Amadeus Electronic Miscellaneous Documents (EMD) User Guide - Aug 2018 - 813671 - en - US

Amadeus Electronic
Miscellaneous
Documents
User Guide
amadeus.com
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© 2018 Amadeus s.a.s.

All Rights Reserved.
Edition 6.0 For Amadeus Ticketing Platform
Job Number 4417
Published by:
Amadeus Learning Services

email: learning@amadeus.com
August 2018
Table of Contents
Before You Start ..................................................................................... 1

What's New in This Document.............................................................. 3
Chapter 1
Introduction to EMDs ............................................................................. 5
What Is an EMD? .......................................................................................... 5
Why Issue an EMD? ...................................................................................... 5
Overview: EMD Type and Structure ..................................................... 6
What Are Associated and Standalone EMDs? .............................................. 6
What Are RFICs and RFISCs? ...................................................................... 7
What Is the EMD Coupon Structure? ............................................................ 8
Example: An EMD Display ............................................................................ 9
Using the EMD Guide......................................................................... 10
What Is the EMD Guide? ............................................................................. 10
How to Display Airlines That Use EMDs ..................................................... 10
How to Display Countries That Use EMDs.................................................. 10
Displaying Airline Services Offered ............................................................. 11
Displaying Reissue Options for a Service ................................................... 11
Chapter 2
Preparing and Issuing EMDs ............................................................... 13
Workflow: Preparing and Issuing an EMD .......................................... 13
Booking Chargeable Services ............................................................ 13
What Is a Chargeable Service? ................................................................... 13
What Is a Chargeable Service Code? ......................................................... 14
Using Special Service Requests (SSRs)..................................................... 14
Using Manual Auxiliary Segments (SVCs) .................................................. 15
Working With the EMD Pricing Record ............................................... 17
What Is a TSM-P? ....................................................................................... 17
Pricing a Service and Creating a TSM-P ..................................................... 17
Displaying a TSM-P ..................................................................................... 20
Updating a TSM-P ....................................................................................... 22
Removing the TSM-P PNR Change Flag .................................................... 30
Deleting a TSM-P ........................................................................................ 31
Displaying the TSM-P History...................................................................... 32
Issuing an EMD .................................................................................. 35
How to Issue an EMD .................................................................................. 35
Example: Issuing an EMD Using the Combined Issuance Entry ................ 35
Reference: TTM Entry Selection Options .................................................... 36
Reference: Other TTM Entry Options .......................................................... 37
Explanation: The PNR After EMD Issuance ................................................ 38
Explanation: The E-Ticket After EMD Issuance .......................................... 38
© 2018 Amadeus s.a.s. - All Rights Reserved i

Amadeus Electronic Miscellaneous Documents User Guide
Chapter 3
Working With Issued EMDs ................................................................. 41
Displaying an EMD ............................................................................. 41
How to Display an EMD From a Retrieved PNR ......................................... 42
Explanation: The EMD Display .................................................................... 43
How to Display an EMD Without a Retrieved PNR ..................................... 44
Reference: EWD Entry Options ................................................................... 44
Displaying an EMD From a List ................................................................... 44
How to Display the Original EMD From a Reissued EMD .......................... 45
How to Redisplay an EMD........................................................................... 45
Disassociating an EMD From an E-Ticket .......................................... 46
Associating an EMD With an E-Ticket ................................................ 49
Displaying EMD History...................................................................... 51
Displaying Extended EMD History ...................................................... 53
Chapter 4
Reissuing EMDs ................................................................................... 57
Overview: Reissue With EMDs ........................................................... 57
What Documents Can Be Reissued? .......................................................... 57
Why Reissue an EMD? ............................................................................... 57
When Can You Reissue an EMD? .............................................................. 58
Workflow: Reissuing an EMD ............................................................. 58
Preparing the TSM-P for Reissue ....................................................... 58
Examples of Reissues With EMDs ..................................................... 60
Example: EMD to EMD - Voluntary Reissue ............................................... 60
Example: E-Ticket to EMD - Voluntary Reissue .......................................... 64
Example: EMD to E-Ticket - Additional Collection ...................................... 69
Example: E-Ticket and EMD - Involuntary Rerouting .................................. 73
Revalidating an E-Ticket With an Associated EMD .................................... 79
Chapter 5
Refunding EMDs .................................................................................. 83
What Are the Refund Options for EMDs? ................................................... 83
Workflow: Refunding an EMD ..................................................................... 84
How to Refund an EMD Using the EMD Number ....................................... 84
How to Partially Refund an EMD Using the EMD Number .......................... 86
What Happens When You Refund an EMD? .............................................. 91
Reference: TRF Entries and Options .......................................................... 92
Reference: TRF Entries for Airline Agents Only .......................................... 93
Chapter 6
Displaying EMD Transactions in the Sales Reports .......................... 95
What EMD Transactions Are Registered in Sales Reports? ....................... 95
How to Display the Query Report by EMD Type ......................................... 96
How to Display the Transaction Report for an EMD ................................... 97
How to Display the History Report for an EMD ........................................... 98
Chapter 7
Cancelling EMD Sale, Reissue or Refund Transactions .................... 99
When Can You Cancel an EMD Transaction? ............................................ 99
How to Cancel an EMD Transaction From the Query Report ................... 100
How to Cancel an EMD Transaction From the PNR ................................. 101
How to Cancel an EMD Transaction by Document Number ..................... 102
ii Edition 7.0
Table of Contents
Explanation: Cancelling an EMD Transaction ........................................... 102
Chapter 8
Reprinting EMD Accounting Coupons.............................................. 105
What EMD Accounting Coupons Can You Reprint? ................................. 105
When Can You Reprint EMD Accounting Coupons? ................................ 105
How to Reprint EMD Accounting Coupons From a Retrieved PNR .......... 106
How to Reprint EMD Accounting Coupons Without a Retrieved PNR ...... 106
Reference: EMR Entry Options ................................................................. 106
Chapter 9
EMD Management for Airlines ........................................................... 109
Understanding EMD Management ................................................... 109
What Is EMD Management? ..................................................................... 109
Who Can Use EMD Management Entries? ............................................... 109
What Is an Airline Control Desk? .............................................................. 109
Reference: EMD Management Entries ...................................................... 110
EMD Management Entries for Airline Offices ................................... 111
Forcing Coupon Status .............................................................................. 111
Getting Airport Control ............................................................................... 112
EMD Management Entries for Airline Control Desks Only ................ 114
How to Force a Reissue of a Non-exchangeable EMD ............................. 114
Locking and Unlocking an Agency ............................................................ 114
Appendix A
System Flow: EMD Processing ......................................................... 117
© 2018 Amadeus s.a.s. - All Rights Reserved iii

Before You Start
Purpose of This Document

This document explains how to use Amadeus Electronic Miscellaneous
Documents (EMD).
It explains key EMD concepts, and describes how to issue and work with EMDs.
Scope
The scope of this document includes the generic features that exist for EMDs in
the Amadeus cryptic environment for both airlines and travel agents.
Some of these features may not be available to every user. Some features
require the setting of dedicated office parameters, and some are available to
airlines only.
Audience
This document is intended for airline and travel agents using Amadeus Electronic
Miscellaneous Documents.
The audience must have a good understanding of Amadeus reservations and
ticketing concepts, and a familiarity with the Amadeus cryptic environment.
Conventions
The conventions used to present information in this document are as follows:
• Spacing between the components of a cryptic entry shown in this module is
optional unless otherwise specified.
• For more information on various topics you are advised to use HE entries to
access the Amadeus Information Pages. These help pages are the Central
System Online Help and are often referred to as the HE pages.
Related Reference Material

The following documents are available on Amadeus Service Hub:
• Amadeus Central System Certification for ACOs.
• Amadeus Ticketing for ACOs User Guide.
• Amadeus Reservation and Ticketing Cryptic Course Guide for Airlines.
• Amadeus Central System: Ticketing User Guide.
© 2018 Amadeus s.a.s. - All Rights Reserved learning@amadeus.com 1

The following e-Learning videos are available on Amadeus Service Hub:

• What Is an EMD?
• How to Issue an EMD.
• How to Price an Ancillary Service and Issue an EMD.
• How to Manually Reissue a Ticket With a Penalty Fee EMD.
• How to Refund a Ticket and an EMD.
• Practice Game: EMD and Ticketing.
Latest Version of This Document
For Travel Agents:

1. Click here to view the User Guide in Amadeus Service Hub.
2. If you are asked to log in, select Travel Agency, then either:
- Enter the Office ID, Agent sign (or User ID), and Password that you
use to access Amadeus applications, then click on Sign in.
Or:
- If you are a first-time user, click on Register.
Note: For more information on how to register, click on the How to
register link.
3. Click on to view the guide in full screen.
4. Click on to download the .DOC (Word) version.
5. Click on to receive alerts each time that the page is updated.
For Airlines:
For the latest version of this document, and other reference material:
1. Click here to view the User Guide in Amadeus Service Hub. If you are asked
to log in, select Airline, then either:
- Enter your Service Hub user name and password, then click on Sign in.
Or:
- If you are a first-time user, click on Register to get access to Service
Hub.
2. Click on to view the guide in full screen.
3. Click on to download the .DOC (Word) version.
4. Click on to receive alerts each time that the page is updated.
2 Edition 7.0
Before You Start
Where to Go for Help
How to use the Central System Online Help

If you experience problems or want more information about ticketing and EMD
entries, you can use the Central System Online Help. This help is part of the
Amadeus Information Pages (AIP) and is often referred to as the Help pages or
the HE pages.
The following table lists cryptic entries you can use to access Help pages
containing EMD and ticketing information:
Table: EMD and Ticketing Information Pages
Entry Description
HE EMD EMD help index

HE TKT / HE CTP Ticketing/Central Ticketing Platform help index
GGASKPRO Help for help desks on the office profile
HE ETT Amadeus Electronic Ticketing help index.
HE ETT XX Airline's eligibility rules for e-ticketing per market help
(where XX is the 2-character airline code).
TGETD-XX Displays the electronic ticketing carriers applicable for
the country code specified (where XX is the 2-
character country code).
HE ETT XX Provides electronic ticketing policy information for the
applicable markets of the airline specified (where XX is
the 2-character airline code).
The HE entries required to access specific help topics are referenced throughout
this document.
Feedback on This Document

Your feedback is very important, and will help us to improve this document.
Please email us with your comments and suggestions:
learning@amadeus.com
What's New in This Document

This user guide has been redesigned and rewritten.

Chapter 1
Introduction to EMDs
This chapter includes the following topics:

• What Is an EMD? below.
• Why Issue an EMD? below.
• Overview: EMD Type and Structure on page 6.
What Is an EMD?
An Electronic Miscellaneous Document (EMD) is the industry-standard document
for all fees and charges collected outside of a ticket.
An EMD allows you to document the sale, and track the use of ancillary services,
and other charges or reimbursements, including, for example, excess baggage
charges, lounge access charges, penalty fees, residual values, group booking
deposits, and so on.
EMDs replace all other existing paper miscellaneous documents and Electronic
Miscellaneous Charges Orders (EMCOs).
You can issue EMDs for any validating airlines that authorise their use.
Video: What Is an EMD?

Launch
Why Issue an EMD?

You issue an EMD to:
• Accept payment for and track various types of services including air
transportation, group deposits, reimbursements, rebooking fees and other
charges.
• Automatically integrate miscellaneous charges into invoices, sales reports,
back office accounting and external systems (other reservations and
departure control systems).
• Issue an electronic record, and email or print the information if necessary
(depending on your office profile settings).

Overview: EMD Type and Structure

Like an e-ticket, an EMD consists of one or multiple coupons, each with a coupon
status (such as open, used, refunded or void).
Some EMD information is valid for the whole document and all its coupons. This
document level information includes, for example:
• EMD number.
• EMD type.
• Reason-For-Issuance code (RFIC).
• Place of issue.
• Date of issue.
Other information is valid for specific coupons only. This coupon level information
includes:
• Reason-For-Issuance sub-code (RFISC).
• Coupon status.
• Coupon value.
What Are Associated and Standalone EMDs?

The services sold using an EMD may be linked to an e-ticket flight coupon (such
as excess baggage or meal requests), but some do not have to be linked (such
as car rental or rebooking fees and penalties). Therefore, two types of EMD are
defined:
• An associated EMD (EMD-A); coupons are directly linked to e-ticket
coupons.
• A standalone EMD (EMD-S); coupons are not directly linked to e-ticket
coupons, the EMD does not have to be linked to an e-ticket at all.
6 Edition 7.0
Chapter 1 Introduction to EMDs
The two types differ in their behaviour and use. Here are the main characteristics:
Table: Characteristics of the Different EMD Types
Standalone EMD (EMD-S) Associated EMD (EMD-A)
• A standalone EMD is issued for a • An associated EMD is issued for the

residual value or the collection of collection of miscellaneous charges
miscellaneous charges that are not and excess baggage charges that are
considered used with an e-ticket considered used at the same time as
coupon. For example, lounge the e-ticket coupon. For example,
access, vouchers, taxi sports equipment, pets in cabin,
transportation, car hire, hotel wheelchairs, special seats and meals,
accommodation, train tickets, unaccompanied minors, excess
rebooking or cancellation fees, and baggage, and so on.
so on. • The associated EMD can consist of a
• The standalone EMD can consist of single or multiple coupons that are
a single or multiple coupons. directly linked to individual flight
• It can contain a reference to an e- coupons.
ticket. • Each EMD coupon that is associated
• It can be consumed at issuance or to an e-ticket is referenced in the e-
used at different stages. ticket record.
• Once issued, it has no further • The carrier and the routing of the
interaction with the airline systems EMD-A and the e-ticket coupons must
(reservations and departure control match.
systems). • An EMD-A can be automatically or
manually associated or disassociated
from an e-ticket.
• The EMD-A's final usage depends on
the e-ticket coupon it is associated to,
provided that it does not become
disassociated.
• The status of the associated EMD
coupons and the e-ticket coupons
must remain synchronised.
What Are RFICs and RFISCs?

An EMD is issued after services are booked in a PNR using an SSR (Special
Service Request) or an SVC (Manual Auxiliary Segment) containing an airline-
defined service code. The system translates the service code into an industry-
standard Reason-For-Issuance code (RFIC) and an airline-specific Reason-For-
Issuance sub-code (RFISC).
An EMD is categorised based on its RFIC, which defines the group of services
the EMD belongs to. There can be only be one RFIC per EMD, and the code is
automatically added by the system. RFICs are compliant with IATA standards.
Table: IATA Standard Reason-for-issuance Codes
RFIC Description Examples
A Air transportation Upgrading, involuntary

downgrading, charter
B Surface transportation / Bus, car hire
Non-air services
C Baggage Excess weight, sports
equipment

RFIC Description Examples
D Financial impact Booking fees,

refundable balances
E Airport services Check-in, lounge access
F Merchandise T-shirts
G Inflight services Sleeper berth,
beverages
I Reserved for individual
airline use
An EMD, and each RFIC, can have multiple RFISCs. Each EMD coupon contains
an RFISC.
For example, the RFIC for Baggage is C, and the following RFISCs can be used
for a particular airline:
Table: Airline defined RFISCs for Baggage
RFIC RFISC Description
C 99Z Excess Weight

C 99L Biking Equipment
C 99O Golfing Equipment
The available RFICs and RFISCs are managed by Amadeus for the airlines using
a system table called the Service Preferences Table.
When you are pricing a fee or service to issue an EMD, the system automatically
adds the RFIC and RFISC, and their description, to the pricing record, the TSM-
P.
For more information about the EMD pricing record (the TSM-P), see Working
With the EMD Pricing Record on page 17.
What Is the EMD Coupon Structure?

An EMD can contain up to 16 coupons. Up to four coupons can have the same
EMD number. If an EMD contains more than four coupons, a conjunction EMD is
issued (with up to four consecutive EMD numbers).
Each EMD coupon contains the following information:
• The coupon number.
• The RFISC.
• The coupon status (O for Open, F for Flown/Used, R for Refunded, V for
Voided, and so on).
• The coupon value.
The coupon status indicates the current usage of the service or fee. When an
EMD is associated to an e-ticket, the coupon status change of the e-ticket and
the EMD coupons is synchronised.
For more information on the coupon status of an EMD, enter HE EMD followed
by GP EDI in the Amadeus Information Pages.
8 Edition 7.0
After you issue an EMD, the following coupons may be printed (depending on
your office profile settings):
• Audit Coupon (optional).
• Agent Coupon (optional).
• Passenger Receipt (optional).
• Credit Card Charge Form (optional).
Example: An EMD Display

Example of an EMD Display
EMD-1058203300014  TYPE-S  SYS-1A LOC-2BX8JX

INT- FCI-0 1 POI-HEL  DOI-06OCT17  IOI-19420483
PAX- FELIX/LINDA MRS ADT
RFIC-D FINANCIAL IMPACT 
REMARKS-
CPN-1 RFISC-996  AY HELBKK S-O  VALUE-805.00
DESCRIPTION-RESIDUAL VALUE USED FOR FURTHER TRANSPORTATION 
PRESENT TO- FINNAIR
PRESENT AT-
ICW-1052100030498
SERVICE REMARKS-
FARE R EUR 805.00
BR 0
EXCH VAL EUR 805.00 RFND VAL
TAX-
TOTAL EUR 0.00
/FC
FO 105-2100030498HEL06OCTxx/19420483
FP O/CASH
FOID-
>
 EMD number.
 EMD type (S for standalone).
 PNR record locator.
 Place of issue.
 Date of issue.
 Reason-For-Issuance code (D) and description.
 Reason-For-Issuance sub-code (996).
 Coupon status code (O = Open for use).
 Coupon value.
 Reason-For-Issuance Sub-code description.

Using the EMD Guide
What Is the EMD Guide?

The EMD Guide is a suite of entries that allow you to access information about
airlines issuing EMDs and the services EMDs can be issued for. You can use the
EMD Guide to find out:
• Which airlines and countries are using EMDs through the Amadeus
distribution channel.
• What services are available through EMDs for specific airlines.
• Detailed information about the characteristics of EMDs issued for a specific
services.
For more information, enter HE EMD in the Amadeus Information Pages.
How to Display Airlines That Use EMDs

To display a list of all the airlines that use EMDs in a particular country, enter:
EGVD/CIE
EGVD Transaction code.

/C Country code identifier.
IE Country code.
Note: If you do not specify the country code, the country where your office is
located is displayed.
Note: This entry is available to airline agents only.
How to Display Countries That Use EMDs

To display a list of all the countries where EMDs are used for specific airline,
enter:
EGCD/V6X
EGCD Transaction code.

/V Validating airline identifier.
6X Validating airline code.
Note: If you do not specify the airline code, all countries where EMDs are
used are displayed.
Note: If you are an airline agent, you can only display your own airline
information.
10 Edition 7.0
Displaying Airline Services Offered
How to Display Services Offered by an Airline

To display a list of services offered by an airline, enter:
EGSD/V6X
EGSD Transaction code.

/V Validating airline identifier.
6X Validating airline code.
Reference: EGSD Entry Options
How to Display Services ... Enter
By RFIC EGSD/V6X/RFIC-C
By RFISC EGSD/V6X/RFISC-965
By service code (SC) EGSD/V6X/SC-PENF
By booking method (BM) EGSD/V6X/BM-SSR
(by SSR, SVC or SEAT)
By combining options EGSD/RFIC-D/RFISC-992/SC-PENF
That can be issued by travel agents (TA). EGSD/V6X/RFIC-C
How to Display Detailed EMD Characteristics of a Service

1. Display a list of services offered, enter:
EGSD/V6X
A list of services is displayed for airline 6X.
2. Select the line number of the service for which you want more details. To
display line number 6, for example, enter:
EGSD/V6X/L6
Displaying Reissue Options for a Service

To understand if you can reissue an EMD for a particular airline, you can display
the Group of Services Preferences table. This is an Amadeus-maintained system
table that allows airlines to control the EMD functionality available at RFIC level.
It defines, for example, if the reissue of an EMD is allowed, or if an EMD can be
exchanged for another document (such as e-ticket, MCO, Excess Baggage
Ticket).
It also defines if an EMD with a specific RFIC can be exchanged for an EMD with
the same or another RFIC.
Note: Airline and travel agents can display this table for any airlines hosted in
Amadeus Ticketing Platform.

Reference: Displaying Reissue Options
How to... Entry
Display the Group of Services Preference EGXD/V6X

table for a specific airline (6X).
Display the rule for reissuing from (FR-) EGXD/V6X/FR-RFICB

an EMD with a specific RFIC value (B).
Display the rule for reissuing from (FR-) EGXD/FR-ETK/TO-RFICA

an e-ticket to (TO-) an EMD with a
specific RFIC value (A).
12 Edition 7.0
Chapter 2
Preparing and Issuing EMDs

• Booking Chargeable Services below.
• Working With the EMD Pricing Record on page 17.
• Issuing an EMD on page 35.
Workflow: Preparing and Issuing an EMD

1. Book a service or fee in a PNR.
For information see Booking Chargeable Services below.
2. Price the service or fee.
For information see Pricing a Service and Creating a TSM-P on page 17.
3. Enter any required fare elements for the EMD, such as form of payment.
For information see Updating Fare Elements for an EMD on page 28.
4. Issue the EMD.
For information see Issuing an EMD on page 35.
Video: How to Issue an EMD

Launch
Booking Chargeable Services
What Is a Chargeable Service?

Airlines can charge for ancillary services that a customer can book in combination
with a flight ticket. Examples of chargeable services include special meals,
excess baggage, sports equipment, seat reservations, lounge access, and so on.

To book a chargeable service, or to create a fee, for which you want to issue an
EMD, you can create a Special Service Request (SSR) element or a Manual
Auxiliary Segment (SVC).
What Is a Chargeable Service Code?

A chargeable service code is used to define the service being booked. The
service code is entered as part of an SSR element or SVC segment, and the
system automatically translates the service code into an RFIC for an EMD.
Many service codes are defined by IATA, for example, XBAG for excess
baggage, PETC for Pet in Cabin, VGML for Vegetarian Vegan Meal, and so on.
However, many airlines have defined their own individual service codes.
You must consult with individual airlines to find out about their chargeable
services and which service codes you must use when booking these services.
Using Special Service Requests (SSRs)
When to Use an SSR Element

You use an SSR element to book a chargeable service that is associated to a
flight segment, such as a special meal, excess baggage, sports equipment or a
pet in cabin.
How to Create an SSR Element

1. Enter a name element and book a flight segment.
2. To create, for example, an SSR element for a pet in cabin, enter:
SR PETC-1 DOG 5KG 30CMX25CMX17CM
SR Special Service Request transaction code.

