ae let in th sink, food containers are left ling around and no ‘one does the washing-up. fs not our job in the cleaning department 0 do the washing-up in the kitchen, so please ask your staf to see to ths Thank yo. | ee aa Sooo See Lesson record You can also use (net $0. ond (net) such. Srewwods Sure phrases 1o-rticas the actual station: from thisiesson fom tis esson Pleas ty nt to foke so long over unch F 7 ‘pon, ‘We won't make the deacine I we work so 2 2 showy 3 3 Please don't use such bo ionguaae! Things to remember |snoulon't have sent sich an angry ema Look Look again al he conversations in stoning setipts 81-64 on pages 112-113. Find more ‘Sxamples of these stuctures.dealing with people How to show how Starter 1 Have you! recent? teccher? 2 ityounawe a expan fo your the lectures tee messaging, king photos, games et. 3. Have you ever had o phone « cal centre torholp? Wnat about Speaking 1 Bxpoin to your teacher how to follow a ‘work prosess Ina! you have fod, oF how {0 use a mactine in your office 2. Your teacher wl now expiain fo youhow fe do something, You eon ask questions to ‘chee to do something Expressions 761 oj manages a call canto in india. Ho's ‘xplaining th Job fo Davina, « new workor Listen fo Raj innacone 9 Davina What ‘are he main things she needs fo rernember? Make notes 02 Listen to Ravana Davina take te cal. Mark each sentence rue (or flse(F 1 The itt calle’ computers new 2. Having ne caters pasword helps Roto soe hs prooior. 3 The second cater con't conect to the Language box We usa he zto conesionalto dere something ht cwayshappensin ceiain onations Tas svery common when Woo Snowing someone now to do someting. you press barton. # records Mo ‘sonvenaton Tiinligh gos on you have anchor call wana Notice hal he two por ofthe sontonce con como many ordot There are teva voiatons oi structure: Winen you elk cn Ih oon. na acne pops up 48 100028 hight comes. on you'e ‘connected tothe eater ‘oucon change he nation os tong os yousneck wah me3. Look ot the extracts rom the conversations 'bolow. Complete them with he phrases \Used for giving nsituctons. Then ston again forecordings& 1 and 62 and check your 1 Rafe: And hows ne tang going? ovine: $0 2 Now one other thing: we have alot ct cals. 0 aren't ‘ony longer than thoy need to be. 2 Be patient with the colar but the tine. 4 Youte connected and you hous greet me colle. Have 2 5. Sometimes very easy solutions ke that 16 the hardest fo ind $0, 6 be say "good moming’ “ha copler doesn’t wesk unl you key in your code, Yeudon'"t need to re-start the machine unless this messoge appears. You can aio use an imperative: Jus waten me ang esk any questions Be careful not to tell ayone your password, Look Look ot Istoning scripts 6.1 and 6:2.0n page 113, Find more examples ofthe 2010 conditional Writing Hint Todwek ht sermons fos noo, you an ‘emarcuer ny esos? Om nape ers tea. 1) Youte attending « meeting in another country fora week Leave a junior colleague insituetions about how fo complete c small project that sin progress at the moment 2 Attend is golng tobe slaying in your house fora tow ‘days, but ou'l be at work. Leave instructions for therm 50 nat mey can work the CD player. TV, DVD / video. ‘ora home computer to check emai Lesson rer Snow worcs ‘rom the lezon 1 aoe a Things to remember cord 8 wotul phrases from th esson= a fo} co a = = D = ie} o oJ How to delegate Expressions 761 David Jackson i soles manager He broke his log in asking oceident los week ona fou.cen ony cak people tohop you you ‘vibe off work fer several weeks. Ho phones ce ther bom hie oes, Arthur iti, fo tak aout work ‘Compieie the fat column wit