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CBLM Clean and Prepare Room For Incoming Guest
CBLM Clean and Prepare Room For Incoming Guest
SECTOR:
TOURISM
QUALIFICATION:
HOUSEKEEPING NC II
UNIT OF COMPETENCY:
Providing
Provide Housekeeping Services to
1. Housekeeping TRS5123111
Guest
Services to Guest
Cleaning and
preparing
Clean and Prepare rooms
2. rooms for TRS5123112
for incoming guests
incoming
guests
Remember to:
Work through all the information and complete the activities in each
section.
Read information sheets and complete the self-check. Answer keys are
included in this package to allow immediate feedback. Answering the
self-check will help you acquire the knowledge content of this
competency.
Perform the task sheets and job sheets until you are confident that
your output conforms to the performance criteria checklist that
follows the sheets.
Submit outputs of the task sheets and job sheets to your facilitator for
evaluation and recording in the Accomplishment Chart. Outputs shall
serve as your portfolio during the institutional competency evaluation.
LEARNING OUTCOMES:
At the end of this module you MUST be able to:
1. Set up equipment and trolleys
2. Access rooms for servicing
3. Make up beds
4. Clean and clear room
5. Clean and store trolleys and equipment
ASSESSMENT CRITERIA:
Demonstration
Written test
Document No.
Date Developed:
Issued by:
November 2019
Housekeeping NC II Developed by: Page 6
Merry Jessica Rusell
Revision # 00
LEARNING OUTCOME SUMMARY
CONTENTS:
ASSESSMENT CRITERIA:
Document No.
Date Developed:
Issued by:
November 2019
Housekeeping NC II Developed by: Page 7
Merry Jessica Rusell
Revision # 00
1. Strip beds and mattresses, check pillows and linens for stains and damage,
also check rooms to make sure whether guest left any valuables.
2. Segregate immediately items with stains and forward to the Laundry
Department for proper processing.
3. Replace bed linens in accordance with enterprise standards.
CONDITION:
ASSESSMENT METHOD:
Demonstration
Written test
LEARNING EXPERIENCE
Learning Outcome 3
CLEAN AND PREPARE ROOMS FOR INCOMING GUEST
Perform task Sheet HSK 2.3.3 Listen to the lecture HSK 2.3.2
After doing all the activities of this LO3: Make Up Beds, proceed to the next LO4:
Clean and Clear Rooms.
Document No.
Date Developed:
Issued by:
November 2019
Housekeeping NC II Developed by: Page 9
Merry Jessica Rusell
Revision # 00
Information Sheet 2.3.1
TYPES AND SIZES OF BEDS AND MATTRESSES
Learning Objectives:
Introduction: There are different types of beds and mattresses that hotel
establishment is using. It depends how many stars the hotel has and type of
the rooms. The size of mattress is defends how big is the bed but there are
also different types of mattresses. Hotel beds are more glamorous and
durable than simple bed in our house or different establishment;
Head Board
Bed Box
Document No.
Date Developed:
Issued by:
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Housekeeping NC II Developed by: Page 10
Merry Jessica Rusell
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Types of Beds
5. Pull-out Bed – bed that is inserted into a bed and pulled out when used.
It is advisable for small rooms as it is space saving.
Document No.
Date Developed:
Issued by:
November 2019
Housekeeping NC II Developed by: Page 11
Merry Jessica Rusell
Revision # 00
6. Roll-away Bed – a portable bed usually installed for an extra person in
the room.
Mattresses are designed to provide the support and comfort you need
to relax and rest. If you have had your mattress for a while, you may be
wondering if it is time to buy a new one. Research shows that people sleep
better, suffer less back pain and experience fewer symptoms of stress when
sleeping on newer beds.
Types of Mattresses
1. Innerspring Mattress –
An innerspring mattress
uses a steel coil support
system. Spring shapes,
designs, coil gauge, and
number of coils in a
mattress can vary. The
innerspring is covered by
padding or upholstery
materials, which can
include various foams,
fiber, and additional layers
of smaller steel springs.
2. Hybrid Mattress – A
hybrid mattress combines
a steel coil support system
with one or more types of
foam, such as
polyurethane foam,
memory (or visco elastic)
foam, or latex foam, as
well as foams that contain
gel or other materials.
Document No.
