Webinar Cheat Sheet

Tasks: People - (42%) Process - (50%)
1 Manage conflict Execute project with the urgency required to deliver business value
Business Environment - (8%)
Plan and manage project compliance

Domain 1 Task 1 Statement:
People Manage Conflict
Go Back to Home Page

Enablers:
 Interpret the source and stage of the conflict
 Analyze the context for the conflict
 Evaluate/recommend/reconcile the appropriate conflict resolution solution
Note: PMI mentions the "enablers are not meant to be an exhaustive list but rather offer a
few examples to help demonstrate what the task encompasses."
People Lead a team

Enablers:
 Set a clear vision and mission
 Support diversity and inclusion (e.g., behavior types, thought process)
 Value servant leadership (e.g., relate the tenets of servant leadership to the
team)
 Determine an appropriate leadership style (e.g., directive, collaborative)
 Inspire, motivate, and influence team members/stakeholders (e.g., team
contract, social contract, reward system)
 Analyze team members and stakeholders’ influence
 Distinguish various options to lead various team members and stakeholders
People Support team
performance

Enablers:
 Appraise team member performance against key performance indicators
 Support and recognize team member growth and development
 Determine appropriate feedback approach
 Verify performance improvements
People Empower team
members and
stakeholders

Enablers:
 Organize around team strengths
 Support team task accountability
 Evaluate demonstration of task accountability
 Determine and bestow level(s) of decision-making authority
People Ensure team
members/stakeholders
are adequately trained

Enablers:
 Determine required competencies and elements of training
 Determine training options based on training needs
 Allocate resources for training
 Measure training outcomes
People Build a team

Enablers:
 Appraise stakeholder skills
 Deduce project resource requirements
 Continuously assess and refresh team skills to meet project needs
 Maintain team and knowledge transfer
People Address and remove
impediments,
obstacles, and blockers
for the team

Enablers:
 Determine critical impediments, obstacles, and blockers for the team
 Prioritize critical impediments, obstacles, and blockers for the team
 Use network to implement solutions to remove impediments, obstacles, and
blockers for the team
 Re-assess continually to ensure impediments, obstacles, and blockers for the
team are being addressed
People Negotiate project
agreements

Enablers:
 Analyze the bounds of the negotiations for agreement
 Assess priorities and determine ultimate objective(s)
 Verify objective(s) of the project agreement is met
 Participate in agreement negotiations
 Determine a negotiation strategy
People Collaborate with
stakeholders

Enablers:
 Evaluate engagement needs for stakeholders
 Optimize alignment between stakeholder needs, expectations, and project
objectives
 Build trust and influence stakeholders to accomplish project objectives
People Build shared
understanding

Enablers:
 Break down situation to identify the root cause of a misunderstanding
 Survey all necessary parties to reach consensus
 Support outcome of parties' agreement
 Investigate potential misunderstandings
People Engage and support
virtual teams

Enablers:
 Examine virtual team member needs (e.g., environment, geography, culture,
global, etc.)
 Investigate alternatives (e.g., communication tools, colocation) for virtual team
member engagement
 Implement options for virtual team member engagement
 Continually evaluate effectiveness of virtual team member engagement
People Define team ground
rules

Enablers:
 Communicate organizational principles with team and external stakeholders
 Establish an environment that fosters adherence to the ground rules
 Manage and rectify ground rule violations
People Mentor relevant
stakeholders

Enablers:
 Allocate the time to mentoring
 Recognize and act on mentoring opportunities
People Promote team
performance through
the application of
emotional intelligence

Enablers:
 Assess behavior through the use of personality indicators
 Analyze personality indicators and adjust to the emotional needs of key project
stakeholders
Process Execute project with
the urgency required to
deliver business value

Enablers:
 Assess opportunities to deliver value incrementally
 Examine the business value throughout the project
 Support the team to subdivide project tasks as necessary to find the minimum
viable product
Process Manage
communications

Enablers:
 Analyze communication needs of all stakeholders
 Determine communication methods, channels, frequency, and level of detail for
all stakeholders
 Communicate project information and updates effectively
 Confirm communication is understood and feedback is received
Process Assess and manage
risks

Enablers:
 Determine risk management options
 Iteratively assess and prioritize risks
Process Engage stakeholders

Enablers:
 Analyze stakeholders (e.g., power interest grid, influence, impact)
 Categorize stakeholders
 Engage stakeholders by category
 Develop, execute, and validate a strategy for stakeholder engagement
Process Plan and manage
budget and resources

Enablers:
 Estimate budgetary needs based on the scope of the project and lessons
learned
from past projects
 Anticipate future budget challenges
 Monitor budget variations and work with governance process to adjust as
necessary
 Plan and manage resources
schedule

Enablers:
 Estimate project tasks (milestones, dependencies, story points)
 Utilize benchmarks and historical data
 Prepare schedule based on methodology
 Measure ongoing progress based on methodology
 Modify schedule, as needed, based on methodology
 Coordinate with other projects and other operations
quality of
products/deliverables

Enablers:
 Determine quality standard required for project deliverables
 Recommend options for improvement based on quality gaps
 Continually survey project deliverable quality
scope

Enablers:
 Determine and prioritize requirements
 Break down scope (e.g., WBS, backlog)
 Monitor and validate scope
Process Integrate project
planning activities

Enablers:
 Consolidate the project/phase plans
 Assess consolidated project plans for dependencies, gaps, and continued
business
value
 Analyze the data collected
 Collect and analyze data to make informed project decisions
 Determine critical information requirements
Process Manage project
changes

Enablers:
 Anticipate and embrace the need for change (e.g., follow change management
practices)
 Determine strategy to handle change
 Execute change management strategy according to the methodology
 Determine a change response to move the project forward
procurement

Enablers:
 Define resource requirements and needs
 Communicate resource requirements
 Manage suppliers/contracts
 Plan and manage procurement strategy
 Develop a delivery solution
Process Manage project artifacts

Enablers:
 Determine the requirements (what, when, where, who, etc.) for managing the
project artifacts
 Validate that the project information is kept up to date (i.e., version control) and
accessible to all stakeholders
 Continually assess the effectiveness of the management of the project artifacts
Process Determine appropriate
project
methodology/methods
and practices

Enablers:
 Assess project needs, complexity, and magnitude
 Recommend project execution strategy (e.g., contracting, finance)
 Recommend a project methodology/approach (i.e., predictive, agile, hybrid)
 Use iterative, incremental practices throughout the project life cycle (e.g.,
lessons learned, stakeholder engagement, risk)
Process Establish project
governance structure

Enablers:
 Determine appropriate governance for a project (e.g., replicate organizational
governance)
 Define escalation paths and thresholds
Process Manage project issues

Enablers:
 Recognize when a risk becomes an issue
 Attack the issue with the optimal action to achieve project success
 Collaborate with relevant stakeholders on the approach to resolve the issues
Task 16 Statement:
Process Ensure knowledge
transfer for project
continuity

Enablers:
 Discuss project responsibilities within team
 Outline expectations for working environment
 Confirm approach for knowledge transfers
project/phase closure or
transitions

Enablers:
 Determine criteria to successfully close the project or phase
 Validate readiness for transition (e.g., to operations team or next phase)
 Conclude activities to close out project or phase (e.g., final lessons learned,
retrospective, procurement, financials, resources)
Business Environment Plan and Manage
Project Compliance

Enablers:
 Confirm project compliance requirements (e.g., security, health and safety,
regulatory compliance)
 Classify compliance categories
 Determine potential threats to compliance
 Use methods to support compliance
 Analyze the consequences of noncompliance
 Determine necessary approach and action to address compliance needs (e.g.,
risk, legal)
 Measure the extent to which the project is in compliance
Domain 3 Task 2 Statement
Business Environment Evaluate and deliver
project benefits and
value

Enablers:
 Investigate that benefits are identified
 Document agreement on ownership for ongoing benefit realization
 Verify measurement system is in place to track benefits
 Evaluate delivery options to demonstrate value
 Appraise stakeholders of value gain progress
Business Environment Evaluate and address
external business
environment changes
for impact on scope

Enablers:
 Survey changes to external business environment (e.g., regulations,
technology, geopolitical, market)
 Assess and prioritize impact on project scope/backlog based on changes in
external business environment
 Recommend options for scope/backlog changes (e.g., schedule, cost changes)
 Continually review external business environment for impacts on project
scope/backlog
Business Environment Support organizational
change

Enablers:
 Assess organizational culture
 Evaluate impact of organizational change to project and determine required
actions
 Evaluate impact of the project to the organization and determine required
actions
PROJECT TASK STUDY SHEET
Domain 1 People
Task 1 Manage Conflict Mock Exam
Instructions: Read task summary than answer mock question on
the right side of the page and reveal the answer by clicking the
"HERE" button on the bottom right of this table
TASK SUMMARY: In discussing the ‘Manage Conflict’ task

it is important to point out that a lot of details about
managing conflict are also discussed in the Agile Practice
Guide in relation to the concept of servant leadership – Question
AND – the section of the PMBOK 6th edition titled “The You notice that in the last few weeks during a
Role of the Project Manager”. Servant Leadership is the critical meetings of your project, your team is
practice of leading through service to the team. A large getting into more and more conflicts. Not only
part of the project manager’s role involves dealing with have these been over technical issues but over
people so the PM needs to study both people’s behaviors
and motivations understanding the source and the stage interpersonal issues. What is the appropriate way
of conflict before applying the appropriate resolution of dealing with these?
solutions.
To see
A. Identify the causes of the conflict and actively manage mtg Answer
B. Call a new meeting to communicate a new solution Just
C. Close the meeting and allow everyone to calm down Click
D. Allow the argument to continue and just watch HERE
Need more practice? Free 3 Day PMP Simulator <<<HERE>>>
PROJECT TASK STUDY SHEET (ANSWER SHEET)
Domain People
Task 1 Manage Conflict
(click link for more info)
TASK SUMMARY
In discussing the ‘Manage Conflict’ task it is
important to point out that a lot of details
about managing conflict are also discussed in You notice that in the last few weeks during a critical
the Agile Practice Guide in relation to the meetings of your project, your team is getting into
concept of servant leadership – AND – the more and more conflicts. Not only have these been
section of the PMBOK 6th edition titled “The over technical issues but over interpersonal issues.
Role of the Project Manager”. Servant What is the appropriate way of dealing with these?
Leadership is the practice of leading through
service to the team. A large part of the project
manager’s role involves dealing with people so
the PM needs to study both people’s behaviors
and motivations understanding the source and A. Identify the causes of the conflict managing mtg closely
the stage of conflict before applying the
appropriate resolution solutions. B. Call a new meeting to communicate a new solution
C. Close the meeting and allow everyone to calm down
D. Allow the argument to continue and just watch

