Republic of the Philippines

Department of Education
Division of Lapu-Lapu City
Science & Technology Education Center
Science & Technology Senior High School

The Influence of Online Shopping Experience on Risk Perceptions towards Purchase Intention
amidst the Pandemic

A Research Paper Presented

To the Faculty of
SCIENCE AND TECHNOLOGY EDUCATION CENTER
Science Senior High School
Basak, Lapu-Lapu City

In Partial Fulfillment of the

Requirements for Grade 11

Trisha Louise S. Arado

Irene Shay Katherine O. Arong
Atasha Nicole G. Bahande
Arianne Mae D. Bompat
Enzyllyn S. Cabo
Necole A. Carulasan
Sherrie Lou M. Gayoba
Dennise Donna S. Gilig
Rovilyn M. Lopez
Vianca C. Lucero
Kyla S. Repolidon
Dollie Prudence B. Yap
May 2021
 VALIDATION OF THE RESEARCH INSTRUMENT

June 1, 2021

VIRGELINE YAP
Toshiba
Deca Homes 5, Blk. 14 Lot 31, Basak, Sudtunggan Lapu- Lapu City

Greetings!

We, the Grade 11 Senior High School students from Science and Technology Education Center
(STEC), in partial compliance for our course, Practical Research II, are conducting a study regarding the
influence of online shopping experiences on risk perceptions towards purchasing intentions among
generations X and Z during pandemic, the research is entitled, “THE INFLUENCE OF ONLINE
SHOPPING EXPERIENCE ON RISK PERCEPTIONS TOWARDS PURCHASE INTENTION
AMIDST THE PANDEMIC”.

With your expertise, we are humbly asking your permission to validate the attached survey
questionnaire. We are looking forward that our request would merit your positive response.
Thank you very much for your kind consideration and valuable contribution in this respect.

Sincerely yours,

Atasha Nicole G. Bahande

Group 3-Leader
Members:
Trisha Louise S. Arado
Irene Shay Katherine O. Arong
Arianne Mae D. Bompat
Enzyllyn S. Cabo
Necole A. Carulasan
Sherrie Lou M. Gayoba
Dennise Donna S. Gilig
Rovilyn M. Lopez
Vianca C. Lucero
Kyla S. Repolidon
Dollie Prudence B. Yap

Noted by:

MR. ALJUN M. AMANCIO

Special Science Teacher 1
Research Teacher
Survey Questionnaire Tool

Name (optional): ________________________ Age: _____________

Direction: Read and analyze each item below. Rate yourself from 1 to 5 by putting a check in the box.

Please be guided with the following description per rate.

Rating Scale Description

5 Strongly Agree
4 Agree
3 Neither
2 Disagree
1 Strongly Disagree

PRODUCT RISK (PR) 5 4 3 2 1

1 I’m concerned that I won’t be able to get
what I ordered from online shopping.
2 It is difficult to determine a product’s
quality over the internet.
3 I am unable to inspect and touch the real
product.
4 With clothing, size can be an issue.
5 It is possible that the product I bought
will not work as intended.
TIME RISK (TR) 5 4 3 2 1
1 It can take a long time to communicate
with the seller.
2 When I shop online, I can’t wait for the
item to arrive.
3 It is difficult to find the right product on
the internet which requires time.
4 Finding suitable websites (ex. Lazada,
Shopee, FB marketplace) is difficult.
5 Purchasing a product over the internet
can be a waste of time.
DELIVERY RISK (DR) 5 4 3 2 1
1 It is possible that I won’t get the product
that I ordered.
2 The product would be delivered to the
incorrect location.
3 Sellers won’t be able to deliver the
product on time.
4 When shopping online, it is difficult to
cancel orders.
5 The goods returned may be waiting a
long time.
INFORMATION RISK (IR) 5 4 3 2 1
1 The website (ex. Lazada, Shopee, FB
marketplace) will keep my personal
 details secure.
2 When it comes to buying products, I
have trust in the website (ex. Lazada,
Shopee, FB marketplace).
3 This website (ex. Lazada, Shopee, FB
marketplace) makes me feel at ease.
4 I have security on this website (ex.
Lazada, Shopee, FB marketplace).
5 This website (ex. Lazada, Shopee, FB
marketplace) provides me with all of the
details I need.
PURCHASE INTENTION (PI) 5 4 3 2 1
1 I prefer to shop online because it
eliminates the need for me to leave the
house.
2 I prefer to shop online because I can find
detailed product information.
3 Online shopping allows me to compare
prices.
4 I find online shopping to be convenient
for my lifestyle.
5 I use online shopping to purchase items
that are unavailable in my local store.