he diferent Jobs ne mentions. Irpoite 2 ba! to do job yous ror shan delegate ‘When you delegate, tthe person to wore ‘os pose. to laove yours ot tat fel he pevsen what they need fe da ret ne ena deta Poole envoy having werk delegated 52. annur organizes o mesting fo announce the changes Inthe second column above fe the name of he person who wl be doing each Job. Speaking 1 Spencla ow minutes beaintorming: ‘eportments et, mot give work fo you Goportments ether you vo work to Include both your job ond your ie cutie ‘work (0.6 profesional service, fly ‘rene, 2 Tolk your teacher trough the Iss, giving aeplrtny Stppere 10 an wei? AN AN Francisco at O94 om Saou, aad Pigpe q Sie aa NOAH leaving af 2330 th nose Sa | She vit mail passenger wii | 2. None of he phrases below appear inthe Conversations. Liston fo the phone onverotions again, ond wife down the language ured instead of each phrase D Speaking Language box £ 1 You answer 0 coleague's phone at A posal veo oto: tvee ot ver. Tha < wworkYourfsccher wy he patot____seeand parol he aro changer ne meahing 5 tomevody who ratio oskyourcoleogue ofthe ver. Compare = rovout lake he menage Re Caiee bk a 2 Yourfeccher phones to change Ine te, Fm ng up my ob. by Io ord von yur ne Ens cat ya repel Common in ra RC RS eet Spoken Engish Some prisal verbs eon be 2 ‘porated wen used wih a pronoun Chim her them. otc): youtte not going fo be able fo cece cur \giabaso uni cur engnosts cont out ifnoun i used wih thstype of posal veo, inean come Inside or afer ho verb: Lunt our engineers sot tho problem out Unt our engineer sor ut ne problemHint sn ery aa te ote ‘en rubs 12-19 and 20-0, To eck io samba you x, ts un. We nee compas. Was ar mes erent? writing 1 Follow up the message you looked ot inthe Expressions section. You are Mandeep, and you have ‘osond on email othe head of logistics, Lee Phang, reporting al ofthe intormatton from the col Don't spe0k so Do you understanc? Look Look again a Istening script 30.1 on page 123, Find ere examples of phrasal vorbs. Lesson record (other phrasal verbs cannot be separated, Snewwerds duet ptvasas whether uted wih @ pronoun of noun from the iesson from his si we depend on th for exact passenger 5 ‘ we dapend on he database for exact 2 2 passenger numbers 3 3 ‘others do not fake an object: Hang on — wos the este rreeero or one hves? ‘Yout icttonary wil fol you whether a phrasal \efb is separable, Inseperable, oF does nct ‘ako on objecttelephoning In this lesson you will How to phone around 1 How many hours do yeu spend onthe phone tna type working day? 12 Be you mabe: ore calls, or reeive more calls? make Cl receive © 33 Wich do you use most. a mobile or andine? mote ‘analine €) 4, How do.yu fest when answering the phone two ‘completely eased Tes confortable than Speaking fae to faze ©) arxicus 5 How offen do you make a phone call purely forpleasue? "ow do you fel if youdo not have your 6 Srobie phone with yout roned 1 lite cneomortable © very uncomfortable Cl Tabayehave st 7 Hoss would you deserve your phone use uted ook? toomuch O. aboutight © Speaking "751. Uslon to the tht conversation between Della and Peter James again and look at the noles below ry to reconstruct he ‘conveisation wilh your teacher. Change: totes when Yu fish Dolla Tal Por who you are. and why you ‘te phoning (yeu want him to sack fata contorance) You woul ike to give he presentation but you ae busy You Suggest yout coleague Alar ‘Wikis Coes instead. Astor not Ins offce, 0 you ove Dela his ‘ool number S84 77 0808 Expressions 1 Dela sto tying fo find a replacement speak for a eonferance an heath and Seta of wore She fs phoning he National ‘Association of Buses. 