PETC- 4-digit service code (PETC for Pet in Cabin), dash.
1DOG 5KG Free-flow text for detailed information.
30CMX25CMX17CM
System Response:
--- RLR ---
RP/HELAY0980/HELAY0980 AA/SU 12OCT09/1157Z 2B5RHK
HELAY0980/0001AA/12OCT09
1.NEWMAN/PAUL MR
2 AY 821 Y 10MAR 3 HELFRA HK1 0745 2 0815 0955 *1A/E*
3 AP 358-20-1234605-H
4 TK OK12OCT/HELAY0980
5 SSR PETC AY NN1 1 DOG 5KG 30CMX25CMX17CM/S2
>
SR Entry Selection Options

When you input an SR entry you should consider the following:
• To book the service for a specific flight segment, include the segment
association (/S) option in your entry.
14 Edition 7.0
Chapter 2 Preparing and Issuing EMDs
• To create an SSR element for specific passengers only, include the

passenger association (/P) option in your entry.
• If the SSR element is airline-specific, include the 2-character airline code in
your entry.
For more information on how to create SSR elements and on the standard IATA
SSR codes, enter HE SR in the Amadeus Information Pages.
How to Cancel SSR Elements

To cancel SSR elements, you use the XE entries that are used to cancel PNR
elements. To cancel PNR element number four for example, enter:
XE4
For more information on how to cancel SSR elements, enter HE XE in the
Amadeus Information Pages.
Using Manual Auxiliary Segments (SVCs)
When to Use an SVC Segment

For standalone services that do not need to be associated to a flight segment,
like lounge access, airline vouchers, mugs, T-shirts, group deposits and so on,
you enter a manual auxiliary segment (SVC) in the PNR.
When you create an SVC segment you should consider the following:
• An SVC segment can be associated to one passenger only. You can,
however, request more than one service per passenger.
• When you create a service segment (SVC) no message is sent to the
validating airline system.
How to Create an SVC Segment

1. Enter a name element.
2. To create, for example, a manual auxiliary segment for lounge access, enter:
IU AY HK1 LOUS MIA JFK/15APR-VIP IBM/P1
IU Transaction code.
AY 2-character airline code of the airline providing the service (AY for
Finnair).
HK Action code (HK for Holding Confirmed).
Note: The action code must be NN (Need Segment), if the airline
does not accept HK.
1 Number of services required. You can enter more than one service per
passenger.
LOUS 4-character service code (LOUS for Lounge Access, standalone).
MIA 3-letter origin city or airport code (can be mandatory, depending on the
airline).
JFK 3-letter destination city or airport code (can be mandatory, depending
on the airline).

/15APR Slash, date in DDMMM format for the service required (can be
mandatory, depending on the airline).
Note: If you do not enter a date, the service segment is purged
four days after the creation date. If you enter a date, the
service segment is purged four days after the date that you
have entered.
-VIP IBM Dash, free-flow text (optional).
/P1 Slash, passenger association.
Note: The service can only be associated to one passenger. In a
multiple passenger PNR you must use passenger
association.
System Response:
--- TSM ---
RP/HELAY0980/
1.MILLER/SIENNA MRS
2 SVC AY HK1 LOUS MIAJFK 15APR-VIP IBM
>
For more information on how to create SVC segments, enter HE IU in the

How to Cancel SVC Segments

To cancel SVC segments, you use the XE entries that are used to cancel PNR
elements. To cancel an SVC segment that is the fifth element in a PNR for
example, enter:
XE5
For more information on how to cancel SSR elements, enter HE IU in the
16 Edition 7.0
Working With the EMD Pricing Record
What Is a TSM-P?
A TSM-P is a Transitional Stored Miscellaneous document pricing quotation
record. It is the pricing record for an EMD.
When you price a service or a fee a TSM-P is created in the PNR to store all the
pricing information required to issue an EMD.
A TSM-P is automatically created by the system when you make a confirmed
pricing entry for Amadeus Ancillary Services, or you can create one manually and
add the pricing information.
As with a Transitional Stored Ticket (TST), the pricing record for an e-ticket, after
you have created a TSM-P, you can update it, display it, and manually delete it.
Pricing a Service and Creating a TSM-P
Prerequisites
Before you can price a service and create a TSM-P, you must add the following
elements to a PNR:
• A passenger name element.
• A service element. The service element can be a:
- Special Service Request (SSR) element.
Or:
- A Manual Auxiliary Segment (SVC).
The chargeable service should be confirmed.
You can price a chargeable service manually, by creating a TSM-P and adding
the pricing information, or, if authorised, you can use Amadeus Ancillary Services
pricing entries to automatically price the service and create a TSM-P.
How to Automatically Price a Service Using Amadeus Ancillary

Services
To price a service booked in your PNR, enter:
FXG
The service is priced and a TSM-P is automatically created.
For more information about Amadeus Ancillary Services entry options, enter HE
ANC in the Amadeus Information Pages.
How to Manually Create a TSM-P

To create a TSM-P for all non-infant passenger types and all chargeable services
in a PNR, enter:
TMC

Note: Travel agents must also enter the validating airline option /Vxx in their
TMC entry (where xx stands for the 2-character airline code).
Reference: TMC Entry Selection Options
How to... Entry
Create a TSM-P for all non-infant passenger types for validating TMC/V6X
carrier 6X.
Create a TSM-P for the SSR element/SVC segment in PNR line TMC/L8
number 8.
Create the TSM-Ps for all the SSR elements/SVC segments that TMC/P1
are associated to passenger number 1.
Create the TSM-Ps for all the SSR elements/SVC segments that TMC/INF
are associated to the infant passenger types in the PNR.
Create the TSM-Ps for all the SSR elements/SVC segments in the TMC/INF/P1
PNR for the infant associated to passenger 1.
Note: If you enter the passenger selection option (/P) but not
the infant passenger type option (/INF) in your TMC
entry, the system creates the TSM-Ps for the adult
passenger types only.
For information about how to add pricing information to the TSM-P, see Updating
a TSM-P on page 22.
Explanation: A Manually Created TSM-P

When you use the TMC entry, the system creates a TSM-P with the following
information automatically added:
• The Reason-For-Issuance Codes (RFICs).
• The Reason-For-Issuance sub codes (RFISCs).
• The EMD type (A for associated or S for standalone).
• The properties of the EMD (such as the non-refundable indicator, consumed-
at-issuance indicator, and so on, if they are applicable).
When the EMD is associated to a flight segment, the origin and destination, and
the operating carrier codes are also filled in.
For airline offices, the validating carrier field (CARR) is by default populated with
their 2-character airline code. For travel agents this field is filled with the 2-
character validating airline code that you enter in the TMC entry.
Note: If there are two services associated to the same flight segment, the
system creates two TSM-Ps, as only one coupon per EMD can be
associated to the same flight segment.
Note: An EMD cannot contain services booked by both chargeable SSRs and
SVCs. Therefore, if both exist the system automatically creates
separate TSM-Ps and separate EMDs are issued.
18 Edition 7.0
Below is an example of a TSM-P created using the TMC entry for the
transportation of a bicycle as excess baggage:
Example of a TSM-P Created Using the TMC Entry
TSM 1 TYPE P HELAY0980 AA/14OCT 11 EMD-A CARR AY 

1.MILLER/SIENNA MRS 
RFIC-C/C  BAGGAGE  
1. RFISC-99L  BIKE  L 5
OPERATING CC-AY  ORIGIN-HEL DEST-FRA
 
ADD INF/RKS:
>
 The TSM header line with the TSM number (1) and type (P), the office ID of the
creating office (HELAY0980), the sign of the agent (AA), the creation date
(14OCT), the fare calculation pricing and reporting indicators (11), the EMD type
(EMD-A for associated) and the 2-character code of the validating carrier (AY).
Note: For more information on fare calculation pricing and reporting
indicators, enter HE FCPI in the Amadeus Information Pages.
 The passenger name and title.
 The Reason-For-Issuance code.
 The Reason-For-Issuance code description.
 The Reason-For-Issuance sub-code.
 The Reason-For-Issuance sub-code description.
 The 2-character code of the operating carrier of this EMD coupon.
 The line number identifier (L) and PNR line number (5). This is the line number of
the SSR element or SVC segment in the PNR that the EMD coupon is associated
to.
 The origin airport code.
 The destination airport code.

Displaying a TSM-P
How to Identify a TSM-P Is Stored In the PNR

After you have created a TSM-P, it is saved and filed with the PNR at End of
Transaction (ET). When you redisplay the PNR, a TSM tag is displayed in the
PNR header line, and the booked services are visible in SSR or SVC segments.
Here is an example of a PNR display with a chargeable service (SSR) for a Pet in
Cabin (PETC) on a round-trip flight for which a TSM-P has already been created
and stored:
Example of a TSM Flag in PNR Header
--- TST TSM RLR ---

RP/HELAY0980/HELAY0980 AA/SU 20OCTxx/1412Z 2CKF7D
HELAY0980/0001AA/20OCTxx
1.CARLIER/LOUIS MR
2 AY3685 C 15MAY 6 HELBCN HK1 1640 2 1725 2020 *1A/E*
3 AY3686 C 18MAY 2 BCNHEL HK1 1 1000 1455 *1A/E*
4 AP HEL +35 8 99 68 01 62-B
5 TK OK20OCT/HELAY0980
6 SSR PETC AY HK1 1 DOG CHIHUAHUA 5KG 25CMX10CMX15CM/S2
8 FV PAX AY/S2-3
>
How to Display a TSM-P

To display a TSM-P you can enter:
TQM
If there is only one active TSM-P in the PNR, the system displays the TSM-P.
For an example of a TSM-P display, see Explanation: The TSM-P Display on
page 21.
If more than one TSM-P exists, the system displays a TSM index.
Example of a TSM Index
M P R NAME TOTAL FOP ELEMENT T

1 .1 SSR MOBY/DICK EUR 5.00 CCVIXXXXXXXXXX+ 3 P
2 .1 SSR CHIN/LEE EUR 5.00 CCVIXXXXXXXXXX+ 4 P
3 .1 CCF EUR 1.20 CCVIXXXXXXXXXX+ P
You can display a specific TSM from the index using the /M option and the TSM
number. To display TSM number two, for example, enter:
TQM/M2
Reference: TQM Entry Selection Options
How to... Entry
Display a specific TSM from a TSM index by TSM number. TQM/M2
20 Edition 7.0
How to... Entry
Display a TSM for a specific passenger, if only one exists for this TQM/P1
passenger in the PNR.
Note: If more than one TSM exists for a passenger, use the TSM
number selection option (/M).
Display a TSM for the infant associated to passenger 2. TQM/P2/INF
For more information about displaying TSM-Ps and a complete list of TQM
entries, enter HE TQM in the Amadeus Information Pages.
Explanation: The TSM-P Display
Example of a TSM-P Display

TSM 1 TYPE P HELAY0980 AA/20OCT 11 INT I EMD-A CARR AY

1.CARLIER/LOUIS MR
RFIC-C/C BAGGAGE

1. RFISC-0BT PET CARRIAGE - PET IN CABIN L 6
OPERATING CC-AY CPN VALUE-25.00 ORIGIN-HEL DEST-BCN
EXCESS BAGGAGE-1 PC RATE PER UNIT EUR 25.00
 PRESENT TO:FINNAIR
PRESENT AT:HEL
SERVICE REMARKS-CHIHUAHUA 5KG
NON INTERLINEABLE

OPERATING CC-AY CPN VALUE-25.00 ORIGIN-BCN DEST-HEL
PRESENT TO:FINNAIR
PRESENT AT:BCN
SERVICE REMARKS-CHIHUAHUA 5KG
NON INTERLINEABLE

ADD INF/RKS:

FARE F EUR 50.00
EXCH VAL EUR 70.85

TAX001 X EUR 4.51DQAP TAX002 X EUR 9.27FIDP TAX003 X EUR 5.25JDAE
TAX004 X EUR 1.82QVDP

TOTAL EUR 70.85

FE *M*VLD ONLY ON FLTS/DATES SHOWN
FP CASH
>
 TSM header line with the TSM number (TSM 1), the TSM type (P), the office ID
(HELAY0980), agent sign (AA), the date on which the TSM was last modified
(20OCT), the fare calculation pricing and reporting indicators (FCPI and FCRI)
(11), the international indicator (INT I, I for International), the EMD type (EMD-A,
A for associated EMD), and the 2-character code of the validating carrier (AY).
 The passenger name and title (CARLIER/LOUIS MR), the Reason-For-Issuance

code (C) and description (BAGGAGE) as defined by the operating carrier.

 EMD coupon information: Coupon number (1), the Reason-For-Issuance Sub

code (0BT) and description (PET CARRIAGE - PET IN CABIN), the PNR line
number of the SSR element (L6), the operating carrier code (AY), the coupon
value (25.00), and the origin (HEL) and destination (BCN) airport codes. The
excess baggage in pieces (1) and the rate per unit (EUR 25.00).
 The Present-To (FINNAIR) and Present-At information (HEL), the service remarks
for the individual EMD coupon (CHIHUAHUA 5KG), and the NON-
INTERLINEABLE indicator. This indicator can only be set or removed by the
airline.
 The second EMD coupon. See the explanation for sections 3 and 4 above.
 Additional information and remarks for the EMD (document remarks).
 The EMD fare information. This section can contain the following information:
The fare (50.00) and the fare indicator (F for First Issue) with the currency code in
which the EMD was priced (EUR), an equivalent fare amount field (EQUIV), if the
EMD was issued in another currency, the exchange value (EUR70.85), which is
automatically calculated by the system (in this case the fare amount plus the new
taxes), a refundable value field (RFND VAL), and, depending on your market, a
net fare amount field (NF).
 The tax information with the tax indicators (X for new and O for old taxes), and the
ISO country codes or tax codes and tax nature codes.
 The TSM-P total amount (70.85) and the currency code (EUR) of the place of
issue.
 The fare elements for the TSM-P. This section can contain, for example:
The form-of-payment information (FP), the endorsement restrictions (FE), the tour
code (FT), the fare discount (FD) information, the commission (FM), the original-
issue/exchanged-for information (FO), the miscellaneous information (FZ1) and
the fare calculation information (FC).
Updating a TSM-P
You can use the TMI entry to update a TSM-P with pricing information.
Each TSM-P field has a unique letter identifier code that you can use with the
TMI entry. With the exception of the fare information, you can update the TSM-P
fields in any order, separated by a slash.
Note: You cannot update the validating carrier field (CARR) after the TSM-P
has been created.
How to Update a TSM-P Field

To update, for example, the Coupon Value field of a TSM-P, enter:
TMI/CV-75
TMI Transaction code.

/CV- Coupon Value field identifier (unique letter identifier), dash.
75 Coupon value.
Note: For the coupon value you cannot enter a currency
code.
22 Edition 7.0
System Response:
TSM 1 TYPE P HELAY0980 AA/14OCT 11 EMD-A CARR AY
1.MILLER/SIENNA MRS
RFIC-C/C BAGGAGE
1. RFISC-99L BIKE L 5
OPERATING CC-AY CPN VALUE-75 ORIGIN-HEL DEST-FRA
ADD INF/RKS:
>
 The Coupon Value field is updated (for all existing coupons).
Reference: TMI Entry Selection Options

If there is more than one TSM in a PNR, you must enter the number of the TSM
that you want to update.
If there is only one TSM per passenger in the PNR, you can select the TSM by
entering the passenger association in your TMI entry.
If you want to update a specific coupon of a multiple-coupon TSM-P, you must
specify the PNR line number of the service (SSR element or SVC segment).
Otherwise all the coupons of the TSM-P are updated by default.
How to... Entry
Update TSM-P number 1 (for all coupons). TMI/M1/CV-75

Passenger selection. Update the TSM-P associated to TMI/P1/CV-75
passenger 1 (for all coupons).
Note: You can use the passenger selection option, if only
one TSM exists for this passenger in the PNR. If
more than one TSM exists, you must use the TSM
number selection option (/M) or the SSR
element/SVC segment line number selection option
(/L).
Service selection. Update, at coupon level, the TSM-P for the TMI/L6/CV-75
SSR element/SVC segment in PNR line number 6 (updates
this specific coupon only).
Update all the TSM-Ps that exist in the PNR (for all coupons). TMI/ALL/CV-75
Update all the infant passenger TSM-Ps in the PNR (for all TMI/ALL/INF/CV-75
coupons).
Note: You cannot combine the /P, /M and the /L selection options in one
entry.

How to Update a TSM-P at Coupon Level

Here is a TSM-P display for Excess Baggage with two coupons:
Example of a TSM-P Display

1.JENKINS/CATHERINE MRS
RFIC-C/C BAGGAGE
1. RFISC-99U EXCESS BAGGAGE (KGS & PCS)  L 6
OPERATING CC-AY ORIGIN-HEL DEST-PVG
2. RFISC-99U EXCESS BAGGAGE (KGS & PCS)  L 7
OPERATING CC-AY ORIGIN-PVG DEST-HEL
ADD INF/RKS:
>
 Coupon 1 applies for the outbound flight from HEL to PVG.
 Coupon 2 applies for the inbound flight from PVG to HEL.
 The SSR element for the excess baggage for coupon 1 is in line number 6 of the
PNR (L6).
 The SSR element for the excess baggage for coupon 2 is in line number 7 of the
PNR (L7).
To add the coupon value for coupon number 1, by specifying the PNR line
number of the service, enter:
TMI/L6/CV-150

/L6 SSR element or SVC segment line number identifier (L) and
PNR line number (6).
/CV- Coupon Value field identifier, dash.
150 Coupon value.
System Response:
1.JENKINS/CATHERINE MRS
RFIC-C/C BAGGAGE
1. RFISC-99U EXCESS BAGGAGE (KGS & PCS) L 6
OPERATING CC-AY CPN VALUE-150 ORIGIN-HEL DEST-PVG
OPERATING CC-AY ORIGIN-PVG DEST-HEL
ADD INF/RKS:
>
 The coupon value for coupon 1 is added.

Note: If the coupon value for all the coupons is the same, you don't need to
enter the SSR element line number (/L) in your entry and all of the
coupons are updated.
24 Edition 7.0
Reference: TMI Entries to Update TSM-P Fields at Coupon Level

Here is a list of TSM-P fields that you can update at coupon level (for specific
EMD coupons only).
If you do not enter the SSR element or SVC segment line number (/L) in your
update entry, the update applies to all the coupons of the EMD.
Table: TSM-P Fields at Coupon Level
Field Identifier Field Name Entry Examples
CV- Coupon Value TMI/CV-100

TMI/L6/CV-100
D Present To TMI/DBRITISH AIRWAYS
TMI/L7/DBRITISH AIRWAYS
A Present At TMI/ALHR
TMI/L6-7/ALHR
CR- Coupon Remarks TMI/CR-LOUNGE LOCATED IN T2
TMI/L6,8/CR-LOUNGE LOCATED IN T2
NB- Not Valid Before Date TMI/NB-20JULxx
TMI/L6/NB-20JULxx
NA- Not Valid After Date TMI/NA-20JULxx
TMI/L7/NA-20JULxx
PC-/KG- Excess Baggage TMI/KG-25
(pieces, or weight in TMI/L7/KG-25
KG) TMI/PC-2
TMI/L6/PC-2
ER- Rate per Unit TMI/ER-EUR10.00
(weight/piece) TMI/L6,8/ER-EUR10.00
IC- Issued In Connection TMI/IC-TKT1251234567890E1
With TMI/L6/IC-TKT1251234567890E1
NR- Non Refundable TMI/NR-Y
Indicator TMI/L7/NR-Y
(This indicator can be
set to Y for Yes or N for
No. It can be updated
by Airline Control
Desks only.)
NX- Non Exchangeable TMI/NX-Y
Indicator TMI/L6/NX-Y
by Airline Control
Desks only.)
NI- Non Interlineable TMI/NI-Y
Indicator TMI/L6-8/NI-Y
by Airline Control
Desks only.)