Comments and Suggestions:

Good research purpose. Relatable questions. Repetitive website examples.

06/05/21
__________________________________ ______________________________

Signature over Printed Name of the Expert Date Signed

Please fill-up the form for information purposes about the expert:

Name: Virgeline Yap

Degree: BS Accountancy
Job: Accountant (Supply Chain)
VALIDATION OF THE RESEARCH INSTRUMENT

June 3, 2021

Ms. Jamaica Pearl Mangubat

SSI Philippines Inc.
PIPC Bldg, 7 MEPZ 2 Road, Lapu-Lapu City, 6015 Cebu
Greetings!

We, the Grade 11 Senior High School students from Science and Technology Education Center
(STEC), in partial compliance for our course, Practical Research II, are conducting a study regarding the
influence of online shopping experiences on risk perceptions towards purchasing intentions among
generations X and Z during pandemic, the research is entitled, “THE INFLUENCE OF ONLINE
SHOPPING EXPERIENCE ON RISK PERCEPTIONS TOWARDS PURCHASE INTENTION
AMIDST THE PANDEMIC”.

With your expertise, we are humbly asking your permission to validate the attached survey
questionnaire. We are looking forward that our request would merit your positive response.
Thank you very much for your kind consideration and valuable contribution in this respect.

Sincerely yours,

Atasha Nicole G. Bahande

Group 3-Leader
Members:
Trisha Louise S. Arado
Irene Shay Katherine O. Arong
Arianne Mae D. Bompat
Enzyllyn S. Cabo
Necole A. Carulasan
Sherrie Lou M. Gayoba
Dennise Donna S. Gilig
Rovilyn M. Lopez
Vianca C. Lucero
Kyla S. Repolidon
Dollie Prudence B. Yap

Noted by:

MR. ALJUN M. AMANCIO

Special Science Teacher 1
Research Teacher

Survey Questionnaire Tool

Name (optional): ________________________ Age: _____________

Direction: Read and analyze each item below. Rate yourself from 1 to 5 by putting a check in the box.

Please be guided with the following description per rate.

 Rating Scale Description
5 Strongly Agree
4 Agree
3 Neither
2 Disagree
1 Strongly Disagree

PRODUCT RISK (PR) 5 4 3 2 1

1 I’m concerned that I won’t be able to get
what I ordered from online shopping.
2 It is difficult to determine a product’s
quality over the internet.
3 I am unable to inspect and touch the real
product.
4 With clothing, size can be an issue.
5 It is possible that the product I bought
will not work as intended.
TIME RISK (TR) 5 4 3 2 1
1 It can take a long time to communicate
with the seller.
2 When I shop online, I can’t wait for the
item to arrive.
3 It is difficult to find the right product on
the internet which requires time.
4 Finding suitable websites (ex. Lazada,
Shopee, FB marketplace) is difficult.
5 Purchasing a product over the internet
can be a waste of time.
DELIVERY RISK (DR) 5 4 3 2 1
1 It is possible that I won’t get the product
that I ordered.
2 The product would be delivered to the
incorrect location.
3 Sellers won’t be able to deliver the
product on time.
4 When shopping online, it is difficult to
cancel orders.
5 The goods returned may be waiting a
long time.
INFORMATION RISK (IR) 5 4 3 2 1
1 The website (ex. Lazada, Shopee, FB
marketplace) will keep my personal
details secure.
2 When it comes to buying products, I
have trust in the website (ex. Lazada,
Shopee, FB marketplace).
3 This website (ex. Lazada, Shopee, FB
marketplace) makes me feel at ease.
4 I have security on this website (ex.
Lazada, Shopee, FB marketplace).
5 This website (ex. Lazada, Shopee, FB
 marketplace) provides me with all of the
details I need.
PURCHASE INTENTION (PI) 5 4 3 2 1
1 I prefer to shop online because it
eliminates the need for me to leave the
house.
2 I prefer to shop online because I can find
detailed product information.
3 Online shopping allows me to compare
prices.
4 I find online shopping to be convenient
for my lifestyle.
5 I use online shopping to purchase items
that are unavailable in my local store.

