1

NATURAL SWEATER VILLAGE

LTD.
(100% Export Oriented Sweater Factory)

cwjwm bs -
Awf‡hvM bxwZ I c×wZ
cwjwmi bvg t (Grievance Policy & Procedure)
cwjwm c~b ˆZixi ZvwiLt 01/01/2015 Bs

msÁv (Definition) t
Awf‡hvM bxwZi g~j K_v n‡”Q, hvi gva¨‡g d¨v±ixi mKj Kg©KZ©v, Kg©Pvix Ges kªwgK
Zv‡`i Kv‡Ri cwi‡e‡ki myweav, Awf‡hvM, Aby‡hvM mnKgx© ev DaŸ©Zb †h †Kvb e¨w³i
e¨env‡i Amš‘ó ev wei³ n‡j ev AvcwËKi n‡j Zv m‡ev©”P g¨v‡bR‡g‡›Ui wbKU Rvbv‡bv ev
Awf‡hvM Dc¯’vcb Kiv Ges Zv mgvavb Kiv hv‡Z KviLvbvi mK‡ji Rb¨ GK Dchy³ cwi‡ek
weivR K‡i|
D‡Ïk¨ (Objective)t
GB cwjwk cÖ‡qv‡Mi gva¨‡g mKj Kg©KZ©v , Kg©Pvix Ges kªwgK GKRb Av‡iKR‡bi cÖwZ
mnbkxjZv I h‡_vchy³ m¤§vb cÖ`k‡b© m‡Pó n‡Z cv‡i| m‡ev©cwi mK‡ji cÖwZ mK‡j fvj
e¨envi wbwðZ K‡i d¨v±ix‡Z GKwU Dchy³ my›`i Ges eÜzZ¡ myjf Kv‡Ri cwi‡ek eRvq ivL‡Z
cv‡i |

A½xKvi (Commitment)t
b¨vPvivj †mv‡qUvi wf‡jR KZ…©cÿ kªwgK‡`i Awf‡hv‡Mi e¨vcv‡i wbwðZ n‡q m‡e©v”P
mgvav‡bi e¨cv‡i A½xKvive×|
Awf‡hvM Kivi wewfbœ c×wZ (Procedure)t
(wbgœ wjwLZ PvU© Abyhvqx Avcbvi Awf‡hvM Rvbv‡Z cv‡ib)

cwiPvjK/ m‡ev©”P g¨v‡bR‡g›U cwiPvjK/ m‡ev©”P g¨v‡bR‡g›U

wc.Gg Kgcøv‡qÝ g¨v‡bRvi

BbPvR© cwiPvjK/ m‡ev©”P g¨v‡bR‡g›U I‡qj‡dqvi Awdmvi

mycvifvBRvi 1 WPC KwgwUi m`m¨

2 5

3
kªw 4

Awf‡hvM e·
gKI‡qj‡dqvi Awdmvi / Kgcøv‡qÝ g¨v‡bRvi
I‡qj‡dqvi Awdmvi cwiPvjK / m‡ev©”P g¨v‡bR‡g›U

Kgcøv‡qÝ g¨v‡bRvi

cwiPvjK / m‡ev©”P g¨v‡bR‡g›U

Head Office: House# 8, Road#28, Block# K, Banani, Dhaka-1213. Phone: 8857645-6

Factory: Raju Tower, Gouripur, Ashulia, Dhaka-1341. Phone: 7744982-3
 2

NATURAL SWEATER VILLAGE

LTD.
(100% Export Oriented Sweater Factory)

Dc‡ivwjøwLZ PvU© Abyhvqx Avcbvi cQ›`g‡Zv Dcv‡q Awf‡hvM Ki‡Z cv‡ib

†h †KD mivmwi cwiPvjK ev m‡ev©”P g¨v‡bR‡g›U Gi wbKU Awf‡hvM Dc¯’vcb Ki‡Z cv‡ib|
Avcbvi Awf‡hvM ¸iæ‡Z¡i mwnZ we‡ePbv K‡i mZ¨Zv hvPvB c~e©K mgvav‡bi e¨e¯’v Kiv
n‡e| m‡e©v”P g¨v‡bR‡g›U Awf‡hvM we‡ePbv K‡i †`vlx e¨w³‡K AvBbvbyhvqx wePv‡ii
e¨e¯’v Ki‡Z cvi‡eb|

Avcbvi jvBb/eøK mycvifvBRvi‡K Avcbvi Awf‡hvM Rvbv‡Z cv‡ib, mycvifvBRvi Avcbvi

Awf‡hvM ï‡b ¸iæ‡Z¡i mwnZ we‡ePbv K‡i mZ¨Zv hvPvB c~e©K mgvav‡bi e¨e¯’v Ki‡eb, hw`
mycvifvBRvi mgm¨v mgvav‡b AcviM nq Zvn‡j cÖ_‡g †d¬vi BbPvR© Zvici wc Gg,
cÖ‡qvR‡b m‡e©v”P g¨v‡bR‡g‡›Ui mnvqZv wb‡q mgvav‡bi e¨e¯’v Ki‡eb| A_ev Avcwb B”Qv
Ki‡j DwjøwLZ c×wZi †h Kv‡iv Kv‡Q mivmwi Awf‡hvM Ki‡Z cv‡ib|