Field Identifier Field Name Entry Examples
CA- Consumed At Issuance TMI/CA-N

Indicator TMI/L6/CA-N
by Airline Control
Desks only.)
Note: You don't need to enter a currency code in your TMI entry if you want
to use the default currency that is specified in your office profile.
Reference: TMI Entries to Update TSM-P Fields at Document Level

Here is a list of TSM-P fields that you update at document level. This means the
fields apply to all the coupons of the EMD.
Table: TSM-P Fields at Document Level
Field Identifier Field Name Entry Example
F, R, I-, Y-, U-, W- Fare with issue identifier: TMI/FEUR250.00

F for First Issue
R for Reissue
I for IT First Issue
Y for IT Reissue
U for BT First Issue
W for BT Reissue
E Equivalent Fare Amount TMI/FEUR50.00/EUSD72.00
N Exchange Value TMI/FEUR50.00/NEUR50.00
(For a first issue this field is
automatically calculated by
the system. It equals the
fare amount plus all the new
taxes.)
RV- Refundable Value TMI/REUR200.00/RV-50.00/
WEUR0
O, X Old (O) or New (X) Tax TMI/REUR150.00/X5.50DE/
Amount O14.50US/WEUR55.50
W Total Amount TMI/FEUR200.00/X5.50DE/WEUR
(For a first issue this field is 55.50
automatically calculated by
the system.)
26 Edition 7.0
Field Identifier Field Name Entry Example
NF- Net Fare Amount TMI/NF-EUR250.00

(The amount you enter must
be less than the TSM
equivalent amount or the
fare amount.
You can only use the Net
Fare field together with an
original form of payment
element containing a net
remit indicator and a selling
fare. Example:
FP NR+CASH/EUR550.00.
In addition, depending on
your market, a Tour Code
element may be required for
net remit ticketing.)
H Document Remarks TMI/HFREEFLOW TEXT
FC Fare Calculation TMI/FC-FREEFLOW TEXT
Note: You don't need to enter a currency code in your TMI entry, if you want
to use the default currency that is specified in your office profile.
For a complete list of TSM-P fields and a detailed field explanation, enter HE
TMI in the Amadeus Information Pages.
How to Update the TSM-P Fare Calculation Field

You can update the Fare Calculation field in the TSM-P to describe the
breakdown of the fare per service.
Note: A TSM-P must contain either a populated Fare Calculation line at
document level, or a Coupon Value for each coupon. You can only
enter a fare calculation in a TSM-P that does not already contain a
coupon value, and vice versa.
To add or change the Fare Calculation field, enter, for example:
TMI/FC-FRA LH LIS44.01LH FRA44.01NUC88.02END ROE0.692944

/FC- Fare Calculation field identifier.
FRA LH LIS44.01LH Fare calculation information.
FRA44.01NUC88.02END
ROE0.692944
How to Update the TSM-P Fare Fields

With the exception of the Fare Amount, the fare and tax information of the TSM-P
must be updated in one single TMI entry and in the following order:
1. Fare Amount
2. Equivalent Fare Amount
3. Exchange Value
4. Refundable Value

5. Tax Amount
6. Total Amount
7. Net Fare Amount
The system checks for correct decimal placement of the currency that is being
used.
For entry examples, see Reference: TMI Entries to Update TSM-P Fields at
Document Level on page 26.
Updating Fare Elements for an EMD

You can use TMI entries to add fare elements (FE, FO, FT, FP and so on) for an
EMD to the TSM-P at document level. The following conditions apply:
• You can add or delete one fare element at the time.
• You cannot modify a fare element, you can only delete the old one and add a
new one.
• The fare elements for EMDs can only be updated at document level (for all
the coupons of the EMD), not for individual coupons.
Table: TSM-P Fare Elements That Can Be Updated
Fare Element TSM-P Field Identifier
Commission element FM-

Original Issue/Issued-In-Exchange-For element FO-
Tour Code element FT-
Form of Payment element FP-
Endorsement Restrictions element FE-
Fare Discount element FD-
Miscellaneous Information element 1 FZ1-
Miscellaneous Information element 2 FZ2-
Reference: TMI Entries To Update TSM-P Fare Elements
How to... Entry
Update the TSM-P number 1 with TMI/M1/FO-105-1234567890E1LON21MAR10

the original issue information. /23205980
Update the TSM-P number 1 with TMI/M1/FO-105-1234567890LON15FEB10
the original issue (original /23205980/105-1234568998E1
document) and the issued-in-
exchange-for (second reissue)
information.
Update the TSM-P number 1 with TMI/M1/FP-CASH
the form of payment.
Update all the TSM-Ps in the PNR TMI/ALL/FP-CASH
with the form of payment.
Update the TSM-P number 1 with TMI/M1/FP-O/CASH
the old form of payment.
28 Edition 7.0
How to... Entry
Update the TSM-P number 2 with TMI/M2/FP-O/CASH+/CASH

the old and the new form of
payment.
Update the TSM-P number 1 with TMI/M1/FP-NR+CASH/EUR250.00
the net remit form of payment (net
remit indicator NR and the selling
fare in cash CASH/EUR250.00).
Copy the existing FP element from 10/M2
the PNR (line number 10) to TSM-P
number 2.
Note: You can copy an FP
element of type CC
(credit card) only.
Update the TSM-P number 1 with TMI/M1/FT-NR123456
the net remit tour code.
Delete the endorsement restrictions TMI/M3/FE-
from TSM-P number 3.
For more information about fare elements, see the help pages for the individual
fare elements. Enter, for example, HE FM, HE FD, HE FE and so on in the
How to Delete Information From a TSM-P

To delete the information that is stored in a TSM-P field, enter the TMI entry and
the TSM field identifier only. You can delete the information for up to three TSM-P
fields in one entry.
Reference: TMI Entries to Delete TSM-P Information
How to... Entry
Delete the information that is stored in the Present To field of the TMI/D
TSM-P.
Delete the information that is stored in the Coupon Value field of the TMI/CV-
TSM-P.
Delete the information that is stored in the Present To, Present At TMI/D/A/CV-
and Coupon Value fields.
Note: You can delete up to three items in one entry.
Delete the entire fare and tax information. TMI/F
Delete the information that is stored in the Present To and Coupon TMI/M1/D/CV-
Value fields of the TSM-P number 1.
Delete the information that is stored in the Present To and Coupon TMI/L9/D/CV-
Value fields of the TSM-P for the SSR element/SVC segment in
PNR line number 9.
Delete the information that is stored in the Present To field of all the TMI/ALL/D
TSM-Ps in the PNR.

How to Update and Delete TSM-P Information in One Entry

You can update and delete TSM-P information in one entry. To update the
Present To, Present At fields, and to delete the Coupon Value, for example,
enter:
TMI/M1-2,3/DAMADEUS AIR/ALHR/CV-
For more information about TMI entries, enter HE TMI in the Amadeus
Information Pages.
Removing the TSM-P PNR Change Flag
What Is the TSM-P PNR Change Flag?

When a chargeable service (SSR element or SVC segment) is removed or
updated in the PNR, the system automatically adds a PNR Change (PC) flag to
the TSM-P.
The PC flag is a warning to check the stored fare and to make sure it still applies
to the passenger and the services in the itinerary. It must be removed before you
can issue an EMD.
Note: The PC flag is not set for segment status code changes (KK, KL, UC,
and so on).
If you try to issue an EMD when a PC flag is present, the system displays the
warning message: SERVICE/NAME CHANGE - VERIFY TSM.
You must remove the PC flag from the TSM-P before you can issue the EMD.
Once you have removed the PC flag, and if the TSM-P was manual, you can
issue the TSM-P.
If the TSM-P was automatic, the warning message WARNING: MANUAL TSM -
REENTER TO PROCESS is displayed when you enter TTM. In this case you
must re-enter the TTM entry to issue the TSM-P.
How to Identify the PC Flag

The PC flag is visible in the TSM-P display and in a TSM index list.
Example of a TSM-P With a PC Flag:
TSM 1 TYPE P PC  HELAY0980 AA/05OCT 11 EMD-A CARR AY

1.MILLER/SIENNA MRS
RFIC-C BAGGAGE
OPERATING CC-AY CPN VALUE-100 ORIGIN-HEL DEST-FRA
PRESENT TO:FINNAIR
PRESENT AT:HEL
>
 PC flag.
30 Edition 7.0
How to Remove PC Flag

To remove the PC flag, if only one TSM-P exists in the PNR, enter:
TMF
Reference: TMF Entry Selection Options
How to... Entry
Remove the PC flag from TSM-P number 1. TMF/M1

Remove the PC flag from all the TSM-Ps in the PNR. TMF/ALL
For more information about the PC flag and the TMF entries, enter HE TMF in
the Amadeus Information Pages.
Deleting a TSM-P
Automatic TSM-P Deletion

A TSM-P is automatically deleted when, for example, all the flight segments that
are associated to the chargeable SSR elements of the TSM-P are cancelled, or
when all the SSR elements or SVC segments for which a TSM-P has been
created are cancelled.
You can also manually delete a TSM-P. When you manually delete a TSM-P, the
deletion is effective as when you save and file the PNR with the End Transaction
ET or ER entries.
How to Delete a TSM-P

To manually delete a TSM-P, if only one exists in the PNR, enter:
TMX
Reference: TMX Entry Selection Options

If more than one TSM-P exists in the PNR, you must enter the TSM number that
you want to delete, the passenger number, or use the /ALL option.
How to... Entry
Delete TSM-P number 1. TMX/M1

Delete all the TSM-Ps for a specific passenger. TMX/P1
Delete the TSM-Ps for the infant associated to passenger 1. TMX/P1/INF
Delete all the TSM-Ps in the PNR. TMX/ALL
Note: You cannot combine the passenger selection (/P) and the TSM number
selection option (/M) in one entry.
For more detailed information about deleting TSM-Ps and a complete list of TSM-
P deletion entries, enter HE TMX in the Amadeus Information Pages.

Displaying the TSM-P History
What Is the TSM-P History?

The TSM-P history records the updates made to a TSM-P. There are two types of
TSM history: current and deleted.
Current TSM history contains all additions, changes, and deletions you made to
the TSM, such as updates resulting from TMI entries.
Deleted TSM history contains deleted TSMs. TSM-Ps are deleted, for example,
when:
• A chargeable SSR element or an SVC segment is cancelled.
• The passenger for whom the TSM was created is cancelled from the PNR.
Note: When a TSM is deleted, the original TSM number is allocated to the
deleted TSM and cannot be used for a new TSM.
How to Display the TSM-P History

To display the TSM-P history when only one TSM exists in the PNR, enter:
TMH
Reference: TMH Entry Selection Options

If more than one TSM exists in the PNR, the TMH entry returns a TSM index.
From the TSM index you can display the TSM history with the following selection
options.
How to... Entry
Display the TSM history from the TSM index by TSM number. TMH/M2
Display the history from the PNR or from the TSM index for the service TMH/L9
in PNR line number 9 (SSR element or SVC segment number).
For more information on the TSM history, the TMH entries and history codes,
enter HE TMH in the Amadeus Information Pages.
32 Edition 7.0
Explanation: The TSM-P History Display

Below is an example of the TSM-P history (current history) for an associated
EMD for carriage of a bicycle. Each TSM-P history line starts with a letter that
describes the action taken (A for added, C for changed or X for deleted).
Example of a TSM-P History Display
** TSM HISTORY
AV AY 
AI C 
AG BAGGAGE 
AF FEUR50.00/NEUR50.00/WEUR50.00 
API 1 
ARI 2 
APC 0 
AEB 1 PC/SSR BIKE AY HEL/AY 825 Y 24MAR HELFRA/ANNA MRS/CHOPARD 
AER EUR50.00/SSR BIKE AY HEL/AY 825 Y 24MAR HELFRA/ANNA MRS/CHOPARD 
ACV 50/SSR BIKE AY HEL/AY 825 Y 24MAR HELFRA/ANNA MRS/CHOPARD 
ANR 0/SSR BIKE AY HEL/AY 825 Y 24MAR HELFRA/ANNA MRS/CHOPARD 
ANX 0/SSR BIKE AY HEL/AY 825 Y 24MAR HELFRA/ANNA MRS/CHOPARD 
ANI 0/SSR BIKE AY HEL/AY 825 Y 24MAR HELFRA/ANNA MRS/CHOPARD 
ACA 0/SSR BIKE AY HEL/AY 825 Y 24MAR HELFRA/ANNA MRS/CHOPARD 
AFP CASH 
000 RF- CR-HELAY0980 SU 0001AA 24MAR/0850Z 
CF FEUR30.00/NEUR30.00/WEUR30.00 
CER EUR30.00/SSR BIKE AY HEL/AY 825 Y 24MAR HELFRA/ANNA MRS/CHOPARD 
CCV 30/SSR BIKE AY HEL/AY 825 Y 24MAR HELFRA/ANNA MRS/CHOPARD 
001 RF-ER CR-HELAY0980 SU 0001AA 24MAR/0851Z 
>

TSM-P History - Explanation
 TSM information that was added during the creation of the TSM-P - Step 000:
AV = Add validating carrier (for airline offices automatically generated by the
system).
AI = Add reason for issuance (taken from the SSR element/SVC segment).
AG = Add reason-for-issuance description (taken from the SSR element/SVC
segment).
AF = Add fare field elements.
API = Add fare calculation pricing indicator (automatically generated by the
system).
ARI = Add fare calculation reporting indicator (automatically generated by the
system).
APC = Add PNR Change Flag.
TSM actions at coupon level during the TSM-P creation - Step 000:
AEB = Add excess baggage.
The excess baggage in pieces (1 PC) was added.
AER = Add rate per unit (ER field).
The rate per unit (EUR50.00) was added.
ACV = Add coupon value.
The coupon value (50) was added.
ANR, ANX, ANI, ACA = Add Non-refundable indicator, non-exchangeable
indicator, and so on (in this case automatically added by the system).
Note: For TSM-Ps, actions performed at coupon level are followed by the
update that was made (in this example 1 PC for the weight in pieces
that was added, EUR50.00 for the rate per unit, 50 for the coupon
value, and so on), followed by the SSR or SVC identifier (SSR), the
SSR or SVC code from the PNR (BIKE), the 2-character airline code
(AY), the airport code of the city of origin (HEL for Helsinki), the flight
details for the chargeable SSR elements (flight number, booking class,
date, origin and destination), and the passenger's first and last name.
More TSM information that was added during the creation of the TSM-P - Step
000:
AFP = Add form of payment.
Received From information of the office that created the TSM-P - Step 000:
000 RF-
 TSM information that was modified after the PNR was filed (end of transaction) for
the first time - Step 001:
CF = Change fare field elements.
The fare, exchange value and total amount were changed to EUR30.00.
CER = Change rate per unit.
The rate per unit was changed to EUR30.00.
CCV = Change coupon value.
The coupon value was changed to 30.
Received From information of the office that modified the TSM-P - Step 001:
001 RF-
34 Edition 7.0
Issuing an EMD
How to Issue an EMD

To issue an EMD from a PNR with a priced SSR or SVC segment, enter:
TTM
An EMD is issued for each passenger for all unticketed SSR elements and SVC
segments in the PNR.
Note: Depending on the airline, some services must be issued simultaneously
with an e-ticket using the combined issuance entry TTP/TTM.
Example: Issuing an EMD Using the Combined Issuance Entry

1. Retrieve the PNR, for example by record locator:
RT 2C97S7
System Response:
 
--- TST TSM RLR ---
RP/HELAY0980/HELAY0980 AA/SU 30OCT17/1151Z 2C97S7
1.WILLIAMS/ROBERT MR
2 AY3681 Y 15MAY 6 HELMAD HK1 1615 2 1700 2025 *1A/E*
3 AY3682 Y 20MAY 4 MADHEL HK1 4 1010 1535 *1A/E*
4 AP HEL +35 8 9 319111-H
5 TK OK30OCT/HELAY0980//ETAY
8 FP CASH
9 FV PAX AY/S2-3
>
 A TST has been created and stored in the PNR.
 A TSM has been created and stored in the PNR.
2. Verify that a valid TST exists for the e-ticket. Enter:
TQT

System Response:
TST00001 HELAY0980 AA/30OCT I 0 OD HELHEL SI
T-
FXP
1 HEL AY 3681 Y 15MAY 1700 OK YFLEXRT 20K
2 O MAD AY 3682 Y 20MAY 1010 OK YFLEXRT 20K
HEL
FARE F EUR 1579.00
TX001 X EUR 52.00YRVA TX002 X EUR 4.51DQAP TX003 X EUR 10.27FIDP
TX004 X EUR 5.25JDAE TX005 X EUR 1.82QVDP
TOTAL EUR 1652.85
HEL AY MAD1139.34AY HEL1139.34NUC2278.68END ROE0.692944
12.FP CASH
13.FV AY
>
3. Verify that a valid TSM-P exists. Enter:
TQM
System Response:
RFIC-C/C BAGGAGE
OPERATING CC-AY CPN VALUE-60 ORIGIN-HEL DEST-MAD
PRESENT TO:FINNAIR
PRESENT AT:HEL
OPERATING CC-AY CPN VALUE-60 ORIGIN-MAD DEST-HEL
PRESENT TO:FINNAIR
PRESENT AT:MAD
ADD INF/RKS: CHIHUAHUA
FARE F EUR 120.00

EXCH VAL EUR 134.11
TAX001 X EUR 9.60YF TAX002 X EUR 4.51DQ
TOTAL EUR 134.11

FP CASH
>
4. Issue the EMD and the e-ticket, for example in one combined entry:
TTP/TTM
Reference: TTM Entry Selection Options

To select a service or fee for which you want to issue an EMD, you can use the
/L option to specify the PNR line number of the SSR element or SVC segment.
You can also use the /M option to specify a specific TSM. The TSM number is
displayed in the TSM display, or in the TSM index, when you enter TQM.
If a PNR contains more than one passenger, you can also use the passenger
selection option (/P).
36 Edition 7.0
To issue EMDs for infants in the PNR, use the /INF identifier.
How to... Entry
Issue the EMD for the chargeable service in PNR line number 6. TTM/L6
Issue the TSM-P number 1. TTM/M1
Issues the tickets and the EMDs for TSM numbers 1 to 2 and 4. TTP/TTM/
M1-2,4
Issue the EMDs for all the chargeable SSR elements/SVC segments in TTM/P1
the PNR for passenger 1.
Issue the EMDs for all the chargeable SSR elements/SVC segments for TTM/P2/INF
the infant associated to passenger 2.
Note: You can combine the /INF option with the /P option only.
Reference: Other TTM Entry Options
Description Entry
Issues all the EMDs in the PNR and redisplays TTM/RT

the PNR.
Issues the tickets and the EMDs in one entry. TTP/TTM
Note: The ICW field in the TSM-P of an
associated EMD (EMD-A) for a
chargeable SSR element is
automatically updated with the
e-ticket number and the coupon
association.
Enforces the issuance of a paper MCO, if your TTM/PT
office is authorised to issue paper documents.
Issues all the EMDs in the PNR and sends the TTM/EPR-EMLA
passenger receipts to the email addresses
specified in the APE elements of the PNR.
For more detailed information on issuing EMDs and the TTM entry options and
selection options, enter HE EMD followed by GP EMI in the Amadeus
Information Pages.

Explanation: The PNR After EMD Issuance

After the EMD has been issued, the system adds the FA and FB elements to the
PNR.
Example of a PNR Display with FA and FB elements
--- TST TSM RLR ---

RP/HELAY0980/HELAY0980 AA/SU 30OCTxx/1151Z 2C97S7
2 AY3681 Y 15MAY 6 HELMAD HK1 1615 2 1700 2025 *1A/E*
3 AY3682 Y 20MAY 4 MADHEL HK1 4 1010 1535 *1A/E*
4 AP HEL +35 8 9 319111-H
8 FA PAX 105-2100020881/ETAY/EUR1652.85/30OCTxx/HELAY0980/1942
0483/S2-3 
9 FA PAX 105-8202300012/DTAY/EUR134.11/30OCTxx/HELAY0980/19420
483/E6-7 
10 FB PAX 3000004469 TTP/TTM OK ETICKET/EMD ADVISE PSGR TO
BRING FOID/PICT ID A/S2-3 
11 FB PAX 3000004469 TTP/TTM OK ETICKET/EMD ADVISE PSGR TO
BRING FOID/PICT ID A/E6-7 
12 FP CASH
13 FV PAX AY/S2-3
>
 FA element for the e-ticket number with the issue indicator E for e-ticket and T for
Ticketed, followed by the validating carrier's 2-character airline code (AY for
Finnair). The FA element for the e-ticket is associated to the flight segments (S2-
3).
 FA element for the EMD with the issue indicator D for EMD and T for Ticketed,
followed by the validating carrier's 2-character airline code (AY for Finnair). The
FA element for the EMD is associated to the chargeable SSR elements for the
service (PETC for Pet in Cabin) in the PNR line numbers 6 to 7, where E stands
for element (E6-7).
Note: For an EMD that has been issued for a SVC segment, the EMD FA
element is associated to the SVC segment with segment association
(for example: S3).
 FB element for the e-ticket, which is associated to the flight segments (S2-3).
 FB element for the EMD, which is associated to the SSR elements in PNR line
numbers 6 to 7 (E6-7).
Note: For an EMD that has been issued for a SVC segment, the FB element
for the EMD is associated to the SVC segment with segment
association (for example: S3).
Explanation: The E-Ticket After EMD Issuance

Note: When you issue the e-ticket before you issue an associated EMD
(EMD-A), or when you make the combined TTP/TTM entry, the Issued-
In-Connection-With field in the TSM-P is automatically updated with the
e-ticket number and the coupon association.
38 Edition 7.0
The Issued-In-Connection-With (ICW) field in the e-ticket is updated with the

associated EMD numbers and coupon numbers, and the indicator (A) for
associated.
Example of an E-Ticket Display with ICW field Information
TKT-1052100030891 RCI- 1A LOC-2B4FV3

OD-HELHEL SI- FCPI-0 POI-HEL DOI-09OCTxx IOI-19420483
1.NEWMAN/SUSAN MRS ADT S I
1 OHEL AY 95 C 12MAY 2340 OK CFLEXFI O 30K
2 OBKK AY 96 C 15MAY 0020 OK CFLEXFI O 30K
HEL
FARE F EUR 4212.00
TOTALTAX EUR 111.03
TOTAL EUR 4323.03
/FC HEL AY BKK3039.20AY HEL3039.20NUC6078.40END ROE0.692944
FP CASH
FOR TAX DETAILS USE TWD/TAX
IN CONNECTION WITH:
1. 105-8203300020E1(A) 
2. 105-8203300020E2(A) 
>
 EMD number (105-8203300020), EMD coupon identifier (E) and coupon number
(1) the e-ticket is associated with (A) for Associated.
 EMD document number (105-8203300020), EMD coupon identifier (E) and

coupon number (2) the e-ticket is associated with (A) for Associated.

Chapter 3
Working With Issued EMDs

• Displaying an EMD below.
• Disassociating an EMD From an E-Ticket on page 46.
• Associating an EMD With an E-Ticket on page 49.
• Displaying EMD History on page 51.
• Displaying Extended EMD History on page 53.
Displaying an EMD
When you issue an EMD, just as when you issue an e-ticket, the system creates
a unique electronic document. The EMD is stored either in the Amadeus
Electronic Miscellaneous Document Server (EMS), or in the airline's own EMD
database. In both cases you can display the EMD and the EMD history in the
Amadeus system.
Note: An EMD that has been issued by an airline may not be able to be
displayed by a travel agent, and follow-up transactions such as
reissues/exchanges and refunds may not be allowed.

How to Display an EMD From a Retrieved PNR

1. Display the PNR, for example by record locator. Enter:
RT 2BX8JX
System Response:
--- TST TSM RLR ---
RP/HELAY0980/HELAY0980 AA/SU 6OCTxx/1623Z 2BX8JX
1.FELIX/LINDA MRS
2 AY 089 Y 15JAN 5 HELBKK HK1 2 1650 0735+1 *1A/E*
3 SVC AY HK1 RSVT HELBKK
4 AP HEL +35 8 10 34 44 200-B
3/S2
3/S3
8 FHE PAX 105-2100030498
9 FB PAX 0600000524 TTP/TTM/M1/RT OK ETICKET/EMD ADVISE
PSGR TO BRING FOID/PICT ID A/S2
10 FB PAX 0600000524 TTP/TTM/M1/RT OK ETICKET/EMD ADVISE
PSGR TO BRING FOID/PICT ID A/S3
11 FO 105-2100030498HEL06OCT09/19420483/105-21000304982E1
12 FP PAX O/CASH/S2
13 FV PAX AY/S2
>
2. Display the EMD record. Enter:
EWD/L7
EWD Transaction code.

