Associate Awareness
Suspicious Packages &
Bomb Threats
Bomb Threats
Bomb Threats fall into two categories:
• Hoax; no bomb has been placed in the
facility. These are usually designed to alter
the workforce, institute a sense of fear, or
test reactions to a bomb threat.
• Bomb; This is an actual warning of an
explosive device in or near the facility. This
call is an attempt to minimize personal
injury, but they also enable the terrorist to
blame others if there are casualties.
Bomb Threats
Don’t Panic!
• If telephone number appears on
the telephone caller identification
– Write Down the Number.
• Write down the time and date of
call.
• Ask where the bomb will
explode and when.
• Prolong the conversation as
long as possible – refer to BOMB
threat checklist.
**All two-way radio transmission is forbidden, as this may
activate bomb-timing mechanism.
Bomb Threats
Remain Calm!
• Note any distinguishing
background noises – Are there
bells? Do you hear other voices?
Music?
• Does the caller have a specific
accent?
• Does the caller sound familiar with
the hospital? Are they talking about
a specific area (s)?
• Immediately contact your
supervisor or manager.
• Try to complete the “Bomb Threat
Checklist.”
TELEPHONE BOMB THREAT CHECKLIST
Keep Calm! Do not get excited or excite others.
DO NOT put caller on hold or transfer to another line.
Did you notice the return number on the caller ID? ____________________________
Note Time Received____________________ and Terminated ___________________
Put down the exact words of the caller ______________________________________
Delay-Ask caller to repeat. Then ask these questions:
When is it set to explode? _________________ Where is it located? ______________
What floor? __________________________ What area? _______________________
What type of bomb? __________________ Description? _______________________
Why are you placing this bomb in the hotel ? _______________________________
TELEPHONE BOMB THREAT CHECKLIST
Description of voice:
Male ________ Female ________ Nervous _______ Young ______ Old_________
Middle Aged _______ Rough _________ Refined _________ Accent ____________
Any speech impediment? _______________________________________________
Did the person use any unusual phrases?___________________________________
Did you recognize the voice? ____________________________________________
If so, who do you think it is? _____________________________________________
Were there any background noises?
____________________________________________
Music type? _______ Running motor type? ________ Bells? _______ Horns? _____
Aircraft? _______ Trains? _______ Machinery? _______ Any other clues? _______
Did the caller indicate in any way that he knew our hospital? ___________________
Note his words. _______________________________________________________
Suspicious Packages
What makes it a suspicious package?
• Excessive tape or string
• Rigid or bulky
• Lopsided or uneven
• Protruding wires or metal
• Strange odor
• Wrong title with name
• Oily stains, discolorations, or
crystallization on wrapper
Suspicious Packages
What makes it a suspicious package?
• Package arrived under unusual
circumstances
• Handwritten or poorly typed addresses
• Excessive weight
• Ticking sound
• Shows a city or state in the post mark
that does not match the return address
• Misspellings of common words
• No return address
Suspicious Packages
• Do not shake or empty the
contents of any suspicious package
or envelope.
• Place the envelope or package into
a plastic bag or cover the object with
anything (clothing, paper, trashcan,
etc.) to prevent leakage or
contamination.
• Close the door, or section off the
area to prevent others from entering.
Call ***333 and remain in the area to await assistance.
Envelope with Powder
• DO NOT CLEAN UP the powder.
• Cover the spilled contents
immediately with anything and do not
remove this cover!
• Then LEAVE the room and CLOSE the
door, or section off the area to prevent
others from entering or being
contaminated.
• WASH your hands with soap and
water to prevent spreading any powder
to your face.
Report the incident by dialing the emergency
operator at 333 and wait for instructions.
Emergency Codes
• 11 – DISASTER SITUATION
• 22 – MEDICAL INCIDENT (WORK ACCIDENT)
• 33 – FIRE ALARM
• 44 – HEART ATTACK
• 55 – RIOT
• 66 – EVACUATION
• CLEAR – ALL CLEAR / END OF CODE
Awareness and Response
Each employee within the Amaroossa
Grande has a duty to ensure the safety
of visitors, and employees.
Safety is not just a management
responsibility, it’s EVERYONES
responsibility! Get involved and learn
how you can help ensure the well-
being of our patients, visitors, and
employees.
Please contact your facility Safety Officer or the Office of Disaster
Preparedness to see how you can make a difference.
