Professional Documents
Culture Documents
Barrett’s Beauties
Boutique
Barrett’s Beauties Boutique
CONTENTS
Executive Summary........................................................................................................................................................3
Introduction.....................................................................................................................................................................4
Market Research.............................................................................................................................................................7
Product/Service Description...........................................................................................................................................8
Consumer/Customer identification & Description.........................................................................................................8
Current Competitive Situation........................................................................................................................................8
Distribution Channels.....................................................................................................................................................8
SWOT Analysis..............................................................................................................................................................8
Marketing Strategies.......................................................................................................................................................9
Communication Strategies..............................................................................................................................................9
Marketing Budget.........................................................................................................................................................10
Implementation Strategy...............................................................................................................................................10
Evaluation Method(s)....................................................................................................................................................10
References, Bibliography..............................................................................................................................................11
Appendices....................................................................................................................................................................11
EXECUTIVE SUMMARY
Barrett’s Beauties Boutique
Barrett’s Beauties is a hair boutique where customers can customize their wig style and fit
before placing and order installation and other hair styling services. The hair care segment
accounted for 18% of the total revenue of the global beauty market in 2017 and was the second-
largest segment after skincare. The Wig and Hairpiece Stores industry represents a niche product
retailer within the hair-care sector(ltd, M, n.d.). Barrett’s Beauties Hair Salon will develop a
premium wig and hair accessories line that will provide and intimate, professional environment
for patrons to make hair choice and selections. Our focus is providing custom made wigs for
individuals that purchase wigs and hairpieces for aesthetic purposes and those that purchase
cranial prothesis wigs, which are for people who have lost their hair due to a medical condition
or treatment. Recognizing the dramatic increase in fake, processed human hair offered online and
local beauty supply store leaves many clients wishing they had a professional stylist to guide
them as well as offer a better selection of wigs and hair accessories.
The clientele of Barrett’s Beauties is the initial target audience for retailing the wig and hair
accessories. Barrett’s Beauties wigs and hair accessories line will focus on providing top quality
products combined with an outstanding customer service to meet all our clients’ needs wig and
hair accessory needs. Low interest rates, increasing employment and an improving financial
outlook have caused per capita disposable income and overall consumer confidence to increase
in the hair extension market. Per capita disposable income is expected to rise at an annualized
rate of 2.4% over the five years to 2019(ltd, M, n.d.). The rising number of middle-class
populations that are emerging as the next potential customers for the beauty industry is driving
the growth of the global hair wigs and extension market. The trend of selling hair extensions
online has been increasing in recent years, a significant share of hair wigs and extensions
distribution takes place through specialty stores, hair salon and beauty stores, and hair clinics
(ltd, M, n.d.). While there are several companies that offer custom wigs and hair selection, a
close study of the Wig and Hairpiece stores industry shows that the industry has low and steady
barriers to entry.
INTRODUCTION
Company History: I am Ieshia Barrett and I have over twenty years’ experience in the hair
industry. After receiving my master’s cosmetology in the state of West Virginia I began working
for the JCPenney hair salon from 2003 until 2011. It was there I learned Matrix’s CRAFT hair
styling and cutting techniques as well as the corporate structure of running a hair salon. While
being the owner and operator of the Culture of Beauty Hair Salon I obtain my Bachelor of Arts
from West Virginia State University in Business Administration. Over the last two years my
family and I have relocated to Atlanta Georgia to continue growing our family in our home state.
I am now the owner and operator of Barrett’s Beauties located and operated in my home, ten
miles from Hartsfield Jackson International Airport. Barrett’s Beauty’s has operated for almost
two years and offer services to an upscale private selection clientele. The patrons of Barrett’s
Barrett’s Beauties Boutique
Beauty can be defined as clients who have extreme hair issues that may cause embarrassment in
an ordinary public hair salon. My clients seek out services for hair replacement, hair loss
treatments, protective styles, hair extensions and custom wigs.
Purpose: Within the two years I have expanded my customer base to include 80 regular
customers and at least two new clients a month. While my customer base is thriving, the
business’s retail sales need a marketing strategy plan that will increase profits. To manage the
need for quality wigs and hair accessories, Barret’s Beauties will create a marketing plan that
will expand retail sales by adding a line of human and synthetic hair wigs and accessories. My
customers are always complaining about the poor-quality hair options available at the local
beauty supply stores. Not to mention the obscure orders from fake hair vendors online. I have
had to redesign the expensive wigs my clients purchase online many times. At this time, 90% of
my clientele purchase wigs and hair accessories at the local beauty supply or online, whether
they are satisfied with the purchase or not. Drumming up clientele goes to waste when what the
customer want is not available. A wig and hair accessory line will further cater to the first-class
intimate salon atmosphere I provide to my clients. In addition, this expansion will enhance my
current clientele, as well as bring awareness for new partnerships to distribute quality hair
extensions.
