Quiz

Name:Saimun Hossain

ID: 1587

How has e-commerce affected business-to-business transactions?

Electronic commerce is the process of buying and selling goods electronically with computerized
business transactions using the Internet or other digital network technology. It includes marketing,
customer support, delivery, and payment. The three major types of electronic commerce are business-
to-consumer (B2C), business-to-business (B2B), and consumer-to-consumer (C2C). Another way of
classifying electronic commerce transactions is in terms of the participants’ physical connection to the
Web. Conventional e-commerce transactions, which take place over wired networks, can be
distinguished from mobile commerce, or m-commerce, which is the purchase of goods and services
using handheld wireless devices.

The Internet provides a universally available set of technologies for electronic commerce that can
be used to create new channels for marketing, sales, and customer support and to eliminate
intermediaries in buy-and-sell transactions. Interactive capabilities on the Web can be used to build
closer relationships with customers in marketing and customer support. Firms can use various Web
personalization technologies to deliver Web pages with content geared to the specific interests of each
user, including technologies to deliver personalized information and ads through m-commerce channels.
Companies can also reduce costs and improve customer service by using Web sites, as well as e-mail and
telephone access to customer service representatives, to provide helpful information.

B2B e-commerce generates efficiencies by enabling companies to locate suppliers, solicit bids,
place orders, and track shipments in transit electronically. Businesses can use their own Web sites to sell
to other businesses or use Net marketplaces or private industrial networks. Net marketplaces provide a
single digital marketplace based on Internet technology for many buyers and sellers. Net marketplaces
can be differentiated by whether they sell direct or indirect goods, support spot or longterm purchasing,
or serve vertical or horizontal markets. Private industrial networks link a firm with its suppliers and other
strategic business partners to develop highly efficient supply chains and to respond quickly to customer
demands.

Electronic commerce is a natural way for business to create value by aligning themselves with their
customers,

suppliers, employees and many others. Types of business-to-business electronic commerce applications
include:

electronic data interchange, electronic funds transfer, electronic forms, integrated messaging, and
shared databases.

Business-to-business processes provide sharing of data and increased information access through
corporate
extranets.

Bugle Boy has a strong value-added electronic commerce strategy. They provide support to the retailers

involved in their business-to-business partnerships. Through Bugle Boy's extranet they allow retailers to
order

online and see the status of inventory and shipments. It supplements their EDI and partner-managed
inventory

efforts.21 "The power of e-commerce comes from a buyer and seller being able to conduct the full range
of a

business relationship online. From creating the initial impression, allowing for competitive comparison,
to

negotiation, to closing the sale to delivery of the product, and finally to customer service. If this happens
the

powerful opportunity e-commerce brings will begin to happen