1.

The immediate supervisor of a group of workers being interviewed for job analysis purposes is not allowed to
attend the session due to concerns about workers failing to provide honest responses to questions.
A. True B. False
2. Functional authority is the authority exerted by a human resource manager as coordinator of personnel
activities.
A. True B. False
3. Some employers collecting job analysis information provide employees with pocket dictating machines and
pagers to record activities at random times of the work day.
B. True B. False
4. The assumption shared by both trend analysis and ratio analysis is that productivity remains about the same
from year to year.
A. True B. False
5. An internal comparison estimate measures a test's internal consistency.
A. True B. False
6. One party can compel the other party to negotiate over permissible items if the employees agree to it.
A. True B.False
7. The basic problem with using a ranking method for performance appraisals is not identifying the extreme
good and bad performers but differentiating meaningfully between the others.
A. True B. False
8. During the evaluation stage of industrial hygiene, a facility's health and safety officers interview employees
and conduct a facility survey.
A. True B. False
9. To prove sexual harassment, it is necessary to show that the harassment had tangible consequences such as
demotion or termination.
A. True B.False
10. Formal performance appraisals have been eliminated by almost all major firms and replaced by daily
assessments by peers in addition to extensive training opportunities.

B. True B. False
11. The standard hour plan is like the piece rate plan except instead of getting a rate per piece, the employee gets
a premium equal to the percent by which his or her performance exceeds the standard.

A. True B. False
12. Human resource managers are generally staff managers.

B. True B.False
13. Questionnaires developed for the purpose of job analysis are always structured in the form of checklists so
that the information can easily be entered into a database

C. True B. False

14. The use of the Internet enables firms to centralize their recruitment efforts.

B. True B. False
15. Employers can replace strikers permanently unless the strike is based on unfair labor practices.

A. True B. False
16. Workplace accidents occur more often during night shifts than during daytime shifts.
A. True B. False

17. Studies suggest that employees are more likely to describe their job duties in the form of simple task
statements instead of as ability statements during job analysis interviews.
A. True B.False

18. Attitude surveys, employee diaries, tests, and performance appraisals are tools for conducting a performance
analysis.
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 A. True B.False
19. The HR department monitors the performance appraisal system, but it is typically not involved in rating
employees.
A. True B.False
20. An employer can ask applicants whether they have disabilities, but an employer cannot ask applicants if they
have the ability to perform a job.

B. True B. False
21. Performance analysis is a detailed study of a job to determine what specific skills the job requires.

A. True B. False
22. Wage rate has been the main issue negotiated by unions in collective bargaining

B. True B. False
23. All merit raises become part of an employee's base salary.

B. True B. False
24. Woodworking machines, flywheels, and saws cause the most serious workplace injuries.

C. True B. False

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1. Which function of the management process includes delegating authority to subordinates and establishing
channels of communication?
A. organizing
B. motivating
C. leading
D. planning

2. All of the following are ways in which employers use technology to support their human resource
management activities EXCEPT ________.

A. paying employees and suppliers electronically

B. offshoring and outsourcing benefits administration services
C. offering online employee training through streaming desktop videos
D. developing data warehouses to compare employees' skills with the firm's needs

3. Phu Gia software firm is seeking several permanent employees with experience in the semiconductor
industry and advanced degrees in computer science. The firm is a small one and cannot afford to pay a
traditional recruiting firm a fee. Instead, this firm should consider using a ________.
A. contingency-based recruiter
B. temporary staffing agency
C. outsourcing staffing service
D. on-demand recruiting service
4. Which function of the management process includes selecting employees, setting performance standards, and
compensating employees?
E. organizing
F. motivating
G. staffing
H. planning

5. Which of the following terms refers to studying a firm's past employment needs over a period of years to
predict future needs?
A. ratio analysis
B. trend analysis
C. graphical analysis
D. computer analysis

6. Which of the following steps will most likely NOT help employers protect themselves against charges of
negligent training?
A. confirming an employee's claims of skill and experience
B. providing extensive and appropriate training
C. evaluating the effectiveness of the training
D. paying employees for their training time

7. Which of the following is most likely NOT a role played by the HR department in the performance appraisal
process?
A. conducting appraisals of employees
B. monitoring the effectiveness of the appraisal system
C. providing performance appraisal training to supervisors
D. giving advice to supervisors
8. Interviews for the purpose of collecting job analysis data will most likely address all of the following topics
EXCEPT ________.
A. primary work duties
B. required education
C. necessary experience