1 Listen tothe ft conversation. and onswer the folowing questions. (2 What dopariment doss Suzanne work What oavica does she give to Dota? 2. Uson to he socond converzaton and ‘onswar ne folowing uestons {2 When the tok nappening? 1b Winat ooas ine man tacornmenc? 2. User to he thidl convertion and anewst ‘he folowing quaitions. © Whot help does Peter Janes give? 1b What number does ha ive to Dela? 4 sen to he foutn conversation anc answer he folowing questo, 12 Wat money does Dele ofr 10 pay? 1b. Wnot do Dota ond Abstr agree to do? 2. Look at he extracts rom the four telephone Calls below. Complete thom wif ho phasor Used by the speakers. but I'm ergonteng a conference about Language box Tho prosent continuousis uted to describe ‘tings that are hoppening atthe time of speaing, orto refer to fxed evertsin he ‘lure: He lint working today. Ws ore nersexing the numberof tranches ‘ast Europe. 1m meeting some people ot 920 toriorow ‘About £00 people are coming tothe ‘conference next month, ‘Some verbs ore not usually used inthe present ‘continuous tense: ion! ike my now office Got tmnotiing .) Wie need more space, (oot Weere-noatieg .)Hint tne vs pone, pone, co tg ab 2 re ppt | phone Tm ost gt ‘a Maryan xk im gg ong Wed ne. He Sotety ot Work I'm Jd owe a ox abou the new eafaty 2 Vm interested 3 doy Cr what depariment could hep? 4 rmputing no 5 My name'sDeta Wizon from ARG your PR department. 6 Ihave hat been speaking 19 should peck to 7. luncetond: [area tt youcould recommen someone eto, 81 aot yournumber rom Pater James wo $08 tat you 9 me Im phoning Many of these verbs are connected with thinking and undiorstanding 38 what you mean, ‘The dion locks old feshianedt # you esk me Sometimes a verb can be used in the simple ot Continuous form, depending on the meaning! ink youre done o great jt = opinion) \Wnot ore you inniang ebour? (= ection) ‘Theve verbs are known as statve or state verbs. Find examples of slate verbs ening ‘sctipls 31.1 fo 31.4.0n poges 123-124 3 Hint ‘ou an se pps you rt eg sre: (on you ot fora plas? "dort wrt bo espns fe pz You couse ate Bayou i Care pone me Dock. nso? « Fmexgonehg o Ih one Safety Work conference obout Het Now ison to a four conversations again and ‘check your answers 1 2 Writing 1 from is leson fom ti ieston 1 1 2 2 3 3 Things to remember Wete te short eral hot Dela sends fo Alastole \Wikins.n your email thank him for agreeing fo pack atthe conference and inca the most Important {etal about he conference. Remind him about he phone cal a 1.00 tomorrow. Lesson record Snow wordsHow to order, and check an order In this lesson a, Expressions some expressi icing 751. Rese Eder cheese importer botedin rncrtes ay sxpper kiting von ect tio er istoprone conversation and onewor fhe Starier {guestons batow 1 Wy Resi howng priors placing hes 1 The flo a ay Se 7 of the following cheeses Sesotve to ° Weg tty biter cleamy say soft atu Eom 2 ibich of he wore nT cen describe ar ‘Shoots? Whos yourovounte type of oener Lore Maarstom Listen tothe ret of he conversation between Rosle and Kristina, and answer tho questions below. 1 Why does Kisina osk Reso to reson her ‘ede by emai? 2. How many boxe# of cheese nota wl Rosi ecole? oD Speaking =| 1 You are a wine merchant phoning @ New r= Zealand wine maker to place on odor tl ‘ounore a budge! of £3000 "0 spend. 