Avcbvi Awf‡hvM Awf‡hvM e‡· wjwLZ fv‡e ivL‡Z cv‡ib | Awf‡hvM e· ¸‡jv cÖwZ kwbevi
m‡ev©”P g¨v‡bR‡g‡›Ui g‡bvbxZ GKRb e¨vw³ , I `yBRb kªwgKmn I‡qj‡dqvi Awdmv‡ii
Dcw¯’wZ‡Z †Lvjv nq | mK‡ji †MvcbxqZvi ¯^v‡_© Awf‡hvM e·¸‡jv ev_iæ‡gi †fZ‡i
myweavRbK ¯’v‡b ¯’vcb Kiv Av‡Q| Awf‡hvM e‡· cvIqv Awf‡hvM ¸‡jv chv©‡jvPbv K‡i
I‡qj‡dqvi Awdmvi, Kgcøv‡qÝ g¨v‡bRvi I m‡e©v”P g¨v‡bR‡g‡›Ui gva¨‡g mgvavb Kiv n‡e|
wK mgvavb Kiv nj Zv mswkøó mK‡ji ¯^v¶i mn †iwRóv‡i wjwce× K‡i ivLv n‡e| hw`
Awf‡hvMKvix ev Awf‡hvMKvwibxi cwiPq cvIqv bv hvq Zvn‡j Awf‡hv‡Mi weeib mn
mgvavb †bvwUk †ev‡W© Uvwb‡q †`Iqv n‡e|

A_ev Avcwb B”Qv Ki‡j Awf‡hvM e· e¨vwZZ I DwjøwLZ c×wZi †h Kv‡iv Kv‡Q mivmwi
Awf‡hvM Ki‡Z cv‡ib| Awf‡hvMKvix
ev Awf‡hvMKvwibxi cwiPq me©`v †Mvcb ivLv n‡e|

mivmwi Avcbvi Awf‡hvM I‡qj‡dqvi Awdmvi wKsev Kgcøv‡qÝ g¨v‡bRvi‡K Rvbv‡Z cv‡ib |
I‡qj‡dqvi Awdmvi wKsev Kgcøv‡qÝ g¨v‡bRvi Avcbvi Awf‡hvM ¸iæ‡Z¡i mwnZ we‡ePbv K‡i
mZ¨Zv hvPvB c~e©K myó mgvav‡bi e¨e¯’v Ki‡eb| cÖ‡qvR‡b m‡ev©”P g¨v‡bR‡g‡›Ui
mnvqZv wb‡q mgm¨v mgvav‡bi e¨e¯’v Ki‡eb| I‡qj †dqvi Awdmvi †QvULvU mgm¨vi
ZvrÿwbK mgvavb w`‡Z cvi‡eb |

W.P.C m`m¨‡`i gva¨‡g Avcbvi Awf‡hvM Rvbv‡Z cv‡ib| W.P.C m`m¨iv Avcbvi Awf‡hvM
I‡qj‡dqvi Awdmvi ev Kgcøv‡qÝ g¨v‡bRvi‡K Rvbv‡eb Ges I‡qj‡dqvi Awdmvi ev Kgcøv‡qÝ
Head Office: House# 8, Road#28, Block# K, Banani, Dhaka-1213. Phone: 8857645-6
Factory: Raju Tower, Gouripur, Ashulia, Dhaka-1341. Phone: 7744982-3
 3

NATURAL SWEATER VILLAGE

LTD.
(100% Export Oriented Sweater Factory)

g¨v‡bRvi Awf‡hvM ¸iæ‡Z¡i mwnZ we‡ePbv K‡i mZ¨Zv hvPvB c~e©K mgm¨v mgvav‡bi
e¨ve¯’v Ki‡eb | cÖ‡qvR‡b m‡ev©”P g¨v‡bR‡g‡›Ui mnvqZv wb‡q mgm¨v mgvav‡bi e¨e¯’v
Ki‡eb| A_ev Avcwb B”Qv Ki‡j DwjøwLZ c×wZi †h Kv‡iv Kv‡Q mivmwi Awf‡hvM Ki‡Z
cv‡ib|

KviY `kv©‡bvi †bvwUk (Warning Letter) ‡`Iqvi ÿgZv t

†Kvb eo ai‡bi mgm¨vi mgvavb I‡qj‡dqvi Awdmvi w`‡Z cvi‡eb bv , hw` †mLv‡b †Kvb KviY
`kv©‡bvi †bvwUk (Warning Letter) ‡`Iqvi cÖ‡qvRb nq Z‡e G¨vWwgb, GBP Avi I Kgcøv‡qÝ
g¨v‡bRvi †`Iqvi ÿgZv iv‡Lb| A_ev †Kv¤úvbxi cwiPvjK Gai‡bi †bvwUk †`Iqvi m‡ev©”P ÿgZv
iv‡Lb|