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 D. personal hobbies

9. A recruiting yield pyramid is the historical arithmetic relationship between all of the following EXCEPT
________.
A. internal and external candidates
B. offers made and offers accepted
C. recruitment leads and invitees
D. interviews and offers made

10. Which of the following is the primary disadvantage of using internal sources of candidates to fill vacant
positions in a firm?
A. lack of knowledge regarding a candidate's strengths
B. potential to lose employees who aren't promoted
C. costs associated with transferring employees
D. questionable commitment of candidates to the firm

11. All of the following are measured by aptitude tests EXCEPT ________.
A. deductive reasoning
B. numerical ability
C. memory
D. temperament

12. Which of the following is NOT a tool used by firms to recruit outside candidates?
A. newspaper advertising
B. intranet job postings
C. employment agencies
D. online job boards

13. A firm's ________ should guide employment planning and determine the types of skills and competencies
the firm needs.
A. organization chart
B. job analysis
C. marketing plan
D. strategic plan

14. Which of the following terms refers to computer-based training systems that adjust to meet each trainee's
specific learning needs?
A. virtual learning systems
B. video-based simulations
C. multi-media training plans
D. intelligent tutoring systems

15. Which of the following terms refers to a set of instructions, diagrams, or similar methods available at the
job site to guide the worker?
A. job description
B. task analysis record form
C. job aid
D. skills sheet

16. Which of the following is the primary reason that firms conduct background investigations of job
applicants?
A. adhere to legal hiring practices
B. improve pool of candidates
C. limit the number of applicants
D. uncover false information
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 17. Dung earned a Master of Business Administration degree and is now a human resource manager for the
VietinBank. In which of the following tasks does Dung's advanced degree benefit her the most?

A. assisting upper management in formulating business strategies

B. distributing pension payments to retiring employees
C. recruiting college graduates for entry-level positions
D. training interns to perform basic computer tasks
18. When managers use metrics to assess performance and then develop strategies for corrective action, they are
performing the ________ function of the management process?
I. leading
J. staffing
K. controlling
L. organizing
19. With the work sampling technique, applicants are ________.
A. asked to submit examples of projects they have completed for other employers
B. tested on their ability to perform several tasks crucial to performing the job of interest
C. tested on their ability to perform a range of tasks related to several positions in a firm
D. asked to respond to questions about how they would perform various tasks
20. Which of the following terms refers to setting specific measurable goals with each employee and then
periodically reviewing the progress made?
A. management by objective
B. narrative form technique
C. forced distribution
D. critical incident

21. All of the following are benefits of using computerized or Web-based performance appraisal systems
EXCEPT ________.
A. helping managers maintain computerized notes
B. allowing employees to perform self-evaluations
C. combining different performance appraisal tools
D. enabling managers to monitor employees' computers

22. During the job analysis process, it is important to ________ before collecting data about specific job duties
and working conditions.
A. test job questionnaires on a small group of workers
B. confirm the job activity list with employees
C. select a sample of similar jobs to analyze
D. develop a job description outline

23. Which of the following terms refers to the accuracy with which a test fulfills the function for which it was
designed?
A. reliability
B. relevancy
C. expectancy
D. validity

24. Surveys have found that ________ has the greatest influence on organizational performance and employee
productivity.
A. appraisals
B. training
C. goal-setting
D. screening

25. How are application service providers used to support human resources?

5
 A. enabling employees to schedule appointments
B. providing employees with wireless Internet access
C. monitoring employees' Internet activities
D. processing employment applications
26. Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or
increasing skills is called ________.

A. human resource management

B. on-the-job training
C. performance enhancement
D. management development

27. Employee performance appraisals are conducted by all of the following EXCEPT ________.
A. competitors
B. supervisors
C. subordinates
D. rating committees

28. When a sales job is being filled by an untrained individual, the job specifications list will most likely
include ________ as a way to predict which candidate will perform the job well.
A. length of previous service
B. past job performance
C. relevant certification
D. personality traits
29. Which of the following is one of the primary complaints regarding the use of the forced distribution method
for performance appraisals?
A. difficult to implement
B. harm to employee morale
C. high costs of administration
D. standardization of group sizes

30. Managers use performance appraisals and incentive pay to maintain ________ equity.
A. external
B. individual
C. procedural
D. group

31. What is the first step in the process of establishing pay rates to ensure external equity?
A. analyzing a scatter plot of employee pay
B. comparing performance appraisals
C. conducting a salary survey
D. checking online pay sites

32. What is the first step in conducting a job analysis?

A. deciding how the gathered information will be used
B. selecting representative job positions to assess
C. reviewing relevant background information
D. writing job descriptions and job specifications
25. An interest inventory compares an applicant's current interests with the interests of ________.
A. retired workers
B. younger individuals
C. other people in the same industry
D. other people in various occupations

33. Which of the following is used to measure job knowledge?

A. aptitude tests
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 B. achievement tests
C. work samples
D. projective tests

34. Which of the following best explains why employers frequently use Internet recruiting methods to find outside
candidates for jobs?