ANSWER JUSTIFICATION
Since the team is not making forward progress, but no
one is out of control, the project manager should identify
the causes of the conflict and work with the team to
manage a collaborative solution.
References
PMBOK P. 348
Agile Practice Guide P. 154
Video Role of the Project Manager
Domain 1 People
Task 2 Lead a Team Mock Exam
TASK SUMMARY: As project managers, we need to

understand that Leadership (on Waterfall / Predictive
project life cycles) and Servant Leadership (on
agile/adaptive project life cycle) are very important Question
qualities that a project manager must possess to be most Ricky needs to ensure he knows from an
effective. But there are also many other factors that come organizational perspective, that making sure of the
into play when leading a team. The servant leader should skills, experience, and expertise of the project team
be able to inspire, motivate, and influence team members and other stakeholders are used before, during, and
and stakeholders alike. well after the project has been completed. What
type of management is being described here?
To see
A. Communication Management Answer
B. Resource Management Just
C. Knowledge Management Click
D. Project Management HERE
Domain People
Task 1 Lead a Team
TASK SUMMARY
As project managers, we need to understand
that Leadership (on Waterfall / Predictive
project life cycles) and Servant Leadership (on Ricky needs to ensure he knows from an organizational
agile/adaptive project life cycle) are very perspective, that making sure of the skills, experience,
important qualities that a project manager and expertise of the project team and other
stakeholders are used before, during, and well after the
must possess to be most effective. But there project has been completed. What type of management
are also many other factors that come into play is being described here?
when leading a team. The servant leader
should be able to inspire, motivate, and
influence team members and stakeholders
alike.
A. Communication Management
B. Resource Management
C. Knowledge Management
D. Project Management
One of the leadership skills a PM employs is called
"Influencing". A powerful part of influencing is the use
of knowledge management. Knowledge management is
what is being described here.
References
PMBOK P. 100
PMBOK P. 346
Scholarly Article Understanding and managing conflict in a project environment
(PMI)
Domain 1 People
Task 3 Support Team Performance Mock Exam
TASK SUMMARY: The performance of the team effort

needs to deliver results. The PM will Appraise team
member performance against key performance indicators
and support and recognize team member growth and Question
development. According to the PMBOK® Guide, “Manage Andres understands the projects key performance
Team is the process of tracking team member indicators (KPIs) for the project team and he knows that
performance, providing feedback, resolving issues, and effective team development strategies and activities are
managing team changes to improve project performance”. expected to increase the team's performance. With this
By managing the team the PM can evaluate the work in mind, what source will provide the most useful basis
efforts and determine if changes are needed to improve for maintaining strategies that drive effective team
performance. The PM will determine the appropriate performance throughout the project?
feedbacks approach and always verify performance
improvements. To see
A. Risk Register Answer
B. Team Performance Assessments Just
C. The Team Charter Click
D. Resource Breakdown Structure HERE
Domain People
Task 3 Support Team Performance
TASK SUMMARY
The performance of the team effort needs to
deliver results. The PM will Appraise team
member performance against key performance Andres understands the projects key performance
indicators and support and recognize team indicators (KPIs) for the project team and he knows that
member growth and development. According to effective team development strategies and activities are
the PMBOK® Guide, “Manage Team is the process expected to increase the team's performance. With this
of tracking team member performance, providing in mind, what source will provide the most useful basis
feedback, resolving issues, and managing team for maintaining strategies that drive effective team
performance throughout the project?
changes to improve project performance”. By
managing the team the PM can evaluate the work
efforts and determine if changes are needed to
improve performance. The PM will determine
the appropriate feedbacks approach and always A. Risk Register
verify performance improvements.
B. Team Performance Assessments
C. The Team Charter
D. Resource Breakdown Structure

KPI's are established during planning. The question indicates
these KPI's are known and the team has been acquired and is
in place and working. Considering the PM wants to 'maintain
strategies', the insinuation is he is managing the team and so
the best thing he can do is refer back to the 'Team
Performance assessments' that came as an output of the
Develop Team Process and now can be used as a continual
input to managing team performance. Team performance
assessments will tell you whether the team is working
together well or whether there are pockets of conflict and
dysfunction.
References
PMBOK P. 345
PMBOK P. 349
VIDEO Manage Project Team
Domain 1 People
Task 4 Empower team members / stakeholders Mock Exam
TASK SUMMARY: Organize around team strengths where

team members are empowered to make suggestions and
identify areas of improvement. The servant leader supports
team task accountability and should evaluate demonstration Question
of task accountability. The team is accountable for the results During a sprint retrospective, the team highlights several defects
delivered so the combined effort of the team and product on low value user stories from one junior developer on the
owner/customer should work together to determine the team. The scrum master recommends training, but the majority
project scope activities and schedule. They prioritize the of the team thinks that since the defects are all from one
identified requirements based on the value provided to the developer, a senior developer on the team will validate the work
business and the entire team determines and commits to of the junior developer to mitigate ongoing risk. Should the
what they will complete within a given duration. Therefore, team proceed with their strategy immediately?
the team must be organized and the work based on the
strengths of individual self-organizing team members. The
PM should support the team to complete their commitments To see
including bestow level(s) of decision-making authority.
A. No because defects are collectively owned by the team Answer
B. No because there was not unanimous decisions made Just
C. Yes because the self organizing team decided by majority Click
D. Yes because all the defects were on low value user stories HERE
Domain 1 People
Task 4 Empower team members and stakeholders
TASK SUMMARY
Organize around team strengths where team members are
empowered to make suggestions and identify areas of
improvement. The servant leader supports team task During a sprint retrospective, the team highlights several
accountability and should evaluate demonstration of task defects on low value user stories from one junior developer on
accountability. The team is accountable for the results the team. The scrum master recommends training, but the
delivered so the combined effort of the team and product majority of the team thinks that since the defects are all from
owner/customer should work together to determine the one developer, a senior developer on the team will validate the
project scope activities and schedule. They prioritize the work of the junior developer to mitigate ongoing risk. Should
identified requirements based on the value provided to the team proceed with their strategy immediately?
the business and the entire team determines and commits
to what they will complete within a given duration.
Therefore, the team must be organized and the work
based on the strengths of individual self-organizing team
members. The PM should support the team to complete
their commitments including bestow level(s) of decision- A. No because defects are collectively owned by the team
making authority.
B. No because there was not unanimous decisions made
C. Yes because the self organizing team decided by majority
D. Yes because all the defects were on low value user stories
Just because one junior developer has made all the errors, there is
nothing in the question to suggest that the team has rejected a
'collective' ownership. Conversely, they are employing self-
organizing and self-deciding tactics by applying a risk mitigation
strategy where a senior developer utilizes a form of 'paired
programming'. While training might be a beneficial strategy long
term, the best immediate course of action is to reduce the risk
threatening immediate delivery of working products to the
customer. The team also has the authority to use their own group
decision making techniques (Majority Vs. Unanimous)
References
PMBOK P. 670
ARTICLE Empower your team through emotional intelligence
Domain 1 People
Task 5 Ensure team members/stakeholders are trained Mock Exam
TASK SUMMARY: The PM should know what competencies

and elements are needed based on the project development
approach, the environment and the organization and the
industry the project occurs in. This area is addressed in the Question
project manager competency development framework from A project manager is reviewing a team performance assessment.
PMI and also included in the develop team process within the This was completed utilizing various tools, such as surveys,
project resource management knowledge area. There may be structured interviews, well-planned meetings, ability tests, and
an assumption that the team members who have been focus group sessions. All the following are examples of what the
assigned to the project were based on their previous Team Performance Assessment should include
knowledge of the area in which the project will be developed.
It would be most desirable to have the most skilled team
members and knowledgeable stakeholders as part of the
team.
To see
A. Assessment of Technical Performance Answer
B. Assessment of Interpersonal Competency Just
C. Assessment of Project Assumptions Click
D. Assessment of Team Morale HERE
Domain 1 People
Task 5 Ensure team members/stakeholders are trained
TASK SUMMARY
The PM should know what competencies and elements
are needed based on the project development
approach, the environment and the organization and A project manager is reviewing a team performance
the industry the project occurs in. This area is assessment. This was completed utilizing various tools,
addressed in the project manager competency such as surveys, structured interviews, well-planned
development framework from PMI and also included in meetings, ability tests, and focus group sessions. All the
the develop team process within the project resource following are examples of what the Team Performance
management knowledge area. There may be an Assessment should include
assumption that the team members who have been
assigned to the project were based on their previous
knowledge of the area in which the project will be
developed. It would be most desirable to have the most
skilled team members and knowledgeable stakeholders
as part of the team. A. Assessment of Technical Performance
B. Assessment of Interpersonal Competency
C. Assessment of Project Assumptions
D. Assessment of Team Morale

The PM should understand assumptions on the project.
However, this is a question about a team scenario.
Specifically, the question attempts to see if you are familiar
with the elements of a Team Performance Assessment.
Technical Performance, Interpersonal competencies and
Team More are directly linked to the teams performance and
will greatly influence the servant leaders ability to make sure
that the team members are adequately trained or if they
need more training in any of these areas.
References
PMBOK 6th Ed P. 343
VIDEO Develop Project Team
Domain 1 People
Task 6 Build a Team Mock Exam
TASK SUMMARY: It’s important to understand the skill and

knowledge requirements for all project resources. The
evaluation of the skills of the actual resources assigned may
determine that additional skills are needed. These can be Question
provided by additional training, mentoring, coaching, or
working together to share knowledge. When teams work The role of the project manager in an Agile
closely together, knowledge and understanding of all environment is?
aspects of the project are easily transferred. The project
manager or servant leader should work very closely with the
project team, in order to effectively build the team, which is
not accomplished overnight, but is a constant and continual
effort. To ensure that team members clearly understand the
goals and objectives of both the project and the team, the
project manager or servant leader can ask team members to To see
explain in their own words, the goals and objectives of both
the project and the team. A. To direct the team large and in charge Answer
B. Somewhat of an unknown Just
C. To always defer to the team Click
D. A hybrid between waterfall and agile HERE
Domain 1 People
Task 6 Build a Team
TASK SUMMARY
It’s important to understand the skill and knowledge
requirements for all project resources. The evaluation of
the skills of the actual resources assigned may determine
that additional skills are needed. These can be provided by The role of the project manager in an Agile
additional training, mentoring, coaching, or working environment is?
together to share knowledge. When teams work closely
together, knowledge and understanding of all aspects of
the project are easily transferred. The project manager or
servant leader should work very closely with the project
team, in order to effectively build the team, which is not
accomplished overnight, but is a constant and continual
effort. To ensure that team members clearly understand
the goals and objectives of both the project and the team,
the project manager or servant leader can ask team
members to explain in their own words, the goals and A. To direct the team large and in charge
objectives of both the project and the team.
B. Somewhat of an unknown
C. To always defer to the team
D. A hybrid between waterfall and agile

