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Direction: Analyze the case assigned to you in group carefully and present potential
solutions or remedial actions briefly in not longer than a one page text

Note that the submission date is Thursday April 29, 2021

Name of Students Project Title Remark
1. Mukhtar Saeed Case 1. Project Management
2. Liya Aemero and Leadership
3. Liuel Shimelis
4. Nebil Abdulsemed Group 1
5. Yoakin H/Gebriel
6. Hidaya Yusuf

1. Kalkidan Semere Case 2. Resolving IT Acquisition

2. Fasika Abera problems
3. Israel Fitsum
4. Bisrat Tsegaye
Group 2
5. Bethelhem Bekele

1. Nabil mohammed Case 3. Dealing with Software

2. Mulugeta Adamu
3. Yigermal bizuneh development project problems
4. Yohannes degu Group 3
5. Yohannes hunegnaw
6. Daniel lakew

1. Redeat Alemu Case 4. UK 12 billion National health

2. Shewit g/hawariat program project
3. Abel gizachew
4. Eyob Kefyalew Group 4
5. Hana Mulualem
6. Feven Yohannes

1. Dawit Zewdu Case 5. Cutting edge Technology

2. Dawit Shenkutie
3. Biruk Fikre
4. Amanuel Ermias
Group 5
5. Amanuel Beyene

1. Zedagim Shiferaw Case 6. E-Commerce service

2. Solomon Desta
3. Abel Moges
4. Zerubabel Group 6
5. Adonias Nigusie
6. Askual Assefa
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Case 1. Project Management and Leadership

A distinguished and high paid Java Programmer, who has served at XYB software Solutions
Company for the past two years leading a programming team in a big project, presented a
sudden resignation letter to the management of the company. The management was shocked
by the news and called on the Programmer to know the reason why he is leaving and if
possible to lobby him by additional salary and benefits. The only reason the programmer
presented for his resignation was “I am tired of working under routine and close
supervision". Despite the management’s relented effort made to retain the employee through
the provision of new salary and benefit schemes, the programmer decided to quit his job.
Putting yourself in place of the project manager and the management of XYB suggest:-

i). Potential causes and remedies for the cited problem

Case 2. Resolving IT Acquisition problems

Suppose:

i. You are a newly employed as ICT officer at XYZ company.

ii. There is off-the-shelf ERP software package that is implemented six months
ago.
iii. Assume that the management of XYZ Company decided to stop the use of the
software a month ago because the software package is not properly supporting
XYZ’s business process.
iv. The Leadership of XYZ directed the legal department to scrutinize whether
the decision made by the middle level managers while acquiring the software
was right or wrong. To this end, the management established a taskforce led
by the legal team in charge of reviewing the case and report finding to the top
management.
Question: Suppose you are as a chairperson of the taskforce, state feasible approach
you may pursue in order to discharge your responsibility.

Case 3. Dealing with Software development project problems

A government owned utility company in Ethiopia has been looking for software solutions
to support its core business processes. The preliminary assessment made by the
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company’s IT unit revealed absence of off-the-shelf software that solves the company’s
business problems. Following this report, the management sought the support of public
enterprise engaged in software development. After short deliberation on the problem, a
consensus was reached to jointly develop the software the utility company was looking
for. As part of this decision, the two companies agreed to hire a third institution to serve
as a consultant. With this arrangement, the requirement specification and system design
duties were carried out successfully. While the developing company was moving towards
creating a prototype system and heading towards large scale development, radical system
overhaul of the utility company has been announced. Following this decision the system
development endeavors was halted and the resources committed remain in vain.

Question: Analyze the case thoroughly and recommend feasible strategies in order to
avoid such system development failure problems

Case 4. UK 12 billion National health program project

The U.K. Government engaged in what is considered to be the largest public IT project of
all time, an attempt to provide electronic health records for all of the country's citizens.
The sprawling effort was begun in 2002 but failed to produce a workable system, despite
massive spending outlays about 12 billion (US$18.7 billion).

The U.K.'s Major Projects Authority concluded the project was "not fit to provide the
modern IT services that the National Health Service (NHS) needs in a highly
institutionalized health care system."

"The higher they fly the farther they fall," said Michael Krigsman, CEO of the consulting
firm Asuret, which helps companies run successful IT projects. "They tried to impose a
centralized solution onto just an enormous geographic and political base.

Question: Explore and mention the main cause of this project failure

Case 5. Cutting edge Technology

Galup Airlines intended to set up modern corporate wide information systems to integrate
the entire business processes across the company. Although some Mid-size vendors are
locally available, Galup opted for the state of the art technology developed by German
based vendor called SAP. Although SAP has good track record in building and
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supporting enterprise wide solutions, the new SAPcombo product supplied to Galup is
expensive in the German context and is not widely diffused in Germany and the
European Union.

The implementation of SAPcombo at Galup head quarter has been in progress for the past
two years. So far, about two modules of the product are implemented and functioning.
However, the system frequently gets stuck for unknown reason which even senior
engineers of SAP based in Addis Ababa could not fix it promptly. This has created untold
dissatisfaction at Galup, which led the top management of Galup to negotiate with SAP
get the older version of SAPcombo

1. Identify the potential mistakes committed by the procurement and selection

department of Galup and suggest potential remedial measures
Case 6. E-Commerce service

WebMerkato retailing company launched E-commerce services within Addis Ababa in March
2020. The company has now faced serious public protest for its failure to deliver on time. The
company was sued and defended itself at the court citing two problems, which are beyond the
control of the company:

1) Outbound logistic problem of the city

2) The sluggish service delivery system at customs and revenue authority
Point out potential solutions for the problems WebMerkato has encountered