/L7 Slash, line number identifier (L) and PNR line number of the FA or FHD
element (7) of the EMD record that you want to display.
If there is only one FA/FHD element in the PNR, just enter:
EWD
42 Edition 7.0
Chapter 3 Working With Issued EMDs
Explanation: The EMD Display

The following is an example of a standalone EMD that was issued in connection
with a reissued e-ticket. The EMD is issued to cover a residual value for further
transportation.
Example of an EMD Display
EMD-1058203300014 TYPE-S SYS-1A LOC-2BX8JX

INT-I FCI-0 1 POI-HEL DOI-06OCTxx IOI-19420483
PAX- FELIX/LINDA MRS ADT
RFIC-D FINANCIAL IMPACT
REMARKS-
CPN-1 RFISC-996 AY HELBKK S-O VALUE-805.00
DESCRIPTION-RESIDUAL VALUE USED FOR FURTHER TRANSPORTATION
PRESENT TO- FINNAIR
PRESENT AT-
ICW-1052100030498
SERVICE REMARKS-
FARE R EUR 805.00
BR 0
TAX-
TOTAL EUR 0.00
/FC
FO 105-2100030498HEL06OCTxx/19420483
FP O/CASH
FOID-
>
 The EMD document number, the EMD type (S for Standalone, A for Associated),
the originating system, the PNR record locator.
 The international/domestic indicator, the EMD type, fare calculation pricing and
reporting indicators, place-of-issue, date-of-issue, IATA office identification
number.
 The passenger name and passenger type.
 The Reason-For-Issuance code and description.
 The coupon number, Reason-For-Issuance sub-code, operating airline code,

origin and destination, coupon status, coupon value.
 The coupon Reason-For-Issuance sub-code description, followed by other

applicable coupon level information including the Issued-In-Connection-With
(ICW) field that can reference an e-ticket.
 The document level fare indicator, currency and fare amount, followed by other
fare and tax information if applicable.
 The original-issue/issued-in-exchange-for field (applicable for a reissued EMD).
 The EMD form of payment.

How to Display an EMD Without a Retrieved PNR

Display an EMD record by entering the EMD number. For example:
EWD/EMD125-1234567890

/EMD Slash, EMD identifier.
125 3-digit airline code (125 for British Airways).
-1234567890 Dash, 10-digit EMD document number.
Reference: EWD Entry Options

You can display the EMD record using various options by entering the passenger
name, the credit card number, a form of identification (FOID) or a frequent
traveller number.
Note: Entering the validating airline code is mandatory for travel agents and
optional for airline agents.
How to... Entry
Display an EMD by FA/FHD line number. EWD/L10

Display an EMD by document number. EWD/125-1234567890
Display an EMD by credit card form of payment EWD/V6X/FOPCCVI4321123443211
(including validating airline code 6X). 234
Display an EMD by form of identification (FOID) EWD/V6X/FOID-FF22334455667788
for frequent flier number (FF).
Display an EMD by form of identification (FOID) EWD/FOID-PPXX1231234
for passport number (PP).
Display an EMD by frequent traveller EWD/V6X/FTI6X11223344556677
information (FTI).
For a more complete list of EWD entries and options, enter HE EWD in the
Displaying an EMD From a List
What Is the EMD List?

When you make an EWD entry to display an EMD without a retrieved PNR and
without using the EMD document number in your entry, the system may find more
than one EMD that matches your search criteria. In this case an EMD list is
displayed. The list is sorted by issue date from the most recent to the furthest in
the past.
44 Edition 7.0
Example of an EMD List
     
EMD NBR NAME S DOI RFI DESCRIPTION
1 1058203300013 FELIX/LINDA O 21APRxx C/EXW EXCESS WEIGHT
2 1058203300014 FELIX/LINDA O 21APRxx D/996 RESIDUAL VALUE
>
 EMD document number column.
 Passenger name column.
 EMD record coupon status column.
 Date-of-issue column.
 Reason-For-Issuance code and sub-code column.
 Reason-For-Issuance sub-code description column.
How to Display an EMD From the EMD List

Enter the line number of the EMD record that you want to display. To display the
EMD record in line 2, enter:
EWD/2
To redisplay the EMD record list, enter:
EWDRL
For more detailed information about displaying EMD records and a complete list
of display entries, enter HE EWD in the Amadeus Information Pages.
How to Display the Original EMD From a Reissued EMD

For a reissued (exchanged) EMD, you can display the old (original) EMD record
from the new EMD record:
1. Display the new EMD record with the EWD entry.
2. To display the original EMD record, enter:
EWD/O*

/O* Slash, indicator for original EMD record (O), asterisk (*).
How to Redisplay an EMD

When you display an EMD, it remains active for 60 minutes or until you display
another EMD, whichever comes first. You can redisplay the current EMD at any
time while it is active.
To redisplay an active EMD, enter:
EWDRT

RT Transaction code for redisplay.
From an EMD display, you can redisplay the PNR by entering:
RT
Disassociating an EMD From an E-Ticket

What Is Disassociation of an EMD From an E-Ticket?
To disassociate an EMD from an e-ticket is to remove the direct connection and
synchronisation between the associated EMD coupons and e-ticket coupons.
When a chargeable service has been cancelled, or a passenger is rebooked to
another flight that does not offer a booked service, you can manually disassociate
the unused EMD coupons to ensure that they do not automatically get used when
the e-ticket coupon status is changed to F for Flown.
Note: Disassociation entries are normally available to airlines agents only.
The entries can be made available to travel agent offices, but only when
authorised by the airline.
How to Disassociate an EMD From an E-Ticket

1. From the e-ticket display (TWD), verify which EMD coupons are associated
to the e-ticket. The associated coupons are indicated with an (A) for
Associated.
Example of E-Ticket Display With Associated Coupons
TKT-1052100040787 RCI- 1A LOC-2B9F4S

1.LEE/YING MRS ADT S I
1 OHEL AY 95 C 10APR 2340 OK CFLEXFI O 30K
2 OBKK AY 96 C 15APR 0020 OK CFLEXFI O 30K
HEL
FARE F EUR 4212.00
TOTALTAX EUR 110.93
TOTAL EUR 4322.93
FP CASH
IN CONNECTION WITH:
1. 105-8204300030E1(A)
2. 105-8204300030E2(A)
>
2. Display the EMD record. Enter:
EWD/EMD105-8204300030
46 Edition 7.0
System Response:
EMD-1058204300030 TYPE-A SYS-1A LOC-2B9F4S
INT- FCI-0 1 POI-HEL DOI-15OCTxx IOI-19420483
PAX- LEE/YING MRS ADT
RFIC-C BAGGAGE
REMARKS-
CPN-1 RFISC-99L AY HELBKK S-O VALUE-50
DESCRIPTION-BIKE
PRESENT TO-FINNAIR
PRESENT AT-HEL
ICW-1052100040787C1 (A)
EXCESS BAGGAGE- 1 N RATE PER UNIT-EUR 50.00
SERVICE REMARKS-
CPN-2 RFISC-99L AY BKKHEL S-O VALUE-50
DESCRIPTION-BIKE
PRESENT TO-FINNAIR
PRESENT AT-BKK
ICW-1052100040787C2 (A)
SERVICE REMARKS-
FARE F EUR 100.00
BR 0
TAX-
TOTAL EUR 100.00
/FC
FP CASH
FOID-
>
 The e-ticket number and coupon number that the EMD coupon is associated with
is displayed in the ICW field of the EMD coupon information. The e-ticket coupons
are marked as associated (A):
3. To disassociate an EMD from an e-ticket, enter:
EWA/DSC/E1-2/TKT105-2100040787/E1-2
EWA/ Airline office management transaction code, slash.

DSC/ Disassociate EMD transaction code, slash.
E1-2/ Electronic coupon identifier (E) and EMD coupon
numbers (1-2).
Note: The coupon numbers must be entered in ascending
order (E1-2, E1-4, and so on). The number of EMD and
e-ticket coupons must be equal and must not exceed 16.
TKT Ticket number identifier.
105- 3-digit airline code of the validating carrier (105 for Finnair), dash,
2100040787/ 10-digit e-ticket number (2100040787) to be disassociated, slash.
E1-2 Electronic coupon identifier (E) and e-ticket coupon
numbers (1-2).
Note: The coupon numbers must be entered in ascending
order (E1-2, E1-4, and so on). The number of EMD and
e-ticket coupons must be equal and must not exceed 16.
System Response:
AY EMD: OK EMD RECORD UPDATED
>

If you redisplay the e-ticket or the EMD you can see that the coupons are
disassociated.
Example of an E-Ticket With Disassociated (D) EMD coupons
TKT-1052100040787 RCI- 1A LOC-2B9F4S

1.LEE/YING MRS ADT S I
1 OHEL AY 95 C 10APR 2340 OK CFLEXFI O 30K
2 OBKK AY 96 C 15APR 0020 OK CFLEXFI O 30K
HEL
FARE F EUR 4212.00
TOTALTAX EUR 110.93
TOTAL EUR 4322.93
FP CASH
IN CONNECTION WITH:
1. 105-8204300030E1(D)
2. 105-8204300030E2(D)
>
Example of an EMD Display With Disassociated (D) E-Ticket Coupons
EMD-1058204300030 TYPE-A SYS-1A LOC-2B9F4

PAX- LEE/YING MRS AD
RFIC-C BAGGAGE
REMARKS-
CPN-1 RFISC-99L AY HELBKK S-O VALUE-50
DESCRIPTION-BIKE
PRESENT TO-FINNAIR
PRESENT AT-HEL
ICW-1052100040787C1 (D)
SERVICE REMARKS-
DESCRIPTION-BIKE
PRESENT TO-FINNAIR
PRESENT AT-BKK
ICW-1052100040787C2 (D)
SERVICE REMARKS-
FARE F EUR 100.00
BR 0
TAX-
TOTAL EUR 100.00
/FC
FP CASH
FOID-
>
For more information on how to disassociate EMDs, enter HE EWA in the

48 Edition 7.0
Associating an EMD With an E-Ticket

What Is Association of an EMD with an E-Ticket?
The association of an EMD coupon with an e-ticket coupon is the creation of a
direct connection and synchronisation between and the EMD coupon and the e-
ticket coupon.
When an EMD coupon has been automatically disassociated, for example due to
an e-ticket exchange or refund, or when a chargeable service has been
rebooked, you can manually associate the EMD coupon to another e-ticket.
Note: Both airline and travel agent offices can be authorised to manually
associate EMDs with e-tickets.
What Are the Rules for Manually Associating EMDs?

When you associate an EMD with an e-ticket, you must comply with the following
rules:
• The e-ticket coupons must have the status O (Open for use), A (Airport
Control), C (Checked-in) or L (Boarded).
• One EMD coupon can be associated to only one e-ticket coupon.
• No more than one EMD coupon of the same EMD can be associated to the
same e-ticket coupon.
• The EMD and the e-ticket routing sequence must follow the same order.
• The origin and destination of the EMD and e-ticket coupons must be the
same.
• The operating carrier of the EMD and e-ticket coupons must be the same.
• An EMD cannot be associated to more than one e-ticket or set of conjunctive
e-tickets.
• The validating carrier of the EMD must have an interline agreement with the
validating carrier of the e-ticket.
How to Associate an EMD With an E-Ticket

1. Make sure that the old e-ticket is already disassociated from the EMD record
(D).
2. Display the EMD record that you want to associate with the e-ticket. Enter:
EWD/EMD105-8204300031

System Response:
EMD-1058204300031 TYPE-A SYS-1A LOC-2B9G9D
PAX- BAKER/JOANNE MRS ADT
RFIC-E AIRPORT SERVICES
REMARKS-
CPN-1 RFISC-0AG AY HELVIE S-O VALUE-25
DESCRIPTION-LOUNGE
PRESENT TO-FINNAIR
PRESENT AT-HEL
ICW-1052100040792C1 (D) 
SERVICE REMARKS-
FARE F EUR 25.00
BR 0
TAX-
TOTAL EUR 25.00
/FC
FP CASH
FOID-
>
 The old e-ticket the EMD was associated with has already been disassociated (D).
3. To associate the EMD with the new e-ticket, enter:
EWA/ASC/E1/TKT105-2100040936/E1
EWA/ Airline office management transaction code, slash.

ASC/ Associate EMD transaction code, slash.
E1/ Electronic coupon identifier (E) and EMD coupon number (1).
Note: The coupon numbers must be entered in
ascending order (E1-2, E1-4, and so on). The
number of EMD and e-ticket coupons must be
equal and must not exceed 16.
TKT Ticket number identifier.
105-2100040936/ 3-digit airline code of the validating carrier (105 for Finnair),
dash, 10-digit e-ticket number (2100040936) to be associated
with the EMD, slash.
E1 Electronic coupon identifier (E) and e-ticket coupon
number (1).
Note: The coupon numbers must be entered in
ascending order (E1-2, E1-4, and so on). The
number of EMD and e-ticket coupons must be
equal and must not exceed 16.
System Response:
AY EMD: OK EMD RECORD UPDATED
>
50 Edition 7.0
Example of E-Ticket With the Associated (A) EMD coupon
TKT-1052100040936 RCI- 1A LOC-2CA6E9

1.BAKER/JOANNE MRS ADT S I
1 OHEL AY 765 C 10MAY 0825 OK CFLEXRT O 30K
2 OVIE AY 768 C 14MAY 1920 OK CFLEXRT O 30K
HEL
FARE F EUR 1196.00
TOTALTAX EUR 90.30
TOTAL EUR 1286.30
/FC HEL AY VIE862.98AY HEL862.98NUC1725.96END ROE0.692944
FP CASH
IN CONNECTION WITH:
1. 105-8204300031E1(A)
>
Example of EMD With the Associated (A) E-Ticket Coupon
EMD-1058204300031 TYPE-A SYS-1A LOC-2B9G9D

PAX- BAKER/JOANNE MRS ADT
REMARKS-
CPN-1 RFISC-0AG AY HELVIE S-O VALUE-25
DESCRIPTION-LOUNGE
PRESENT TO-FINNAIR
PRESENT AT-HEL
ICW-1052100040936C1 (A)
SERVICE REMARKS-
FARE F EUR 25.00
BR 0
TAX-
TOTAL EUR 25.00
/FC
FP CASH
FOID-
>
For more information on how to associate EMDs, enter HE EWA in the Amadeus
Information Pages.
Displaying EMD History

How to Display EMD History From an EMD Display
1. Display the EMD record with the EWD entry from a retrieved PNR or without
a retrieved PNR (for example by EMD document number).
2. To display the EMD record history, enter:
EWH

How to Display EMD History Without an Active EMD Display

Enter:
EWH/EMD125-1234567890
EWH Transaction code.

/EMD Slash, EMD document number identifier.
-1234567890 Dash, 10-digit document number.
For more information on the EMD record history and how to display it, enter HE
EWH in the Amadeus Information Pages.
Explanation: The EMD History Display

The EMD record history is ordered by coupon number and shows the changes in
coupon status in chronological order for each coupon with the most recent status
at the top of the display.
When the EMD is a conjunction EMD, the first document is shown with the
coupon numbers 1 to 4. This is repeated in exactly the same way, showing the
second document number with the applicable coupons, and so on.
Example of an EMD History Display
EMD HISTORY DISPLAY


EMD-0571122334455 TYPE-A RFIC-A

CPN RFISC ST SAC OFFICE ID SIGN TIME/DATE
1 EXW E 105V2PLLH55H6 NCE1A0QF0 0001AA/SU 1731Z23APRxx
O NCE1A0QFO 0001AA/SU 0506Z24APRxx
2 EXW E 105V2PLLH72G2 NCE1A0QF0 0001AA/SU 1731Z26APRxx
O NCE1A0QF0 0001AA/SU 0507Z24APRxx
>
 In this section the following is displayed:

• The EMD Document Number field (EMD) with the 13-digit document number
or conjunction document number.
• The EMD Type field (TYPE) with the EMD type (A for associated and S for
standalone).
• The Reason-For-Issuance Code field (RFIC) with the reason-for issuance
code (A for air transportation).
52 Edition 7.0
 In this section the following is displayed:

• The Coupon Number column (CPN) with the coupon number.
• The Reason-For-Issuance Sub-Code column (RFISC) with the reason-for-
issuance sub-code (EXW for Excess Weight).
• The EMD coupon status column (ST) with the coupon status (E for
Exchanged, O for Open).
• The Settlement Authorisation Code column (SAC) with the settlement
authorisation code, if there is one present.
• The Amadeus Office ID column (OFFICE ID) with the office ID of the office
that updated the EMD record.
• The Sign-In column (SIGN) with the sign-in of the agent who updated the
EMD record. If an airline processed the update, XX CHNG is displayed
(where XX is the 2-character airline code of the airline that processed the
change).
• The Time and Date column (TIME/DATE) with the time (Zulu) and date in
DDMMMYY format, when the EMD record was updated.
Displaying Extended EMD History

What Is the Extended EMD History?
Depending on the airline, airline offices can display the extended EMD record
history. The extended EMD record history contains additional information. For
example:
• The date and time of the transaction.
• The request type (transaction type).
• The originator of the transaction, which can be an agent, a Departure Control
System or an automatic process.
• The IATA number of the office that made the update.
• The city code of the location where the update was made.
• The authorisation code (SAC) for the update.
• The operating carrier code.
• The flight number (depending on the airline).
• The origin and destination airport codes of the EMD coupons.
• The departure date (depending on the airline).
• The issued-in-connection-with information.
• The association value of the EMD coupons (associated/disassociated to/from
an e-ticket).
• The involuntary indicator (if applicable).

How to Display the Extended EMD History From an EMD Display

1. Display the EMD record with the EWD entry, either from a retrieved PNR or
without a retrieved PNR (for example by entering the EMD document
number).
2. To display the extended EMD record history, enter:
EWH/XT

/XT Slash, extended history display option.
Note: Depending on your airline settings, the extended EMD record history
may be displayed by default, even if you do not enter the /XT option.
How to Display the Extended EMD History Without an Active EMD

Display
Enter:
EWH/EMD125-1234567890/XT

/EMD Slash, EMD document number identifier.
-1234567890 Dash, 10-digit document number.
/XT Slash, extended history display option.
For more information on the extended EMD record history and how to display it,
enter HE EWH in the Amadeus Information Pages.
Explanation: The Extended EMD History Display
Example of an Extended EMD History Display
EXTENDED EMD HISTORY FOR EMD : 1058271500426

 
** 01 ** 27JANxx 0752Z : SYSTEM UPDATE
   
ORG : AY AIRLINE AGENT IATA-19420483/31189 LOC-HEL AUTH-A0001AASU
COMMENT : ASSOCIATION
   
CPN RFISC CC FLT ORI DES DATE S ICW AC I
1 99L AY 825 HEL FRA 10MAR O 10521001307429E1 (A)
2 99L AY 826 FRA HEL 12MAR O 10521001307429E2 (A)
** 00 ** 27JAN10 0752Z : ISSUE

ORG : AY AIRLINE AGENT IATA-19420483/31189 LOC-HEL AUTH-A0001AASU
1 99L AY 825 HEL FRA 10MAR O 10521001307429E1 (D)
2 99L AY 826 FRA HEL 12MAR O 10521001307429E2 (D)
>
 The date and time of the transaction.
 The request type (transaction type). For example: System Update, Issue,
Exchange, Void, Refund, Force Coupon Status, and so on.
54 Edition 7.0
 The originator of the transaction, which can be an agent, a Departure Control

System or an automatic process.
 The IATA number of the office that made the update.
 The city code of the location where the update was made.
 The authorisation code (SAC) for the update.
 The operating carrier code column (CC) with the 2-character airline code of the
operating carrier. Depending on the airline, a flight number column (FLT) with the
flight number may also be displayed.
 The origin (ORI) and destination (DES) columns with the airport codes of the EMD
coupon. Depending on the airline, a date column (DATE) with the departure date
in DDMMM format may also be displayed.
 The issued-in-connection-with information.
 The association value of the EMD coupon (AC column), and the involuntary
indicator (I column), if applicable:
AC column values:
(A) for Associated
(D) for Disassociated
I column values:
I for Involuntary
S for Strike

Chapter 4
Reissuing EMDs

• Overview: Reissue With EMDs below.
• Workflow: Reissuing an EMD on page 58.
• Preparing the TSM-P for Reissue on page 58.
• Examples of Reissues With EMDs on page 60.
Overview: Reissue With EMDs
What Documents Can Be Reissued?

An EMD can be issued in exchange for another EMD or for a ticket; and an e-
ticket can be issued in exchange for an EMD. You can process the following
reissues with EMD:
• EMD to EMD.
• EMD to e-ticket.
• E-ticket to EMD.
• Paper Ticket to EMD.
Many EMDs are issued (for the first time) as a result of an e-ticket reissue
transaction. Depending on the airline, some services (such as residual value,
penalty fees, and non-refundable amounts) must be issued as standalone EMDs
with an e-ticket reissue. They are defined by airlines as Additional Documents in
Exchange and are issued simultaneously with the e-ticket.
Why Reissue an EMD?

You may need to reissue an EMD due to a change in the service being provided
or due to a change in the flight itinerary of a passenger. For example, if a
passenger changes their flight itinerary, you may need to also reissue an EMD for
airport lounge access, or for an extra bag, to reflect the changes to the itinerary
and to ensure that the passenger receives the service they have booked.
Note: An EMD that has been issued by an airline may not be displayable by a
travel agent, and follow-up transactions such as reissues and refunds
may not be allowed.

When Can You Reissue an EMD?

When you try to reissue an EMD, the system automatically validates the eligibility
of the EMD coupon status and that the reissue is allowed according to the market
and airline business rules. For a reissue to be allowed:
• The status of the coupons must be O for Open for Use or A for Airport
Control. The EMD must not be consumed at issuance.
• The EMD and service must be defined as exchangeable by the validating
airline.
Note: If the service is defined as non-exchangeable by the airline, the
non-exchangeable (NE-) indicators are set to Y in the TSM-P
before the EMD issuance, and reissue will not be possible.
Workflow: Reissuing an EMD

1. Rebook the service or fee in the PNR.
o Cancel the existing SSR or SVC segment and book a new one.
For information, see Booking Chargeable Services on page 13.
2. Reprice the service or fee.
o Set the TSM-P to reissue mode using the entry TTI/EXCH.
For information, see Preparing the TSM-P for Reissue below.
3. Add additional required elements to the TSM-P, such as:
o Original issue information (FO element).
o Old form of payment.
o New form of payment, for any additional collection.
For information, see Preparing the TSM-P for Reissue below.
4. Issue the new EMD.
For information, see Issuing an EMD on page 35.
For practical examples of this workflow, see Examples of Reissues With EMDs
on page 60.
Preparing the TSM-P for Reissue

To reissue an EMD you can update the existing TSM-P, or you can create a new
one. In either case, the TSM-P must be set to reissue mode.
How to Set the TSM-P to Reissue Mode

To set the TSM-P to reissue mode, enter:
TMI/EXCH
Note: With this entry you can use only the FA element line number (/L) and
TSM number (/M) selection options.
58 Edition 7.0
Chapter 4 Reissuing EMDs
How to Set the TSM-P to Reissue Mode and Input the FO Element
1. To automatically generate the Original Issue (FO) element for the TSM-P
when you set the TSM-P to reissue mode, use the FA element line number
selection option (/L). To select line number eight, for example, enter:
TMI/EXCH/L8
Sample System Response:
FO105-8249300063M1HEL01JAN10/19420483/105-8249300063M1
2. Use the TMI transaction code to add the generated FO element to the TSM-
P. Enter:
TMI/FO-105-8249300063M1HEL01JAN10/19420483/105-8249300063M1
Explanation: What Does the TMI/EXCH Entry Do?

