Quality Gurus

 Walter A. Shewhart (1920s & 1930s)

 Grandfather of quality control
 Contributed to understand the process of variability
 Developed concept of statistical control charts
 W. Edwards Deming (1940s & 1950s)
 Father of quality control
 Stressed management’s responsibility for quality
 Developed “14 points” to guide companies in quality
improvement
 Japanese established “Deming Prize” in his name

15% of quality problems are actually due to worker error

85% of quality problems are caused by systems and errors
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Quality Gurus – contd.
 Joseph M. Juran (1950s)
 Defined quality as “fitness for use”
 Developed concept of cost of quality
 Originated idea of quality triology
 Quality planning
 Quality control
 Quality improvement
 Armand V. Feigenbaum (1960s)
 Introduced the concept of total quality control
 Philip B. Crosby (1970s)
 Coined phrase “quality is free”
 Introduced concept of zero defects
 Developed the phrase “Do it right the first time”
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Quality Gurus – contd.
 Kaoru Ishikawa
 Developed cause-and-effect diagrams
 Identified concept of “internal customer”
 Introduced the concept of “quality circles”
 Genichi Taguchi
 Focused on product design quality
 Developed Taguchi loss function

Costs of quality increase as a quadratic function as
conformance values move away from target
 Robust Design
 A design that results in a product that can perform over a
wide range of conditions