Mission: Barrett’s Beauties provides a pleasurable experience for clients seeking services for
hair replacement, hair loss, protective styles, hair extensions and custom wigs. We offer a
professional, first- class exclusive atmosphere for clients to relax as they triumph over their hair
styles and concerns. We strive to deliver attainable beauty and unsurpassed customer service. We
will ensure that we hold ourselves accountable to the highest standards by meeting our
customers’ needs precisely and completely whenever they patronize our products and salon.
Vision: Our focus is providing custom made wigs for individuals that purchase wigs and
hairpieces for aesthetic purposes and those that purchase cranial prothesis wigs. Our vision is to
expand the retail products to include a wig and hair extension line. We intend to enhance our
customers experience by retailing a wide range of hair extension products from premiere hair
extension manufacturing brands and hair installation in one setting.
Rising consciousness about appearance among consumers has created immense opportunity for
the hair extensions manufacturers to offer a variety of products to consumers. Consumers prefer
hair extensions as an alternative to coloring their own hair; as a protective style to strengthen hair
follicles; and as a cover up due to hair loss or medical reasons. Barrett’s Beauties will offer a
complete line of quality human and synthetic wigs and hair accessories directly to the customer.
A complete list of the products are as follows:
Barrett’s Beauties Boutique
Retailing human and synthetic custom-made wigs
Barrett’s Beauties will ensure that all customer will enjoy a first-class exclusive treatment while
making wig style, color , length, and hair selections. Clients are scheduled for consultation visits
for hair selection, measurements, order placements and to schedule an appointment for their hair
services provided by Barrett’s Beauties Salon’ exclusive environment. Client lab data and
purchase history will be managed through our quick book system currently in place. All services
are performed at the request and selection of the customer to ensure quality service and products.
The service goals are as follows:
Increase retail sales by adding a wig and hair accessories line for the existing clientele of
Barrett’s Beauties. The industry’s fastest-growing product segment over the past five years has
been human-hair wigs and hairpieces, although these products command premium pricing,
generally retailing between $300 and $1,500, on average. By contrast, synthetic hair wigs
generally cost between $50 and $200, on average. Alter goods in favor of market conditions:
Manufacturers that can source human hair as opposed to synthetic hair will have a competitive
advantage( IBISWorld,n.d.)
Decrease the competitive advantage held by local beauty supply stores and online sites that
sell wigs and human hair accessories. Barrett’s Beauties will offer high quality wigs and
human hair accessories as an in-house feature to achieve this goal. 100% of my clientele
purchase wigs and hair accessories at the local beauty supply or online and are not generally
satisfied with their purchase but continue to obtain installation services. This industry has no
major players with a market share of greater than 5% welcoming new entrants into the industry.
The goal is to become my clients first source when buying wigs and human hair accessories line(
IBISWorld,n.d.).
Promote and increase the brand awareness of the Barret’s Beauties wig and hair
accessories by increasing social media presence. The Wig and Hairpiece Stores industry
Barrett’s Beauties Boutique
represents a niche product retailer within the hair-care sector. Over the five years to 2019,
industry revenue is projected to grow at an annualized rate of 4.1% to $415.2 million Strong
distribution networks: Industry players that have strong distribution networks will compete
effectively by establishing long-term relationships with downstream retailers. Companies that
already have established brand names will be competitive. ( IBISWorld,n.d.).
Learn about weaving and the various types of human hair available as well as the
differences between synthetic and human hair weaves, so that you can better serve
your customers.
Advise customers on which hair is best for different types of extensions, wigs, and
braids.
The company will adhere to its current salon location to purchase and store hair.
The company will establish a website to establish an additional venue to Market and
sell hair and a channel for new customers.
Set up wholesale accounts with manufacturers and brands of human hair.