2 {ook athe information in he fable Below ‘one tle play tha phone convertion. [oa ‘Your teacher will be the New Zealand wine ® maker Try fo use question tags. One case o ont Weve BoMOs =e or) rey oa eer rock, ave ‘Chdannay 100 '€5250 Was €80.00 Sauvignon bine % €70.00 Only 15 eases ave now, the rest next month Copemet Sauvignon 60 4€40.00 Wil be sent nex month not lr 3% 4750 Morot 2 €40.00 __Rlesling 5 €80.00 Toll pos of €350 Ia cases oe boughtHint ie cons pee repo a, ‘Ws can shite gods nytt in th wn ‘ven cay. Writing 3. Uslon again fo these extracts fom the two conversations. Complete the eontences wih ‘expressions for placing and checking order 1 Yes thats ight sone! me four boxes oF rote Edom 4 Con youwat unt nest wask for mos We're oot stock 5 Right. kristina, 6 4st wort everything. 7. Pus Noth Hotend axe mature: two 1 Look ot stoning scripts 32.1 and 322 on pages 124-125 You ae kin, Send emai fo Rosia cconirming her order 2. Look athe te or wine information ia Speaking. Imagine you are emaling the wine exporter Io make 4 orc Your busga 24000. Wie afar ema peeeeenn---- eee, Language box Lesson record ‘Often when we check information or express 3n Suna prose suri, we Can use question tags, from hislowon from thsleson Postve beginning, negative tax 1 1 Wo wi meet hom on Thursday went we? 2 : Negative beginning postive tg : 4 There in money avoiatie is thera? The tag agresc with tho tonse of the main verb, But use the verb fo do Ihere fe not an auxiliary vetb ot the sat of the sentence: He kes concing tango, dosen't he? Look Find more question togsin istening script 32.1 cand 922 0n pages 124-125.telephoning How to discuss documents on the phone MEETING AT 10 Dena TO DISCUSS THE OAULITY OF OUR PRODUCT’S. ITS INROOM 4. 2 How do you check that documents are ‘const bolore you print of sand ner? Speaking 1 Yourname is vid Harper markstia moroger of Camp and Tek bd You con't the the new design of your Business cord (Getom) Chango or covec fre ings ond {hen roleplay @lophone cal wit your teacher who nes desed ihe new cad. Tollyou teacher about the chorges and {900 reosone when necesay. so bation GAPS TREE AWetheught your new Weary : ‘achestes net month Fess tel he bes dates est ynehes Expressions 1 Read the iter toa new cles called Paul Howick Ths eter ve propared by Jef for his bose, Dovid Jones Who} changes would youmakefo the letter? Listen te Davi specting to Jeff ond s0e f ‘no chonges he suagests cre sina o your ‘ggottionsReod ihe corected version To ‘your feacher when you fish. Pri works fora company called Comp & ‘Wok sehen sells camping equipment by mailorder. He hos prepared a new format for he orcer form in fe company’e Catalogue. He asked Jane fo prootecd the new document onc fo sugaest ary ‘Chonges. Liston fo ther conversion ond ‘ark the changes onthe order frm on the ‘igh. There are fon changes into writing 1) You ate Poul Howick. Write a suitabe roply {o the lta rom David Jones in Expressions fexercie 1 Include the date and time for your vaio hs company.Hint ‘Some eanmon xpesses wan esa pope Iochorg tres a doce Cau you change 8 ¥ ape wen 2 ie bons beter an ‘Coal you put insted tomer ae? Date ang pa S\4-Usten again and complete the phrases . below. 1 The typeface # ot ORDER FORM cite Rowe oro smal ton O11 4561010, rx 01924983023 Tet necmpandk can lscarpandiceom 2 Wek thine ‘or Cinpard ek Soden woe ok ane Bombs inthe too lthhard carer fhe poge NEW CUSTOMER? YES NO. CUSTOMER Hm 3 And cctout ADRESS Tien forte ogo 4 Bathe a ‘nose hwo nee ot the bottom of he Do we have your emal address tokeep you normed o the pee of your ode se well as confirming ship date? We wallabo ep sjattnfonned any pode updsts er opel oe 5 Ang pat eee ‘ight boxes forthe customer number ‘este nates esa he ago 6 Youcouls PAGEN® CATAIOGUECODE DESCRIPTION for where they nave fo wie the emai ay ‘avaress n ine miaaie ofthe frm we kanes TReceINATOUES 7 W's ifiout to read the note about the co1our ry INDIIDUALPRICE_ TOTAL PRICE creat cor aderess.Can you te 2 2045 4050 let bigger? 