DK AM NANG QUANLY HIEU QUA ROBERT HELLER ce *THAU HIEU ® KHUYEN KHiCH °KHENTHUONG * MUCTIZU BSS *DANH GIA *HOC HO] ° 1TUAN LUYEN Hog ¢ DINH LUONG ®*SANG TAO * NHIET TINH Se sCAMKET ¢THUCDAY @& DoEA “at a * DAO TAO st AH Ait | } ba WHA XUAT BAN TONG HOP TP. HO CHI MINH * otCAM NANG QUAN LY DONG VIEN NHAN VIEN MOTIVATING PEOPLEaa A DORLING KINDERSLEY BOOK www.dk.com Original title: Essential Managers - Motivating People Copyright © 1998 Dorling Kindersley Limited, London Vietnamese language copyright © 2005 First News - Tri Viet THIS TITLE 1S PUBLISHED UNDER EXCLUSIVE LICENCE FROM DORLING KINDERSLEY LIMITED. THE VIETNAMESE LANGUAGE RIGHTS FOR THIS TITLE ARE HELD SOLELY BY FIRST NEWS AND PROTECTED UNDER VIETNAMESE LAW. NO REPRODUCTION, STORAGE IN A RETRIEVAL SYSTEM, OR TRANSMISSION IN ANY FORM OR BY ANY MEANS, ELECTRONIC, MECHANICAL, PHOTOCOPYING, RECORDING, OR OTHERWISE IS ALLOWED WITHOUT THE PRIOR WRITTEN PERMISSION OF THE COPYRIGHT HOLDER. CUON SACH NAY BUGC XUAT BAN THEO HOP DONG CHUYEN GIAO BAN QUYEN DOC QUYEN TIENG VIET TREN TOAN THE GIGI GIA TAP DOAN XUAT BAN DORLING KINDERSLEY VA FIRST NEWS - TRI VIET. BAT CU SU SAO CHEP, TRICH DAN NAO KHONG BUGC SU DONG Y CUA FIRST NEWS VA DORLING KINDERSLEY, DEU LA BAT HOP PHAP VA VI PHAM LUAT XUAT BAN VIET NAM, LUAT BAN QUYEN QUOC TE VA CONG UGC BAO HO BAN QUYEN SG HUU TRI TuE Quéc TE. FIRST NEWS - TRI VIET PUBLISHING CO., LTD. 11H Nguyen Thi Minh Khai St. - Ho Chi Minh City, Vietnam Vel: 84-8227979 - 8227980 - 8233859 - 8233860 Vax: 84-8224560; Email : triviet@firsinews.com.vn Web : http://www firsmews.com.unCAM NANG QUAN LY DONG VIEN NHAN VIEN MOTIVATING PEOPLE ROBERT HELLER Bién dich > KIM PHUQNG Higu dinh + NGUYEN VAN QUI (Ph.D.) FIRST NEWS. NHA XUAT BAN TONG HOP THANH PHO HO CHI MINHNOI DUNG Loi gidi thiéu PHAN TICH sU DONG VIEN Dinh nghia su dong vien Nhan biét cac nhu cau Hiéu duve thai do XAY DUNG SU DONG VIEN Dainh gia thai dé cia ban Hay la mot ngudi quan ly pidi Cai thign vide trao déi thong tin Xay dung van héa khong trich phat Xay dumg sy hap tac Khuyén khich su sang wo 16 18 20 24 26 30 KHAI THAC NHAN VIEN HIRU QUA Dong vien cé nhan Dong vien cac nhom lam viec Tranb su nan long Xit ly nhan vien nan long Banh gid hiéu qua Danh gia tung cong viec Lam phong phu cong vite Giao quyén cho nhan vien Xay dimg su nghiép ao THUGNG THANH QUA DAT DUOC Ghi nhan sy vugt tri Dong vien thong qua su thay doi Phan thudng cho nhung két qua vugt bac Duy tri su nhieét tinh cua nhan vién Panh gia kha nang dong vién nhan vien cla ban 32 36 38 40 42 46 50 52 54 56 58 60 64 66LOI GIOT THIEU M Vite Heong law dong die doug vien cae ch se many fughie song con ot eon mot to ehtte trong vtec phetea eine clerk clive abieng then qui ding ke inince sie COND trek tedy cee gle lig frig the vidi inh euch needy nay. VIDE hoe ceich dong vier nenet khae de tre thank mot ky thiel ver cra cae ube quer ty Quyen sich “Dong vién nhan vien” cng den ban cach tot ubdt dé rng cline cde ly thavet ap dung tron ei, thine t& dé tae rec ty Ot mGL MOE (irene lich Cre Gti sich nay bao vd (OF esi Rkbuven trie 1 ke ban tham kha iheth ra tal ce uibitng RY thud dong vien gute trone den dec gidi thich ro yang te vier phan tich cac ubu cau kbhae whan crict fami bee, Ouve ubau vien den viec dita ra cdc ché dé threong khuyOn kbich, bay ciel ibiec sie dung cring bic nbidu kv nding ca dao tage dé ting sur thoa man cong vibe ctia nban vién, Bai kiém tre cudi quyén sach se danb vid kf ndug dong vién nhan vien cna bern, wirp ben cet thién viée the bien va dat etree ket ue ceo ubdt dot voi chink ban then va been VienDONG VIEN SHAN MES PHAN TICH SU DONG VIEN Be xay dung su hung thu lam viée cho ca nhan hay tap thé nham tao ra nhting két qua céng viée tét nhat, ban can phai nm bac duoc nhung déng co thuc day cua chinh ca nhan hay tap thé do. DINH NGHIA SU BONG VIEN He thudt chin etn neuin Rhee Xudt pheit te vier hoe cuch gay g Hay hoi de biét nguoi duh buong ton cac bank vi ca aber khac can déng vien MGi khi biéu cine didi nety, chaic chen theo hinh thuc nao. ban se gat bei ditue nbiou Ret que ma ca CONL A Va cate theanh vidi trong cong fe mong muon DINH NGHIA SU DONG VIEN Bong vién la lam cho ngudi khac mong muda hanh dong. Moi