MARKET RESEARCH
The following factors are likely to contribute to the growth of the hair wigs and extension
market during the forecast period:
The trend of selling online has been increasing in recent years, a significant share of hair wigs
and extensions distribution takes place through specialty stores, hair salon and beauty stores, and
hair clinics (ltd, M, n.d.). The improving economy has led profit margins to increase over the
past five years. Moreover, the aging population has bolstered the industry's market. As a result of
these trends, industry revenue is expected to increase during the current period. Over the five
Barrett’s Beauties Boutique
years to 2024, industry revenue is projected to continue growing because of improving per capita
disposable income and increasing demand for medical-use hairpieces (ibisworld.com, n.d.).
The Global Hair Extensions Market is expected to register a growth rate of 4.5% during the
forecast period. The market is expected to garner a value of approximately USD 1.2 billion by
the end of 2024.Furthermore, rising consciousness about appearance among consumers has
created immense opportunity for the hair extensions manufacturers to offer a variety of products
to consumers(ltd, M, n.d.).
North America holds the largest share in the Global Hair Extensions Market, followed by Europe
and the Asia Pacific, respectively(MRFR, n.d.).
Industry Analysis: The global hair wigs and extension market is witnessing intense competition
from various players trying to offer diverse products. The focus on product innovations will help
vendors attract new consumers and gain a larger market share. The customer demand has steered
the global hair wigs and extensions market. Manufacturers have been introducing new products
according to the prevailing fashion trends. However, this has not been able to increase the
demand for wigs and hair extensions among customers over time.
The market demand is primarily driven by new trends showcased by celebrities on social media.
India is the largest supplier of human hair, and the business is highly concentrated on the supply
side. As of now, the global hair wigs and extensions market is dominated by domestic players,
including small-scale proprietorship firms. An intensely competitive environment is expected to
emerge during the forecast period because of the immensely growing popularity of hair wigs and
extensions across the globe, thereby driving the demand for global hair wigs and extensions
market (ltd, R, & M, 2020).
PRODUCT/SERVICE DESCRIPTION
Technavio has been monitoring the hair wigs and extension market and it is poised to grow by
USD 4.01 billion during 2019-2023, progressing at a CAGR of almost 10% during the forecast
period. The shift in production landscape will offer immense growth opportunities. To make the
most of the opportunities, market vendors should focus more on the growth prospects in the fast-
growing segments, while maintaining their positions in the slow-growing segments.
MARKET
SEGMENTS
Women of color between the Women of color between the Women of color age 60 and
ages of 16-40: ages of 24-60: over:
Percent of customers
that buy wig and Percent of customers
human hair that buy wig and
accessories for human hair
protective reasons accessories for
25% aesthetic reasons
60%
Clients seeking wigs and hair extensions for aesthetic purposes: The increasing efforts to
improve physical appearances and a growing number of social media users will create lucrative
opportunities for top players operating in the global market. The consumers in the developed
market are buying wigs and extensions made of high-end human hair which are expensive than
products made of synthetic hair in the market. The increase in income levels is enabling
consumers to increase expenses on personal grooming and beauty products(Reportlinker, 2018).
Clients seeking wigs and hair extensions for protective styles, hair loss, or medical
purposes: More women are kissing the “creamy crack” (chemical relaxers) goodbye and are
proudly showing off their natural hair. Ijeoma and Uchenna Tiggs of Eye for Design Hair explain
how a woman can embrace her natural hair and extensions, “Protective styling such as wigs,
sew-in extensions, and clip-ins allow [women] to go smoothly through the transition [from
relaxed to natural hair] by allowing them to maintain their previous look or their natural look
with a full head of hair while protecting their natural hair as it grows out.” Although protective
styles are typically known for adding styling versatility to a woman’s crowning glory, they can
also be used for women suffering from medical ailments that cause hair loss or hair issues. For
the woman undergoing chemotherapy treatments or diagnosed with alopecia, protective styles
have become a way of life. “Those suffering from hair loss due to medical conditions can find
refuge in PS (protective styles), such as weaves, because of the coverage they
provide,”( Blackenterprise.com, 2018).
Competitor Analysis
The competitors in this industry are major players. However, there is plenty of room for new
entrants. The major players are also online and are partnered with major salon as well as small
salon. The competitors listed below are the biggest competition for the boutique as they offer
products and services similar to the boutique. Barrett’s Beauties Boutique will use their success
Barrett’s Beauties Boutique
and mistakes to enhance the quality of sales, customer service, location expansion, and overall to
offer the products and services they do not offer currently.