8 were {0ch of tose columns ito two, Language box Lesson record ‘he folowing prepostions ore commonly used Snewwords ute proses to eter toa place in o document lrom‘nistesion tern mislesson Inthe diogram / pctire i Fs the second ine down = the thd paragraph 2 2 the top lethal comer a 5 ‘the lefthand marge ‘on page 2 the fonthana sce ‘ne ofner ds ofthe pas 8} the fop / bottom of he page ‘he beginning of poragraph four tne end of the seeond Ine Look Find examples of those propostions being ‘sed in stoning script 38.1 ond 332 on page 138 ! ! 1 1 1 1 Things 0 emember t ' 1 ' 1 1 1 1telephoning How to complain on the phone Stay calm, evenifyou ae angry. ‘etlear about what you want wie remaining ple shdnever aggresive efoe makang complain out fou have 8 fiend or reitve whe knows the one ‘aek upclaimsin writing where posible ‘eep econ the incades copie ofall expt [etl wena Neer send pial doce ‘Winer complaining in person always speak na lod ot oat ote caret an hen our conversion ‘Complaining in person canbe mare ete aa our temper especially tthe person anne authorise [Hou ae not offered an immadiat salut, take 3 Penal ana yout rae? you complain on the phone, exp cars of wh you Spe and whenyand what was tid Away foie Iter ere smmeciat reepone to your fast complait, pss the matter onto your Inwyer ake legal ction! Speaking Sm 1 With your teachor role-play the following felephone calls. Use tho plan fo moko No fren’ calls for each stuation. 1 You orserec soma materia which are ‘amonm ete ang shave nt Onno 2. Younave recetved an inci for an frder which woe canceling 9 mori 990 ‘company welcome, gk cormpony name ‘company respond - got personal etal ‘customer ve cot ‘company sy theres notnng you can d= company soy manoger not there company ove inermaton a,, Expressions 1. John Hanis makes hres telephone cals. ston toch call and complete the fable below. Eating Toss Fasipost Senicos 180 Camere Conte ‘would you describe Jofn Harriss mood? Language box You can use ever anc never with he present ppofoct to express your srong feelings about a tuation. hese stations may be negative: ve never hoa fo wot so fang before! ‘Theis he domes! sevion Ive ever hac ‘We've never been refused crect with you ete! Tis ihe met ene we've everbeen retusadt rect wih you! rpostive: ve never haa auch a cecous lemon fr This she mest detcious loon tat have over bo3. Uston again to the conversations and ‘complete them with the Urol phrovoe for complaning. Conversation 1 1 Great = monks format ire tbe wating outset nous, Conversation 2 2 Butyouve made omatake We ‘ade it__ clea that we wanted the 3 Wellyou__ meaty the hvoice fortis 4 And could youppleass make sue thot ths ser-orining 5 Weil's tiene we've hod this problem, 6 No.No-Anctner month ie question 7 Mlibe making a _ about ns 8 Ymsonyt0.g0.0n about but this is Note thet such needs an indetnte aticle wih {.countable noun, but not wh on Uuncountable or plural noun: Fe never experienced such a tong delay! Fe never come across suen bad sence before! ye naver seen such poly tained staf Look Look again at tstoning srt 84.1 on poges 125-126, and nd examples ofthe present parfoct with ever dnd never Hint ‘shat wo compan abou sorting seme. ‘e compli othe a est aout me son eons. \Wemateo compo ant sonatas compton ‘nig re 9 of amon. aq Crt cotertrnt care eecn writing 1 Imagine John Hors wes © letter to Fastpost Services Inthe second pat of recording 341, Insigad! of falopnoning, Wille the eter explaining the reason for the complaint and that hiss not the fst ene something