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    15 views8 pages

    Wipro Agrement

    Uploaded by

    ravi

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
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    of 8
    www.wipro.com Contract renewal proposal for Facility Management Service - Network Support Submit to: Birla Institute of Technology & Science Pilani (Rajasthan) - 333031 Author: Ankit Goel Designation: Practitioner Sales ©@ bate: 314ul-19 Confidentiality Senay: nena Resictod © WIPRO LIMITED 2018 | CONFIDENTIAL eRON woww.wipro.com Table of Contents Executive Summary. 4 Service Delivery Approach uh ASSUMPTION .esoseoe vo ‘Commercial: 5 Terms & Conditions...... aS ” charge faculty \n ee Centre = Infor proces: ‘gcience en Ore of Teco A www.wipro.com Ref # Wipro/BITS-Pilani/2019/23719 Date ~ 23/07/2019 To, Birla Institute of Technology & Science Pilani (Rojasthan) 333031 Kind otf Mr.Yeshvardhan Sharma Sub: Proposal for renewing of Facility Management Contract. Decor Sr Greetings from Wipro... Thank you very much for associating with us and further showing confidence in Wipro’s IMS service by @ _Poviding chance to submit our contract renewel proposal for nex! three years, Here with, we are pleased to offer our best techno-commercial proposal for contract renewal purpose. It's as per same service level agreement (SLA) and scope of work (SOW) or service finalizes. Request you Please go through the elements of the proposal and authorize your acceptance. However is there any discrepancy if you feel, contact under signee for further clarification. Hope for your early, favorable approval and contract renewal PO in this regards. Assuring the best services cal ime, Thanks and Regards Ankit Goel +91-9015366775 oO ooo Faculty In-charge Information Processing Centre aBista Institute 0° Technology © Sciapce 232034 ai aaee ne www.wipro.com 1. Executive Summary We would like to thank BITS ~ Pilani for the opportunity of being value to the BITS PILAN The key requirements, which WIPRO has to deploy network suppor at BITS Pilani for rendering Facility Management services and ensuring the network connectivity at all times. 2. Service Delivery Approach Network Engineer ‘Wipro would provide a Senior Network Support Engineer with 2- 3 years of work experience in networking and with CISCO cerlification. He would work as the network administrator, take care of ail calls related to the core switch, and escalations from the customer support engineer. The NE would be placed in the BITS Pilani. Customer Support Engineer (CSE) Wipro would provide a Customer Support Engineer, witn 1-2 years of work experience in Networking. The CSE would take care of calls elated to the LAN and distribution switches, The Wipro CSE would be placed in the BITS Pilani Campus, Service Window: 9 AM fo 6 PM, 5 days a week Service Deliverables: - Rendering FM support for the nelworking infrastructure ot the BITS PILANI campus The FM Resources to be deployed would be responsible to ensure that the availabilty of the Nelwoxking e Infrastructure at BITS Pilani Wipro's rich experience in providing Facilities Management would help redefine the process mentioned ‘below for efficient of the delivery of the service: Network Management Services oe, en 3. Assumption 1. Software, equioment, document of too! for delivering the deliverables as part of thi be provides by M/S Als Poni shay 2. Workstation. siting space, Phone, mollD etc. required by the resource to delvest gaMeabies shall be provided by M/S BITS Pilani. Access fo work area and office locations of M/S Bis Pitot 4. Any process documents etc. and project spectic training to be provided by M/S BITS Pilani es See Set we & on cl www.wipro.com 5. System Passwords as per the password policy fo deliver the deliverables to be provided by M/S BITS Pilani, 6. Since the resource shall be working os the extended arm of M/S BITS Pilani therefore, he would be provided with office stationary and admin facilities for him to deliver the contracted deliverables 7. Accommodation for both engineers in BITS Pilani campus, All other amenities, terms & conditions 98 provided in the BITS Pilani project shall remain the same for BITS Pilani project for Wipro. 8. Conveyance and lodging will be provided by Customer if travel is required, 9. Help Desk (Call Management) tool would be provided by Customer. 10. If shifts, customer must pay shift charges and extra effort charges @ INR 450.00 per shift as per the WIPRO policy. 11. In cose the M/S BITS Pilani has bus facility for its employees to commute to office from home some shall be extended to Wipro resources deployed in this contract e 4, Commercial: S.No. Description Year Location ete oes Service Suppon__| _stYeor | Pilani 1,550,683.05 2 Service Suppet__| 2nd Year lant 1,628.217.20 3 Service Support| 3rd Year| Pilani 1.709,628.06 Note: ee: 1. Taxes extra as applicable as per Govt norms 2. Above commercial is with the current scope. If there is any revision in scope/ RE's quantity, the shored Commercial will evise accordingly. Terms & Conditions: Term - The PO/Contract shall be for a term of 3 year from the "Contract Effective Date" Payment Term: Quarterly Advance within 30 Days of invoice Date. roposal Validity lext 30 Days of the submission, ‘Terms and Conditions oe ge Senators Rests WIPRO LIMITED 2018 | CONFIDENTIAL Faculty In-charge formation Processing Centre nsttute 9f Technology & Science PTLANT. 333031 (RA}.) www. wipro.com Term - The PO/Contract shall be for a term of three year from the “Contract Effective Date- 01/08/2019 to 31/07/2022" ‘Taxes - Customer is responsible for payment of taxes, duties, octroi / entry tax, cesses and any other statutory levies (by whatever name called at the applicable rates from time to time, including any new levies or increase in ‘existing levies) relating to the proposal. However, Customer will not be responsible for income taxes and wealth taxes that may be payable by Wipro. In case of any new taxes or levies being attracted to the transaction after the ate of submission of response by Service Provider or if any existing taxes or levies are changed thereafter, the same shall be borne by the Customer. Limitation of Liability - Notwithstanding anything contained herein, neither Party shall be liable for any indirect, punitive, consequential or incidental loss, damage, claims, abilities, charges, costs, expense or injury (including, without limitation, loss of use, data, revenue, profits, business and for any claims of any third party claiming, through Wipro) that may arise out of or result from this Agreement. The aggregate liability of Wipro, under this Agreement, shall not exceed the fees (excluding reimbursements) received by it under this contract during the six months preceding the date of first claim. Savings Clause - Wipro's failure to perform its contractual responsibilities, to perform the services, or to meet agreed service levels shall be excused if and to the extent Wipro's non-performance is caused by Customer's omission to act, delay, wrongful action, failure to provide Inputs, or failure to perform its obligations under this contract. ‘Term and Termination - Either party may, without cause, terminate the entire contract upon written notice of forty five (45) days to the other. Either party may terminate the contract upon written notice to the other in the ‘event that the other party commits a material breach of the contract or Statement of Work and fails to cure such

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