Type of business Hair vendor Hair services & vendor Beauty Supply
DISTRIBUTION CHANNELS
Strengths
o 100% of the patrons that visit Barrett’s Beauties Boutique salon purchase hair extensions
and hair installation services.
o Barrett’s Beauties Hair line will only sell supreme quality wigs and hair accessories.
o There are no technology limitations that may delay the development of the new hair line.
Weaknesses
o Retail sales in the salon currently stand at 2% of total revenue.
o 60% of the current clients purchase wigs and hair accessories from local beauty supply
stores or other vendors.
Converting the Weaknesses to Strengths
o We know we do not have the capacity to compete with big players in the industry, but we
will ensure that the prices and quality of all the hair extension products that are available
in our stores are competitive with what is obtainable amongst hair extension stores within
our level.
Opportunities
o The startup capital and inventory to develop the hair extension line are minimum.
o While there are thousands of hair extension merchants currently in place, the barriers for
entry of the new product into the hair industry market remain favorable.
o Atlanta is the epicenter of hair extensions, wigs, and weave.
Barrett’s Beauties Boutique
Threats
o The competition has mass amounts of inventory and an established online presence.
o The company will provide better quality hair products than the local beauty supply store,
however the small firm cannot compete with their many locations and habitual consumer
behavior.
Converting the Threats to Opportunities
o There is an emerging trend of promoting wigs and hair extensions on social media
platforms. The new product line eliminates aggressive selling and will refine the personal
selling techniques to gain clients wants and need that are unknown by the competitor.
MARKETING STRATEGIES
Positioning: The rising number of middle-class populations that are emerging as the next
potential customers for the beauty industry is driving the growth of the global hair wigs and
extension market. Our strategy focuses efforts on one or more remaining demand pockets or
market niches. Currently, the clientele of Barrett’s Beauties is the main market for retailing the
wig and hair accessories. Creating a bigger
presence online ensures new customers
outside of my area that will purchase wig
and hair accessories whether they schedule
a visit to the salon or not.
Pricing: We will strive to produce quality hair extensions whose prices are at the same rate of
that of our competitors. However, to attract more customers to our hair extensions, we intend to
set the prices on our products a bit lower than our competitors for the first few months.
• Frequency discounts—Some media may offer lower rates to businesses that commit to a certain
amount of advertising with them.
• Remnants and regional editions—Regional advertising space in magazines is often unsold and can,
therefore, be purchased at a reduced rate.
• Barter—Some businesses may be able to offer products and services in return for reduced advertising
rates.
• Seasonal discounts—Many media reduce the cost of advertising with them during certain parts of the
year.
• Cost discounts—Some media, especially smaller outfits, are willing to offer discounts to those
businesses that pay for their advertising in cash(Inc., -0001).
Place: Barrett’s Beauties Boutique is located and operated in my home eliminating the need for
overhead rent and utilities. Barrett’s Beauty’s has operated for almost two years and offer
services to an upscale private selection clientele. The patrons of Barrett’s Beauty can be defined
Barrett’s Beauties Boutique
as clients who have extreme hair issues that may cause embarrassment in an ordinary public hair
salon.
COMMUNICATION STRATEGIES
Advertising: Facebook allow users to add as much information about their business such as
address, contact information, website, business hours, products, and to add profile and cover
photos that reflect what the business does (Driver, 2018). How to videos on hair selection and
install tips; before and after photo galleries and customer testimonies can all be uploaded to the
account for more exposure. This feature will intrigue new customers looking for our unique
services without paying advertisement fees. As 94% of Facebook’s users access Facebook via
the mobile app (Lua, 2020), my customers will have an unlimited access to my services and
products.
Communication Plan: Social Media Content Planning: Barrett’s Beauties will consider
keyword research and competitive research to help brainstorm content ideas that will interest
your target audience. The business will also look to what other businesses in the industry are
doing to drive engagement on social media.
Great Social Content: Barrett’s Beauties will stay consistent with other areas of online
marketing, content reigns supreme when it comes to social media marketing. Posting regularly
and offering truly valuable information that ideal customers will find helpful and interesting.
Public Relations: A Consistent Brand Image: Using Facebook for marketing enables the
business to project our brand image across a variety of different social media platforms. Once
you build a loyal following on social media, you will be able to post all your new content and
make sure your readers can find new stuff right away. (Social Media Marketing for Businesses,
n.d.).