A. standardized questionnaires
B. pre-screened applicants
C. cost effectiveness
D. data collection

35. What is the purpose of an applicant tracking system?

A. sorting resumes based on an applicant's years of work experience
B. generating advertisements for attracting and gathering applicants
C. assisting employers in attracting screening, and managing applicants
D. providing employers and applicants with an interactive Web site

36. When jobs consist of a logical sequence of steps and are best taught step-by-step, the most appropriate
training method to use is ________.
A. job instruction training
B. informal learning
C. job rotation
D. programmed learning

37. The first step in implementing a gainsharing plan is to ________.

A. choose specific performance measures.
B. decide on a funding formula.
C. decide how often to pay bonuses.
D. establish general plan objectives.

38. Which of the following will most likely increase as a result of employees experiencing significant job
stress?
A. productivity
B. co-worker morale
C. health care costs
D. work quality
39. ________ is defined as the total depletion of physical and mental resources caused by excessive striving
to reach an unrealistic work-related goal.
A. Depression
B. Job stress
C. Burnout
D. Occupational illness

40. Which of the following terms refers to the process of allowing subordinates to rate their supervisor's
performance anonymously?
A. downward feedback
B. supplemental evaluation
C. upward feedback
D. paired evaluation

41. The first step in implementing a gainsharing plan is to ________.

A. decide on a funding formula
B. decide how often to pay bonuses
C. develop an involvement system

7
 D. establish general plan objectives

42. If an employer fails to train an employee adequately and an employee subsequently harms a third party, the
court could find the employer liable for ________.
A. negligent hiring
B. discrimination
C. negligent training
D. hazardous training

43. What is the first step in the appraisal process?

A. giving feedback
B. defining the job
C. administering the appraisal tool
D. making plans to provide training

44. Which of the following terms refers to systematically moving workers from one job to another?
A. Job rotation
B. Job enrichment
C. Job assignment
D. Job enlargement

45. The mail room at Vietcombank uses special scanners to check the safety of incoming mail. This is most
likely an example of ________.
A. organizational security
B. natural security
C. mechanical security
D. pre-existing security

46. When developing the involvement system for a gainsharing plan, which of the following is NOT a
commonly used element?
A. employee mediations
B. steering committees
C. update meetings
D. suggestion systems

47. Which of the following best explains why top HR executives are being paid increasingly high salaries?
A. A firm's vision is effective when human resource managers play a strategic role in its development.
B. Human capital is linked to increased productivity and customer satisfaction.
C. Business strategies developed by human resource managers are quantifiable.
D. Transactional activities are more cost-effective when outsourced by human resource.

48. In which human resource activity does a typical labor agreement NOT give the union a role?
A. selection.
B. compensation.
C. dismissal.
D. appraisals.

49. All of the following are considered vulnerable workers EXCEPT ________.
A. young workers.
B. male workers.
C. immigrant workers.
D. women workers.

50. The ongoing process of systematically identifying, assessing, and developing organizational leadership to
enhance performance is known as ________.
8
 A. action learning
B. employee mentoring
C. succession planning
D. work sampling
51. Which of the following enables supervisors to oversee the amount of computerized data an employee is
processing each day?
A. computerized performance appraisal system
B. online management assessment center
C. digitized high-performance work center
D. electronic performance monitoring system

52. Which of the following is the best way for a supervisor to correct a performance appraisal problem
caused by unclear standards?
A. focusing on performance instead of personality traits
B. using graphic rating scales to rank employees
C. avoiding the use of extremely low ratings
D. using descriptive phrases to illustrate traits

53. What is the first step in succession planning?

A. creating an applicant pool
B. assessing possible candidates
C. identifying and analyzing key jobs
D. selecting who will fill key positions

