Nama: Anila Zulfiana (18301041)

Umikalsum (18301075)

Dialogues Complain

Anila : Good afternoon nurse

Nurse Umi : Afternoon ma'am, how can I help you?
Anila : I am sorry to say this but I've been waiting for two hours.
However, the doctor was not here yet. how long do i have to wait
here?
Nurse Umi : I am so sorry, The doctor is doing emergency surgery. it might
end in twenty minutes. please wait a little longer ma'am
Anila : Oke nurse

Dialogues Giving Directions

Visitor (Umi) : Good afternoon nurse
Nurse Anila : Afternoon ma'am, how can I help you?
Visitor (Umi) : I want to go ICU waiting room. can you tell where it is
Nurse Anila : Please go straight ahead, then ICU waiting room opposite
medical surgical services