nguoi thuéng nghi rang sir niet tinh xuat phat ti ben ngoai ohung that ra 6 nhieu cach thuc khac nhau dé déng vien. 0 noi lam vige. hay CO ging lam cho dong ca cua nhan vien ban tuong dong voi nhu cau cda cong, ty, De c6 thé khai thac wan bo vem nang cua nhan vien, cong ty can phdi nhanh chong x6a di ché do “ménh lénh va kiém soat’ va thay the bang “husng dan va dong y" - day la cach dé A DUOC PONG VIEN dong vien nhan vien hiu qua Su thay doi nay i vot uban ven, dren det duce =~ BAL dau khii nguoi sit dung lao dong nhan thay ini ste ding vién Li sethoa main rang khen thucing nhan vién khi lam viée tot ig nige Dai vr ngs ve dune thi higu qua hon La nhtmg bién phap phat khi tuo ding. diew dat chave tw sw dong vren Varn vide khong tot ving Lite co chit hag e20. . B fete Dain ov che y srong «2 DONG VIEN DAL HAN Hay danh gia muc Hay khuyen khich phan vién nhiet tinh hon do dong vien cua nua bang cach xay dung long tin cua ban dé ho ban cing nhu cia phat buy nang luc va khuyen khich ho chin cl em dei voi toan he cang vie. Hor vei nhan vien ban. tnich nhiém déi voi toan ho cng vier, Hor voi nhing nhan vien khong niet anh, tim moi cach dé dong vién va giup dé ho. Nhting nguot phict tinh rat quan trong doi vor cong ty vi he manh dan dita ra nig sang kien moi vo cung can thiet trong moi truong kink doanh day nhimng canh tranh ngay nay, NUUNG al CAN DUOC DONG VIEN Truce day, moi nguoi thang dong vien theo mot chiéu or trén xudng duGi, cap en dong 3 vien cap duoi, Hien nay, trong nhung cong ty duoc quan ly t6t, nhan vien cap dudi ed kha Hay thuyet phuc va tao anh huong dé nang lam nhiéu hon chu khong chi thuc hien khuyen khich nguoi menh lénh, va d6i khi cap tren cing can sur khac nhiét tinh lam dong vién tt nhan view eda minh. Khuyen viec. khich dang nghiép chia sé y kien va nhiet tinh trong, cong viéc. Ilay dong vien moi nguai dé dat duge su hyp tie toi da tai nei lam viée. NHUNG CACH KHAC NHAU DE DONG VIEN NGUOI KHAC Quas Ly CAP cao. Bong vien cip ren dé thay duge ring nhing diéu ma ban yeu c4u phu hop vot cac muc dich cua ho: vi du nhu cai thién hé théng thong tin bang moc he cheng ma DONG Nonier as Bong vien déng nghiép dé thay duge rang bang - cach giup do va hé tro ban, ho dang di dén Quan ty mue dich cua ho: vi dy két hap thanh mot ké hoach chung vi lol ich cua van phong. Vai tur cach la mot nguai quan ly, ban nen dung nhung ky nang dong vien dé gay anh huong khong chi cho cp duol ma ca déng nghiep va quan ly cip cao cua ban. CA DUG Deng vien cp dusi dé chéy rang viée tuan theo nhung mong muén cua ban sé der lah cho ho su thea man: vi du chiu trach nhiém toan be cong vigDONG MEN Suan MITN NHAN BIET CAC NHU CAU T Tubing nant 1910, nbn nehien 4 cme re beh wi coat angie det cho their Liét ké nhung con ngirei cane ehitue efoitg vier bene nhu cau cla nhan vhurnig dibu cet Rhee ebere (rong cong view vién va giup ho ca trong citoe sons viene Nba biel ve dat duoc nhung (hoe meer cote vbr cee areey gttigy bain co nhu cau do. the kheri thee elite tai det neti hire cud erent Rbeic DONG VIEN LA GI Khi duve Wo co hoi va nln duoc su khuyén Ahich dung lic. nhan vien sé nhiet Unb va uel Cyc ben, Vai ur Gich Ja mot nguoi quan ly, ban phai nha biét duce nhiing khuyen khtet hay ‘stie mgnh dong vier nay La gi, Nha ly thuyét Abraham Maslow phan chung thanh 3 nhom Nhom thurnhat la cac nhu can ve “sinh ly" va ke tiép la cac uhu eau vé “an tean", hai", "duoc ton trong" va "iu khang dinh minh". thea Maslow, cac nhu cau can duge giai quyet theo thd tic khi ban thaa man duge mot nhom nhu cau nao do, sur uu ten doi vai nham ke tiep sé tro nen caw hon, Va mot khi mot nhu cau duoc théa man, ne khong con 1a su dong vien nua. 5 4 THU BAC THEO NHU CAU CUA Maslow Can nho rang lam Abraham Mastore sin ring chi thna main yb ciiw sinh by va che cong vised sen tons king die dé ding wien mis gan mic ech ay me Nis Mie kh nizing hw cau vety dieoc thout main, doting rie nen vui thu khong co cit Rice s€ mong dei dive thoa man. The be theo whe nghia la lam cong ci cua Maslow 06 thé diene dip dung ita Mot Inat vii euie sang 199i muir nese cang ev hii sham vone wa mang uuin chase thoa man, tidin nang ding gp vita ngwin dei che ing ev cang ban. viec tro nen dé dang. a