54. Which of the following describes a job in terms of measurable and observable behaviors that an
employee doing the job must exhibit to do the job well?
E. competency-based job analysis
F. department of labor procedure
G. functional job analysis
H. high-performance work matrix

55. ________ are special employment agencies retained by employers to seek out top management talent for
their clients.
E. Private employment agencies
F. Temporary agencies
G. Executive recruiters
H. Job banks
56. When using the job classification method of job evaluation, raters categorize jobs into groups of similar
jobs called ________.
A. classes
B. grades
C. sections
D. schedules

57. Which of the following is LEAST likely to cause a supervisor's performance appraisal of a subordinate
to be biased?
A. purpose of the appraisal
B. personality of the supervisor
C. location and time of the appraisal
D. personal characteristics of the subordinate

58. The methods used to give new or present employees the skills they need to perform their jobs are called
________.
A. orientation
B. training
C. development

9
 D. appraisal

59. All of the following are reasons for appraising an employee's performance EXCEPT ________.
A. assisting with career planning
B. correcting any work-related deficiencies
C. creating an organizational strategy map
D. determining appropriate salary and bonuses

60. Which of the following is the primary cause of salary compression?

A. taxes
B. inflation
C. interest rates
D. government regulations

61. Which of the following is the primary advantage of piecework plans?

A. powerful incentive to workers
B. encourages worker flexibility
C. workers earn efficiency bonuses
D. firms save on overtime wages

62. Supervisors can reduce unsafe acts in all of the following ways EXCEPT by ________.
A. listening to employee suggestions
B. setting a good example with safety
C. identifying employee interests and preferences
D. involving workers in planning safety programs
63. Hung records every activity in which he participates at work along with the time it takes him to complete
each activity. Which of the following approaches to job analysis data collection is most likely being used at
Hung's workplace?
A. diaries
B. interviews
C. direct observations
D. questionnaires

64. What term refers to the knowledge, education, training, skills, and expertise of a firm's workers?
A. human resources
B. human capital
C. intangible assets
D. intellectual property
65. Which of the following is the primary cause of salary compression?
A. taxes
B. inflation
C. interest rates
D. government regulations

66. Which of the following is NOT one of the forms of equity related to compensation issues?
A. group
B. internal
C. external
D. individual

67. Which of the following is an indirect method for predicting job performance during the selection
process?
E. video-based simulation technique
F. management assessment center
G. work sampling technique
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H. intelligence tests

68. Which of the following is NOT an advantage of programmed learning?

A. Training time is significantly reduced.
B. Trainees are able to learn at their own pace.
C. Training is similar to the coaching method.
D. Trainees receive immediate feedback.

69. What type of profit-sharing plan involves the firm simply distributing a percentage of profits as profit
shares to employees at regular intervals?
E. current profit-sharing
F. deferred profit-sharing plan
G. employee stock ownership plan
H. government incentive system

70. Which of the following is the primary disadvantage of using audiovisual-based training instead of
lectures?
A. high costs
B. ineffective teaching tool
C. limitations of technology
D. inappropriate for large groups

71. Which of the following involves a trainer in a central location teaching groups of employees at remote
locations via television hookups?
E. telecommuting instruction
F. programmed learning
G. audiovisual-based instruction
H. teletraining

72. Gainsharing is an incentive plans that ________.

I. engages employees in a common effort to achieve a company's productivity objectives with any resulting
cost-savings gains shared among employees and the company
J. contributes company shares of its own stock or cash to be used to purchase company stock to a trust
established to purchase shares of the firm's stock for employees
K. provides tax advantages for employees by deferring income taxes, often until the employee retires
L. involves the firm regularly distributing a percentage of profits as profit shares to employees

73. All of the following are most likely assessed on personality tests EXCEPT ________.
A. reasoning
B. sensitivity
C. motivation
D. emotional stability

74. Vietnam Airlines uses flight simulators to train pilots about airplane equipment and safety measures.
This is an example of ________.
E. apprenticeship training
F. on-the-job training
G. vestibule training
H. virtual reality training

75. Pacific Airlines utilizes a checklist of things that pilots should do prior to take-off and landing. This
checklist is an example of a ________.
A. job aid
B. skill sheet
C. task analysis form

11
D. work function analysis

76. Huong is a lawyer in a mid-size firm in Hanoi. She recently learned that another lawyer who joined the
firm at the same time earns a lower salary than she does. Which form of equity is most relevant to
Huong's situation?
E. external.
F. internal.
G. distributive.
H. individual.

12