The Agile Method is not without discipline, it is simply a
lighter weight approach that allows for flexibility and on the
fly changes as well the role of the project manager in an Agile
environment is somewhat of an unknown, because in many
Agile frameworks and approaches, they do no address the
role of the project manager.
References
PMBOK 6 Manage Team
Domain 1 People
Task 7 Address and remove impediments, obstacles, and blockers for the team Mock Exam
TASK SUMMARY:
One of the key roles of servant leader is to make sure that the
team can complete their activities by having the leader remove
any impediments obstacles or blockers for the team. These are
often identified through daily meetings where not only is
Question
current activity discussed by all team members but any You are in charge of a small team working with others on
obstacles are identified. a large project. Another team has missed several
These must be prioritized as to the impact that they are having deadlines which your team depends on. You have spoken
on the ability of the team to complete their current work to the members of the other team several times yet they
because many of the obstacles will exist in other projects as have missed another deadline and your team will have to
well. These are often escalated to a PMO or group of a project work through the weekend. What is your best course of
managers to help arrive at a common solution just as issues that
are identified on traditional projects need to be continually action?
reassessed so do any impediments, obstacles, blockers and
ensure that the situation is being corrected. To see
A. Speak with the project manager of the other team Answer
B. Speak with the PMO office Just
C. Speak with the team members again Click
D. Speak with the sponsor of that project HERE
Domain 1 People
Task 7 Address and remove impediments, obstacles, and blockers for the team
TASK SUMMARY
It’s important to understand the skill and knowledge
requirements for all project resources. The evaluation of
the skills of the actual resources assigned may determine
that additional skills are needed. These can be provided by You are in charge of a small team working with others on
additional training, mentoring, coaching, or working a large project. Another team has missed several
together to share knowledge. When teams work closely deadlines which your team depends on. You have
together, knowledge and understanding of all aspects of spoken to the members of the other team several times
the project are easily transferred. The project manager or yet they have missed another deadline and your team
servant leader should work very closely with the project will have to work through the weekend. What is your
team, in order to effectively build the team, which is not best course of action?
accomplished overnight, but is a constant and continual
effort. To ensure that team members clearly understand
the goals and objectives of both the project and the team,
the project manager or servant leader can ask team
members to explain in their own words, the goals and A. Speak with the project manager of the other team
objectives of both the project and the team.
B. Speak with the PMO office
C. Speak with the team members again
D. Speak with the sponsor of that project

If you have already worked with the other team members
and cannot get better results, you need to escalate your
concern by speaking with the project manager of the other
team. This gets the project manager involved and keeps
communications open as both teams move forward.
References
Domain 1 People
Task 8 Negotiate project agreements Mock Exam
TASK SUMMARY:
This task and related enablers are related to project
agreements and the role of the project manager in the
negotiation and ensuring that the objectives in the Question
agreement are met. The role and authority of the project
manager in this area will have an impact on the actual John and two important team members attend a
negotiation strategy that will be used regardless whether vendor negotiation for a project John is running.
directly involved in the negotiations for the final agreement. Why may the project manager and the project
The project manager must provide the requirements,
objectives, and prioritization for individual agreements. team be present during procurement
They may participate to ensure that the objectives and negotiations?
requirements are satisfied. It should be noted that the sixth
edition provides a broad definition of an agreement from a
legal contract to emails and even including verbal
agreements.
A. To sign all the contracts and issue change orders
B. To aid in assessing priorities and determine ultimate objectives
C. To ensure all non-scope deliverables are listed as in scope before t
D. To sign the contracts and perform organizational process assets up

To see
Answer
Just
Click
HERE
Domain 1 People
Task 8 Negotiate project agreements
TASK SUMMARY
This task and related enablers are related to project
agreements and the role of the project manager in the
negotiation and ensuring that the objectives in the
agreement are met. The role and authority of the project John and two important team members
manager in this area will have an impact on the actual attend a vendor negotiation for a project John
negotiation strategy that will be used regardless whether is running. Why may the project manager and
directly involved in the negotiations for the final
agreement. The project manager must provide the the project team be present during
requirements, objectives, and prioritization for individual procurement negotiations?
agreements. They may participate to ensure that the
objectives and requirements are satisfied. It should be
noted that the sixth edition provides a broad definition of
an agreement from a legal contract to emails and even
including verbal agreements.
A. To sign all the contracts and issue change orders
B. To aid in assessing priorities and determine ultimate
objectives
C. To ensure all non-scope deliverables are listed as in scope
before the project team signs the contract
D. To sign the contracts and perform organizational process

assets updates
The PM and members of the team can assist as needed during
contract negotiations. The PM could be important to
understanding project priorities and deliverables that are
part of the agreement being negotiated. If an agreement is
made, the PM can subsequently aid in verifying that the
project objectives are met.
References
PMBOK 6 P. 460
PMBOK 6 P. 488
Domain 1 People
Task 9 Collaborate with stakeholders Mock Exam
TASK SUMMARY:
Stakeholder analysis includes understanding the desired
engagement level for the project and then balancing
project objectives and requirements with the needs and Question
expectations of the stakeholders. These expectations You are going to be negotiating the contracts in the next
should be clearly defined so each stakeholder understands few days. What is your main objective with the
their role and involvement in accomplishing the project
objectives. Two terms which help ground this concept are negotiations with the seller?
‘collaborate’ and ‘stakeholder. Collaborate can be defined
as working jointly on an activity, especially to produce or
create something. Stakeholder or a project stakeholder is
any person or group that supports, is affected by, or is
interested in the project.
A. Agreeing upon and developing a claims administrations technique.
B. Getting each seller to compete for the business so you get the best terms.
C. Getting the lowest price so the project is under budget.
D. Creating and maintaining a relationship so that the project succeeds.

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Domain 1 People
Task 9 Collaborate with stakeholders
TASK SUMMARY
Stakeholder analysis includes understanding the
desired engagement level for the project and then
balancing project objectives and requirements You are going to be negotiating the contracts
with the needs and expectations of the in the next few days. What is your main
stakeholders. These expectations should be clearly objective with the negotiations with the
defined so each stakeholder understands their role
and involvement in accomplishing the project seller?
objectives. Two terms which help ground this
concept are ‘collaborate’ and ‘stakeholder.
Collaborate can be defined as working jointly on
an activity, especially to produce or create
something. Stakeholder or a project stakeholder is A. Agreeing upon and developing a claims administrations
any person or group that supports, is affected by, technique.
or is interested in the project. B. Getting each seller to compete for the business so you get
the best terms.
C. Getting the lowest price so the project is under budget.
D. Creating and maintaining a relationship so that the project

succeeds.
The main consideration is to create a successful relationship
to make the project successful. Adaptive teams engage with
stakeholders directly and a dynamic co-creative process
exists. In Agile (Adaptive environment) regular interactions
with the stakeholder community throughout the project lead
to more stakeholder involvement and higher satisfaction.
References
PMBOK 6 P. 506
PMBOK 6 P. 516
Domain 1 People
Task 10 Building Shared Understanding Mock Exam
TASK SUMMARY:
Through effective communication and feedback, potential
misunderstandings can be discovered and addressed in a timely
manner. It is important to determine the root cause and
understand how to solve the situation. This often includes
Question
involving several parties to reach a consensus on a solution and John is a scrum master for a software development project and
then ensuring that everyone supports that agreement. For a is assigned two team members who reportedly had some
successful project, a working cohesive project team must be built, disagreements on the last project they cooperated as
and team members should have a clear understanding of the
purpose, scope, and objectives of the project, and overall teammates on. John is concerned the conflict will spill over
business value that the project should deliver to the organization. into this project and noticed friction between them at the
To accomplish this objective, the project manager or servant kickoff meeting. What should John do?
leader must diligently plan and execute the necessary enablers
that are associated with building shared understanding to the
project team and addressing any misunderstandings as soon as
possible. A. Determine the root cause of misunderstanding and provide conflict
resolution techniques
B. Determine the root cause of misunderstanding and reach a consensus on
the solutions
C. Determine the source of the conflict and provide conflict resolution
techniques
D. Speak to the PM from the last project to see what occurred between them
previously
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Domain 1 People
Task 10 Building Shared Understanding
TASK SUMMARY
Through effective communication and feedback, potential
misunderstandings can be discovered and addressed in a timely
manner. It is important to determine the root cause and
understand how to solve the situation. This often includes John is a scrum master for a software development
involving several parties to reach a consensus on a solution and project and is assigned two team members who
then ensuring that everyone supports that agreement. For a reportedly had some disagreements on the last project
successful project, a working cohesive project team must be they cooperated as teammates on. John is concerned
built, and team members should have a clear understanding of the conflict will spill over into this project and noticed
the purpose, scope, and objectives of the project, and overall friction between them at the kickoff meeting. What
business value that the project should deliver to the
organization. To accomplish this objective, the project manager should John do?
or servant leader must diligently plan and execute the
necessary enablers that are associated with building shared
understanding to the project team and addressing any
misunderstandings as soon as possible. A. Determine the root cause of misunderstanding and provide
conflict resolution techniques
B. Determine the root cause of misunderstanding and reach a
consensus on the solutions
C. Determine the source of the conflict and provide conflict
resolution techniques
D. Speak to the PM from the last project to see what occurred

between them previously
When project managers act as servant leaders, the emphasis
shifts from managing coordination to facilitating
collaboration. Facilitators help everyone do their best
thinking and work. Facilitators encourage the team’s
participation, understanding, and shared responsibility for
the team’s output Facilitators help the team create
acceptable solutions.
References
AGILE PRACTICE GUIDE P. 35
Domain 1 People
Task 11 Engage and support virtual teams Mock Exam
TASK SUMMARY:
When a project includes virtual team members, it’s
important to understand the needs of those Question
members. These can include understanding the
working environment, culture, location, and other Valentina has been assigned as the project manager on a
global aspects. Various alternatives must be global project. She will have teams in Moscow, New York,
investigated to ensure the appropriate engagement and Berlin. Her best tool to support success for dealing
is available for these virtual team members. When with communication issues will be which of the
full colocation of team members is not possible, following?
tooling is often used to facilitate this virtual
environment. These various options should be
implemented and evaluated effectiveness
throughout the project.
A. Good communication skills and cultural awareness
B. Conference calls and Communication log
C. Daily status updates and reminders
D. Video Calls and influencing