lke this has happened. Say that you wil ‘change foo diferent courier this happens again Lesson record Snow words Suse proses fromtisleson fom thelesson 1 1 ss 2 2 3 3 Things te ememberIn this lesson How to write emails for the first time Expressions how to write a 1 Read the emails below For each, choose the Beet subject Ine. a business cor " 1 @ Offce designs - London b Meeting - your oftce Starter © Anton Borg - new ofices 1 What th ut ‘when wt Fyou wm rave not 2 What kind of tat isdo you Subject racelve? How does the subject ine holp You deal wih these? Dear Me Jangen, have icon given your name by a end of min, ‘Aton Borg. understand you have recently decigned his new Cambrge oftes, ‘ie are planning to reurbich our Landon ofce, and ‘Anton sug ested Yu might be abe to help us I $0, Fatko to arrange @ mecting to outne the dba. \, Telbe happy to come to your offices Is mere any chance we could meot sometime 3000? Tm away earty nxt wees, But in he ofes rom ‘Weaneeday 11. Pemaps you eauld got back to me wih a day and ne Took trware to heating trom you. Yours sinearey, dara Themes 3 Decor Target Management ple ¥ “ra 0007 0462120 A Practice Language box 1 Using the language in Expressions and in the Language bor. wile one of he following emails. invent any cetals you ‘need. Tiss the fist ema, 1) ToHane Maus: coriocing to request @ tes-cve of a.cat for you cfioe use. fer teepnone al ote sutooie Tori. 2. ToAnno Povlows requesing a emonstiaion of anew intercom fystern You nave her name fern 9 fred Segal Bloktn whowe offoes Nove had th instelacs OM fo telephone ot 2. Now folow up your email by telephoning Hane or Anna, Your eacher wll be Hans or ‘anna. Find out about: ims, coss, adcross Cf your business correspondent Emails ofen have a simole stucture. Below ‘re some example phrases commonly used nema. How to stor Furhet to curphone conversation, Youmay remember ‘Monk you for vencing ‘th reference to Ihave been advises to.contoct you New information ‘As You may be awa, We're hopingHint uae sl bw Dear Me. 9 Sot nse, ou onda he a oma 69D Jn Sah / ear ry Lee. Do ss wih goa Rl an esto Sh Oot Me Ay 2 a Susele Conference 1b Programme changes © Thea four USA LX a Subject) an eat Pater | Iwas goad fo meet you atthe conforonce in Brussels las month | ‘Aspromieed lance find Below a wed Ink where you can nd tals ‘of cur programmes "tbe reaty interested t hear your vews on any changes wo shoul ‘moke forthe American market Would you mind having a look, and Sonding me any comments you have? ‘We'd love te theatre group to vt the US wii he next two yrs ‘Dp you know whet theatres in Massachuseta might ba intrested and whether other states woul Be keen 100? Many thanks in advance for your hal ied regard, Penny * Penny Ross, Marketing EI eee ll 1 Lesson record 1 Action I Srewwords Swot phases ' Tbe aratet it you cous 1 fom insiotion fem isleson 1 ‘Would you be able to... ht 1 1 Preose lot me know . 7" e 7 Friendly sano ies : 1 Thankyou agcin for your help. 1 1 I hope to hear fom you 990 ngs to remember i Look 1 aa sd Find other poses trom the emis o ada to 1 : 1 thos in he Language box, and include any 1 1 more you know. 1 1 i 1 ' 1 1 1 See eee Dane one one BHow to write a formal email In this lesson different expre! formal email. Comploning 108 in on order. Requesting information mn on file Attaching the oganda fora mesting nan femal toa coleagus abroad -Apojoatena fora delay n delvery 100 ‘cstome Sencing yours 2 report 5 6 2. How would you start each emai? Practice 1 Using the language in Expressions an the Language box. wie ils ail in more appropricie sie. Invent ony exta Information you need. Expressions 