Customer complaint register

Customer Date Customer Received by Date acknowledged Referred to Resolution Close out
complaint date
reference
number
1) After receiving and
C28641DB 15/05/2021 Dorothy 15/05/2021 16/05/2021 Store Manager registering the customer's 17/05
Burton complaint, the Customer
Service Manager at BizOps (Customer
Enterprises - Paloma received
Vasconcelos - contacted the
the customer and feedback
apologized for what from
happened and made it
clear what measures would Customer
be taken, because such Service
actions are not part of the Manager)
policies and procedures
adopted by the company.
In addition, he offered the
customer a bonus at our
store, which she will
receive a 50% discount on
any purchase and will
receive a free gift worth up
to 100 dollars.

2) Regarding the employees

who were playing on their 18/05
cell phones, the Manager (Meeting

© Aspire Training & Consulting

Document date: April 2015
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Customer complaint register

warned everyone that such with all

attitudes would no longer staffs and
be tolerated. That the Gladys’s
company would offer new
training on policies and on resignation)
customer service.

3) As for the employee,

Gladys, unfortunately, it
was decided to leave the
company, since her attitude
was disrespectful and
embarrassing to the client.
Our company does not
allow this type of attitude,
since all customers must
be treated with equality and
respect.

4) Measures:
Effective communication will be an 20/05
important topic for working in our
stores;
(Training
The use of cell phones is prohibited
during working hours. In urgent and
cases, family members will be able resources
to contact employees by telephone provided)
from the human resources team;

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Document date: April 2015
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Customer complaint register

Disrespectful behavior will not be

tolerated, and depending on what it
is, the employee may lose his job.

© Aspire Training & Consulting

Document date: April 2015
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