University of Management and Technology,

Institute of Aviation Studies, BS.AM

Airport Operations (Part 1)

Ramp Handling
&
Baggage Handling
Lecture/s 3-4
Resource Person: Bilal Ahmad

Ref. Material
• Ashford, N. J., Coutu, P., & Beasley, J. R. (2012). Airport Operations, Third Edition. McGraw-Hill
Education.
• See notes with each slide for references and additional study

Airport Management (AM-325) - Fall 2020 1

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 RAMP HANDLING

University of Management and Technology, Institute of Aviation Studies, BS.AM 2

Airport Management (AM-325) – Fall 2020

Source: Ashford, N. J., Coutu, P., & Beasley, J. R. (2012). Airport

Operations, Third Edition. McGraw-Hill Education.

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 RAMP HANDLING
List of Ramp Services
Ramp Services On-ramp Aircraft Servicing
Supervision Repair of faults
Marshaling Fueling
Startup Wheel and tire check
Moving/towing aircraft Ground power supply
Safety measures Deicing Cooling/heating
Onboard Servicing Cleaning Toilet servicing
Catering Potable water
In-flight entertainment Demineralized water
Minor servicing of cabin fittings Routine maintenance
Alteration of seat configuration Nonroutine maintenance
Cleaning of cockpit windows,
External Ramp Equipment wings, nacelles, and cabin windows
Passenger steps
Catering loaders
Cargo loaders
Mail and equipment loading
Crew steps on all freight aircraft
University of Management and Technology, Institute of Aviation Studies, BS.AM 3
Airport Management (AM-325) – Fall 2020

Source: Ashford, N. J., Coutu, P., & Beasley, J. R. (2012). Airport

Operations, Third Edition. McGraw-Hill Education.

3
RAMP HANDLING

Ramp Handling of a Single Aisle Aircraft

Example: Ramp Handling at Schiphol Airport

https://www.youtube.com/watch?v=StCkWiTFdBY

University of Management and Technology, Institute of Aviation Studies, BS.AM 4

Airport Management (AM-325) – Fall 2020

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RAMP HANDLING
Ramp Handling of a Wide Bodied Aircraft

Airbus A380 Ramp Handling at the Frankfurt Airport

https://www.youtube.com/watch?v=Kkj0g_K6cgE

University of Management and Technology, Institute of Aviation Studies, BS.AM 5

Airport Management (AM-325) – Fall 2020

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RAMP HANDLING
Ramp Safety Training

Ground Safety Training Video

https://www.youtube.com/watch?v=8KWFPNAcndQ

University of Management and Technology, Institute of Aviation Studies, BS.AM 6

Airport Management (AM-325) – Fall 2020

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RAMP HANDLING

Ramp Safety

Example: Zurich Airport:

https://www.youtube.com/watch?v=aPulKc1fDCw

In this short documentary, you will be able to know the ramp handling process along with the
safety procedures.

University of Management and Technology, Institute of Aviation Studies, BS.AM 7

Airport Management (AM-325) – Fall 2020

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 BAGGAGE HANDLING

Typical Baggage Process

University of Management and Technology, Institute of Aviation Studies, BS.AM 8

Airport Management (AM-325) – Fall 2020

Source: Ashford, N. J., Coutu, P., & Beasley, J. R. (2012). Airport

Operations, Third Edition. McGraw-Hill Education.

8
 BAGGAGE HANDLING

Typical Baggage Process

1. Bag Drop

i. Off-airport check-in can be offered in a number of ways including in-town airline offices,
check-in counters at downtown train stations, and services supporting check-in and bag drop at
hotels
ii. Car-park and curbside check-ins are convenient ways to check in for a flight and
to drop bags without having to take them through a crowded airport building. They
typically operate as follows:

• Pull up to a booth in a car park or the curb adjacent to the departure terminal, and present
a photo ID along with a confirmation number, destination, flight number, or e-ticket
number to an agent.
• Hand checked bags to the agent, collect the baggage receipt and boarding pass, and
proceed straight to security.

iii. Terminal check-in

University of Management and Technology, Institute of Aviation Studies, BS.AM 9
Airport Management (AM-325) – Fall 2020

Source: Ashford, N. J., Coutu, P., & Beasley, J. R. (2012). Airport

Operations, Third Edition. McGraw-Hill Education.

9
 BAGGAGE HANDLING

Typical Baggage Process

Type 1: Terminal Check-in/Self-service Kiosks

University of Management and Technology, Institute of Aviation Studies, BS.AM 10

Airport Management (AM-325) – Fall 2020

Source: Ashford, N. J., Coutu, P., & Beasley, J. R. (2012). Airport

Operations, Third Edition. McGraw-Hill Education.