1 Rod ihe emails below and exploin why the ‘witere use a formal se, Onsen. FZ3605 ‘Subject Dear Me wong, am wring o daw your atontion othe fact that we hve not yet received ou order ten interactive ‘wrteboards, The dlvry was due lat Friday and Td most unsatisfactory that we have not been nied ofthe reason fo he delay | would be grateful you woul fer mo an explanation fan assure me tat the whiteboards wi ative by tha fd of ne oak 11 do not hea rom you rere of you that | vile obiged 6 cancel our ore. Yours encerely Gina iaruzza DDrowtor insta de Empresaraies 4 Buenos Ares ¥ it Language box sin Formal emalis have @ number of teats ‘which are not presant in more tienaly emails. Fist, the vocabulary is more forma lam afta | wil not 98 able to ottend the resting on Foy B ma ha ae Hi there Davie Mead Fr wrting you about ne conterenca conte you boket Wo tendo we fewer pisel verbs {era enof ay fm sory you weve veh. ory problems arte so you wit be abi use then We don't have an ‘terme day base we are closed fr refurbishment rom dune. Hope this wont be problem for you. ‘lithe best Not. pobloneconeup. ‘We wil tot the protorpe Not. frpoutthe mctotyES: They may oventualy sol Not sneha sais The phrases are ofen longer and more complicated 2. Now telophone Rachel in sponse fo her femail. Yout teacher wil be Racheli ~t Siibjct: | Re: Orcer no, FZ3805 Dear Mis tanuzza, “Thank you for your ama garding our delay in the davery of your recent oder of eractve whiteboards Fito let me explain that the delay was due to. taneport workare’ erika, which hat sinco boon resoves ‘Secondly | can conf that your order was dispatched frst hing tis naming, anc it shoud roach you on Thureday athe ltt his pot ‘he case, please do nat hesitate to contact me, so that lean speak fo our estaba n person Finally, | woul tke o apologize for any Inoonvenienae that hes been cause, ‘whiteboard ave, Best wishes ar Man Wong Detve Madi Ld, Baling, We wit rot tanster the amount on th involce Unt we Rove recelved our complete crerin pPertoot conaiion, however ong mat moy ‘ee ‘We normaly de not contract the verb formes: Lom wnting fo inform you that wil not ben the office on Monday as Ihave © doctors ‘eppcinimet. Not Frmsaring oot you bw bo-H.0n : ‘ We offen ues the passive: Your hvolce ill be sent next week: | was fold we would tecelve © 10% ciscount Look Look again at the two emis in Exoressions ‘ahd underine all he featizes of formal emails, Hint use he wr de sy whan we eet sorehing Map The oven wos a on 18 June eae ue a atm me easn why sonetng noe: “The oly wos ave Te si aeton, 2 Read the omails again and wite th formal equivalent next fo these informal expressions. 1 Please got in touch, 2 imnet nape 3. Thani for your emall about 4 Pete 5. tm sory forany probes. 6 We sent your oder 7. Tensor to toll you 8m wating to et you know Lesson record Snewwords — Suselu phrses from thelesson Yorn hi esion 1 fl 2 2 3 3 ‘Tings to remember Paes oeHow to be friendly in an email In this lesson Expressions 11 Read ine emails below qulckty and ade a subject line. Summarize whal they are about fo your feacher Wry are the emeas belng Doar Jo “Tank you or revi €0 cui th the programe for the contrence nent mt | am placed to ey tha el be aboto atfend the whole thre dye ntned of only the opening seasion as | had ogy thought {the to conten that my ight aries at 8.10 am. on Worhneoday 17", ans would realy aporsiato i you ‘could arange forme be collected tem the airport ‘Aso, would you mind fowarcing me a ist ofthe employees rm your ofc who wil be parka the ‘cntrones? “Thank you in advance fora your help, "Nook erwars to saeing you next month