When you use the TMI/EXCH entry to prepare an EMD for reissue, the system
sets the TSM-P into reissue mode and automatically updates the following fields
in the TSM-P:
TSM 1 TYPE P HELAY0980 AA/10FEB 11  EMD-A CARR AY
1.NEWMAN/BARBARA MRS
RFIC-C/C BAGGAGE
1. RFISC-99L BIKE L 5
OPERATING CC-AY CPN VALUE-100 ORIGIN-JFK DEST-HEL
PRESENT TO:FINNAIR
PRESENT AT:JFK
EXCESS BAGGAGE-1 PC RATE PER UNIT USD 100.00
ICW-1052100110501E1
ADD INF/RKS:
FARE  R USD 100.00 EQUIV EUR 0.00 

EXCH VAL USD 100.00
  
TAX001 O EUR 11.69US TAX002 O EUR 1.82AY TAX003 O EUR 3.27XF
TOTAL  EUR  0.00 BSR 0.00 

FO 105-8211300106HEL10FEB10/19420483/105-82113001065M1 
FP O/CASH 
>
 The fare calculation pricing and reporting indicators are converted to 1 (manual).
 The fare issue identifier F, I or U is converted respectively into R, Y or W.
 The equivalent amount is changed to zero and the equivalent amount currency is
set to the default currency of the reissuing location. (There is no change, if the
equivalent amount is not present.)
 The tax indicators of all new taxes (X) are converted to old taxes (O).
 The total amount is changed to zero. (There is no change, if it is already zero.)
 The total amount currency is converted into the default currency of the reissuing
location. (If the currency is the same, there is no change.)
 The bankers rate (BSR) is changed to zero, if present. (There is no change, if it is

not present.)

 The FO element is automatically generated when you enter the FA element line
number option (/Lx) in your TMI/EXCH entry. You must, however, manually insert
it in the TSM-P.
 The form of payment becomes the old form of payment (O/).

Note: For specific airline offices there is no form-of-payment processing, or,
both the old and new form of payment may be automatically filled in.
Examples of Reissues With EMDs
Example: EMD to EMD - Voluntary Reissue

In this example, you want to reissue a standalone EMD to change lounge access
from Paris to Frankfurt.
1. Retrieve the PNR by record locator:
RT 5TQZQX
System Response:
--- TSM ---
RP/HELAY0980/HELAY0980 AA/SU 10FEBxx/1201Z 5TQZQX
HELAY0980/0001AA/10FEBxx
1.MALONE/TOM MR
2 SVC AY HK1 LOUS PAR
3 AP HEL +35 8 96 83 80-B
4 TK OK10FEB/HELAY0980
5 FA PAX 105-8211300103/DTAY/EUR25.00/10FEBxx/HELAY0980/194204
83/S2
6 FB PAX 1000000286 TTM/RT OK EMD ADVISE PSGR TO BRING FOID
/PICT ID AT APT/S2
>
2. Display the TSM-P to verify that you have a valid TSM-P (optional).
TQM
3. Set the TSM-P into reissue mode and generate the FO element, enter:
TMI/EXCH/L5
TMI Transaction code

/EXCH Slash, 'Exchange' option
/L5 Slash, EMD FA/FHD element line number identifier (L) and
line number (5)
Note: Enter the EMD FA/FHD element line number
selection (/L), if you want the system to
automatically generate the FO element.
Note: You can combine the TMI/EXCH entry with the TSM selection (/M) or
FA/FHD element line number selection option (/L), not with other TMI
entry options.
60 Edition 7.0
The system displays the automatically generated FO line:

FO105-8211300103M1HEL10FEBxx/19420483/105-8211300103M1
4. Insert the automatically generated FO element in the TSM-P and display the
TSM-P.
TMI/FO-105-8211300103M1HEL10FEBxx/19420483/105-8211300103M1
Note: There is no need to include a Start-Of-Entry sign (>) at the
beginning of the line, even if you cannot see one present.
If you do not display the EMD record (EWD) before you make the
TMI/EXCH/Lx entry (this does not apply to airline offices using the
EMD server), the system sets the original date of issue and the
issued-in-exchange-for date (if there is any) to the current date.
By default the coupon indicator is set to M and the coupon number

to 1. The other information is taken from your office ID and office
profile.
If necessary, you can edit the FO element before you press Enter.
System Response:
TSM 2 TYPE P HELAY0980 AA/10FEB 11 EMD-S CARR AY
1.MALONE/TOM MR
RFIC-E/E AIRPORT SERVICES
1. RFISC-E01 LOUNGE L 2
OPERATING CC-AY CPN VALUE-25.00 ORIGIN-PAR
PRESENT TO:FINNAIR
PRESENT AT:PAR
ADD INF/RKS:
FARE R EUR 25.00

EXCH VAL EUR 25.00
TOTAL EUR 0.00

FO 105-8211300103HEL10FEBxx/19420483/105-82113001032M1
FP O/CASH
>
5. Update the remaining fields in the TSM-P. To change, for example, the
Present At information for the lounge access to Frankfurt, enter:
TMI/AFRA

System Response
TSM 2 TYPE P HELAY0980 AA/10FEB 11 EMD-S CARR AY

1.MALONE/TOM MR
RFIC-E/E AIRPORT SERVICES
1. RFISC-E01 LOUNGE L 2
OPERATING CC-AY CPN VALUE-25.00 ORIGIN-PAR
PRESENT TO:FINNAIR
PRESENT AT:FRA
ADD INF/RKS:
FARE R EUR 25.00

EXCH VAL EUR 25.00
TOTAL EUR 0.00

FO 105-8211300103HEL10FEBxx/19420483/105-82113001032M1
FP O/CASH
>
6. To issue the EMD, enter:
TTM/M1
TTM Transaction code

/M1 Slash, TSM identifier (M) and number (1) of the TSM-P to be
reissued
The PNR display after the reissue:

--- TSM ---
RP/HELAY0980/HELAY0980 AA/SU 15FEBxx/1208Z 5TQZQX
1.MALONE/TOM MR
2 SVC AY HK1 LOUS PAR
3 AP HEL +35 8 96 83 80-B
4 TK OK15FEB/HELAY0980
3/S2
6 FB PAX 1000000288 TTM/RT OK EMD/S2
>
62 Edition 7.0
The new EMD record with the coupon status O for Open and the reissue
information (EWD/L5):
EMD-1058211300104 TYPE-S SYS-1A LOC-5TQZQX
INT- FCI-0 1 POI-HEL DOI-15FEBxx IOI-19420483
PAX- MALONE/TOM MR ADT
REMARKS-
CPN-1 RFISC-E01 AY PAR S-O VALUE-25.00
DESCRIPTION-LOUNGE
PRESENT TO-FINNAIR
PRESENT AT-FRA
SERVICE REMARKS-
FARE R EUR 25.00
BR 0
TAX-
TOTAL EUR 0.00
/FC
FO 105-8211300103HEL10FEBxx/19420483
FP O/CASH
FOID-
>
The old EMD record with the coupon status E for Exchanged (EWD/O*):
EMD-1058211300103 TYPE-S SYS-1A LOC-5TQZQX
PAX- MALONE/TOM MR ADT
REMARKS-
CPN-1 RFISC-E01 AY PAR S-E SAC- 1050001T895AF VALUE-25.00
DESCRIPTION-LOUNGE
PRESENT TO-FINNAIR
PRESENT AT-PAR
SERVICE REMARKS-
FARE F EUR 25.00
BR 0
TAX-
TOTAL EUR 25.00
/FC
FP CASH
FOID-
>

Example: E-Ticket to EMD - Voluntary Reissue

In this example we reissue a business class e-ticket for a roundtrip to Vienna in a
lower class of service (H class). This results in a residual value EMD that the
passenger can use for further transportation.
1. Retrieve the PNR by record locator. Enter:
RT 2B64CO
System Response:
--- TST RLR ---
RP/HELAY0980/HELAY0980 AA/SU 12OCTxx/1635Z 2B64CO
1.SEINFELD/JERRY MR
2 AY 765 C 12MAR 5 HELVIE HK1 0735 2 0815 0950 *1A/E*
3 AY 766 C 22MAR 1 VIEHEL HK1 1055 1420 *1A/E*
4 AP HEL +35 8 20 12 34 701-H
0483/S2-3
7 FB PAX 1200001458 TTP/RT OK ETICKET ADVISE PSGR TO BRING
FOID/PICT ID AT AP/S2-3
8 FP CASH
9 FV PAX AY/S2-3
>
2. Verify the fare basis codes in the TST, and check if the fare rules allow a
change. Display the TST:
TQT
System Response:
T-
FXP
1.SEINFELD/JERRY MR
1 HEL AY 765 C 12MAR 0815 OK CFLEXRT  30K
2 O VIE AY 766 C 12MAR 1055 OK CFLEXRT  30K
HEL
FARE F EUR 1196.00 
TX004 X EUR 16.62ZYAE TX005 X EUR 8.00ATSE
TOTAL EUR 1289.40
HEL AY VIE886.29AY HEL886.29NUC1772.58END ROE0.674722
4.FV AY
>
 The fare basis codes for the fare. To display the fare rules, use the FQD entry
followed by the FQN entry.
 The base fare amount for the CFLEXRT fare.
3. Rebook the flights in H class, and delete the existing TST (if required) with
the TTE entry. To rebook the flights, enter:
SBH
4. Reprice the PNR:
- Do a past date repricing of the itinerary with the date of the original issue
(if needed add the point of ticketing. Example: FXP/R,12OCT18.HEL).
64 Edition 7.0
- Update the TST for the reissue.

- Generate the FO element automatically and insert it in the PNR.
To reprice the itinerary with the past date option, enter:
FXP/R,12OCT09
System Response:
T-
FXP
1.SEINFELD/JERRY MR
1 HEL AY 765 H 12MAR 0815 OK HFLEX  20K
2 O VIE AY 766 H 12MAR 1055 OK HFLEX  20K
HEL
FARE F EUR 739.00 
TOTAL EUR 832.40
4.FE REFUND RESTRICTED CHANGES PERMITTED

5.FV AY
>
 The fare basis codes for the new fare.
 The new base fare amount for the HFLEX fare. The residual value is EUR 457.00
(old base fare EUR 1196.00 minus new base fare EUR 739.00), the taxes remain
unchanged.
To set the TST into reissue mode, enter:
TTI/EXCH
To generate the FO element automatically, enter:
FO*L6
The updated PNR:
TICKET RECONCILIATION NEEDED
--- TST RLR ---
1.SEINFELD/JERRY MR
2 AY 765 H 12MAR 5 HELVIE HK1 0735 0815 0950 319 E 0
SEE RTSVC
3 AY 766 H 22MAR 1 VIEHEL HK1 1055 1420 E90 E 0
SEE RTSVC
4 AP HEL +35 8 20 12 34 701-H
6 FHE PAX 105-2100040345
7 FE PAX REFUND RESTRICTED CHANGE FEE APPLIES/S2-3
8 FO 105-2100040345HEL12OCTxx/19420483/105-21000403450E1
9 FP PAX O/CASH/S2-3
10 FV PAX AY/S2-3
>
5. Create the SVC segment for the Residual Value EMD. Enter:
IU AY NN1 RSVT HEL VIE
IU Transaction code.

AY 2-character airline code (AY for Finnair).

NN1 Status code (NN for need segment) and number of services
requested (1).
RSVT Reason-for-issuance code (RSVT for Residual Value for
Further Transportation).
HEL VIE Routing (HEL for Helsinki and VIE for Vienna).
Note: The routing information may or may not be
required. This depends on the airline's settings in
the Service Preferences Table.
System Response:
--- TST RLR ---
1.SEINFELD/JERRY MR
2 AY 765 H 12MAR 5 HELVIE HK1 0735 0815 0950 319 E 0
SEE RTSVC
3 AY 766 H 22MAR 1 VIEHEL HK1 1055 1420 E90 E 0
SEE RTSVC
4 SVC AY HK1 RSVT HELVIE
5 AP HEL +35 8 20 12 34 701-H
7 FHE PAX 105-2100040345
9 FO 105-2100040345HEL12OCTxx/19420483/105-21000403450E1
11 FV PAX AY/S2-3
6. Create the TSM-P and update it for the e-ticket reissue. To create the TSM-
P, enter:
TMC
Note: Travel agents must add the validating carrier (/VAY) in their TMC
entry.
Update the TSM-P for the residual value with the following entries:
The Present To information:
TMI/DFINNAIR
The fare information (residual value):
TMI/REUR457.00/W0
TMI Transaction code

/REUR457.00 Slash, reissue indicator (R) and the residual value amount
(difference between the old base fare amount EUR 1196.00
and the new base fare amount EUR 739.00).
Note: If a new EMD is issued for an exchange of an
electronic or a paper ticket, the EMD is a reissue.
/W0 Slash, total amount indicator (W) and Zero.
Note: The total amount must be set to zero for no
additional collection or a residual value.
66 Edition 7.0
The original issue information:
TMI/FO-105-2100040345E1HEL12OCT09/19420483

/FO- Slash, Original/Issued-In-Exchange-For field identifier, dash.
105-2100040345E1 3-digit airline code (105 for Finnair), dash, 10-digit document
number (2100040345), e-ticket coupon identifier (E) and
coupon number of the e-ticket to be reissued (1 = from
coupon 1 onwards).
HEL Place of original issue (HEL for Helsinki).
12OCTxx Date of original issue in DDMMMYY format.
/19420483 Slash, 8-digit IATA number of the original issuing office.
The old form of payment:
TMI/FP-O/CASH

/FP-O Slash, Form-of-Payment field identifier, dash, old form of
payment indicator (O).
/CASH Slash, old form of payment.
Note: For a residual value, since there is no collection, a new form of

payment is not entered.
The Residual Value TSM-P Ready for Issuance:
TSM 2 TYPE P HELAY0980 AA/24OCT 11 EMD-S CARR AY
1.SEINFELD/JERRY MR
RFIC-D/D FINANCIAL IMPACT
1. RFISC-996 RESIDUAL VALUE USED FOR FURTHER TRANSPORTATION L 4
OPERATING CC-AY ORIGIN-HEL DEST-VIE
PRESENT TO-FINNAIR
ADD INF/RKS:
FARE R EUR 457.00

EXCH VAL EUR 457.00
TOTAL EUR 0.00

FO 105-2100040345HEL12OCTxx/19420483/105-21000403450E1
FP O/CASH
>
7. To issue the e-ticket and the Residual Value EMD in one combined entry with
the PNR Redisplay option, enter:
TTP/P1/TTM/M1/RT
TTP Transaction code to issue the e-ticket.

/P1 Slash, passenger identifier (P) and passenger number (1).
/TTM Slash, transaction code to issue the EMD.
/M1 Slash, TSM identifier (M) and number (1).
/RT Slash, PNR Redisplay option.

Here is the redisplayed PNR with the reissued e-ticket and the Residual Value
EMD:
--- TST TSM RLR ---
1.SEINFELD/JERRY MR
2 AY 765 H 12MAR 5 HELVIE HK1 0735 2 0815 0950 *1A/E*
3 AY 766 H 22MAR 1 VIEHEL HK1 1055 1420 *1A/E*
4 SVC AY HK1 RSVT HELVIE
5 AP HEL +35 8 20 12 34 701-H
3/S2-3 
3/S4 
9 FB PAX 1200001468 TTP/TTM/ OK ETICKET/EMD ADVISE PSGR TO
BRING FOID/PICT ID A/S2-3
10 FB PAX 1200001468 TTP/TTM/ OK ETICKET/EMD ADVISE PSGR TO
BRING FOID/PICT ID A/S4
12 FO 105-2100040345HEL12OCTxx/19420483/105-21000403450E1
14 FV PAX AY/S2-3
>
 FA element with the e-ticket number.
 FA element with the EMD document number.
The new e-ticket record with the coupon status O for Open and the reissue
information (TWD/L7):
TKT-1052100040353 RCI- 1A LOC-2B64CO
OD-HELHEL SI- FCMI-1 POI-HEL DOI-24OCTxx IOI-19420483
1.SEINFELD/JERRY MR ADT S I
1 OHEL AY 765 H 12MAR 0815 OK HFLEX O 12MAR12MAR 20K
2 OVIE AY 766 H 22MAR 1055 OK HFLEX O 22MAR22MAR 20K
HEL
FARE R EUR 739.00
TOTALTAX 0.00
TAXES PD
TOTAL NO ADC
FE REFUND RESTRICTED CHANGE FEE APPLIES
FO 105-2100040345HEL12OCTxx/19420483/1052100040345
FP O/CASH
>
68 Edition 7.0
The old e-ticket record with the coupon status E for Exchanged (TWD/O*):
TKT-1052100040345 RCI- 1A LOC-2B64CO
OD-HELHEL SI- FCMI-0 POI-HEL DOI-12OCTxx IOI-19420483
1.SEINFELD/JERRY MR ADT S I
1 OHEL AY 765 C 12MAR 0815 OK CFLEXRT E 30K
2 OVIE AY 766 C 22MAR 1055 OK CFLEXRT E 30K
HEL
FARE F EUR 1196.00
TOTALTAX EUR 90.30
TOTAL EUR 1286.30
FP CASH
SAC- 1053SH447N9G9
>
And the EMD record for the Residual Value EMD with the coupon status O for
Open (EWD/L8):
EMD-1058204300020 TYPE-S SYS-1A LOC-2B64CO
PAX- SEINFELD/JERRY MR ADT
RFIC-D FINANCIAL IMPACT
REMARKS-
CPN-1 RFISC-996 AY HELVIE S-O 
DESCRIPTION-RESIDUAL VALUE USED FOR FURTHER TRANSPORTATION
PRESENT TO-FINNAIR
PRESENT AT-
ICW-1052100040353 
SERVICE REMARKS-
FARE R EUR 457.00
BR 0
TAX-
TOTAL EUR 0.00
/FC
FO 105-2100040345HEL12OCTxx/19420483
FP O/CASH
FOID-
>
 EMD coupon status O for Open.
 Note that when you issue the e-ticket and the EMD with the combined TTP/TTM
entry, the ICW field of the Residual Value EMD is automatically filled with the new
e-ticket number that was issued with the EMD.
Example: EMD to E-Ticket - Additional Collection

In this scenario we issue an e-ticket in exchange for an EMD gift voucher.
The gift voucher (value EUR 300.00) does not cover the total amount of the new
e-ticket (EUR 468.40), and an additional collection needs to be made.
1. Display the EMD record of the gift voucher (to verify its coupon status and its
value), for example by EMD document number:
EWD/EMD105-8215300210

System Response:
EMD-1058215300210 TYPE-S SYS-1A LOC-5TGCOF
PAX- WEBBER/MARK MR ADT
REMARKS-
CPN-1 RFISC-A02 AY S-O  VALUE-300.00
DESCRIPTION-VOUCHER / GIFT CARD
PRESENT TO-FINNAIR
PRESENT AT-HEL
SERVICE REMARKS-
FARE F EUR 300.00
BR 0
TAX-
TOTAL EUR 300.00 
/FC
FP CASH
FOID-
>
 The coupon status is O for Open.
 The total value of the gift voucher is EUR 300.00.
2. Create the PNR for the e-ticket and price the fare. Here is the TST for the e-
ticket:
TST00001 HELAY0980 AA/09FEB I 0 OD HELHEL SI
T-
FXP
1.WEBBER/MARK MR
1 HEL AY 765 V 10MAY 0825 OK VTOURFI 10MAY10MAY 20K
2 O VIE AY 766 V 17MAY 1045 OK VTOURFI 17MAY17MAY 20K
HEL
FARE F EUR 375.00
TOTAL EUR 468.40 
4.FE NO REFUND CHANGE FEE APPLIES

5.FV AY
>
 The total amount of the fare is EUR 468.40. An additional amount of EUR 168.40
needs to be collected, when you take the EMD gift voucher (EUR 300.00) in
exchange for the e-ticket.
3. Update the TST for the additional collection by setting the fare indicator to R
for reissue, and enter the additional collection amount. To set the reissue
indicator for the fare to R, Enter:
TTK/REUR375.00
For the additional collection amount, enter:
TTK/TEUR168.40
70 Edition 7.0
System Response:
TST00001 HELAY0980 AA/09FEB I 0 OD HELHEL SI
T-
FXP
1.WEBBER/MARK MR
1 HEL AY 765 V 10MAY 0825 OK VTOURFI 10MAY10MAY 20K
2 O VIE AY 766 V 17MAY 1045 OK VTOURFI 17MAY17MAY 20K
HEL
FARE R EUR 375.00 
TOTAL EUR 168.40 
4.FE NO REFUND CHANGE FEE APPLIES

5.FV AY
>
 The fare amount with the reissue indicator.
 The additional collection amount (EUR 375.00 minus EUR 300.00 equals EUR
75.00 plus all the new taxes EUR 93.40 equals EUR168.40).
4. Enter the EMD document number of the gift voucher in the FO element of the
PNR, and enter the old and the new form of payment (the new form of
payment is required for the additional collection):
FO105-8215300210M1HEL09FEBxx/19420483
FO Transaction code.
105-8215300210 3-digit airline code (105 for Finnair), dash, 10-digit document
number (8215300210) of the EMD to be taken in exchange.
M1 EMD coupon identifier (M) and number of the coupon to be
taken in exchange (1 = from coupon 1 onwards).
HEL Place of original issue (HEL for Helsinki).
09FEBxx Date of original issue in DDMMMYY format.
/19420483 Slash, 8-digit IATA number of the original issuing office.
For the old and the new form of payment, enter:
FPO/CASH+/CASH
FPO Form-of-Payment transaction code, old form of payment

indicator (O).
/CASH+ Slash, old form of payment, plus sign.
/CASH Slash, new form of payment for the additional collection.
5. Issue the e-ticket with the PNR Redisplay option. Enter:
TTP/RT

Here is the redisplayed PNR with the e-ticket number.