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Domain 1 People
Task 11 Engage and support virtual teams
TASK SUMMARY
When a project includes virtual team
members, it’s important to understand the
needs of those members. These can include Valentina has been assigned as the project
understanding the working environment, manager on a global project. She will have teams
culture, location, and other global aspects. in Moscow, New York, and Berlin. Her best tool to
Various alternatives must be investigated to support success for dealing with communication
issues will be which of the following?
ensure the appropriate engagement is
available for these virtual team members.
When full colocation of team members is not
possible, tooling is often used to facilitate this
virtual environment. These various options A. Good communication skills and cultural awareness
should be implemented and evaluated
effectiveness throughout the project. B. Conference calls and Communication log
C. Daily status updates and reminders
D. Video Calls and influencing

Although all of these may be beneficial, the best tool will be
good communication skills and cultural awareness of working
in a global team.
References
PMBOK P. 311
Domain 1 People
Task 12 Define Team Ground Rules Mock Exam
TASK SUMMARY:
These ground rules are identified and
continually reviewed and adapted by the Question
entire team. The team is also responsible for Ground rules for the project team members can include
enforcing the rules that they set. These rules rules for engagement with other stakeholders. These
can pertain to the organization as well as the rules are defined in which project document?
as well as the approach and practices being
used. The team can print and display the rules
on the wall or project team board if the team
is collocated.
A. Stakeholder Engagement Plan

B. Team Charter
C. Stakeholder Register
D. Communication Log
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Domain 1 People
Task 12 Define Team Ground Rules
TASK SUMMARY
These ground rules are identified and
continually reviewed and adapted by the
entire team. The team is also responsible for Ground rules for the project team members
enforcing the rules that they set. These rules can include rules for engagement with other
can pertain to the organization as well as the stakeholders. These rules are defined in which
as well as the approach and practices being project document?
used. The team can print and display the rules
on the wall or project team board if the team
is collocated.
A. Stakeholder Engagement Plan

B. Team Charter
C. Stakeholder Register
D. Communication Log
The team all contributes to creating this document and one of
the things it helps to do is to align all of the team members
on the same page regarding how to engage and or
communicate with stakeholders.
References
PMBOK P. 319
Domain 1 People
Task 13 Mentor relevant stakeholders Mock Exam
TASK SUMMARY:
In addition to training needs, there can be the
need to provide individual mentoring to Question
relevant stakeholders. These mentoring Bill is a PM for a software project and receive a call from
opportunities should be recognized, and time his customer stating a major deliverable is being
should be allocated for them. Mentoring is a rejected. Upon further investigation, Bill determines the
part of overall training. Coaching is performed customer simply does not know how to use the product
for a short period of time and usually follows a as it was intended in the original requirements, Bill
more structured and formal approach, should:
mentoring on the other hand, is for a long-
term process which is based on both mutual
trust and respect. A. Submit a change request for the customer
B. Coach the customer on proper usage
C. Force the customer to accept the deliverable
D. Escalate this to the Program Manager
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Domain 1 People
Task 13 Mentor relevant stakeholders
TASK SUMMARY
In addition to training needs, there can be the
need to provide individual mentoring to
relevant stakeholders. These mentoring Bill is a PM for a software project and receive a call from
opportunities should be recognized, and time his customer stating a major deliverable is being
rejected. Upon further investigation, Bill determines the
should be allocated for them. Mentoring is a customer simply does not know how to use the product
part of overall training. Coaching is as it was intended in the original requirements, Bill
performed for a short period of time and should:
usually follows a more structured and formal
approach, mentoring on the other hand, is for
a long-term process which is based on both
mutual trust and respect. A. Submit a change request for the customer
B. Coach the customer on proper usage
C. Force the customer to accept the deliverable
D. Escalate this to the Program Manager

In this situation, temporarily coaching the customer to
properly understand the product usage will allow for a
change in their perception of the success of the deliverable.
References
PMBOK P. 342
PMBOK P. 552
Domain 1 People
Task 14 Mock Exam
Promote team performance through the application of emotional intelligence
TASK SUMMARY:
Emotional intelligence can be applied to team
performance. Part of emotional intelligence includes the
understanding of individual personalities. These Question
indicators relate to individual behaviors by analyzing and The development team is in the storming stage of team
understanding the various personality indicators. It development and in the daily standup one developer
allows adjustments to be made to how the emotional
needs of key project stakeholders can be met. The openly insulted one of the other developers work in front
project manager or servant leader should always look at of the entire team. Employing emotional intelligence,
various options, processes, tools and techniques, the servant leader should try to influence the situation
leadership, and management skills, as well as by:
interpersonal and team skills, to promote team
performance, since building and managing a team
requires constant examination and adjustments.
A. Dismiss the meeting and create new ground rules
B. Encourage the offender to accept responsibility and apologize
C. Ask the two developers to focus on what they have in common
D. Contact the PMO to being disciplinary procedures
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Domain 1 People
Task 14 Promote team performance through the application of emotional intelligence
TASK SUMMARY
Emotional intelligence can be applied to team
performance. Part of emotional intelligence includes
the understanding of individual personalities. These The development team is in the storming stage of
indicators relate to individual behaviors by analyzing
and understanding the various personality indicators. It team development and in the daily standup one
allows adjustments to be made to how the emotional developer openly insulted one of the other
needs of key project stakeholders can be met. The developers work in front of the entire team.
project manager or servant leader should always look Employing emotional intelligence, the servant
at various options, processes, tools and techniques, leader should try to influence the situation by:
leadership, and management skills, as well as
interpersonal and team skills, to promote team
performance, since building and managing a team
requires constant examination and adjustments.
A. Dismiss the meeting and create new ground rules
B. Encourage the offender to accept responsibility and
apologize
C. Ask the two developers to focus on what they have in
common
D. Contact the PMO to being disciplinary procedures

Emotional Intelligence is the ability to identify, assess, and
manage the personal emotions of oneself and other people,
as well as the collective emotions of groups of people. In this
situation it is being employed to reduce tension, allow the
offending party to take ownership and giving the team a
healthy way to move forward.
References
PMBOK P. 342
PMBOK P. 552
Domain 2 Process
Task 1 Execute project with the urgency required to deliver business value Mock Exam
TASK SUMMARY:
Here we address the ability to execute with urgency to deliver
business value. By using various delivery approaches, value can
be delivered in a shorter timeframe focusing on smaller portions
of an overall solution. As a project manager, we need to assess
Question
various opportunities where this value can be delivered by the There are four values of the Agile Manifesto. Which of
project. By continually prioritizing and using methods such as the following is not one of the four values of the Agile
the MoSCoW method, we make sure that the most important
aspects or requirements are delivered first. Further analyzing Manifesto?
the MoSCoW method which is a prioritization technique that is
utilized in management, business analysis, project management,
as well as in development, to reach a common understanding
with stakeholders on the importance that they place on the
delivery of each requirement.
A. Individuals and Interactions over processes and tools
B. Customer collaboration over contract negotiation
C. Responding to change over following a plan
D. Ensure all risks have a response plan over just allowing risks to occur
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Domain 2 Process
Task 1 Execute project with the urgency required to deliver business value
TASK SUMMARY
Here we address the ability to execute with urgency to
deliver business value. By using various delivery
approaches, value can be delivered in a shorter
timeframe focusing on smaller portions of an overall There are four values of the Agile Manifesto.
solution. As a project manager, we need to assess Which of the following is not one of the four
various opportunities where this value can be delivered values of the Agile Manifesto?
by the project. By continually prioritizing and using
methods such as the MoSCoW method, we make sure
that the most important aspects or requirements are
delivered first. Further analyzing the MoSCoW method
which is a prioritization technique that is utilized in
management, business analysis, project management,
as well as in development, to reach a common
understanding with stakeholders on the importance A. Individuals and Interactions over processes and tools
that they place on the delivery of each requirement.
B. Customer collaboration over contract negotiation
C. Responding to change over following a plan

D. Ensure all risks have a response plan over just
allowing risks to occur
Ensure all risks have a response plan over just allowing risks
to occur. - The four values of the Agile Manifesto are:
Individuals and interactions over processes and tools;
Working software over comprehensive documentation;
Customer collaboration over contract negotiation;
Responding to change over following a plan.
References
Domain 2 Process
Task 2 Manage communications Mock Exam
TASK SUMMARY:
The communications management plan is a subsidiary
management plan within the project management plan.
In addition, the communications management plan, Question
describes the communication needs of the project For a project manager, what can build a bridge between
stakeholders, including timing, frequency, and the diverse stakeholders who may have different cultural and
methods of communications. It can be viewed as the
roadmap to the processes belonging to the organizational backgrounds as well as many different
Communications Management Knowledge Area. The first levels of expertise, interests, and even perspectives?
part is developing a strategy to ensure communication is
effective for stakeholders. The second part is carrying out
the activities necessary to implement the communication
strategy.
A. Effective Management
B. Effective Communication
C. Effective Leadership
D. Effective Team Building
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Domain 2 Process
Task 2 Manage communications
TASK SUMMARY
The communications management plan is a
subsidiary management plan within the project
management plan. In addition, the For a project manager, what can build a
communications management plan, describes the bridge between diverse stakeholders who
communication needs of the project may have different cultural and organizational
stakeholders, including timing, frequency, and
the methods of communications. It can be viewed backgrounds as well as many different levels
as the roadmap to the processes belonging to the of expertise, interests, and even perspectives?
Communications Management Knowledge Area.
The first part is developing a strategy to ensure
communication is effective for stakeholders. The
second part is carrying out the activities
necessary to implement the communication A. Effective Management
strategy.
B. Effective Communication
C. Effective Leadership
D. Effective Team Building