VALIDATION OF THE RESEARCH INSTRUMENT

June 2, 2021

Miss Aisa V. Soroño

Science and Technology Education Center
Basak Lapu-Lapu City, Cebu

Greetings!

We, the Grade 11 Senior High School students from Science and Technology Education Center
(STEC), in partial compliance for our course, Practical Research II, are conducting a study regarding the
influence of online shopping experiences on risk perceptions towards purchasing intentions among
generations X and Z during pandemic, the research is entitled, “THE INFLUENCE OF ONLINE
SHOPPING EXPERIENCE ON RISK PERCEPTIONS TOWARDS PURCHASE INTENTION
AMIDST THE PANDEMIC”.

With your expertise, we are humbly asking your permission to validate the attached survey
questionnaire. We are looking forward that our request would merit your positive response.
Thank you very much for your kind consideration and valuable contribution in this respect.

Sincerely yours,

Atasha Nicole G. Bahande

Group 3-Leader
Members:
Trisha Louise S. Arado
Irene Shay Katherine O. Arong
Arianne Mae D. Bompat
Enzyllyn S. Cabo
Necole A. Carulasan
Sherrie Lou M. Gayoba
Dennise Donna S. Gilig
Rovilyn M. Lopez
Vianca C. Lucero
Kyla S. Repolidon
Dollie Prudence B. Yap

Noted by:

MR. ALJUN M. AMANCIO

Special Science Teacher 1
Research Teacher

Survey Questionnaire Tool

Name (optional): ________________________ Age: _____________

Direction: Read and analyze each item below. Rate yourself from 1 to 5 by putting a check in the box.

Please be guided with the following description per rate.

Rating Scale Description

5 Strongly Agree
4 Agree
3 Neither
2 Disagree
1 Strongly Disagree
PRODUCT RISK (PR) 5 4 3 2 1
1 I’m concerned that I won’t be able to get
what I ordered from online shopping.
2 It is difficult to determine a product’s
quality over the internet.
3 I am unable to inspect and touch the real
product.
4 With clothing, size can be an issue.
5 It is possible that the product I bought
will not work as intended.
TIME RISK (TR) 5 4 3 2 1
1 It can take a long time to communicate
with the seller.
2 When I shop online, I can’t wait for the
item to arrive.
3 It is difficult to find the right product on
the internet which requires time.
4 Finding suitable websites (ex. Lazada,
Shopee, FB marketplace) is difficult.
5 Purchasing a product over the internet
can be a waste of time.
DELIVERY RISK (DR) 5 4 3 2 1
1 It is possible that I won’t get the product
that I ordered.
2 The product would be delivered to the
incorrect location.
3 Sellers won’t be able to deliver the
product on time.
4 When shopping online, it is difficult to
cancel orders.
5 The goods returned may be waiting a
long time.
INFORMATION RISK (IR) 5 4 3 2 1
1 The website (ex. Lazada, Shopee, FB
marketplace) will keep my personal
details secure.
2 When it comes to buying products, I
have trust in the website (ex. Lazada,
Shopee, FB marketplace).
3 This website (ex. Lazada, Shopee, FB
marketplace) makes me feel at ease.
4 I have security on this website (ex.
Lazada, Shopee, FB marketplace).
5 This website (ex. Lazada, Shopee, FB
marketplace) provides me with all of the
details I need.
PURCHASE INTENTION (PI) 5 4 3 2 1
1 I prefer to shop online because it
eliminates the need for me to leave the
house.
2 I prefer to shop online because I can find
detailed product information.
 3 Online shopping allows me to compare
prices.
4 I find online shopping to be convenient
for my lifestyle.
5 I use online shopping to purchase items
that are unavailable in my local store.

Comments and Suggestions:

______________________________________________________________________________

______________________________________________________________________________

Aisa V. Soroño June 3, 2021

Signature over Printed Name of the Expert Date Signed

Please fill-up the form for information purposes about the expert:

Name: Aisa V. Soroño

Degree: Master of Business Administration, Licensed Professional Teacher
Job: Senior High School Teacher