‡MvcbxqZv (Secrecy)t
mKj Awf‡hvMKvix / Awf‡hvMKvwibxi cwiPq me©`v †Mvcb ivLv n‡e|

Awf‡hvM e· †Lvjvi iæUb ( Schedule of Box Opening)t

Awf‡hvM e· ¸‡jv cÖwZ kwbevi m‡ev©”P g¨v‡bR‡g‡›Ui g‡bvbxZ GKRb e¨vw³ , I `yBRb
kªwgKmn I‡qj‡dqvi Awdmv‡ii Dcw¯’wZ‡Z †Lvjv nq|

mgm¨v mgvav‡bi djvdj ch©‡e¶b (Problem Solution Observation)t

Awf‡hvM `~i Kivi Rb¨ †h mKj mgvavb ev Kvh©µg MÖnY Kiv nq, Zvi djvdj ch©‡e¶b Kiv
n‡e Zv †bvwUk †ev‡W© Ges cieZx© W.P.C mfv‡ZI AeMZ Kiv‡bv n‡e hv‡Z Kvh©KvwiZvi
e¨vcv‡i wbðZ nIqv hvq | cÖ‡qvR‡b Kvh©µ‡g cwieZ©b I ms‡kvab Kiv n‡e|

AewnZ Kivi c×wZ (Procedure of communicate)t

d¨v±ixi mKj ¯Í‡ii Kg©KZ©v Kg©Pvix I kªwgKMb‡K GB Awf‡hvM c×wZi (wMÖ‡fÝ
cwjwm) e¨vcv‡i AewnZ Kiv n‡e| ‡Uªwbs‡qi gva¨‡g , W.P.C Gi mfv‡Z Ges I‡qj †dqvi
AwdmviMb Avjv`v Avjv`v fv‡e Awf‡hvM c×wZ m¤ú‡K© kªwgK‡`i‡K AewnZ Ki‡eb| GQvov
†bvwUk †ev‡W© Szjv‡bv cwjwmi gva¨‡g I AewnZ Kiv‡bv nq|

AewnZ Ki‡bi Rb¨ ØvwqZ¡cÖvß e¨w³ (Responsible Person)t

KviLvbvi `vwqZ¡cÖvß I‡qj‡dqvi Awdmvi / Kgcøv‡qÝ Awdmvi †Uªwbs/ wgwUs Gi gva¨‡g
A_ev Avjv`v Avjv`v fv‡e Kgx©‡`i‡K Awf‡hvM c×wZ m¤ú‡K© m‡PZbZv g~jK Kvh©µg
cwiPvjbv Ki‡eb|

Head Office: House# 8, Road#28, Block# K, Banani, Dhaka-1213. Phone: 8857645-6

Factory: Raju Tower, Gouripur, Ashulia, Dhaka-1341. Phone: 7744982-3
 4

NATURAL SWEATER VILLAGE

LTD.
(100% Export Oriented Sweater Factory)

mKj Awf‡hvM wjwce× K‡i †iKW© ivLv (Kept Record)t

‡gŠwLK A_ev wjwLZ Awf‡hvM hv-B †nvK bv †Kb mKj Awf‡hv‡Mi †iKW© †iwRóv‡i
wjwceä Kiv nq|

wm×všÍ mgyn (Decisions)t

Awf‡hvM cvIqvi wZb †_‡K cvuP Kvh©w`e‡mi g‡a¨ Z`‡šÍi e¨e¯’v K‡i cvuP †_‡K mvZ
Kvh©w`e‡mi g‡a¨ M„wnZ wm×všÍ †iwRóv‡i mswkøó mK‡ji ¯^vÿi mn wjwce× ivLv nq Ges
wm×všÍ mswkøó Kgx©‡K †gŠwLK fv‡e Rvwb‡q †`qv nq| hw` e„nËi ev mgwóMZ †Kvb
wm×všÍ nq Zvn‡j †bvwUk †ev‡W©i gva¨‡g Rvbv‡bv nq|

cÖ¯‘ZKvixi bvg I c`ex Aby‡gv`bKvixi bvg I c`ex Aby‡gv`bKvixi ¯^v¶i

‡gvt gvn&dzRyj Bmjvg BwÄwbqvi †gvt wMqvm
g¨v‡bRvi DwÏb ivbv
G¨vWwgb, GBPAvi GÛ cwiPvjK
Kgcøv‡qÝ ‡cÖvWvKkb GÛ Kgcøv‡qÝ
b¨vPvivj †mv‡qUvi wf‡jR wjt b¨vPvivj †mv‡qUvi wf‡jR wjt

Head Office: House# 8, Road#28, Block# K, Banani, Dhaka-1213. Phone: 8857645-6

Factory: Raju Tower, Gouripur, Ashulia, Dhaka-1341. Phone: 7744982-3