Date Developed:
Issued by:
November 2019
Housekeeping NC II Developed by: Page 12
Merry Jessica Rusell
Revision # 00
3. Foam Mattress – Foam
mattresses use one or
more types of foam as the
support system. The foam
may be polyurethane
foam, memory (or visco
elastic) foam, or latex
foam, and can contain gel
or other materials. The
foam used in such
mattresses can be
manufactured in a variety
of shapes and densities to
offer consumers a
mattress that has different
comfort, feel and heat
dissipation features.
Document No.
Date Developed:
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Housekeeping NC II Developed by: Page 14
Merry Jessica Rusell
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As part of the preventive program of housekeeping, mattresses must
be examined periodically to determine their age, condition and durability.
Likewise they shall be turned at least four times a year to prolong their life.
1. Each mattress is marked with the purchase month and year before
its installation in a guest room.
2. Each Mattress is labeled at the top and bottom on both sides with
the month in which it should be turned like: January, April, July,
and October. Labeling by month is preferred to coding with
numbers.
POSITION OF MATTRESS
Document No.
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January June July December
A B
____________ 3. This type of mattresses use one or more types of foam as the
support system.
____________ 5.It is use latex foam as the support system, in the upholstery
layers, or both.
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____________ 6. Bed that is inserted into a bed and pulled out when used. It
is advisable for small rooms as it is space saving.
____________ 7.The type of mattress has gel foam can offer consumers
different comfort, feel and heat dissipation features.
1. Innerspring Mattress
2. Roll-away Bed
3. Foam Mattress
4. King Bed
5. Latex Mattress
6. Pull-out Bed
7. Gel Mattress
8. Water Bed
Document No.
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9. Air Bed
Learning Objectives:
2. Coffee &Tea
3. Juice
Document No.
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Housekeeping NC II Developed by: Page 19
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4. Ink
5. Mold
6. Chewing Gum
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7. Gravy
8. Lipstick
Document No.
Date Developed:
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Housekeeping NC II Developed by: Page 21
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Use separate linen carts. When transporting soiled linens from the
guest floors to the hotel’s laundry, use separate linen carts that are
used to transport clean linens back up to housekeepers’ closets or
guestrooms. Each cart should be clearly labeled for “Clean Linen” or
“Soiled Linen.” For rapid identification by employees, consider
purchasing one color of cart for clean linens and a different color of
cart for soiled linens.
Use gloves and wash hands. Require housekeeping employees to
either wear disposable gloves when handling soiled linens or always
wash their hands with soap and hot water for at least 20 seconds after
handling soiled linens but before handling fresh linens. In way of
hand washing, employees may use hand sanitizer as an alternative
after coming into contact with soiled linens
Document No.
Date Developed:
Issued by:
November 2019
Housekeeping NC II Developed by: Page 22
Merry Jessica Rusell
Revision # 00
Self- Check 2.3.2
Modified True or False:
Document No.
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Housekeeping NC II Developed by: Page 23
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________________4.Butter, margarine and grease stains should rub dish
detergent onto the stain to loosen it before pre-treating.
1. TRUE
2. TRUE
3. FALSE
4. TRUE
5. FALSE
Document No.
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Housekeeping NC II Developed by: Page 24
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Information Sheet 2.3.3
Learning Objectives:
Introduction:
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Make up Bed is the act of arranging the bed sheets and other
beddings on a bed, to prepare it for use. It is a household chore, but it is
also performed in establishments including hospitals, hotels, and military or
educational residences. To make up a bed we need bed linens.
Bed Linen
1. Bed skirting placed in the box spring (if the bed has a box spring).
2. Bed Pad Place on top of the mattress as protection against stains.
3. Bed Cover (maybe a comforter or duvet) placed on top of the finished
bed.)
4. Bottom and crinkle sheet the size must fit the size of the bed.
5. Pillow One pillow per occupant. Decorative pillow maybe added to add
appeal to the bed.
6. Fitted Sheet often has elastic sewn into each one of the four corners
to help it stay in place over the mattress.
7. Bed runner to make the bed look nicer and more stylish.
Document No.
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Issued by:
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Housekeeping NC II Developed by: Page 26
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Remember:
Pillows case
Bottom sheet
Crinkle sheet
Blanket
Bed runner
PROCEDURE
Document No.
Date Developed:
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Housekeeping NC II Developed by: Page 27
Merry Jessica Rusell
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Traditional way:
Remember -Pull the bed a little away from the headboard before starting:
2. Using gloves strip off all soiled linen from the bed and place them
inside a plastic bag. The gloves will serve as protection from body
fluids and bacteria often found in used/soiled linen. Be on alert of
valuables possibly left behind in the bed and surrender them to
your supervisor
4. Lay down the bed pad on the bed. Place it on the top of the
mattress. Keep it smooth-flat over the bed. Secure it by tucking-in
the garter on the corner.