Effective communication builds a bridge between diverse
stakeholders who may have different cultural and
organizational backgrounds as well as many different levels
of expertise, interests, and even perspectives.
References
PMBOK P. 361
Domain 2 Process
Task 3 Assess and manage risks Mock Exam
TASK SUMMARY:
The initial assessment of the current business
environment helps determine the organizational risk
appetite, tolerance, and thresholds that will impact the Question
project. It’s important to determine various risk By decreasing the increment size of the deliverables and
management options or responses given the increasing the review frequency:
environment especially as regards those risks that will
require escalation being riskier than the project can
handle. It also identifies how to handle risk with a low
enough probability and impact to just be able to accept.
The steps for identifying, assessing, and prioritizing,
changes when using an adaptive approach -- but a risk
burndown chart is used to manage risk on a continual
basis for adaptive projects.
A. By decreasing the increment size of the deliverables and increasing the
review frequency
B. By increasing the increment size of the deliverables and increasing the
review frequency
C. By increasing the increment size of the deliverables and decreasing the
review frequency
D. By decreasing the increment size of the deliverables and decreasing the
review frequency
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Domain 2 Process
Task 3 Assess and manage risks
TASK SUMMARY
The initial assessment of the current business
environment helps determine the organizational risk
appetite, tolerance, and thresholds that will impact the
project. It’s important to determine various risk By decreasing the increment size of the
management options or responses given the deliverables and increasing the review
environment especially as regards those risks that will frequency:
require escalation being riskier than the project can
handle. It also identifies how to handle risk with a low
enough probability and impact to just be able to accept.
The steps for identifying, assessing, and prioritizing,
changes when using an adaptive approach -- but a risk
burndown chart is used to manage risk on a continual
basis for adaptive projects. A. By decreasing the increment size of the deliverables and
increasing the review frequency
B. By increasing the increment size of the deliverables and
increasing the review frequency
C. By increasing the increment size of the deliverables and
decreasing the review frequency
D. By decreasing the increment size of the deliverables and

decreasing the review frequency
The basic purpose of incremental delivery is to perform
frequent review of deliverables. When all other Agile risk
management processes have been effectively performed, the
project is considered to have a low-risk profile.
References
PMBOK P. 452
Domain 2 Process
Task 4 Engage stakeholders Mock Exam
Instructions: Read task summary then answer mock question on the right
side of the page and reveal the answer by clicking the "HERE" button on
the bottom right of this table
TASK SUMMARY:
- This knowledge area was added in PMBOK® Guide v5.
- Very important in a changing environment, were stakeholders provide
understanding of those changes and impact on project.
- Analyze identified stakeholders in terms of their interest, influence, and
Question
impact to more appropriately engage with them. The project sponsor wants a list of key stakeholders
- Group various stakeholders into categories to help focus the along with their level of authority and their concern
engagement needs for various group.
- Understand appropriate engagement level for these various about the upcoming project. This is known as what?
stakeholders. This includes development and continually monitoring the
strategy to ensure the current engagement level.
- Utilize techniques: stakeholder maps & engagement assessment matrix
to help determination of effective stakeholder engagement.
- Previous stakeholders coverage from Domain 1 People tasks:
Task 4 – Empower team members and stakeholders
Task 5 – Ensure team members/stakeholders are adequately trained
Task 6 – Build a team, with enabler “Appraise stakeholder skills” A. Influence / Impact grid
Task 9 – Collaborate with stakeholders
Task 13 – Mentor relevant stakeholders B. Salience model
C. Influence / Impact grid
D. Power / Influence grid

nts a list of key stakeholders
authority and their concern
oject. This is known as what?
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Domain 2 Process
Task 4 Engage stakeholders
TASK SUMMARY
TASK SUMMARY:
- This knowledge area was added in PMBOK® Guide v5.
- Very important in a changing environment, were stakeholders provide
understanding of those changes and impact on project. The project sponsor wants a list of key
- Analyze identified stakeholders in terms of their interest, influence, and stakeholders along with their level of
impact to more appropriately engage with them.
- Group various stakeholders into categories to help focus the authority and their concern about the
engagement needs for various group. upcoming project. This is known as what?
- Understand appropriate engagement level for these various
stakeholders. This includes development and continually monitoring the
strategy to ensure the current engagement level.
- Utilize techniques: stakeholder maps & engagement assessment matrix
to help determination of effective stakeholder engagement.
- Previous stakeholders coverage from Domain 1 People tasks:
Task 4 – Empower team members and stakeholders
Task 5 – Ensure team members/stakeholders are adequately trained A. Influence / Impact grid
Task 6 – Build a team, with enabler “Appraise stakeholder skills”
Task 9 – Collaborate with stakeholders B. Salience model
Task 13 – Mentor relevant stakeholders
C. Power / Interest grid
D. Power / Influence grid

Power / Interest grid - The power / interest grid groups
stakeholders based on their power (authority) and interest
(concern) in the project.
References
PMBOK P. 512
Domain 2 Process
Task 5 Plan and manage budget and resources Mock Exam
Instructions: Read task summary then answer mock question on the right
side of the page and reveal the answer by clicking the "HERE" button on
the bottom right of this table
TASK SUMMARY:
Use project vision, scope, resource types needed to deliver that scope.
Key information can often be derived by reviewing historical information
from past projects as well as lessons learned.
Anticipation of future budget challenges need to be considered whether
Question
they relate to variations of actual from what was originally estimated or The project that Sandra is managing is running over budget
new change requests. and behind schedule. Albert, the project sponsor is not happy
With change, it’s important to use established governance process to at all with the current state of the project. For this project
ensure continued alignment with organizational objectives.
Budget and resources are addressed in cost knowledge area and refer to situation, which of the following would show a true
both team and physical resources in new control resource process. representation regarding the cost performance index (CPI) and
This new process addresses planning and management of usage and the schedule performance index (SPI)?
consumptions of various required resources, especially those acquired
from outside.
The earned value management practice guide has just been updated and
includes additional information applicable to projects today.
To accomplish this task, a project budget must be established, from the A. CPI < 1 and SPI > 1
project resources that have been required, and then the approved
project budget must be managed and controlled. B. CPI > 1 and SPI < 1
C. CPI > 1 and SPI > 1
D. CPI < 1 and SPI < 1

managing is running over budget
ert, the project sponsor is not happy
e of the project. For this project
owing would show a true
the cost performance index (CPI) and
index (SPI)?
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Domain 2 Process
Task 5 Plan and manage budget and resources
TASK SUMMARY
TASK SUMMARY:
Use project vision, scope, resource types needed to deliver that scope.
Key information can often be derived by reviewing historical information
from past projects as well as lessons learned. The project that Sandra is managing is running over
Anticipation of future budget challenges need to be considered whether budget and behind schedule. Albert, the project sponsor
they relate to variations of actual from what was originally estimated or is not happy at all with the current state of the project.
new change requests. For this project situation, which of the following would
With change, it’s important to use established governance process to show a true representation regarding the cost
ensure continued alignment with organizational objectives. performance index (CPI) and the schedule performance
Budget and resources are addressed in cost knowledge area and refer to
both team and physical resources in new control resource process. index (SPI)?
This new process addresses planning and management of usage and
consumptions of various required resources, especially those acquired
from outside.
The earned value management practice guide has just been updated and
includes additional information applicable to projects today. A. CPI < 1 and SPI > 1
To accomplish this task, a project budget must be established, from the
project resources that have been required, and then the approved B. CPI > 1 and SPI < 1
project budget must be managed and controlled.
C. CPI > 1 and SPI > 1
D. CPI < 1 and SPI < 1

CPI < 1 and SPI < 1 - These LESS THAN signs indicate that in
relation to 1.0 both indexes are performing poorly
References
PMBOK P. 263
Domain 2 Process
Task 6 Plan and manage schedule Mock Exam
Instructions: Read task summary, then answer mock question on the
right side of the page and reveal the answer by clicking the "HERE"
button on the bottom right of this table
TASK SUMMARY:
This task is on planning and managing the project schedule and probably
where the agile approaches have made the greatest impact on the way a
project is scheduled and delivered.
It’s still important to know what needs to be done whether those are
Question
requirements for a work package or tasks to deliver the user stories. In an Agile/Adaptive environment when is risk considered?
Estimation of length the time required for either of these depends on
how much previous knowledge is available.
The approach being used time constraints and various available
estimating tools.
With predictive projects more historical data and benchmarks are
available whereas with most adaptive approaches, the schedule is given
and the velocity or amount of work that the agile team can accomplish
within that time frame determines the scheduled activities.
Regardless of method, rolling wave and progressive elaboration
techniques are utilized for developing the project schedule.
Progress is monitored and reported differently based on methodology A. At the beginning of each Agile/Adaptive project
and approach used. Identify both in scheduled planning process.
B. When selecting the content of each iteration and during each iteration
C. At the retrospective for each iteration
D. At the daily scrum

onment when is risk considered?
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Domain 2 Process
Task 6 Plan and manage schedule
TASK SUMMARY
TASK SUMMARY:
This task is on planning and managing the project schedule and probably
where the agile approaches have made the greatest impact on the way a
project is scheduled and delivered. In an Agile/Adaptive environment when is risk
It’s still important to know what needs to be done whether those are considered?
requirements for a work package or tasks to deliver the user stories.
Estimation of length the time required for either of these depends on
how much previous knowledge is available.
The approach being used time constraints and various available
estimating tools.
With predictive projects more historical data and benchmarks are
available whereas with most adaptive approaches, the schedule is given
and the velocity or amount of work that the agile team can accomplish
within that time frame determines the scheduled activities.
Regardless of method, rolling wave and progressive elaboration
techniques are utilized for developing the project schedule. A. At the beginning of each Agile/Adaptive project
Progress is monitored and reported differently based on methodology B. When selecting the content of each iteration and during
and approach used. Identify both in scheduled planning process. each iteration
C. At the retrospective for each iteration
D. At the daily scrum