--- TST RLR ---
RP/HELAY0980/HELAY0980 AA/SU 9FEBxx/1452Z 5TGDNO
1.WEBBER/MARK MR
2 AY 765 V 10MAY 1 HELVIE HK1 0745 2 0825 0955 *1A/E*
3 AY 766 V 17MAY 1 VIEHEL HK1 1045 1410 *1A/E*
4 AP HEL +35 8 20 19 83 420-B
5 TK OK09FEB/HELAY0980//ETAY
6 FA PAX 105-2100150466/ETAY/EUR168.40/09FEBxx/HELAY0980/19420
483/S2-3
7 FB PAX 0900001513 TTP/RT OK ETICKET/S2-3
8 FE PAX NO REFUND CHANGE FEE APPLIES/S2-3
9 FO 105-8215300210HEL09FEBxx/19420483/105-82153002101M1
10 FP PAX O/CASH+/CASH/S2-3
11 FV PAX AY/S2-3
>
Here is the e-ticket record with the coupon status O for Open and the reissue
information (TWD/L6):
TKT-1052100150466 RCI- 1A LOC-5TGDNO
OD-HELHEL SI- FCMI-1 POI-HEL DOI-09FEBxx IOI-19420483
1.WEBBER/MARK MR ADT S I
1 OHEL AY 765 V 10MAY 0825 OK VTOURFI O 10MAY10MAY 20K
2 OVIE AY 766 V 17MAY 1045 OK VTOURFI O 17MAY17MAY 20K
HEL
FARE R EUR 375.00
TOTALTAX EUR 93.40
TOTAL EUR 168.40A
FE NO REFUND CHANGE FEE APPLIES
FO 105-8215300210HEL09FEBxx/19420483/1058215300210
FP O/CASH+/CASH
NON-ENDORSABLE
>
And this is the EMD record of the gift voucher with the coupon status E for
Exchanged (EWD/EMD105-8215300210):
EMD-1058215300210 TYPE-S SYS-1A LOC-5TGCOF
PAX- WEBBER/MARK MR ADT
REMARKS-
CPN-1 RFISC-A02 AY S-E SAC- 10500006AL3SI VALUE-300.00
DESCRIPTION-VOUCHER / GIFT CARD
PRESENT TO-FINNAIR
PRESENT AT-HEL
SERVICE REMARKS-
FARE F EUR 300.00
BR 0
TAX-
TOTAL EUR 300.00
/FC
FP CASH
FOID-
>
72 Edition 7.0
Example: E-Ticket and EMD - Involuntary Rerouting

Note: Involuntary reroutings can only be handled by airline agents.
In this scenario we reissue an e-ticket and an associated EMD as a result of an
involuntary rerouting.
The passenger has booked a return flight from Helsinki to Munich with a pet in
cabin and is rerouted on the outbound flight to Frankfurt.
RT 5SU49F
--- TST TSM RLR ---
RP/HELAY0980/HELAY0980 AA/SU 26JANxx/0900Z 5SU49F
HELAY0980/0001AA/26JANxx
1.PUIG/CANDELA MRS
2 AY 803 C 03FEB 3 HELMUC HK1 0730 2 0800 0930 *1A/E*
3 AY 804 C 06FEB 6 MUCHEL HK1 1 1150 1525 *1A/E*
4 AP HEL +35 8 9 4157 7100-B
5 TK OK26JAN/HELAY0980//ETAY
6 SSR PETC AY HK1 1 DOG 5KG 25CMX15CMX20CM/S2
8 FA PAX 105-2100130512/ETAY/EUR1686.99/26JANxx/HELAY0980/1942
0483/S2-3
9 FA PAX 105-8213300287/DTAY/EUR50.00/26JANxx/HELAY0980/194204
83/E6-7
10 FB PAX 2600000630 TTP/TTM/RT OK ETICKET/EMD ADVISE PSGR
TO BRING FOID/PICT ID A/S2-3
TO BRING FOID/PICT ID A/E6-7
12 FP CASH
13 FV PAX AY/S2-3
>
2. Book the new outbound flight (SS), request an SSR element for the pet in
cabin on the new outbound flight with segment association (/S3), and cancel
the old SSR element (XE).
System Response:
--- TST TSM RLR ---
1.PUIG/CANDELA MRS
2 AY 803 C 03FEB 3 HELMUC HK1 0730 2 0800 0930 *1A/E*
3 AY 821 C 03FEB 3 HELFRA HK1 0745 0815 0955 319 E 0
SEE RTSVC
5 AP HEL +35 8 9 4157 7100-B
8 SSR PETC AY NN1 1 DOG 5KG 25CMX15CMX20CM/S3
0483/S2,4
83/E7
TO BRING FOID/PICT ID A/S2,4
TO BRING FOID/PICT ID A/E7
13 FP CASH
14 FV PAX AY/S2-3
>

3. Update the TST with the new flights:
TTU/S3-4
Display the TST with the TQT entry and prepare it for the involuntary reissue.
To update the fare basis code, the not-valid-after information, the baggage
allowance, and the fare calculation with the involuntary rerouting indicator,
enter:
TTI/BCFLEXRT/VXX03FEB/A30K/CI-
To set the TST into reissue mode, enter:
TTI/EXCH
TST00001 HELAY0980 AA/26JAN M 1 OD HELHEL SI
T-
FXP
1.PUIG/CANDELA MRS
1 HEL AY 821 C 03FEB 0815 OK CFLEXRT 03FEB 30K
2 FRA ARNK
3 O MUC AY 804 C 06FEB 1150 OK CFLEXRT 03FEB 30K
HEL
FARE R EUR 1596.00
TX001 O EUR 56.00YRVA TX002 O EUR 3.51DQAP TX003 O EUR 9.27FIDP
TX004 O EUR 16.93RAEB TX005 O EUR 5.28DESE
TOTAL EUR 0.00
I-HEL AY MUC1182.70AY HEL1182.70NUC2365.40END ROE0.674722
14.FP O/CASH
15.FV AY
>
4. Redisplay the PNR with the RT entry. Generate the original issue information,
insert it in the PNR, and enter the endorsement restrictions for the involuntary
rerouting. To generate the FO element automatically, enter:
FO*L9
To enter the endorsement restrictions:
FE INVOL REROUTE
5. Create the TSM-P for the new SSR element for the outbound flight. Enter:
TMC/L8
Update it with the required information for the reissue. Enter the mandatory
TSM-P information:
TMI/M2/AHEL/DFINNAIR/CV-25.00/PC-1/ER-EUR25.00/REUR25.00/W0
The form of payment:
TMI/M2/FP-O/CASH
The endorsement restrictions for the involuntary rerouting:
TMI/M2/FE-INVOL REROUTE
The original issue information:
TMI/M2/FO-105-8213300287D1HEL26JANxx/19420483
74 Edition 7.0
Note: You can also generate the FO element automatically with SSR
element association (FO*L10/S8), and insert it in the TSM-P
(TMI/M2/FO-...).
Note: Don't forget to enter the TSM selection option (/M2) in your TMI
entries to target the new TSM-P.
Here is the updated TSM-P (TQM/M2):
TSM 2 TYPE P HELAY0980 AA/29JAN 12 EMD-A CARR AY
1.PUIG/CANDELA MRS
RFIC-C/C BAGGAGE
OPERATING CC-AY CPN VALUE-25.00 ORIGIN-HEL DEST-FRA
PRESENT TO:FINNAIR
PRESENT AT:HEL
ADD INF/RKS:
FARE R EUR 25.00

EXCH VAL EUR 25.00
TOTAL EUR 0.00

FE *M*INVOL REROUTE
FO 105-8213300287HEL26JANxx/19420483/105-82133002873D1
FP O/CASH
>
6. Redisplay the PNR (RT) and cancel the old outbound flight segment (XE2).
Note: Before you can issue the new EMD, the SSR element must be
confirmed (status HK).
To issue the e-ticket and the new EMD (for the outbound flight) in one
combined entry with the PNR Redisplay option, enter:
TTP/P1/TTM/M2/IVI/RT
TTP Transaction code to issue the e-ticket

/P1 Slash, passenger identifier (P) and passenger number (1)
/TTM Slash, transaction code to issue the EMD
/M2 Slash, TSM identifier (M) and number (2)
/IV Slash, involuntary indicator
I Involuntary reason code:
I for Involuntary, no reason given
L for Strike/Labour
S for Schedule Change
Note: If you do not enter an involuntary reason code, the
system defaults to I for involuntary.
Note: When you enter an involuntary rerouting indicator,
the system bypasses the non-exchangeable
coupon indicators in the TSM-P, if there are any.
/RT Slash, PNR Redisplay option

Here is the redisplayed PNR:

--- TST TSM RLR ---
1.PUIG/CANDELA MRS
2 AY 821 C 03FEB 3 HELFRA HK1 0745 2 0815 0955 *1A/E*
4 AP HEL +35 8 9 4157 7100-B
83/E6 
3/S2-3 
3/E7 
TO BRING FOID/PICT ID A/E6
12 FB PAX 2600000654 TTP/TTM/M2/IVI OK ETICKET/EMD ADVISE
PSGR TO BRING FOID/PICT ID A/S2-3
13 FB PAX 2600000654 TTP/TTM/M2/IVI OK ETICKET/EMD ADVISE
PSGR TO BRING FOID/PICT ID A/E7
14 FE *M*INVOL REROUTE
15 FO 105-2100130512HEL26JAN10/19420483/105-21001305120E1
17 FV PAX AY/S2-3
>
 FA element of the EMD containing the chargeable service (PETC) for the inbound
flight (E6 is associated with the SSR element in line 6, which is associated with
the flight segment in line 3).
 FA element of the reissued e-ticket (S2-3). Note that the fare amount for the
reissued e-ticket without an additional collection is zero.
 FA element of the EMD containing the chargeable service (PETC) for the
outbound flight (E7 is associated with the SSR element in line 7, which is
associated with the flight segment in line 2). Note that the fare amount for the
reissued EMD without an additional collection is zero.
76 Edition 7.0
Here is the new e-ticket record for the reissued ticket with the coupon status O for
Open (TWD/L9):
TKT-1052100130537 RCI- 1A LOC-5SU49F
OD-HELHEL SI- FCMI-1 POI-HEL DOI-29JANxx IOI-19420483
1.PUIG/CANDELA MRS ADT S I
1 OHEL AY 821 C 03FEB 0815 OK CFLEXRT O 03FEB 30K
2 FRA ARNK
3 OMUC AY 804 C 06FEB 1150 OK CFLEXRT O 03FEB 30K
HEL
FARE R EUR 1596.00
TOTALTAX 0.00
TAXES PD
TOTAL NO ADC
/FC I-HEL AY MUC1182.70AY HEL1182.70NUC2365.40END ROE0.674722
FE INVOL REROUTE
FO 105-2100130512HEL26JANxx/19420483/1052100130512
FP O/CASH
IN CONNECTION WITH:
1. 105-8213300291E1(A) 
>
 The flight coupon 1 of the new e-ticket record is automatically associated with
EMD coupon 1 of the new EMD record.
Here is the old e-ticket record with the coupon status E for Exchanged (TWD/O*):
TKT-1052100130512 RCI- 1A LOC-5SU49F
OD-HELHEL SI- FCMI-0 POI-HEL DOI-26JANxx IOI-19420483
1.PUIG/CANDELA MRS ADT S I
1 OHEL AY 803 C 03FEB 0800 OK CFLEXRT E I  30K
2 OMUC AY 804 C 06FEB 1150 OK CFLEXRT E I  30K
HEL
FARE F EUR 1596.00
TOTALTAX EUR 90.99
TOTAL EUR 1686.99
/FC HEL AY MUC1182.70AY HEL1182.70NUC2365.40END ROE0.674722
FP CASH
SAC- 1054F673CHSK0
IN CONNECTION WITH:
1. 105-8213300287E1(D) 
2. 105-8213300287E2(A) 
>
 The involuntary rerouting indicator for the exchanged flight coupons is set to I for
involuntary.
 The flight coupon 1 of the old e-ticket record is automatically disassociated from
EMD coupon 1 of the old EMD record.
 The flight coupon 2 of the old e-ticket record remains associated with EMD
coupon 2 of the old EMD record.

Here is the new EMD record for the involuntary rerouted outbound flight segment
with the coupon status O for Open (EWD/L10):
EMD-1058213300291 TYPE-A SYS-1A LOC-5SU49F
INT- FCI-0 1 POI-HEL DOI-29JANxx IOI-19420483
PAX- PUIG/CANDELA MRS ADT
RFIC-C BAGGAGE
REMARKS-
CPN-1 RFISC-0BT AY HELFRA S-O VALUE-25.00
DESCRIPTION-PET CARRIAGE - PET IN CABIN
PRESENT TO-FINNAIR
PRESENT AT-HEL
ICW-1052100130537C1 (A) 
EXCESS BAGGAGE- 1 N RATE PER UNIT-EUR 25
SERVICE REMARKS-
FARE R EUR 25.00
BR 0
TAX-
TOTAL EUR 0.00
/FC
FE INVOL REROUTE
FO 105-8213300287HEL26JANxx/19420483
FP O/CASH
FOID-
>
 The EMD coupon 1 of the new EMD record is automatically associated with flight
coupon 1 of the new e-ticket record.
And here is the old EMD record with the EMD coupon status for the outbound
flight E for Exchanged and for the inbound flight O for Open (EWD/L8 or
EWD/O*):
EMD-1058213300287 TYPE-A SYS-1A LOC-5SU49F
INT- FCI-0 1 POI-HEL DOI-26JANxx IOI-19420483
PAX- PUIG/CANDELA MRS ADT
RFIC-C BAGGAGE
REMARKS- 
CPN-1 RFISC-0BT AY HELMUC S-E I SAC- 1050001JXKLRZ VALUE-25.00
PRESENT TO-FINNAIR
PRESENT AT-HEL
ICW-1052100130512C1 (D) 
SERVICE REMARKS-
CPN-2 RFISC-0BT AY MUCHEL S-O VALUE-25.00
PRESENT TO-FINNAIR
PRESENT AT-MUC
ICW-1052100130512C2 (A) 
SERVICE REMARKS-
FARE F EUR 50.00
BR 0
TAX-
TOTAL EUR 50.00
/FC
FP CASH
FOID-
>
 The involuntary rerouting indicator for the old EMD coupon 1 is set to I for
Involuntary.
78 Edition 7.0
 The EMD coupon 1 of the old EMD record is automatically disassociated from
flight coupon 1 of the old e-ticket record.
 The EMD coupon 2 of the old EMD record remains associated with flight coupon 2
of the old e-ticket record.
Revalidating an E-Ticket With an Associated EMD
Explanation: Understanding Revalidation

When you revalidate an e-ticket the following rules apply:
• There is no change to the fare.
• There is no change in taxes.
• There is no change in the routing. The origin/destination airport can be
different, but must be within the same city. For example, LHR is an
acceptable alternative for LGW.
• The status of the coupons to be revalidated must be O (Open for Use) or A
(Airport Control).
• Revalidation is explicitly permitted in the fare rules.
Note: Exceptions to these revalidation rules may apply. Always check directly
with the airline.
When you revalidate an e-ticket that is associated to an EMD:
• The EMD coupons remain associated to the e-ticket after revalidation.
• The EMD itself is not revalidated as it is not flight and date specific, only
linked to the routing.
As there is no change in routing, there is no need to issue a new EMD. The
coupon in the EMD does not change, so it does not matter if the rebooked
segment does not appear in the TSM-P.
Note: The revalidation of e-tickets is not supported by all airlines in all
markets. For a list of airline-specific e-ticketing policies, enter HE ETT
xx in the Amadeus Information Pages (where xx is the 2-character
airline code).
Example: Revalidating an E-Ticket With an Associated EMD

Note: Not all agents can manually disassociate EMDs from e-tickets.
1. Retrieve the PNR, for example by record locator. Enter:
RT YGWNND

System Response:
--- TST TSM RLR ---
RP/HELAY0980/HELAY0980 AA/SU 15FEBxx/1423Z YGWNND
1.SANDERSON/ANDREW MR
2 AY 005 C 20FEB 7 HELJFK HK1 2 1410 1555 *1A/E*
3 AY 006 C 26FEB 6 JFKHEL HK1 1645 8 1745 0850+1 *1A/E*
4 AP HEL 09-818 8833 - FINNAIR - A
6 SSR BIKE AY HK1 1 CROSS-COUNTRY BIKE 25KG 180CMX35CMX160CM
/S2
/S3
0483/S2-3
483/E6-7
10 FB PAX 1500000100 TTP/TTM/RT OK ETICKET/EMD ADVISE PSGR TO
BRING FOID/PICT ID A/S2-3
BRING FOID/PICT ID A/E6-7
12 FP CASH
13 FV PAX AY/S2-3
>
2. Rebook the outbound flight to 22FEB. Enter:
SB22FEB2
System Response:
ASSOCIATED SSRS REMOVED - ALL SSRS REBOOKED 
--- TST TSM RLR ---
RP/HELAY0980/HELAY0980 AA/SU 15FEBxx/1423Z YGWNND
1.SANDERSON/ANDREW MR
2 AY 005 C 22FEB 2 HELJFK HK1 1410 1555 333 E 0
SECURE FLT PASSENGER DATA REQUIRED 72HBD
SSR DOCS AND DOCA MANDATORY INFORMATION
ESTA REQUIRED FOR VISA WAIVER NATIONALS
SEE RTSVC
3 AY 006 C 26FEB 6 JFKHEL HK1 1645 8 1745 0850+1 *1A/E*
4 AP HEL 09-818 8833 - FINNAIR - A
/S3
7 SSR BIKE AY NN1 1 CROSS-COUNTRY BIKE 25KG 180CMX35CMX160CM
/S2 
0483/S3
483/E6
BRING FOID/PICT ID A/S3
BRING FOID/PICT ID A/E6
12 FP CASH
13 FV PAX AY/S3
>
 The associated SSR elements have been removed and automatically rebooked
(re-requested) by the system.
Note that this is not the case for all airlines. Some airlines require you to rebook
(re-request) the SSR elements manually.
80 Edition 7.0
 The automatically rebooked (re-requested) SSR element for the rebooked

outbound flight (S2)
3. Display the e-ticket record to verify that the coupon status of the coupon that
you want to revalidate is either O or A. Enter:
TWD/L8
System Response:
TKT-1052401104800 RCI- 1A LOC-YGWNND
1.SANDERSON/ANDREW MR ADT S I
1 OHEL AY 0005 C 20FEB 1410 OK CFLEXFI O  2PC
2 OJFK AY 0006 C 26FEB 1745 OK CFLEXFI O 2PC
HEL
FARE F EUR 3860.00
TOTALTAX EUR 189.88
TOTAL EUR 4049.88
/FC HEL AY NYC2671.37AY HEL2671.37NUC5342.74END ROE0.722475XF JF
K4.5
FP CASH
FOR TAX/FEE DETAILS USE TWD/TAX
IN CONNECTION WITH:
1. 105-8211300000E1(A) 
2. 105-8211300000E2(A) 
>
 The coupon status for coupon 1 is O (Open for Use).
 Both EMD coupons are associated to the e-ticket.
4. Revalidate the e-ticket. Enter:
TTP/ETRV/L8/S2/E1/RT
TTP Transaction code to issue a ticket.

/ETRV Slash, e-ticket revalidation option.
/L8 Slash, line number identifier (L) and line number of the FA
element in the PNR that contains the e-ticket number (8).
/S2 Slash, segment identifier (S) and number of the changed PNR
flight segment (2).
/E1 Slash, e-ticket coupon identifier (E) and number of the e-ticket
coupon to be revalidated (1).
/RT Slash, PNR Redisplay option.

After the system has processed the revalidation, the EMD record is still
associated to the e-ticket (EWD/L9).
EMD-1058211300000 TYPE-A SYS-1A LOC-YGWNND
PAX- SANDERSON/ANDREW MR ADT
RFIC-C BAGGAGE
REMARKS-
CPN-1 RFISC-99L AY HELJFK S-O VALUE-100.00
DESCRIPTION-BIKE
PRESENT TO-FINNAIR
PRESENT AT-HEL
ICW-1052401104800C1 (A)
SERVICE REMARKS-
CPN-2 RFISC-99L AY JFKHEL S-O VALUE-100.00
DESCRIPTION-BIKE
PRESENT TO-FINNAIR
PRESENT AT-JFK
ICW-1052401104800C2 (A)
SERVICE REMARKS-
FARE F EUR 200.00
TAX-01 X FI 9.27
TOTAL EUR 209.27
/FC
FP CASH
FOID-
>
And the e-ticket record (with the revalidated flight coupon) is still associated to the
EMD coupons (TWD/L8):
TKT-1052401104800 RCI- 1A LOC-YGWNND
1.SANDERSON/ANDREW MR ADT S I
1 OHEL AY 0005 C 22FEB 1410 OK CFLEXFI O 2PC
2 OJFK AY 0006 C 26FEB 1745 OK CFLEXFI O 2PC
HEL
FARE F EUR 3860.00
TOTALTAX EUR 189.88
TOTAL EUR 4049.88
/FC HEL AY NYC2671.37AY HEL2671.37NUC5342.74END ROE0.722475XF JF
K4.5
FP CASH
FOR TAX/FEE DETAILS USE TWD/TAX
IN CONNECTION WITH:
1. 105-8211300000E1(A)
2. 105-8211300000E2(A)
>
Note: In the case where an airline allows a revalidation with a routing change,
the EMD coupons will be automatically disassociated from the e-ticket
coupons.
82 Edition 7.0
Chapter 5
Refunding EMDs

• What Are the Refund Options for EMDs? below.
• How to Refund an EMD Using the EMD Number on page 84.
• How to Partially Refund an EMD Using the EMD Number on page 86.
• What Happens When You Refund an EMD? on page 91.
What Are the Refund Options for EMDs?

You can refund EMDs in the same way as you refund e-tickets, using TRF
entries.
You can select an EMD to refund in any of the following ways:
• By entering the EMD number.
• From the Query Report by entering the transaction sequence number.
• From the PNR by entering the line number of the appropriate FA/FHD
element.
Prerequisites
You can refund EMDs that:
• Have been confirmed in the sales report. If a sale has not yet been
confirmed, you must cancel it instead.
For more information about confirmed sales, see When Can You Cancel an
EMD Transaction? on page 99.
• Are totally unused or have been partially used.
• Have coupons with a status that is eligible for refund - O (Open) or A (Airport
Control). You must refund all the remaining coupons with eligible status; you
cannot refund only individual eligible coupons.
Note: A travel agent may not be authorised to display an EMD that has been
issued by an airline and follow-up transactions such as reissues and
refunds may not be allowed.

