MAIN : DEP-19/2008-09

a DT. 04-08-2008

HO: Inspection
SUB : CA&SB-47 FILE M-1 S-102
Department

Guidelines- Custody of withdrawal slip forms- Payment against withdrawal slip

Attention of Branch Managers is invited to various guidelines issued by HO: O&M

Department on Maintenance, Issuance of withdrawal slips and the Precautions to be
taken while allowing payment against withdrawal slip at the Branches. In this regard,
please refer to the guidelines contained in Manual of Instructions – “Deposits -2006”
pages 5.6 and 5.7 – para 5.4 and 5.5, and circular Dep.26/2007-08 dated 17 08 2007,
Circular Admin.100/07-08 dated 29 03 2008 and the latest Circular Dep.05/08-09 dated
20 05 08 by our department.

Additionally an alert message urging the staff to ensure adherence to the systems,
procedures and laid down guidelines regarding withdrawal slip forms is also placed in
the CBS Help Desk.

In spite of repeated guidelines and alert messages, it is observed that some of the
Branch staff are not adhering to the said guidelines either in Maintenance, custody,
issuance of withdrawal slip forms or in passing payment against withdrawal slip, resulting
in perpetration of fraud by unscrupulous elements and consequent financial loss to the
Bank.

Branches are advised to strictly follow the stipulated guidelines on custody, issuance of
withdrawal slip form as well in passing payment against withdrawal slip.

Circle Heads are advised to create maximum awareness amongst the staff by
emphasizing the importance of adherence to the systems and procedures during
Managers review meetings, Staff meetings, Branch visits etc and ensure that relevant
guidelines are strictly adhered to as a risk mitigation measure.

Please note that any deviation in adherence to the HO: O&M guidelines outlined in the
circular Admin.100/07-08 dated 29 03 2008 on ‘Maintenance of Vouchers in Branches’
(maintenance, custody of withdrawal slips and payment against withdrawal slip forms),
will be viewed seriously and attract action against the erring staff for non-compliance.

(S Chandrasekaran)
General Manager (I&C)