When selecting the content of each iteration and during each
iteration - Risk is considered when selecting the content of
each iteration, and the risks will also be identified, analyzed,
and even managed during each iteration.
References
PMBOK P. 400
Domain 2 Process
Task 7 Plan and Manage Quality Products/Deliverables Mock Exam
TASK SUMMARY:
One way to continuously improve the quality of both the process
and the product is by using retrospective lessons learned
meetings. These should be done continually throughout the Question
entire project. There was a major defect repair that was put into place and
It’s also important to continually review the quality of the now Gerald, the project manager must determine whether the
deliverables not just at the very end of the project but as the defect repair was successful. Which tool and technique can
work is being done. Gerald use to verify whether the defect repair was successful?
This ensures that the result is still in alignment with expectation
and specifications of each deliverable.
We will improve our understanding related to this task “Plan and
manage quality of products/deliverables”, and we will examine
each enabler and the related information and processes around
the quality of products and deliverables, which are critical for
customer approval and acceptance. A. Inspection
B. Audit
C. Quality report
D. Statistical sampling
repair that was put into place and
anager must determine whether the
ul. Which tool and technique can
her the defect repair was successful?
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Domain 2 Process
Task 7 Plan and Manage Quality Products/Deliverables
TASK SUMMARY
TASK SUMMARY:
One way to continuously improve the quality of both the process
and the product is by using retrospective lessons learned There was a major defect repair that was put into
meetings. These should be done continually throughout the
entire project. place and now Gerald, the project manager must
It’s also important to continually review the quality of the determine whether the defect repair was
deliverables not just at the very end of the project but as the successful. Which tool and technique can Gerald
work is being done. use to verify whether the defect repair was
This ensures that the result is still in alignment with expectation successful?
and specifications of each deliverable.
We will improve our understanding related to this task “Plan and
manage quality of products/deliverables”, and we will examine
each enabler and the related information and processes around
the quality of products and deliverables, which are critical for A. Inspection
customer approval and acceptance.
B. Audit
C. Quality report
D. Statistical sampling
Inspection - Inspections are used to verify defect repairs.
References
PMBOK P. 303
Domain 2 Process
Task 8 Plan and manage scope Mock Exam
TASK SUMMARY:
In a traditional project, using predictive/waterfall approach, project
scope is identified, then determine length of time and cost to complete
project during planning stage.
In most agile projects, a schedule and budget to deliver have been set
Question
whether using flow base or time-boxed approaches. In an Agile environment, a feature chart, would contain all of
Scope / product backlog is determined and prioritized as project the following, except:
progresses to ensure delivery of most important value(s) first.
Breaking down the scope into smaller components is referred differently
depending on approach.
Traditional decompose WBS into work packages then activities.
Adaptive are defined by large user stories sometimes epics, then
disaggregated into individual user stories, then into tasks.
Several practice guides address scope including a newly released WPS
practice guide, business analysis for practitioners practice guide, and new
agile practice guide.
Monitor work to ensure what was approved is actually delivered, results A. Total number of features
are validated by stakeholders, and these results or deliverables meet
their acceptance criteria. B. Number of features complete
C. Number of features remaining
D. Number of features that are risks

feature chart, would contain all of
To see
Answer
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sks HERE
Domain 2 Process
Task 8 Plan and manage scope
TASK SUMMARY
TASK SUMMARY:
In a traditional project, using predictive/waterfall approach, project
scope is identified, then determine length of time and cost to complete
project during planning stage. In an Agile environment, a feature chart, would
In most agile projects, a schedule and budget to deliver have been set contain all of the following, except:
whether using flow base or time-boxed approaches.
Scope / product backlog is determined and prioritized as project
progresses to ensure delivery of most important value(s) first.
Breaking down the scope into smaller components is referred differently
depending on approach.
Traditional decompose WBS into work packages then activities.
Adaptive are defined by large user stories sometimes epics, then
disaggregated into individual user stories, then into tasks.
Several practice guides address scope including a newly released WPS
practice guide, business analysis for practitioners practice guide, and new
agile practice guide. A. Total number of features
Monitor work to ensure what was approved is actually delivered, results
are validated by stakeholders, and these results or deliverables meet B. Number of features complete
their acceptance criteria.
C. Number of features remaining
D. Number of features that are risks

Number of features that are risks - Features Complete,
Remaining and Total are what the Feature Chart will contain.
References
Domain 2 Process
Task 9 Integrate project planning activities Mock Exam
TASK SUMMARY:
During the project life cycle, regardless of the length of the project, a
significant amount of information and data, is collected, transformed,
analyzed, and integrated on based on their relationships across different
areas.
Question
This information and data are derived from the various project You have been asked to begin writing the project scope
management controlling processes and can result in key project decisions management plan. You are gathering the necessary documents
to be made, including any required project adjustments. to begin this process. Which of the following is required to do
During project execution, project team can analyze work performance
data and determine if any variances exist. this?
Work performance data can compare planned (what is documented and
planned in the overall project management plan) against actual project
performance (planned versus actual), which helps project achieve
identified business value, assist project team decisions and determine
what if any changes must be implemented.
Its very helpful to covere the work performance data, which concerns
observing, gathering, documenting, and recording status of project A. Requirement traceability chart
activities.
B. Risk management plan
C. Quality management plan
D. Focus groups
egin writing the project scope
e gathering the necessary documents
ch of the following is required to do
To see
t Answer
Just
Click
HERE
Domain 2 Process
Task 9 Integrate project planning activities
TASK SUMMARY
TASK SUMMARY:
During the project life cycle, regardless of the length of the project, a
significant amount of information and data, is collected, transformed,
analyzed, and integrated on based on their relationships across different You have been asked to begin writing the project
areas. scope management plan. You are gathering the
This information and data are derived from the various project necessary documents to begin this process. Which
management controlling processes and can result in key project decisions
to be made, including any required project adjustments. of the following is required to do this?
During project execution, project team can analyze work performance
data and determine if any variances exist.
Work performance data can compare planned (what is documented and
planned in the overall project management plan) against actual project
performance (planned versus actual), which helps project achieve
identified business value, assist project team decisions and determine
what if any changes must be implemented.
Its very helpful to covere the work performance data, which concerns A. Requirement traceability chart
observing, gathering, documenting, and recording status of project
activities. B. Risk management plan
C. Quality management plan
D. Focus groups
Quality management plan - Quality management plan - The
way the project and product scope will be managed can have
an influence and will be needed when developing the scope
management plan.
References
PMBOK P. 135
Domain 2 Process
Task 10 Manage Project Changes Mock Exam
TASK SUMMARY:
Includes two different areas of change control. One is change within this
business environment and how this particular project is going to handle
those organizational changes as they occur.
Other has to do with how change request handle preventative actions,
Question
corrective actions, or defect repairs. Most organizations have a change When managing a project, there will always be changes that
control process as part of their methodology including identifying a will occur, and the project manager and project team must
change on a change request form. manage these changes. Approved change requests are
Log request on change log, assign it to someone to analyze impact of
requested change and then either approve or reject request. reviewed and approved for implementation and are both
Validate process to ensure it’s appropriate for this particular project. scheduled and implemented by the project team. Approved
Includes determining who has authority to approve a change request and change requests are an output of:
when formal process is required.
Misconception on agile or adaptive approaches is no need for change
control since change is expected and embraced.
In reality, changes are still managed and controlled but applied to a much
shorter timeframe. A. Direct and Manage Project Work
When release or iteration starts, determine what will be done.
B. Control Quality
C. Control Scope
D. Perform Integrated Change Control

there will always be changes that
manager and project team must
pproved change requests are
r implementation and are both
ed by the project team. Approved
tput of:
To see
ork Answer
Just
Click
ntrol HERE
Domain 2 Process
Task 10 Manage Project Changes
TASK SUMMARY
TASK SUMMARY:
Includes two different areas of change control. One is change within this
business environment and how this particular project is going to handle
those organizational changes as they occur. When managing a project, there will always be
Other has to do with how change request handle preventative actions, changes that will occur, and the project manager
corrective actions, or defect repairs. Most organizations have a change and project team must manage these changes.
control process as part of their methodology including identifying a
change on a change request form. Approved change requests are reviewed and
Log request on change log, assign it to someone to analyze impact of approved for implementation and are both
requested change and then either approve or reject request. scheduled and implemented by the project team.
Validate process to ensure it’s appropriate for this particular project. Approved change requests are an output of:
Includes determining who has authority to approve a change request and
when formal process is required.
Misconception on agile or adaptive approaches is no need for change
control since change is expected and embraced.
In reality, changes are still managed and controlled but applied to a much A. Direct and Manage Project Work
shorter timeframe.
When release or iteration starts, determine what will be done. B. Control Quality
C. Control Scope
D. Perform Integrated Change Control

Perform Integrated Change Control. - Approved change
requests are an output of only one process, which is the
Perform Integrated Change Control process.
References
PMBOK P. 120
Domain 2 Process
Task 11 Plan and manage procurement Mock Exam
TASK SUMMARY:
Procurement is the process of finding and agreeing to terms, acquiring
goods, services, or works from an external source, which is outside
organization, and often via a tendering or competitive bidding process.
Generally make buying decision under conditions of scarcity.
Question
Work in close coordination with procurement officers and understand When there is a problem in a project and the solution is not
roles and responsibilities of each. easy to determine, the document that should be developed, is:
In most organizations, except very small organizations, a project manager
or servant leader, usually does not have authority to enter into a
procurement agreement.
An experienced PMP certified Project Manager knows that procurements
are performed by a procurement, contract, or a legal services
department.
After handed off to procurement officer, project manager or servant
leader, isn’t usually allowed to engage with organizations (or people)
bidding on work, until bidding process moves into selection process.
Understand what authority a project manager or servant leader has, if A. Request for information (RFI)
any, as directly related to a procurement process, understanding
authority to sign and administer contract documents. B. Request for quotation (RFQ)
C. Request for proposal (RFP)
D. Statement of work (SOW)

n a project and the solution is not
cument that should be developed, is:
To see
Answer
Just
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HERE
Domain 2 Process
Task 11 Plan and manage procurement
TASK SUMMARY
TASK SUMMARY:
Procurement is the process of finding and agreeing to terms, acquiring
goods, services, or works from an external source, which is outside
organization, and often via a tendering or competitive bidding process. When there is a problem in a project and the
Generally make buying decision under conditions of scarcity. solution is not easy to determine, the document
Work in close coordination with procurement officers and understand that should be developed, is:
roles and responsibilities of each.
In most organizations, except very small organizations, a project manager
or servant leader, usually does not have authority to enter into a
procurement agreement.
An experienced PMP certified Project Manager knows that procurements
are performed by a procurement, contract, or a legal services
department.
After handed off to procurement officer, project manager or servant
leader, isn’t usually allowed to engage with organizations (or people)
bidding on work, until bidding process moves into selection process. A. Request for information (RFI)
Understand what authority a project manager or servant leader has, if
any, as directly related to a procurement process, understanding B. Request for quotation (RFQ)
authority to sign and administer contract documents.
C. Request for proposal (RFP)
D. Statement of work (SOW)