10
 BAGGAGE HANDLING

Typical Baggage Process

Type 2: Terminal Check-in/Staffed Bag Drop

University of Management and Technology, Institute of Aviation Studies, BS.AM 11

Airport Management (AM-325) – Fall 2020

Source: Ashford, N. J., Coutu, P., & Beasley, J. R. (2012). Airport

Operations, Third Edition. McGraw-Hill Education.

11
 BAGGAGE HANDLING

Typical Baggage Process

Type 3: Terminal Check-in/Full-service Desks

Here, any of the functions performed in type one and two also can be performed, and
they can deal with additional functions such as taking payment for excess
baggage or rebooking.

Discussion
Scenario: Passengers still may reach the departure gate with baggage that an
airline may not choose or be able to carry in the cabin

University of Management and Technology, Institute of Aviation Studies, BS.AM 12

Airport Management (AM-325) – Fall 2020

Source: Ashford, N. J., Coutu, P., & Beasley, J. R. (2012). Airport

Operations, Third Edition. McGraw-Hill Education.

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 BAGGAGE HANDLING

Typical Baggage Process

2. Hold Baggage Screening

University of Management and Technology, Institute of Aviation Studies, BS.AM 13

Airport Management (AM-325) – Fall 2020

Source: Ashford, N. J., Coutu, P., & Beasley, J. R. (2012). Airport

Operations, Third Edition. McGraw-Hill Education.

13
 BAGGAGE HANDLING

Typical Baggage Process

2. Hold Baggage Screening

Level 1: Uncleared bags are examined by a level 1 Hold-Baggage Screening (HBS)

machine

Level 2: If the image-processing algorithm will not be able to clear the bag confidently,
the image will be passed to a human operator for a level 2 decision

Level 3: If it is still unresolved, it will require a more detailed examination. These bags
will be sent to a level 3 HBS machine, which uses computed three-dimensional image,
allowing a more thorough examination by an operator

Level 4: If it is still inconclusive, it is sent to level 4 where a physical examination of

the bag will be carried out

University of Management and Technology, Institute of Aviation Studies, BS.AM 14

Airport Management (AM-325) – Fall 2020

Source: Ashford, N. J., Coutu, P., & Beasley, J. R. (2012). Airport

Operations, Third Edition. McGraw-Hill Education.

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 BAGGAGE HANDLING

Typical Baggage Process

3. Bag Storage

Class Discussion

Why do the airports need baggage storage facility?

University of Management and Technology, Institute of Aviation Studies, BS.AM 15

Airport Management (AM-325) – Fall 2020

Source: Ashford, N. J., Coutu, P., & Beasley, J. R. (2012). Airport

Operations, Third Edition. McGraw-Hill Education.

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 BAGGAGE HANDLING

Typical Baggage Process

4. Flight Build and Aircraft Loading

Bags that have been processed and sorted ultimately are delivered to outputs where
they are loaded either into ULDs or trailers.

University of Management and Technology, Institute of Aviation Studies, BS.AM 16

Airport Management (AM-325) – Fall 2020

Source: Ashford, N. J., Coutu, P., & Beasley, J. R. (2012). Airport

Operations, Third Edition. McGraw-Hill Education.

16
BAGGAGE HANDLING

Baggage Handling System

Example: London Heathrow T5 - Baggage Handling System

https://www.youtube.com/watch?v=Wn8qogHH9bM

University of Management and Technology, Institute of Aviation Studies, BS.AM 17

Airport Management (AM-325) – Fall 2020

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BAGGAGE HANDLING

Self Service Baggage Drop System

Example: Southampton Airport (Self Service Baggage Kiosks)

https://www.youtube.com/watch?v=x4WQ2mRNxsw

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 University of Management and Technology,
Institute of Aviation Studies, BS.AM
Quiz 01
Date: Friday 30th October 2020 (Via LMS)
Time: 2000 to 2045
Covers Topics:

1. Airport Systems, Administration and Components

2. Career in Airport Management
3. Ramp Handling
4. Baggage Handling

Directions

1. Must read reference book and other resources (vide links/articles etc.) provided to you.
2. Expect a subjective type quiz. (Short Answers)
3. Expect questions based on scenarios.

What is Expected from Students (While Solving Quiz)?

1. Be precise.
2. Be relevant.
3. Use creative thinking.
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 University of Management and Technology,
Institute of Aviation Studies, BS.AM

Airport Operations (Part 1)

Ramp Handling
&
Baggage Handling
Lecture/s 3-4

Revision

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