Promotion: Sharing Curated Links: Barrett’s Beauties will also use the platform as an
opportunity to link to outside articles as well. Curating and linking to outside sources provide
valuable information my target audience will enjoy as well as, improve trust and reliability, and
may even get some links in return.
The Entrepreneur and Small Business Problem Solver, author William Cohen put together a list
of "special negotiation possibilities and discounts" that can be helpful to small businesses in
maximizing their advertising dollar:
MARKETING BUDGET
$100.00
$80.00
$60.00
$40.00
November
$20.00 September
July
$-
May
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Cr To sin ps t January
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Co A a ag ot
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So Pa id M Pr
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Expense Projections
Marketing expenses
Inventory Cost
Miscellaneous
Expense projections
Total incorporation fees for registering the business as well as other legalities in the United
States of America – $100
Obtaining licenses and permits -$100
Cost of software and tools – $100
Cost of start-up inventory (packaging materials, raw materials) – $1,500
Marketing expenses– $405
Miscellaneous- -1000 this will cover any unexpected cost or problems that may arise.
IMPLEMENTATION STRATEGY
Media plan
Barrett’s Beauties Boutique
Barrett’s Beauties will expand its brand and retail sales to includes online consumers as well as
carter to the existing patrons. The company will seek to expand its presence on the internet by
creating social media aimed at selling the new hair line and promoting the exclusive salon
atmosphere. The firm will also create a Facebook account to make regular posts on new hair
shipments, hair installation tips, as well as take some suggestions from the viewers demands. The
boutique has one sole owner and operator and thus the owner will adhere to a continuity schedule
that will allow time for servicing and retaining customers, selling wigs and hair accessories,
making daily posts, maintain and promoting the business through Facebook.
Schedule Legend
Service customers
Measure viewers
Prepare content
Assignments:
I am the sole owner and operator of the salon and hair boutique and therefore will be responsible
for all duties. For the past two years I have successfully managed my clientele and their many
needs. I will use the same determination for success to embark on the new expansion as well.
The current location of the salon deems it unnecessary to hire more stylist and will instead use
the retail expansion as an additional income to eventually expand to a retail space.
Chief Executive Officer-(self)
Drafts the overall strategic vision on how the company would be run
Meets and negotiates with customers on behalf of the company
Works with the accountant to draft an overall budget on behalf of the company
Sales and Marketing Team-(self)
Creates effective marketing and sales strategies intended to attract as well as retain customers for
Barrett’s Beauties Boutique
Develops and implements a workable marketing budget in line with the company’s policies
Helps to increase the sales of hair extensions
Purchasing Manager-(self)
Responsible for sourcing for reliable vendors and placing orders on behalf of Barrett’s Beauties Boutique
Barrett’s Beauties Boutique
Ensures that all orders and contracts with vendors are properly negotiated, updated, and reviewed on
behalf of the company
Is updated constantly on market trends and uses the information to make correct analysis on behalf of the
company
Store Manager-(self)
Ensures that all brands of the hair extensions are in stock
Reports products that are out of stock to the purchasing manager
Ensures that the store is well ventilated and secured always
EVALUATION METHOD(S)
Tracking Format Preferences Over the past few years, there has been a shift toward more
visual content. Facebook fans were ignoring most link posts and going right for image or video
posts, so many social media managers responded by focusing more on entertaining visual content
to keep engagement up. To combat the high amount of low-value visual content being published
and push more valuable news feed content, Facebook now previews larger images for link posts.
This has helped boost engagement for link posts while making it easier for managers to drive
more traffic from the network to their websites and blogs. Barrett’s Beauties Boutique will use
our posts to reveal connections we may have missed. By going through our top-performing posts
in the page’s entire history the firm can start to identify some qualitative factors it may have not
thought about before (Bal, 2019).
Measuring Success with Analytics: You cannot determine the success of your social media
marketing strategies without tracking data. Google Analytics can be used as a great social media
marketing tool that will help Barrett’s Beauties to measure our most triumphant social media
marketing techniques, as well as determine which strategies are better off abandoned. Barrett’s
Barrett’s Beauties Boutique
Beauties will attach tracking tags to our social media marketing campaigns so that the firm can
properly monitor them.
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Computer-Mediated Communication, 20(5), 520–535. doi: 10.1111/jcc4.12127
Barrett’s Beauties Boutique
APPENDICES
Quick Weave
Box Braids
Wig Installation
Barrett’s Beauties Boutique