1.

 Six Sigma is a business-driven, multi-dimensional structured approach to

 A. Reducing process variability
 B. Increasing customer satisfaction
 C. Lowering Defects
 D. Improving Processes
 E. All of the above
Answer: Option E

7. Which of the following are examples of Internal Failure costs?

 A. Defects and rework
 B. Inspection and audits
 C. Warranty and returns
 D. Purchasing and accounting
Answer: Option A

8. The main purpose of the measure phase of DMAIC is to

 A. Determine the customer requirements
 B. Find root causes
 C. Develop solutions
 D. Set baseline data to understand how the process is currently performing
Answer: Option D

9. A deliverable of the Improve phase is to

 A. Determine project goals
 B. Identify and validate root causes
 C. Develop a plan for controlling the implemented solutions
 D. None of the above
Answer: Option D
10. They set very clear scope for all Six Sigma projects. They are responsible for approving
any changes to the scope of the project
 A. Six Sigma Deployment Leader
 B. Champion (Sponsor)
 C. Master Black Belt
 D. Black Belt
Answer: Option B

1. Who is considered to be the father of Six Sigma?

a) Bill Smith
b) Deming
c) Crosby
d) Taguchi
Answer: a

2. Specification limits are also known as ________ of the product.

a) Mode
b) Median
c) Tolerances
d) Allowances
Answer: c

 If a product falls in the range of USL-LSL then it is meeting the expectation of the customer.
a) True
b) False
Answer: a
Tolerance limits are the voice of the customer.
a) True
b) False

Answer: a

Natural tolerance is also known as _______

a) Specification limits
b) Control limit
c) Process capability
d) Mean

Answer: c