PHONING

Effective Telephone Tips from Successfully Speaking https://youtu.be/8v60jWtecrQ 

When the Phone Rings: Telephone Skills for Better Service https://youtu.be/Nq65EmDpBA0 
Speaking English - How to answer the phone https://youtu.be/lCBF659RMtg 
How to have Phone Conversations in English https://youtu.be/-rVWPWSZQhY 
Talking on the Phone in English - English Phone Vocabulary Lesson https://youtu.be/zNpmtVZFXS0 
Business English - Telephone calls https://youtu.be/6F5WwPKY8G4 
English Phone Conversation | How to speak on the phone https://youtu.be/ytMsSuHlPT0 
Phone Call | Making a Phone Call | Fluent En.. | Eng.. Co…ation | Common Daily Expression https://youtu.be/O2E71_sxgjE 
Essential Business English 4 — A Telephone Call https://youtu.be/Tw2r9DkL5co 
Telephone Conversations in English https://youtu.be/aW1ht_JIHVM 
Common Expressions #4 (Telephoning) | English Listening & Speaking Practice https://youtu.be/YMxA4Q94qao 

EMAILS
"How to write professional emails in English" https://youtu.be/3Tu1jN65slw 

Sample Order Taking | Customer Support Philippines https://youtu.be/hpZFJctBUHQ