Request for proposal (RFP) - If the team is unable to achieve
project goals, they may need to hire an outside vendor and if
that is the case they will certainly need to issue an RFP.
References
PMBOK P. 477, 718
Domain 2 Process
Task 12 Manage project artifacts Mock Exam
TASK SUMMARY:
Artifacts in adaptive methods are defined as barely sufficient since they
rely on more face-to-face discussion.
Regardless of the method used, it is important that all project
information be kept up to date, using version control and is always
Question
accessible to stakeholders and team members as needed. You have finished the deliverables and sent it to the quality control
Since it is not only important to capture but also provide access to team to verify. They reject the deliverables stating that they do not
various artifacts, these must be continually reviewed and assessed for meet the acceptance criteria. You review your copy of the criteria and
their effectiveness and management. compare this to the what the quality control member shows you. You
These project artifacts or project documents: conclude you are working from different versions of the criteria. What
1. are important especially for future projects, when lessons learned and would have prevented this issue?
other documents must be reviewed.
2. are extremely necessary and important for every project depending on
project management methods used.
3. are usually outputs from project management processes, including
reports, metrics, logs, registers, forecasts, schedules, structures, etc.
4. used as input to other project management processes and updated. A. Configuration management system
5. should be available and accessible to the project team.
B. A change control board
C. Issues log
D. Project management plan

ables and sent it to the quality control
e deliverables stating that they do not
You review your copy of the criteria and
quality control member shows you. You
m different versions of the criteria. What
sue?
To see
stem Answer
Just
Click
HERE
Domain 2 Process
Task 12 Manage project artifacts
TASK SUMMARY
TASK SUMMARY:
Artifacts in adaptive methods are defined as barely sufficient since they
rely on more face-to-face discussion.
Regardless of the method used, it is important that all project You have finished the deliverables and sent it to the quality
information be kept up to date, using version control and is always control team to verify. They reject the deliverables stating that
accessible to stakeholders and team members as needed. they do not meet the acceptance criteria. You review your copy
Since it is not only important to capture but also provide access to of the criteria and compare this to the what the quality control
various artifacts, these must be continually reviewed and assessed for member shows you. You conclude you are working from
their effectiveness and management. different versions of the criteria. What would have prevented
These project artifacts or project documents: this issue?
1. are important especially for future projects, when lessons learned and
other documents must be reviewed.
2. are extremely necessary and important for every project depending on
project management methods used.
3. are usually outputs from project management processes, including
reports, metrics, logs, registers, forecasts, schedules, structures, etc. A. Configuration management system
4. used as input to other project management processes and updated.
5. should be available and accessible to the project team. B. A change control board
C. Issues log
D. Project management plan

Configuration management system. - The configuration
management system is a collection to manage changes to
configurable items.
References
PMBOK P. 701
Domain 2 Process
Task 13 Determine appropriate project methodology/methods/practices Mock Exam
TASK SUMMARY:
Impacted by resource constraints, financial constraints or financing
options and availability of funds internal or external to organization.
A determination best approach to use whether a lot of upfront planning
is done and then executed as a whole, which is done in a predictive
Question
approach or where requirements are not as well understood and possibly Adaptive life cycles are also referred to as
require breaking down of requirements into smaller pieces, and using an
adaptive approach.
Regardless, almost every project is going to require a mixture of adaptive
and predictive approaches.
There will be a certain thing that must be done in a certain order and
other areas requiring a little bit more flexibility.
Hybrid approach and probably 90% of our projects fit those situations.
PM must be knowledgeable of various approaches, understand project
needs, recommend the best approach for a particular project effort.
Some practices identified in adaptive approaches should become
standard practices in all our project efforts. A. Hybrid life cycle
Periodically look at what we’ve done and captured lessons learned
through a retrospective activity. B. Change-driven
C. Structured life cycle
D. Predictive life cycle

eferred to as
To see
Answer
Just
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Domain 2 Process
Task 13 Determine appropriate project methodology/methods/practices
TASK SUMMARY
TASK SUMMARY:
Impacted by resource constraints, financial constraints or financing
options and availability of funds internal or external to organization.
A determination best approach to use whether a lot of upfront planning Adaptive life cycles are also referred to as
is done and then executed as a whole, which is done in a predictive
approach or where requirements are not as well understood and possibly
require breaking down of requirements into smaller pieces, and using an
adaptive approach.
Regardless, almost every project is going to require a mixture of adaptive
and predictive approaches.
There will be a certain thing that must be done in a certain order and
other areas requiring a little bit more flexibility.
Hybrid approach and probably 90% of our projects fit those situations.
PM must be knowledgeable of various approaches, understand project
needs, recommend the best approach for a particular project effort.
Some practices identified in adaptive approaches should become A. Hybrid life cycle
standard practices in all our project efforts.
Periodically look at what we’ve done and captured lessons learned B. Change-driven
through a retrospective activity.
C. Structured life cycle
D. Predictive life cycle

Change-driven - Adaptive life cycles are also referred to as
Agile or change-driven life cycles.
References
PMBOK P. 19
Domain 2 Process
Task 14 Establish Project Governance Structure Mock Exam
TASK SUMMARY:
This requires that the structure and membership are defined for
the governance board, and in addition roles, responsibilities, and
authorities must be established for this organization and the Question
processes, should include various reviews. Organizational process updates include all of the following EXCEPT?
This governance standard, includes determining timing and
thresholds which will require escalation to this governance body.
The key governance elements that pertain specifically to
projects, include: project success and deliverable acceptance
criteria, the approval of the lifecycle approach used, the process
for any type of reviews depending on the approach and the
process and approval authorization of changes.
A. Project reporting
B. Lessons learned documentation
C. Stakeholder register
D. Project records
es include all of the following EXCEPT?
To see
Answer
mentation Just
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HERE
Domain 2 Process
Task 14 Establish Project Governance Structure
TASK SUMMARY
TASK SUMMARY:
This requires that the structure and membership are defined for
the governance board, and in addition roles, responsibilities, and
authorities must be established for this organization and the
Organizational process updates include all of
processes, should include various reviews. the following EXCEPT?
This governance standard, includes determining timing and
thresholds which will require escalation to this governance body.
The key governance elements that pertain specifically to
projects, include: project success and deliverable acceptance
criteria, the approval of the lifecycle approach used, the process
for any type of reviews depending on the approach and the
process and approval authorization of changes.
A. Project reporting
B. Lessons learned documentation
C. Stakeholder register
D. Project records
Project reporting - Organizational process assets are the
plans, processes, procedures, and knowledge bases used by
the performing organization. Project reporting is a tool for
collecting and distributing project information. These can be
updated throughout the project in monitoring and controlling
and closing.
References
PMBOK P. 385
Domain 2 Process
Task 15 Manage Project Issues Mock Exam
TASK SUMMARY:
The project manager, project team, and stakeholders, must recognize
that an event has occurred and the project having an issue is important,
and must be addressed.
Project issues, must be identified and assessed as to what action is
Question
required, in order to resolve the issue, as quickly as possible with the Risks are managed from the risk register. They are future
least impact on the success of the project. events, when they are realized, they become issues on
The status of issues, must be communicated often through the usage of
an issue log to stakeholders. the issue log. The team can implement a risk response.
The issue log is a project document and must be maintained or updated, They know to implement this response when:
throughout the project life cycle.
Collaboration with relevant stakeholders, will facilitate the
implementation needed, in order to resolve the issues.
In analyzing this enabler “Recognize when a risk becomes an issue”, the
project manager, servant leader, and project team, must closely monitor
risks as the project progresses through execution.
A. They observe risks on the watchlist
B. They observe a primary risk causing a secondary
C. They oberve a risk trigger
D. They observe the existence of residual risk
the risk register. They are future
ealized, they become issues on
can implement a risk response.
nt this response when:
To see
n the watchlist Answer
ry risk causing a secondary Just
gger Click
stence of residual risk HERE
Domain 2 Process
Task 15 Manage Project Issues
TASK SUMMARY
TASK SUMMARY:
The project manager, project team, and stakeholders, must recognize
that an event has occurred and the project having an issue is important,
and must be addressed. Risks are managed from the risk register. They
Project issues, must be identified and assessed as to what action is are future events, when they are realized,
required, in order to resolve the issue, as quickly as possible with the
least impact on the success of the project. they become issues on the issue log. The
The status of issues, must be communicated often through the usage of team can implement a risk response. They
an issue log to stakeholders. know to implement this response when:
The issue log is a project document and must be maintained or updated,
throughout the project life cycle.
Collaboration with relevant stakeholders, will facilitate the
implementation needed, in order to resolve the issues.
In analyzing this enabler “Recognize when a risk becomes an issue”, the
project manager, servant leader, and project team, must closely monitor
risks as the project progresses through execution. A. They observe risks on the watchlist
B. They observe a primary risk causing a secondary
C. They oberve a risk trigger
D. They observe the existence of residual risk

