DIALOG 1

Woman: Excuse me. Can you help me, please?

Security: What can I do for you?

Woman: I want to go to the rose ward . But I can’t find it.

Security: The ward is in the 5 floor, Ma’am. The room you’re looking for is the fourth
room from the elevator.

Woman: How can I get to the 5 floor? Can I use the elevator?

Security: You can take the stairs or the elevator for visitor.

Woman: Alright. Thank you.

Security: You’re welcome.

DIALOG 2

patient's family: good afternoon

head nurse: Good afternoon, how can I help you?

Patient's family: I want to complain about the nurse who is negligent in his duties, my husband
bled a lot at the time of the infusion

head nurse: I apologize for your inconvenience at our hospital

patient's family: yes I understand but I really do not accept the incident this morning

head nurse: yes my mother make sure this will not happen again ma'am,