Workflow: Refunding an EMD

1. Initiate the refund using a TRF entry.
A refund record is created and displayed.
2. If necessary, update the refund record, using a TRFU entry (this step is
optional).
3. Process the refund, using the TRFP entry.
The EMD is refunded.
Video: How to Refund an E-Ticket and an EMD

Launch
How to Refund an EMD Using the EMD Number

1. Initiate the refund and display the refund record. Enter, for example:
TRF105-8210300320/EMD
TRF Transaction code.

105- 3-digit airline code, dash.
8210300320 10-digit document number.
/EMD Slash, EMD option.
System Response:
REFUND RECORD AGT-19420483 AA/02FEBxx F TKT-Y
NM NAME PHANGTAO/NURUMOL MRS
I ISSUED 02FEBxx
D1 DOCUMENT 105 8210300320 2 CPNS 1200
F FARE PAID EUR 200.00

U FARE USED 0.00
FARE REFUND 200.00
XT TAX REFUND 12.78 >TRFT
REFUND TOTAL 212.78
FP1 CASH 212.78

>
2. To process the refund, enter:
TRFP
System Response:
OK EMD RECORD UPDATED SAC- 10500073SSL28
OK - REFUND PROCESSED
>
Note: For associated EMDs (EMD-A), the system disassociates the refunded
EMD coupons from the associated e-ticket coupons.
84 Edition 7.0
Chapter 5 Refunding EMDs
If you redisplay the EMD you can see the refunded EMD coupons (status R for
Refunded) and the disassociated (D) e-ticket coupons.
Example of Refunded EMD Display
EMD-1058210300320 TYPE-A SYS-1A LOC-5TA8XE

PAX- PHANGTAO/NURUMOL MRS ADT
RFIC-C BAGGAGE
REMARKS-
CPN-1 RFISC-99U AY HELBKK S-R SAC- 10500073SSL28 VALUE-100
DESCRIPTION-EXCESS BAGGAGE (KGS & PCS)
PRESENT TO-
PRESENT AT-
ICW-1052100100508C1 (D)
SERVICE REMARKS-
CPN-2 RFISC-99U AY BKKHEL S-R SAC- 10500073SSL28 VALUE-100
DESCRIPTION-EXCESS BAGGAGE (KGS & PCS)
PRESENT TO-
PRESENT AT-
ICW-1052100100508C2 (D)
SERVICE REMARKS-
FARE F EUR 200.00
BR 0
TAX-01 X FI 9.27 TAX-02 X DQ 3.51
TOTAL EUR 212.78
/FC
FP CASH
FOID-
>
The refund is also registered in the sales reports.
Example of a Query Report
AGY NO - 19420483 QUERY REPORT 20FEB CURRENCY EUR

OFFICE - HELAY0980 SELECTION:
AGENT - 0001AA QTC-RFND 20 FEB 20xx
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
001754 105 8210300320 -212.78 -12.78 0.00 0.00 CA PHANGTAO AA 5TA8XE RFND
>

How to Partially Refund an EMD Using the EMD Number

1. Display the EMD record to verify the status of the EMD coupons. Enter, for
example:
EWD/EMD105-8204300029
System Response:
EMD-1058204300029 TYPE-A SYS-1A LOC-2B87JQ
RFIC-C BAGGAGE
REMARKS-CHIHUAHUA IN CARRIER BAG
CPN-1 RFISC-0BT AY HELBKK S-F  VALUE-50
PRESENT TO-FINNAIR
PRESENT AT-HEL
ICW-1052100040747C1 (A)
SERVICE REMARKS-CHIHUAHUA IN CARRIER BAG
CPN-2 RFISC-0BT AY BKKHEL S-O  VALUE-50 
PRESENT TO-FINNAIR
PRESENT AT-BKK
ICW-1052100040747C2 (A)
FARE F EUR 100.00

TAX-01 X DQ 3.51 TAX-02 X FI 9.27 TAX-03 X TS 14.15
TOTAL EUR 126.93
/FC
FP CASH
FOID-
>
 EMD coupon number 1 has been used (coupon status F for Flown).
 EMD coupon number 2 is open for use (coupon status O) and can be refunded.
 The coupon value of EMD coupon number 2 is 50.00.
2. Initiate the refund and display the refund record by entering the EMD
document number:
TRF105-8204300029/EMD
TRF Transaction code.

105- 3-digit airline code, dash.
8204300029 10-digit document number.
/EMD Slash, EMD option.
86 Edition 7.0
System Response (Refund Record):

REFUND RECORD AGT-19420483 AA/15OCTxx F TKT-Y
NM NAME LEE/YING MRS
I ISSUED 15OCTxx
D1 DOCUMENT 105 8204300029 5 CPNS 1200

U FARE USED 0.00
FARE REFUND 100.00
REFUND TOTAL 126.93
FP1 CASH 126.93

>
3. Modify the refund record so that it accurately reflects the refund due to the
customer. Always enter the Fare Used value first. In this example we want to
refund the unused EMD coupon number 2. The fare used for coupon 1 is
EUR 50.00.
To update the Fare Used field in the refund record, enter:
TRFU/U50.00
TRFU Transaction code.

/U Slash, Fare Used field identifier.
50.00 Amount used.
Note: The currency code specified in your office profile is
used as the default currency.
The system updates the Fare Used field and automatically recalculates the
Refund Total. The value in the Data Source field changes to L to indicate a
mix of system-supplied and agent-supplied data.
Example of Updated Refund Record
REFUND RECORD AGT-19420483 AA/15OCTxx L TKT-Y

I ISSUED 15OCTxx
D1 DOCUMENT 105 8204300029 5 CPNS 1200

U FARE USED 50.00
FARE REFUND 50.00
REFUND TOTAL 76.93
FP1 CASH 76.93

>

4. Display the refundable tax record to delete the taxes that have been used. Do
not delete the taxes that are to be refunded.
To display the refundable tax record, enter:
TRFT
System Response:
REFUNDABLE TAXES
LEE/YING MRS
105 8204300029 - 029
UNUSED TAXES
----------------------------------------------------------------
T1 3.51 DQ
T2 9.27 FI
T3 14.15 TS
REFUNDABLE TAX TOTAL EUR 26.93 XT

>
To delete the taxes that have been used (T1 and T2), enter:
TRFU/TX1-2
TRFU Transaction code.

/TX Slash, tax field identifier.
1-2 Tax range to be deleted.
Note: When you delete a tax, you cannot add it to the refund record. If
you make an error you must ignore the refund with the TRFIG entry
and initiate it again.
System Response:
REFUNDABLE TAXES
LEE/YING MRS
105 8204300029 - 029
UNUSED TAXES
----------------------------------------------------------------
T1 14.15 TS
REFUNDABLE TAX TOTAL EUR 14.15 XT

>
Notes: When you delete a tax, the system reorders the taxes starting from
Tax 1.
If the tax data for the refund is not stored in the EMD database, you
must enter it manually in the refundable tax record.
88 Edition 7.0
5. Redisplay the refund record to verify that you have updated it with the correct
amounts before you process the refund. Enter:
TRF
System Response:
REFUND RECORD AGT-19420483 AA/15OCTxx M TKT-Y
I ISSUED 15OCTxx
D1 DOCUMENT 105 8204300029 5 CPNS 1200

U FARE USED 50.00
FARE REFUND 50.00
TS TAX REFUND 14.15 >TRFT
REFUND TOTAL 64.15
FP1 CASH 64.15

>
6. Process the refund. Enter:
TRFP
System Response:
OK EMD RECORD UPDATED SAC- 1050000G9P919
>
If your refund request is successful, the refund notice will be printed and the
settlement authorisation code (SAC) from the EMD database is displayed.
If you want to ignore the refund and not process it with the TRFP entry, you
can enter TRFIG.

When you redisplay the EMD record you can see the refunded EMD coupon
2 (status R) and the disassociated (D) e-ticket coupon 2:
Example of Partially Refunded EMD
EMD-1058204300029 TYPE-A SYS-1A LOC-2B87JQ

RFIC-C BAGGAGE
REMARKS-CHIHUAHUA IN CARRIER BAG
CPN-1 RFISC-0BT AY HELBKK S-F VALUE-50
PRESENT TO-FINNAIR
PRESENT AT-HEL
ICW-1052100040747C1 (A)
EXCESS BAGGAGE- 1 N RATE PER UNIT- 50
CPN-2 RFISC-0BT AY BKKHEL S-R SAC- 1050000G9P919 VALUE-50
PRESENT TO-FINNAIR
PRESENT AT-BKK
ICW-1052100040747C2 (D)
EXCESS BAGGAGE- 1 N RATE PER UNIT- 50
FARE F EUR 100.00
BR 0
TAX-01 X DQ 3.51 TAX-02 X FI 9.27 TAX-03 X TS 14.15
TOTAL EUR 126.93
/FC
FP CASH
FOID-
>
Note: For associated EMDs (EMD-A), the system disassociates the

refunded EMD coupons from the associated e-ticket coupons (D).
The refund is also registered in the sales reports:
AGY NO - 19420483 QUERY REPORT 15OCT CURRENCY EUR

AGENT - 0001AA TC-RFND 15 OCT 20xx
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
012764 105 8204300029 -64.15 -14.15 0.00 0.00 CA LEE/YING AA 2B87JQ RFND
>
For more information about refunds, a complete list of refund entries (TRF) and
refund record update entries (TRFU), enter HE REFUNDS in the Amadeus
Information Pages.
90 Edition 7.0
What Happens When You Refund an EMD?

When the EMD refund is processed, the airline returns a Settlement Authorisation
Code (SAC), which is stored in the EMD record:
Example of the System Response to TRFP Entry
OK EMD RECORD UPDATED SAC- 1050GMMRUYTBB

>
The status of the refunded EMD coupons is changed to R for Refunded in the
EMD record. For associated EMDs (EMD-A), the system disassociates the
refunded EMD coupons from the associated e-ticket coupons:
Example of a Refunded EMD
EMD-1058204300007 TYPE-A SYS-1A LOC-2B6UW8

PAX- NEWMAN/JOHN MR ADT
RFIC-C BAGGAGE
REMARKS- 
CPN-1 RFISC-99L AY HELCDG S-F SAC- 1050GMMRUYTBB VALUE-50
DESCRIPTION-BIKE
PRESENT TO-FINNAIR
PRESENT AT-HEL
ICW-1052100040304C1 (A)
EXCESS BAGGAGE- 1 N RATE PER UNIT- 50.00
SERVICE REMARKS- 
CPN-2 RFISC-99L AY CDGHEL S-R SAC- 1050GMMRUYTBB VALUE-50
DESCRIPTION-BIKE
PRESENT TO-FINNAIR
PRESENT AT-CDG
ICW-1052100040304C2 (D) 
SERVICE REMARKS-
FARE F EUR 100.00
BR 0
TAX-
TOTAL EUR 100.00
/FC
FP CASH
FOID-
>
 EMD coupon that has already been used (status F for Flown).
 Refunded EMD coupon.
 Disassociated e-ticket coupon.

In the e-ticket record the refunded EMD coupon is disassociated (D):
Example of an EMD Display With Disassociated Coupon
TKT-1052100040304 RCI- 1A LOC-2B6UW8

1.NEWMAN/JOHN MR ADT S I
1 OHEL AY 871 Y 15JAN 0735 OK YFLEXRT O 20K
2 OCDG AY 3678 Y 20JAN 0735 OK YFLEXRT O 20K
HEL
FARE F EUR 1664.00
TOTALTAX EUR 90.38
TOTAL EUR 1754.38
/FC HEL AY PAR1233.10AY HEL1233.10NUC2466.20END ROE0.674722
FP CASH
IN CONNECTION WITH:
1. 105-8204300007E1(A)
2. 105-8204300007E2(D)
>
Note: When an e-ticket is reissued or refunded, the unused coupons of an

associated EMD (EMD-A) are automatically disassociated.
In the PNR, the EMD indicator D in the FA element is updated from T for Ticketed
to R for Refunded:
Example of the FA Element for a Refunded EMD
9 FA PAX 105-8204300007/DRAY/EUR100.00/12OCTxx/HELAY0980/19420
483/E6-7
The sales reports are updated with the refund transaction. In the query report the
transaction type code is changed from EMD-A for associated EMDs or EMD-S for
standalone EMDs to RFND for refunded:
AGY NO - 19420483 QUERY REPORT 14OCT CURRENCY EUR

AGENT - 0001AA TC-RFND 14 OCT 20xx
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
001501 105 8204300007 -50.00 0.00 0.00 0.00 CA NEWMAN/J AA 2B6UW8 RFND
>
Reference: TRF Entries and Options

Below is a list of the main entries that you can use when refunding EMDs.
For a more complete list, enter HE REFUNDS in the Amadeus Information
Pages.
How to... Entry
Initiate a refund (displays the refund record without TRF125-1234567890/EMD

processing it) by specifying the EMD document
number (3-digit airline code and 10-digit document
number).
92 Edition 7.0
How to... Entry
Initiate a refund (displays the refund record without TRF/L5

processing it) by specifying the EMD FA/FHD
element line number from the PNR.
Initiate a refund (displays the refund record without TRF/I-156
processing it) by specifying the sequence number
of the item from the query report.
Redisplay the refund record you are working with. TRF
Display the refundable tax record from the refund TRFT
record.
Update a field in the refund record, the refundable TRFU/
tax record or the Airline Ticketing Fees record. It
must be followed by additional options that specify
which field and value to update.
Process the refund record and prints the refund TRFP
document on your default printer.
Ignore the refund record. TRFIG
Reference: TRF Entries for Airline Agents Only

In addition to the regular refund entries, airline agents can, for example, refund
Airline Ticketing Fees and process Cover and Zero Refunds. Airline control desk
agents can override the non-refundable indicator, when processing an EMD
refund.
For a more complete list of refund entries, enter HE REFUNDS in the Amadeus
Information Pages.
How to... Entry
Initiate a refund (displays the refund record without TRF125-1234567890/EMD/O

processing it) by specifying the EMD document number
(3-digit airline code and 10-digit document number),
and overrides the non-refundable indicators in the
TSM-P.
Note: This entry is available to Airline Control
Desks only.
Initiate a Cover Refund (displays the refund record TRF125-1234567890/COVER
without processing it) by specifying the EMD document
number).
Initiate a Cover Refund (displays the refund record TRF/L5/COVER
without processing it) by specifying the EMD FA/FHD
element line number from the PNR.
Initiate a Cover Refund (displays the refund record TRF/I-156/COVER
without processing it) by specifying the sequence
number of the item from the query report.
Initiate a Zero Refund (displays the refund record TRF172-1234567890/ZERO
without processing it) by specifying the EMD document
number).

How to... Entry
Initiate a Zero Refund (displays the refund record TRF/L6/ZERO

without processing it) by specifying the EMD FA/FH
element line number in the PNR.
Initiate a Zero Refund (displays the refund record TRF/I-121/ZERO
without processing it) by specifying the sequence
number of the item from the query report.
Display the refundable Airline Ticketing Fees Record. TRFOB
94 Edition 7.0
Chapter 6
Displaying EMD Transactions in the

Sales Reports

• What EMD Transactions Are Registered in Sales Reports? below.
• How to Display the Query Report by EMD Type on page 96.
• How to Display the Transaction Report for an EMD on page 97.
• How to Display the History Report for an EMD on page 98.
What EMD Transactions Are Registered in Sales Reports?

EMD transactions are automatically registered in the sales reports, just like e-
ticket transactions. When you issue, reissue, void or refund an EMD, the
transaction is registered and you can display the transactions in the sales reports
with the usual sales report display entries.
What Transaction Type Codes Are Used for EMDs?

EMD transactions are registered and displayed in the sales reports with the
following transaction codes:
• EMDS for a standalone EMD.
• EMDA for an associated EMD.
Reference: Sales Report Displays
Sales Report Description Entry
Daily Report Summary of sales and refunds on a given day, TJD

broken down by form of payment.
Form of Payment Report A breakdown of credit and debit totals by form of TJF
payment.
Query Report A list of all documents issued on a given day. TJQ
Net Remit Report A list of all documents issued using an incentive TJN
ticketing method (such as negotiated fares,
IT/BT and net remit) on a given day.
Transaction Report Detailed ticketing information about a single TJT
transaction in the query report.

Sales Report Description Entry
History Report Complete history of a document. TJH

Summary Sales Period Summary of sales and refunds during the TJS
Report period, broken down by form of payment (same
layout as the Daily Report).
Item Sales Period Report A list of all documents issued during the period. TJI
Consolidated Report List A list of closed periods and their report numbers TJL
(certain markets and airlines only).
For more information about sales reports and sales report display entry options,
see the Amadeus Information Pages. Enter HE followed by the 3-letter entry code
you are interested in. For example, enter:
• HE TJQ for the query report.
• HE TJD for the daily report.
• HE TJS for the summary report.
How to Display the Query Report by EMD Type

To display the query report for all standalone EMDs, enter:
TJQ/QTC-EMDS
TJQ Transaction code to display the query report.

/QTC- Slash, transaction type code option, dash.
EMDS Transaction type code:
EMDS for standalone EMDs.
EMDA for associated EMDs.
System Response:
AGY NO - 20499846 QUERY REPORT 07MAY CURRENCY EUR
OFFICE - ORYAF08AP SELECTION:
AGENT - AA TC-EMDS 07 MAY 20xx
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
000818 057 8251102141 50.00 0.00 0.00 0.00 CA MARRON/P AA 2BYNMQ EMDS
000819 057 8251102142 150.00 0.00 0.00 0.00 CA MARRON/P AA 2BYNPI EMDS
000820 057 8251102143 150.00 0.00 0.00 0.00 CA MARRON/P AA 2BYNPI EMDS
>
96 Edition 7.0
Chapter 6 Displaying EMD Transactions in the Sales Reports
To display the query report for all associated EMDs, enter:
TJQ/QTC-EMDA
System Response:
AGENT - AA TC-EMDA 07 MAY 20xx
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
000259 057 8249107077 120.00 0.00 0.00 0.00 CA BECKER/B AA 2BX5VF EMDA
000263 057 8249107079 120.00 0.00 0.00 0.00 CA SOCHA/FR AA 2BX5ZO EMDA
000265 057 8249107080 100.00 0.00 0.00 0.00 CA MEIER/AN AA 2BX54E EMDA
>
How to Display the Transaction Report for an EMD

Enter, for example:
TJT/TK-8249107076
TJT Transaction code.

/TK- Slash, document number identifier, dash.
8249107076 10-digit EMD document number.
System Response:
AGENCY - 20499846 07MAYxx 100.00 CASH
OFFID/AS- ORYAF08AP AA AA ITEM - 000257 0.00 TAX
DOC TYPE- AUTO EMDS SALE CURR - EUR 0.00 FEES
AL/PROV - 057 - AF STATUS - CONFIRMED 0.00 COMM
DOCUMENT- 8249107076- AUTO EMDS SALE  PNR 2BX5VF
PASSENGER : MARTIN/M
TOUR : INVOICE :
FOP1 : CA 100.00 CA
FOP2 :
FOP3 :
TAX :
ORIGIN :
PURCHASER :
FARE CALC :
AUTOMATED
PRICED
>
 Document type (automated standalone EMD sale).
 Transaction description.
For more information on the transaction report and transaction report entries,
enter HE TJT in the Amadeus Information Pages.

How to Display the History Report for an EMD

Enter, for example:
TJH/TK-8204300004
TJH Transaction code.

System Response:
AL/PROV - 105 - AY PNR 2B6URV
DOCUMENT- 8204300004
STATUS : REFUNDED
ORIGINAL SALE
---------------------------------------------------------------
PASSENGER : NEWMAN/SUSAN MRS
SELLING OFFICE/AS : HELAY0980 0001AA
SALE ISSUANCE DATE : 12OCTxx
SALES REPORT NO. : 000026
SALES REPORT PERIOD : 1210-1210
SALE DOC TYPE : AUTO EMDA SALE 
CONFIRMATION DATE : 12OCT09
REFUND
---------------------------------------------------------------
REFUNDING OFFICE/AS : HELAY0980 0001AA
REFUND DATE : 21OCTxx
REF.SALES REPORT NO. : 000041
REF.SALES REPORT PERIOD : 2110-2110
>
 Document type (automated associated EMD sale)
In this example the associated EMD (EMD-A) has been refunded.
98 Edition 7.0
Chapter 7
Cancelling EMD Sale, Reissue or

Refund Transactions

• When Can You Cancel an EMD Transaction? below.
• How to Cancel an EMD Transaction From the Query Report on page 100.
• How to Cancel an EMD Transaction From the PNR on page 101.
• How to Cancel an EMD Transaction by Document Number on page 102.
• Explanation: Cancelling an EMD Transaction on page 102.
When Can You Cancel an EMD Transaction?

You can cancel (or void) a registered EMD sale, reissue or refund, that has not
yet been confirmed. The system checks if the coupon status of the EMD coupons
are eligible for cancellation.
When a sale or reissue is confirmed, it can no longer be cancelled, it must be
refunded instead.
Note: A cancelled transaction is sometimes called a voided transaction.
What Are Pending and Confirmed Sales?

When you first issue, reissue or refund an e-ticket or EMD, the transaction status
is pending. A pending sale becomes confirmed when the current sales period
closes.
The local settlement or reporting plans (BSP or ARC) define a confirmation rule to
indicate when a sale, reissue or refund is confirmed. When you display the query
report, you can identify a confirmed document by an asterisk (*), which is
displayed next to the sequence number.
Pending sales:
• Can be cancelled.
• Belong to the current sales period.
• Have a blank space after the sequence number in the Query Report.
• A pending sale becomes confirmed when the sales period closes.