Best wishes Igoe Perovic Practice Language box 1 Witte one of he following emai, using ‘You can often om mane Ws na tiendly tne language fiom Expressions and he emai Language box ‘Can't make the mesting on Mondy 1 To Novexd Katagl procuct manager of @ HS.cnigrimers ecitey norsloe EAL ne bore ee eenee aes teron tr ch Galen both on ea au pe Not set you got ry oer rn yeu creas shai Pecsti icsyoutett ete 2 oMtote aretuten end vhoyoucre __Goednew cout mo Lora pe ‘opi mec oth dvraicon, |S Saa car ete vos estos month. You are enclosing the. ek seran's CStererceniomotonere vouvent ret ight gt Grados: ence 2 Now follow up your email by telephoning NNorikl or Marisol o make the necossary ‘rrangements Your teacher willbe Norigkl or Mor. a unas one oneHint ee ee ee epee noeeewer oa ee 2. The folowing table shows some plvases you can Use fo Be tena in both formal and informal ‘emails. Find the contesponding phvate and Subject ‘complete the table, HiTomds | Ft of al fantase to heer the news | INC ‘boul your new job congratlaions! 7 Fly pleased for you ‘Just emeling to 8 thanks for geting ) back te me eo soon weh the agen for ext Tues, Glacfo say can make the whole meeting ata, be ining Yyou fo anh, “host let you know my plane gets i at half nino, 6 is hore ay way you can {get someon tock me up? ‘Ra do you think you coud send me the rarest wha else willbe thee when youhave a moment? “Thank or eventing Lacking arwand te socing you ‘Alle bes, Maurce 1 1 In most cases the word that can also be 1 1 ‘onion 1 i Just to fet you inow (..) thinking about 2 1 ' you propa H y Somy fo hear (.) you's teaving the = 1 compen re 3 1 Look {Tinto remember 7 Look again ot he second oman Expressions endurterine olihe oxompis ofshovened, 1 sentences you can fn, _ So 2 1 1 — 1 eee = t 1 tes . - 1 1 1 be occaHow to explain in other ways In this lesson y ‘expressions to has been a mi below Ch ‘each ‘hati ateugh oy ob we weren't expecting you te do alone What we're tockeng fer hare an ides that ‘wil realiyhump out ot us In other words Stovans yout treo, Infoct,'m net much of an ania lover 2 What do you think the misunderstanding hat been In each stuaton? Expressions 1) Rea the two emails on page 79 and ‘one of the parelpanis was ‘couple of sues. ‘Sarl wae very delayed, and reuited in my having tc irely redesign the input nthe eetslen. Al hs was ‘xray cssepoutng. | would be gael fr the Frankurt sesson, yu could completa, Sign and rlura the atache agreement to ercur a des fe clifed to al partie wel in advan "Took ora hesring om you With very best wishes Tey Hala Assistant Dec, ‘Moke clear whot he consequences wil be ‘hore is no action: immediate steps ore not token fo recy the stuatlon, wo wl be fetced 19 conser loge! ‘acto Unies we recive the pars by Ficoy willbe necessary fo contact another agent loose send us assurances that ts wl riot happen again ctheruise wo wil navene ‘option but fo cancel ne contract, Look Look again at the two emails in Expressions, ‘ond unertine al he phrates of tn ype. Daw Ene | {Tam weg to roi you hat we are cat wateg teat ck yu ih | | eccctes ne rtay beste | Sie yuna he pres ous uo at pont tal hs Pro ata moe haa week Dean ‘Tua meae ete row hav eye} | time to check the proofs and make | ‘corrections, which could lead to a delay | | ‘nt wae poet 7 | | | icstensey Crt awe cn ely ‘harley ano sread th |_| | bing ten dy # Goce , Deere | | salts belo Genes | | tres mercer you by my | tomorow, Thureeay ve wit have no | pan ut cota arte per Tontiowanb hanna tone | ‘your earliest convenience. omy Dariow we 1 Lesson record T Snow words 3 useulohroses 1] ffomthisieson rom frislearon 1 1 — 2 = 3 3