5. From the head side, lay down the bottom sheet on top of the bed
pad.
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Housekeeping NC II Developed by: Page 28
Merry Jessica Rusell
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7. Place the crinkle sheet on top of the first sheet, with the wrong
side up. Smoothen over and leave the edges hanging on the sides.
8. Lay down the blanket on top of the crinkle bed sheet with the
right side. Let it hang on the sides. The top corner, (head portion)
must be about 8-10 inches away from the head corner towards
the edge of the head side of the bed.
9. From the head side, fold the crinkle bed sheet and blanket
together twice and tuck in both edges of the bed.
10. Miter all corners and tightly secure them into the mattress.
11. Place the pillow inside a pillow case and lay it on the head side
of the bed. Put the bed runner at the foot part of the bed.
Document No.
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Housekeeping NC II Developed by: Page 29
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From the head side, fold and tuck in the edges of the last sheet about 8-10
inches from the top edge, same level as blanket. You have an option to fold
one corner in triangular position.
a. From the corner, pick up the side hem and pull it towards you. Lift it,
forming a sharp triangle as shown.
b. Using the palm of your other hand, smoothen the hanging part and press
it against the mattress.
c. Tuck in the creased triangle under the mattress. Repeat the slant on the
other side of the head end.
Definition of terms
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Housekeeping NC II Developed by: Page 30
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REFERENCES AND FURTHER READINGS
www.google.com
________________5.Bed skirting placed in the box spring (if the bed has a box
Document No.
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Housekeeping NC II Developed by: Page 31
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spring)
________________6.Bottom and crinkle sheet size must fit the size of the bed.
________________8.Fitted Sheet often has elastic sewn into each one of the
four corners to help it stay in place over the mattress.
1. Crinkle sheet
2. True
3. True
4. Bed Board
5. True
6. True
7. True
8. True
9. True
10. Miter
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Housekeeping NC II Developed by: Page 32
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TASK SHEET HSK 2.3.3
Title: MAKE UP BED
Equipment : N/A
Steps/Procedure:
2) Using gloves strip off all soiled linen from the bed and place them
inside a plastic bag.
3) If the bed skirt is used and it is already soiled, replace it with a fresh
one.
4) Lay down the bed pad on the bed. Place it on the top of the mattress.
Keep it smooth-flat over the bed. Secure it by tucking-in the garter on
the corner.
5) From the head side, lay down the bottom sheet on top of the bed pad,
with right side up.
6) Tuck-in the undersides of the sheet then miter all corners in such a
way that the sheet tightly covers the mattress.
7) Place the crinkle sheet on top of the bottom sheet, with the wrong
side up. Smoothen over and leave the edges hanging on the sides.
Document No.
Date Developed:
Issued by:
November 2019
Housekeeping NC II Developed by: Page 33
Merry Jessica Rusell
Revision # 00
8) Lay down the blanket on top of the crinkle sheet. Let it hang on the
sides
9) From the head side, fold and tuck in the edge of the head side of the
bed.
11) Miter all corners and tightly secure them into the mattress.
13) Place the pillow inside a pillow case and lay it on the head side of
the bed.
From the head side, fold and tuck in the edges of the last sheet
about 8-10 inches from the top edge, same level as blanket. You
have an option to fold one corner in triangular position.
Document No.
Date Developed:
Issued by:
November 2019
Housekeeping NC II Developed by: Page 34
Merry Jessica Rusell
Revision # 00
Document No.
Date Developed:
Issued by:
November 2019
Housekeeping NC II Developed by: Page 35
Merry Jessica Rusell
Revision # 00
Performance Criteria Checklist HSK 2.3.2
CRITERIA
YES NO
Did you….
1) Gather the needed supplies and place them in your
cart?
2) Used gloves to soiled all the linen from the bed and put
them in the plastic bag?
3) Lay down the bed pad and placed it on the top of the
mattress?
10) Place the pillow inside a pillow case and lay it on the
head side of the bed.
11) Lay down the bed runner on top of the finished bed?
Document No.
Date Developed:
Issued by:
November 2019
Housekeeping NC II Developed by: Page 36
Merry Jessica Rusell
Revision # 00