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A project report on

“LEVERAGING DIGITAL CHANNEL FOE ENHANCING CUSTOMER


EXPERIENCE AND ANALYSIS OF MICROMARKET.”

ICICI BANK PVT. LTD.


BHOJPUR, ARA (Bihar) Region

Submitted by
PRAGYANSHU SHARMA

Under the Guidance of


Dr. SANJAY DHARMADHIKARI

Submitted to
“SAVITRIBAI PHULE PUNE UNIVERSITY”
In partial fulfilment of the requirement for the award of the Degree of
“Master of Business Administration (M.B.A)
Batch (2019-2021)

Through

O
ASM’s IBMR COLLEGE CHINCHWAD, PUNE-411019

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