Confirmed sales:
• Cannot be cancelled.
• Have an asterisk (*) after the sequence number in the Query Report.
• Have been reported in a closed sales period.
Example: A Query Report Displaying Confirmed Sales

AGENT - AA 07 MAY 2010
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
000819*057 8251102142 150.00 0.00 0.00 0.00 CA MARRON/P AA 2BYNPI EMDS
000820*057 8251102143 150.00 0.00 0.00 0.00 CA MARRON/P AA 2BYNPI EMDS
000257*057 8249107076 100.00 0.00 0.00 0.00 CA MARTIN/M AA 2BX5VF EMDA
000258*057 2484949339 850.75 55.75 0.00 0.00 CA MARTIN/M AA 2BX5VF TKTT
>
Prerequisites To Cancel an EMD Transaction

To cancel a sale, reissue or refund you can use:
• The query report that contains the EMD sale, reissue or refund.
• The PNR that contains the FA/FHD element with the EMD document
number.
• The EMD document number.
How to Cancel an EMD Transaction From the Query Report

1. Display the query report. Enter, for example:
TJQ
System Response:
AGENT - AA 07 MAY 2010
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
000815 057 8251102138 20.00 0.00 0.00 0.00 CA MARRON/P AA 2BYNII EMDS
000816 057 8251102139 20.00 0.00 0.00 0.00 CA MARRON/P AA 2BYNII EMDS
000817 057 8251102140 50.00 0.00 0.00 0.00 CA MARRON/P AA 2BYNMQ EMDS
>
2. To cancel item number 817, enter:
TRDC/817
System Response:
OK - DOCUMENT(S) CANCELLED
>
100 Edition 7.0

Chapter 7 Cancelling EMD Sale, Reissue or Refund Transactions
The system automatically changes the transaction type code of the document in
the query report. For an EMD sale or reissue the transaction type code is
changed to CANX. For an EMD refund it is changed from RFND to RFNX.
How to Cancel Multiple Items From the Query Report

Enter, for example:
TRDC/42-44, 47
Notes: You cannot cancel a combination of paper and electronic documents in
one TRDC entry. Exception: In Spain you can cancel electronic
documents and Travel Agent Service Fees (TASF) in one entry.
For EMDs, you can cancel up to four items in one entry to avoid timeout
issues.
For more information on how to cancel items from the query report, enter HE
TRDC in the Amadeus Information Pages.
How to Cancel an EMD Transaction From the PNR

RT 2BZEWS
System Response:
--- TSM ---
RP/ORYAF08AP/ORYAF08AP AB/SU 7OCT09/1417Z 2BZEWS
1.FELIX/LINDA MRS
2 SVC AF HK1 LOUG
3 AP ORY 33 1-58366700-H
4 TK OK07OCT/ORYAF08AP 
5 FA PAX 057-8203101009/DTAF/EUR50.00/07OCT09/ORYAF08AP/204998
46/S2
>
 The EMD indicator D is set to T for Ticketed.
2. To cancel the EMD sale, enter:
TRDC
System Response:
>
The system automatically updates the EMD indicator D to V for Voided in the FA
element of the PNR and updates the coupon status of the EMD coupons in the
airline database. The document is also cancelled in the sales report.

Here is the PNR after the EMD sale cancellation:

--- TSM ---
RP/ORYAF08AP/ORYAF08AP AB/SU 7OCT09/1417Z 2BZEWS
1.FELIX/LINDA MRS
2 SVC AF HK1 LOUG
3 AP ORY 33 1-58366700-H
4 TK OK07OCT/ORYAF08AP 
5 FA PAX 057-8203101009/DVAF/EUR50.00/07OCT09/ORYAF08AP/204998
46/S2
>
 The EMD indicator D is set to V for Voided (cancelled EMD sale).
If there is more than one document number in the PNR, you must specify the
PNR line number of the EMD document you want to cancel.
Enter, for example:
TRDC/L5
Note: You cannot cancel multiple items from a PNR in one TRDC entry.
How to Cancel an EMD Transaction by Document Number

Enter:
TRDC/TK-1234567890
TRDC Transaction code.

System Response:
>
Note: The system automatically updates the EMD indicator D in the FA

element of the PNR and updates the coupon status of the EMD
coupons in the airline database. The document is also cancelled in the
sales report.
For more information about cancelling a document sale, reissue or refund, and
the TRDC entry, enter HE TRDC in the Amadeus Information Pages.
Explanation: Cancelling an EMD Transaction

When you cancel an EMD transaction, the system updates:
• The transaction type code in the sales report.
• The FA element of the PNR.
• The coupon status of the EMD coupons on the EMD server.
102 Edition 7.0

Chapter 7 Cancelling EMD Sale, Reissue or Refund Transactions
What Happens When You Cancel A Sale?

Here is an example of an FA element for an EMD with the EMD indicator D set to
T for Ticketed:
6 FA PAX 172-5297333620/DT6X/EUR722.32/09APR10/NCE1A0900/00045
673/E6-7
After the EMD has been cancelled, the EMD indicator D is changed to V for
Voided:
6 FA PAX 172-5297333620/DV6X/EUR722.32/09FEB09/NCE1A0900/00045
673/E6-7
The coupon status of the EMD coupons is updated from O (Open) or A (Airport
Control) to V (Voided). For associated EMDs (EMD-A), the system disassociates
the EMD coupons from the e-ticket coupons.
Note: When you cancel an e-ticket that has been issued with a Residual
Value EMD in exchange for an e-ticket or an EMD, the Residual Value
EMD is also cancelled by the system.
What Happens When You Cancel A Reissue?

For EMD reissues, the coupon status of the old EMD coupons that have been
exchanged is updated from E (Exchanged) to O (Open For Use) or A (Airport
Control). The coupon status of the new EMD coupons is updated from O (Open
For Use) or A (Airport Control) to V (Voided).
For associated EMDs (EMD-A), the system disassociates the new EMD coupons
from the e-ticket coupons and reassociates the old EMD coupons that have been
disassociated by the void transaction with the e-ticket coupons.
What Happens When You Cancel a Refund?

For a cancelled EMD refund, the coupon status of the EMD coupons that have
been refunded is updated from R (Refunded) to O (Open For Use) or A (Airport
Control). For associated EMDs (EMD-A), the system reassociates the reinstated
EMD coupons that have been disassociated by the refund transaction with the e-
ticket.
When you cancel the refund of an EMD, the system changes the EMD indicator
in the FA element of the PNR from R for Refunded to T for Ticketed.
How to Check if an Airline Supports the Cancellation Entry

To check if an airline supports the cancellation entry (TRDC), you can use the
Amadeus Information Pages. Enter:
HE ETT xx (where xx stands for the 2-character validating airline code).

Chapter 8
Reprinting EMD Accounting Coupons

• What EMD Accounting Coupons Can You Reprint? below.
• How to Reprint EMD Accounting Coupons From a Retrieved PNR on page
106.
• How to Reprint EMD Accounting Coupons Without a Retrieved PNR on page
106.
• Reference: EMR Entry Options on page 106.
What EMD Accounting Coupons Can You Reprint?

You can use the EMR entry to reprint the following EMD accounting coupons:
• Audit
• Agent
• Credit card charge forms
• Passenger receipts
Note: EMD accounting coupons are also called EMD supporting documents.
When Can You Reprint EMD Accounting Coupons?

You reprint the accounting coupons at any time after the original EMD is issued
until the number of retention days (as defined by your market) in the reporting
database has been reached. They can be reprinted even if they have not been
printed at issuance time.
If you try to reprint EMD accounting coupons and the information is no longer
stored in the reporting database, the system displays the error message:
EMD NUMBER NOT FOUND
You can reprint an accounting coupon with or without a PNR present.

Note: The accounting coupons are printed on plain A4 paper in a layout based
on the OPATB2-format.

How to Reprint EMD Accounting Coupons From a Retrieved PNR

1. Retrieve the PNR, for example, by record locator:
RT 2BX7TF
2. To reprint the accounting coupons for all EMDs and passengers in the PNR,
enter:
EMR
How to Reprint EMD Accounting Coupons Without a Retrieved

PNR
If you want to reprint the accounting coupons for an EMD without first retrieving
the PNR, enter the EMD document number:
EMR/EMD125-1234567890
EMR Transaction code.

/EMD Slash, EMD document identifier.
125 3-digit airline code.
-1234567890 Dash, 10-digit EMD document number.
Reference: EMR Entry Options

To select specific EMDs from a PNR, you can use the passenger selection option
or the FA/FHD element selection option.
Table: EMR Entry EMD Selection Options From a PNR
How to... Entry
Reprint the accounting coupons for all EMDs in the PNR for EMR/P1
passenger 1.
Reprint the accounting coupons for the EMD in FA/FHD EMR/L7
element line number 7.
Reprint the accounting coupons for the EMD in FA/FHD EMR/L7/RT
element line number 7, and redisplay the PNR.
Note: You cannot combine the /P option with the /L option.
106 Edition 7.0

Chapter 8 Reprinting EMD Accounting Coupons
You can also use other entry options with the EMR entry:
Table: Other EMR Entry Options
How to... Entry
Reprint the Credit Card Charge Form (F) for all the EMR/C-F
EMDs and passengers in the PNR.
You can specify the following coupons:
U for Audit Coupon
I for Agent Coupon
F for Universal Credit Card Charge Form
R for Passenger Receipt
Note: You can specify one coupon only. Only the
coupon specified is printed.
Reprint the accounting coupons for all the EMDs and EMR/RT
passengers in the PNR and redisplays the PNR.
Reprint the Credit Card Charge Form (F) for all the EMR123456/C-F/P2/RT
EMDs for passenger 2 on a specific printer (printer ID
123456), and redisplays the PNR.
Send the passenger receipts for all the passengers in EMR/EPR-EMLA/NOPRT
the PNR to the email addresses specified in the APE
elements without reprinting the accounting coupons
for the EMDs.
Note: You cannot combine the /EMLA option with
the EMD reprint by EMD document number.
For more information about reprinting EMD accounting coupons and EMR entry
options, enter HE EMR in the Amadeus Information Pages.

Chapter 9
EMD Management for Airlines

• Understanding EMD Management below.
• EMD Management Entries for Airline Offices on page 111.
• EMD Management Entries for Airline Control Desks Only on page 114.
Understanding EMD Management
What Is EMD Management?

To facilitate the smooth delivery of services to customers, and to ensure
operational stability, airlines often need to perform certain functions to manage
their EMDs and their EMD database. Specific entries are available to perform
these management functions.
Who Can Use EMD Management Entries?

Airlines that use the Amadeus EMD server (EMS) are authorised to use the
Amadeus EMD management entries. Some of these entries are available to
every airline office. Others are available only to specific offices that are defined as
airline control desks.
Note: If authorised by the airline, some EMD management entries can be
made available to travel agents.
What Is an Airline Control Desk?

An airline office can be defined as a control desk to allow the airline to manage
their e-ticket and EMD databases, and to perform operationally critical functions.
Every airline hosted on the Amadeus EMD Server (EMS) can use additional
entries for the management of its respective electronic document databases from
an office defined as a control desk.

Prerequisites for Using Control Desk Entries

In order for your airline office to have control desk status, the following conditions
must be met:
• Your airline's EMDs must be managed by the Amadeus EMD Server (EMS).
• Your office IATA number has been defined as a control desk in the EMS (or
has already been defined as a control desk in the Amadeus e-ticket server
(ETS)).
• The ELC field in your office profile is set to YES. This field can only be
updated by Amadeus.
Note: Airlines using the Amadeus e-ticket server (ETS) may already have
control desks defined to manage their e-tickets.
Reference: EMD Management Entries
How to... Transaction Done By For More Information...

Code
Force EMD coupon status. EWA/FCS Airline offices or Forcing Coupon Status on
control desks. page 111.
Get Airport Control. EWA/GAC Airline offices or
control desks.
Disassociate EMDs from e- EWA/DSC Airline offices or Disassociating an EMD From
tickets. control desks, an E-Ticket on page 46.
authorised travel
agents.
Associate EMDs to e- EWA/ASC Airline office or Associating an EMD With an
tickets. control desk, E-Ticket on page 49.
authorised travel
agents.
Manually set or override TMI Airline control desks Reference: TMI Entries to
the following EMD coupon only. Update TSM-P Fields at
indicators in the TSM-P: Coupon Level on page 25.
• Non-refundable (NR).
• Non-exchangeable
(NX).
• Non-interlineable (NI).
• Consumed-at-issuance
(CA).
Manually override the non- TTM/OVNE Airline control desks How to Force a Reissue of a
exchangeable indicator at TTM/M2/OVNE. only. Non-exchangeable EMD on
issuance. page 114.
Lock a travel agency. TWC/AGL Airline control desks Locking and Unlocking an
only. Agency on page 114.
Unlock a travel agency. TWC/AGU Airline control desks Locking and Unlocking an
only. Agency on page 114.
For more information about EMD management entries, enter HE EWA in the
110 Edition 7.0

Chapter 9 EMD Management for Airlines
EMD Management Entries for Airline Offices

Airline offices can perform the following EMD management functions:
• Force (change) the status of an EMD coupon validated on its airline.
• Get airport control for an EMD coupon.
• Disassociate an EMD coupon from an e-ticket coupon.
• Associate an EMD coupon to an e-ticket coupon.
Note: EMD management entries specified for airline offices can also be
performed by airline control desks.
Forcing Coupon Status
How to Force EMD Coupon Status

Note: An airline may restrict certain or all coupon status changes for offices
that are not defined as a Control Desk office.
1. Display the EMD record with the EWD entry. For example by document
number:
EWD/EMD105-8203300020
System Response:
EMD-1058203300020 TYPE-A SYS-1A LOC-2B4FV3
PAX- NEWMAN/SUSAN MRS ADT
RFIC-C BAGGAGE
REMARKS-CROSS-COUNTRY BIKE IN BOX
CPN-1 RFISC-99L AY HELBKK S-A VALUE-100
DESCRIPTION-BIKE
PRESENT TO-FINNAIR
PRESENT AT-HEL
ICW-1052100030891C1 (A)
SERVICE REMARKS-CROSS-COUNTRY BIKE IN BOX
DESCRIPTION-BIKE
PRESENT TO-FINNAIR
PRESENT AT-BKK
ICW-1052100030891C2 (A)
SERVICE REMARKS-CROSS-COUNTRY BIKE IN BOX
FARE F EUR 200.00
BR 0
TAX-01 X FI 9.27 TAX-02 X DQ 3.51
TOTAL EUR 212.78
/FC
FP CASH
FOID-
>
 The coupon status of EMD coupon 1 is currently A for Airport Control.

2. Force the coupon status for EMD coupon 1 from A to O (Open for Use) by
entering:
EWA/FCS/E1/S-O/Z-FREE-FLOW TEXT

EWA Airline office management transaction code.

/FCS Slash, Force Coupon Status transaction code.
/E1 Slash, electronic coupon identifier (E) and EMD coupon number (1).
Note: You can also specify multiple coupons. The coupon
range must be in ascending order (/E1-2, /E1-2,4 ,
/E1,3).
/S-O Slash, coupon status code identifier (S), dash, new coupon status
code (O).
/Z-FREE- Slash, free-flow text identifier (Z), dash, free-flow text explaining the
FLOW TEXT reason for the change.
Note: Entering the reason for the change is mandatory.
Note: For associated EMDs (EMD-A), depending on what the coupon status
change is, the system may automatically disassociate the EMD
coupons from the e-ticket coupons.
Reference: EWA Entry Options to Force Coupon Status

Note: You must display the EMD record with the EWD entry before you can
change the coupon status, and you must specify a reason for the
change.
How to... Entry
Recall control of the EMD coupons 1 to 3 EWA/FCS/E1-3/S-O/Z-CHECK

by forcing a change of coupon status from AVAILABILITY OF COUPONS
A to O.
Note: The entry can be used to take
control of the EMD from the
from the airline's Departure
Control System (DCS). If the
coupon has already been
checked in or used, the entry
will be rejected.
Force a change in status of EMD coupons EWA/FCS/E1-2/S-E/Z-SYSTEM ERROR
1 to 2 to exchanged (O to E).
Force a change of status of EMD coupon EWA/FCS/E2/S-R/Z-SYSTEM ERROR
2 to refunded (O to R).
Force a coupon status, after the initial EWA/FCS/FORCE/E1/S-F/Z-FREETEXT
FCS entry is rejected, using the /FORCE
option.
Getting Airport Control
What Is Airport Control?

An airline office can use the manual Get Airport Control entry to request the
control of an EMD coupon. You may need to manually request airport control to
enable you to perform another function. For example, you may want to facilitate
the check-in of a passenger.
112 Edition 7.0

How to Get Airport Control for an EMD Coupon

To get airport control for an EMD coupon:
1. Display the EMD record. Enter, for example:
EWD/EMD105-1234567890
2. To get airport control for a single EMD coupon, enter:
EWA/GAC/E2
EWA Airline office management transaction code

/GAC Slash, Get Airport Control code
/E2 Slash, electronic coupon identifier (E) and EMD coupon number (2)
Note: For associated EMDs (EMD-A), depending on the coupon status

change, the system may automatically disassociate the EMD coupons
from the e-ticket coupons.
How to Get Airport Control for Multiple Coupons

To specify multiple EMD coupons, you can enter one of the following examples:
EWA/GAC/E1-2
EWA/GAC/E1,3
EWA/GAC/E1-2,4
Note: The EMD coupon range must be in ascending order.
How to Get Airport Control and Specify an Involuntary Rerouting

Indicator
In the case of an involuntary rerouting, you can get airport control for an EMD
coupon and specify an involuntary indicator. Enter:
EWA/GAC/E3/IVI
EWA Airline office management transaction code.

/GAC Slash, Get Airport Control code.
/E3 Slash, electronic coupon identifier (E) and EMD coupon
number (3).
/IV Slash, involuntary indicator.
I Involuntary reason code:
I for Involuntary, no reason given (default code).
L for Strike/Labour.
S for Schedule Change.
Note: If no involuntary reason code is given, the system
defaults to I for Involuntary.

EMD Management Entries for Airline Control

Desks Only
From an airline control desk, you are authorised to use all the entries that other
airline offices can use. In addition, you can use additional entries to perform such
EMD management functions as:
• Manually updating coupon level indicators in the TSM-P (including non-
refundable, non-exchangeable, non-interlineable and consumed-at-issuance
indicators).
For information see: Reference: TMI Entries to Update TSM-P Fields at
Coupon Level on page 25.
• Forcing an EMD reissue using the non-exchangeable indicator override
option in your TTM entry.
For information, see: How to Force a Reissue of a Non-exchangeable EMD
below.
• Forcing an EMD refund, using the non-refundable indicator override option in
your TRF entry.
For information, see: Reference: TRF Entries for Airline Agents Only on page
93.
• Locking and unlocking a travel agent.
For information, see: Locking and Unlocking an Agency below.
How to Force a Reissue of a Non-exchangeable EMD

You can force an EMD reissue by overriding the non-exchangeable indicator in
the TSM-P.
Once you have prepared the TSM-P for reissue and you are ready to issue the
new EMD, use the /OVNE option in your issuance entry. Enter, for example:
TTM/OVNE
TTM Transaction code to issue an EMD.

/OVNE Slash, override the non-exchangeable indicator option.
Note: If the old EMD FA element has not been automatically deleted by the
system, you must cancel it before you can issue the new EMD.
Locking and Unlocking an Agency
Why Lock an Agency?

An airline control desk has the authority to lock a travel agency to prevent it from
issuing electronic documents (both e-tickets and EMDs).
After an airline has imposed this lock, the agency is still allowed to do follow-up
entries (TWD, EWD, TWH, EWH, and so on) on EMDs that were issued by
them. However, e-ticket and EMD reissues are no longer allowed.
114 Edition 7.0

How to Lock an Agency

To lock an agency, you can either use the office's 8-digit IATA number or the
Amadeus office ID. Enter, for example:
TWC/AGL/VBA/BKKAX2106
TWC Control desk management transaction code

/AGL Slash, Agency Lock transaction code
/VBA Slash, validating carrier identifier (V) and 2-character
validating carrier code (BA for British Airways)
/BKKAX2106 Slash, Amadeus office ID or 8-digit IATA number
Note: You can replace the Amadeus office ID with the office's 8-digit IATA
number.
System Response:
OK - OFFICE LOCK IN PLACE
>
How to Unlock an Agency

To unlock an agency you can either use the office's 8-digit IATA number or the
Amadeus office ID. Enter, for example:
TWC/AGU/VBA/BKKAX2106
TWC Control desk management transaction code

/AGU Slash, Agency Unlock transaction code
/VBA Slash, validating carrier identifier (V) and 2-character
validating carrier code (BA for British Airways)
/BKKAX2106 Slash, Amadeus office ID or 8-digit IATA number
Note: You can replace the Amadeus office ID with the office's 8-digit IATA
number.
System Response:
OK - OFFICE LOCK REMOVED
>
For more information on how to lock or unlock an agency, enter HE TWC in the

Appendix A
System Flow: EMD Processing
An EMD is processed in the almost the same way as an e-ticket. In Amadeus, the
main difference is that the EMD has its own database, the EMD Server (EMS),
which is not part of the e-ticket database, the E-Ticket Server (ETS).
1. The EMD is first issued by a ticketing system based on a booking in a
reservation system. In Amadeus the ticketing system is called Central
Ticketing Platform (CTP). An EMD can be issued by a travel agency or an
airline.
2. When a travel agency issues an EMD, the sale is transmitted to the country's
billing and settlement organisation (BSP or ARC) which are in charge of the
monetary settlement with the airlines.
3. The EMD issuance request is transmitted to the EMD server (EMS). The
EMD is created and stored on the EMS. The EMD record can be managed
(displayed, exchanged, voided, refunded, and so on) in the reservation
system.
4. For associated EMDs (EMD-A), a synchronisation takes place between the
EMD Server and the associated E-Ticket Server.
5. When the service is handled by the airport through passenger check-in and
boarding, for example, the airline's Departure Control System (DCS) can
access and update the EMD record in order to handle the service.
6. When all the services of an EMD are at a final status (Used, Refunded, and
so on), a report is sent to the airline's Revenue Accounting System.

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For Travel Agents:

3. Click on to view the guide in full screen.

4. Click on to download the .DOC (Word) version.

5. Click on to receive alerts each time that the page is updated.

2. Click on to view the guide in full screen.

3. Click on to download the .DOC (Word) version.

4. Click on to receive alerts each time that the page is updated.

Where to Go for Help

How to use the Central System Online Help

Table: EMD and Ticketing Information Pages

HE EMD EMD help index

Feedback on This Document

What's New in This Document

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This chapter includes the following topics:

Video: What Is an EMD?

Why Issue an EMD?

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Overview: EMD Type and Structure

What Are Associated and Standalone EMDs?

Table: Characteristics of the Different EMD Types

Standalone EMD (EMD-S) Associated EMD (EMD-A)

• A standalone EMD is issued for a • An associated EMD is issued for the

What Are RFICs and RFISCs?

Table: IATA Standard Reason-for-issuance Codes

RFIC Description Examples

A Air transportation Upgrading, involuntary

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RFIC Description Examples

D Financial impact Booking fees,

Table: Airline defined RFISCs for Baggage

RFIC RFISC Description

C 99Z Excess Weight

What Is the EMD Coupon Structure?

Example: An EMD Display

EMD-1058203300014  TYPE-S  SYS-1A LOC-2BX8JX

 EMD type (S for standalone).

 PNR record locator.

 Reason-For-Issuance code (D) and description.

 Reason-For-Issuance sub-code (996).

 Coupon status code (O = Open for use).

 Reason-For-Issuance Sub-code description.

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Using the EMD Guide

What Is the EMD Guide?

How to Display Airlines That Use EMDs

EGVD Transaction code.

How to Display Countries That Use EMDs

EGCD Transaction code.

Displaying Airline Services Offered

How to Display Services Offered by an Airline