HALABA POLY TECHNIC COLLEGE

Department of Information Communication Technology

Final Assessment of Apply problem solving techniques to routing malfunction
Time allowed 40 min

Sector: - Servicing Course code: - EIS ITSS2 08 13

Name ID.No Level
Part I choose the correct answer from the given alternative choices

1. When a technician installs a new CPU, what will help maintain even contact and heat
distribution between the CPU and heat sink?
A. Silicon spray B. Graphite paste C. Glue D. Thermal gel (compound)
2. Which of the following tools are recommended for cleaning a PC? (Choose two.)
A. Antibacterial spray B. Compressed air C. Mild abrasive detergent
D. Nylon brush E. Rubbing alcohol F. Soft cloth
3. Which of the following effects can be observed on computer components as a result of
climate? (Choose three.)
A. Components overheat if it is too hot. B. Moisture damages computer parts if it is too humid.
C. Components work to slowly if it is too cold D. The risk of ESD increases if the humidity is too low.
E. The risk of ESD increases if the temperature is too high.
4. Which one of the following is a part of Basic Input out system that displays text error
message, hexadecimal numeric codes and audio alerts or beep codes?
A. Bios B. Post C. Motherboard D. RAM
5. Which of the following is used to test the basic functionality of computer ports?
A. Hand Tools B. Cleaning Tools C. Loopback Adapter D. None
6. They have special coating or filament that prevents ESD. They are used to store any sensitive
eelectronic device like cards, RAM, drives, etc when they are not installed in a computer.
A. Antistatic-Wrist Band B. Antistatic Mat C. Parts Organizer D. Antistatic-Bag (Poches)
7. A command line tool that scans the operating system critical files and replaces files that are
corrupted.
A. Diskmanagement Tool B. System File Checker C. Scandisk or CHKDSK D. All
8. A technician is installing additional memory in a computer. How can the technician
guarantee that the memory is correctly aligned?
A. The label on the memory module should always face the CPU.
B. Alignment of notch in the memory module should be aligned with a notch in the memory slot.
C. The arrows on the memory module should be aligned with the arrows on the motherboard slot.
D. All memory and motherboard slots are color-coded, with one red end and one blue end.
9. is a single term that describes all the drivers in a system working together and to
act as an interface or the link between hardware and the operating system software.
A. Setup B. Operating System C. UEFI BIOS D. Bios
10. One of the following is directly related to the physical component of the computer system
A. Software B. Hardware C. Operating System D. None
11. From the power supply wires Yellow wire provide
A. +3.3v B. +5v C. -12v D. +12v
12. The "Power Good" wire is
A. Gray B. Blue C. Red D. All
13. is a routine that reads the disk drives looking for a valid master boot sector.
A. ROM B. Post C. Legacy BIOS D. Bootstrap loader
14. What is the purpose of a heat sink installed on a processor?
A. To set the processor voltage B. To cool the processor
C. To set the processor speed D. To ground the processor
15. The third step of the troubleshooting process is
A. Verify full system functionality B. Test probable cause a theory
C. Establish a theory of probable cause D. Document and findings
16. Which of the following can cause permanent damage to electrical components if you do not
use proper tools and safety procedures?
A. ESD B. UPS C. MSDS D. OSHA

Part II Say “True” If the Statement is correct and “False” If the Statement is
Incorrect
17. A POST is the link between hardware and software in a system.
18. The symptoms of the motherboard failure are Excessive electricity and voltages spikes,
heating issues or fan failure and pressure force.
19. Hardware problems are easier to specify but the costs are more to repair or maintain.
20. Troubleshooting is the process of detecting, isolating and repairing a faulty part of a given
system.
Bonus
21. What is the difference between BIOS and POST?
22. Write the troubleshooting process from bottom to top?
 HALABA POLY TECHNIC COLLEGE
Department of Information Communication Technology
Final Assessment of Apply problem solving techniques to routing malfunction
Time allowed 40 min

Sector: - Servicing Course code: - EIS ITSS2 08 13

Name ID.No Level
Part I choose the correct answer from the given alternative choices

1. Which of the following tools are recommended for cleaning a PC? (Choose two.)
A. Antibacterial spray B. Compressed air C. Mild abrasive detergent
D. Nylon brush E. Rubbing alcohol F. Soft cloth
2. A technician is installing additional memory in a computer. How can the technician
guarantee that the memory is correctly aligned?
A. The label on the memory module should always face the CPU.
B. Alignment of notch in the memory module should be aligned with a notch in the memory slot.
C. The arrows on the memory module should be aligned with the arrows on the motherboard slot.
D. All memory and motherboard slots are color-coded, with one red end and one blue end.
3. When a technician installs a new CPU, what will help maintain even contact and heat
distribution between the CPU and heat sink?
A. Silicon spray B. Graphite paste C. Glue D. Thermal gel (compound)
4. Which one of the following is a part of Basic Input out system that displays text error
message, hexadecimal numeric codes and audio alerts or beep codes?
A. Bios B. Post C. Motherboard D. RAM
5. Which of the following is used to test the basic functionality of computer ports?
A. Hand Tools B. Cleaning Tools C. Loopback Adapter D. None
6. They have special coating or filament that prevents ESD. They are used to store any sensitive
eelectronic device like cards, RAM, drives, etc when they are not installed in a computer.
A. Antistatic-Wrist Band B. Antistatic Mat C. Parts Organizer D. Antistatic-Bag (Poches)
7. A command line tool that scans the operating system critical files and replaces files that are
corrupted.
A. Diskmanagement Tool B. System File Checker C. Scandisk or CHKDSK D. All
8. is a single term that describes all the drivers in a system working together and to
act as an interface or the link between hardware and the operating system software.
A. Setup B. Operating System C. UEFI BIOS D. Bios
9. Which of the following effects can be observed on computer components as a result of
climate? (Choose three.)
A. Components overheat if it is too hot. B. Moisture damages computer parts if it is too humid.
C. Components work to slowly if it is too cold D. The risk of ESD increases if the humidity is too low.
E. The risk of ESD increases if the temperature is too high.
10. Which of the following can cause permanent damage to electrical components if you do not
use proper tools and safety procedures?
A. ESD B. UPS C. MSDS D. OSHA
11. One of the following is directly related to the physical component of the computer system
A. Software B. Hardware C. Operating System D. None
12. The "Power Good" wire is
A. Gray B. Blue C. Red D. All
13. The third step of the troubleshooting process is
A. Verify full system functionality B. Test probable cause a theory
C. Establish a theory of probable cause D. Document and findings
14. From the power supply wires Yellow wire provide
A. +3.3v B. +5v C. -12v D. +12v
15. is a routine that reads the disk drives looking for a valid master boot sector.
A. ROM B. Post C. Legacy BIOS D. Bootstrap loader
16. What is the purpose of a heat sink installed on a processor?
A. To set the processor voltage B. To cool the processor
C. To set the processor speed D. To ground the processor

Part II Say “True” If the Statement is correct and “False” If the Statement is
Incorrect
17. The symptoms of the motherboard failure are Excessive electricity and voltages spikes,
heating issues or fan failure and pressure force.
18. Hardware problems are easier to specify but the costs are more to repair or maintain.
19. Troubleshooting is the process of detecting, isolating and repairing a faulty part of a given
system.
20. A POST is the link between hardware and software in a system.

Bonus
21. What is the difference between BIOS and POST?
22. Write the troubleshooting process from bottom to top?