A risk trigger is a indicator or a sign that an identified risk
event has, or is about to occur. This is when the responses
that were created in planning are implemented.
References
PMBOK P. 385
Domain 2 Process
Task 16 Ensure knowledge transfer for project continuity Mock Exam
Instructions: Read task summary, then answer mock question on the right side of
the page and reveal the answer by clicking the "HERE" button on the bottom right
of this table
TASK SUMMARY:
Understand assigned responsibilities for both knowledge management and
information management.
Establish an expectation of working environment including collaboration,
colocation, communication where both information and knowledge are shared
Question
freely among team members and stakeholders. You are working as a part-time project coordinator for a
Knowledge transfer approach with how and when knowledge is captured, how software company. You find, however, that a significant
managed to keep up to date, where it's stored for easy access and utilize now and
in future. part of your effort is to get a certain developer from
Lessons learned register is developed and updated ongoing during project and another department. What type of company are you
eventually transferred into lessons learned repository and part of overall working for?
organization’s process knowledge assets.
Those are part of the project, whether known as project team or project
stakeholders, their individual responsibilities should be discussed and thoroughly
understood, which will work toward success of project.
Discuss project responsibilities within team may rest with PM, servant leader, or
documented and coordinated by a PMO. A. Matrix - strong
Key terms list used within a team and will vary per project, per team, need to
present a high-level view of type of team members and related roles to project. B. Project - oriented
C. Functional
D. Multinational
rt-time project coordinator for a
find, however, that a significant
get a certain developer from
hat type of company are you
To see
Answer
Just
Click
HERE
Domain 2 Process
Task 16 Ensure knowledge transfer for project continuity
TASK SUMMARY
TASK SUMMARY:
Understand assigned responsibilities for both knowledge management and
information management.
Establish an expectation of working environment including collaboration, You are working as a part-time project coordinator
colocation, communication where both information and knowledge are shared for a software company. You find, however, that a
freely among team members and stakeholders. significant part of your effort is to get a certain
Knowledge transfer approach with how and when knowledge is captured, how
managed to keep up to date, where it's stored for easy access and utilize now and developer from another department. What type of
in future. company are you working for?
Lessons learned register is developed and updated ongoing during project and
eventually transferred into lessons learned repository and part of overall
organization’s process knowledge assets.
Those are part of the project, whether known as project team or project
stakeholders, their individual responsibilities should be discussed and thoroughly
understood, which will work toward success of project.
Discuss project responsibilities within team may rest with PM, servant leader, or A. Matrix - strong
documented and coordinated by a PMO.
Key terms list used within a team and will vary per project, per team, need to B. Project - oriented
present a high-level view of type of team members and related roles to project.
C. Functional
D. Multinational
Functional - Functional - Since you are a project coordinator,
you are most likely in a functional organization and staff
reports to their functional manager.
References
PMBOK P. 47
Domain 2 Process
Task 17 Plan and manage project/phase closure or transitions Mock Exam
of this table
TASK SUMMARY:
Closure criteria for the phase or project as well as any procurement contracts
must be identified and followed according to organizational requirements.
This includes archiving any historical information identified by organization.
It’s important to understand the activities required for closure including any
Question
additional time required by key team members. As the project manager for a complex project you are
PM must complete these efforts, along with assistance from project team and key looking at ways to make sure nothing gets missed. Which
stakeholders, and these efforts, may include collecting final lessons learned and
final retrospectives and then incorporating them into organization’s lessons is the best condition to close procurements during the
learned repository. project cycle without penalty?
Ensure all contracts successfully completed and closed, all financial obligations
finalized and all resources reassigned or released.
Ensure receiving organization this result is prepared to receive result.
Transition plan and activities must be completed before transitioned.
Includes documentation training and any conversion required from old to new.
Before transitioning, verify receiving organization and ongoing production support
is ready to accept it. A. When all obligations have been met by both parties
The project management process related to closing project or phase, is Close
Project or Phase. B. At any time by the supplier
C. When all obligations have been met by the vendor
D. At any time by either party
for a complex project you are
e sure nothing gets missed. Which
close procurements during the
enalty?
To see
have been met by both parties Answer
pplier Just
have been met by the vendor Click
party HERE
Domain 2 Process
Task 17 Plan and manage project/phase closure or transitions
TASK SUMMARY
TASK SUMMARY:
Closure criteria for the phase or project as well as any procurement contracts
must be identified and followed according to organizational requirements.
This includes archiving any historical information identified by organization. As the project manager for a complex project you
It’s important to understand the activities required for closure including any are looking at ways to make sure nothing gets
additional time required by key team members. missed. Which is the best condition to close
PM must complete these efforts, along with assistance from project team and key
stakeholders, and these efforts, may include collecting final lessons learned and procurements during the project cycle without
final retrospectives and then incorporating them into organization’s lessons penalty?
learned repository.
Ensure all contracts successfully completed and closed, all financial obligations
finalized and all resources reassigned or released.
Ensure receiving organization this result is prepared to receive result.
Transition plan and activities must be completed before transitioned.
Includes documentation training and any conversion required from old to new.
Before transitioning, verify receiving organization and ongoing production A. When all obligations have been met by both parties
support is ready to accept it.
The project management process related to closing project or phase, is Close B. At any time by the supplier
Project or Phase.
C. When all obligations have been met by the vendor
D. At any time by either party

When all obligations have been met by both parties - A
contract can be closed by either party when all of the
obligations are met by both sides.
References
PMBOK P. 499
Domain 3 Business Environment
Task 1 Plan and Manage Project Compliance Mock Exam
of this table
TASK SUMMARY:
This task and related enablers, addresses planning and
managing of project compliance which will vary from Question
project to project, and which the project manager or The PM must identify compliance issues across the realm
servant must be aware of and responsible for ensuring that of the project and we know that Project compliance can
the project team understands and carries out project come from one or many different areas. The are that it
compliance, during project planning and project execution. does not typically link to is:
A. Security Compliance
B. Agile Compliance
C. Regulatory Compliance
D. Risk Compliance
ompliance issues across the realm
now that Project compliance can
y different areas. The are that it
o is:
To see
Answer
Just
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HERE
Task 1 Plan and Manage Project Compliance
TASK SUMMARY
TASK SUMMARY:
This task and related enablers, addresses planning and
managing of project compliance which will vary from The PM must identify compliance issues across the
project to project, and which the project manager or realm of the project and we know that Project
servant must be aware of and responsible for ensuring that compliance can come from one or many different
the project team understands and carries out project areas. The are that it does not typically link to is:
compliance, during project planning and project execution.
A. Security Compliance
B. Agile Compliance
C. Regulatory Compliance
D. Risk Compliance
Some organizations may require the project team comply
with certain agile principals when executing their projects.
However, the major categories of compliance would be
around security, health, safety, risk, organizational
compliance, regulatory compliance, project compliance
References
PMBOK P. 78
Task 2 Evaluate and deliver project benefits and value Mock Exam
of this table
TASK SUMMARY:
The project manager or servant leader should be familiar with the
project and business benefits that the key stakeholders should have had
clearly documented in business documents, such as the business case Question
and benefits management plan, as well as in the project charter. In the PMBOK® Guide, the importance of role of the
Without a doubt, for a project to be successful, the project manager or project manager is stressed and an entire chapter is
servant leader should thoroughly investigate the project and business
benefits that the project should deliver. devoted to show how important the role of the project
An important and critical point to keep in mind for project managers or manager is. The project manager would do all of the
servant leaders is the fact that projects drive change, within an following, except:
organization, there are strategic objectives that should enhance business
value from a current state to a future state, and projects (regardless of
the methodology used) are utilized to achieve business value and
business benefits.
A. Performs communication roles between the project sponsor, team
members, and other stakeholders.
B. Leads the project team to meet the project's objectives and stakeholders'
expectations.
C. Manages the vision of success for the project.
D. Updates and modifies all business documents that are related to the project.
he importance of role of the
sed and an entire chapter is
mportant the role of the project
manager would do all of the
To see
s between the project sponsor, team
s. Answer
et the project's objectives and stakeholders'
Just
for the project. Click
ness documents that are related to the project. HERE
Task 2 Evaluate and deliver project benefits and value
TASK SUMMARY
TASK SUMMARY:
The project manager or servant leader should be familiar with the
project and business benefits that the key stakeholders should have had In the PMBOK® Guide, the importance of role of
clearly documented in business documents, such as the business case
and benefits management plan, as well as in the project charter. the project manager is stressed and an entire
Without a doubt, for a project to be successful, the project manager or chapter is devoted to show how important the
servant leader should thoroughly investigate the project and business role of the project manager is. The project
benefits that the project should deliver. manager would do all of the following, except:
An important and critical point to keep in mind for project managers or
servant leaders is the fact that projects drive change, within an
organization, there are strategic objectives that should enhance business
value from a current state to a future state, and projects (regardless of
the methodology used) are utilized to achieve business value and A. Performs communication roles between the project sponsor,
business benefits. team members, and other stakeholders.
B. Leads the project team to meet the project's objectives and
stakeholders' expectations.
C. Manages the vision of success for the project.
D. Updates and modifies all business documents that are

related to the project.
Updates and modifies all business documents that are related
to the project. - The project manager does not update or
modify the business documents since they are not project
documents, yet the project manager may make
recommendations.
References
PMBOK P. 78
Task 3 Evaluate and address external business environment changes for impact on scope Mock Exam
of this table
TASK SUMMARY:
As the project progresses, assigned project members or stakeholders should
regularly monitor the external business environment the project is aligned to and
when changes in external business environment, these changes should be
surveyed and investigated, in order to determine whether further change control
Question
action is warranted. Enterprise environmental factors are a part of the
Various factors in project selection process and associated to an external business Develop Project Charter process. Which of the following
environment, and if exists then possibility that major changes can occur in an
external business environment and could impact project and what project should is an enterprise environmental factor?
deliver, whether it is a product, service, or result.
Previously, discussed how projects enable business value creation and reference
was made to the PMBOK® Guide, page 7:
“PMI defines business value as the net quantifiable benefit derived from a
business endeavor. The benefit may be tangible, intangible, or both. In business
analysis, business value is considered the return, in form of elements such as time,
money, goods, or intangibles in return for something exchanged. Business value in
projects refers to the benefit that the results of a specific project provide to its A. Maslow's hierarchy of needs
stakeholders.”
B. Lessons learned
C. Marketplace conditions
D. Expert judgment
al factors are a part of the
process. Which of the following
mental factor?
To see
Answer
Just
Click
HERE
Task 3 Evaluate and address external business environment changes for impact on scope
TASK SUMMARY
TASK SUMMARY:
As the project progresses, assigned project members or stakeholders should
regularly monitor the external business environment the project is aligned to and
when changes in external business environment, these changes should be Enterprise environmental factors are a part of the
surveyed and investigated, in order to determine whether further change control Develop Project Charter process. Which of the
action is warranted. following is an enterprise environmental factor?
Various factors in project selection process and associated to an external business
environment, and if exists then possibility that major changes can occur in an
external business environment and could impact project and what project should
deliver, whether it is a product, service, or result.
Previously, discussed how projects enable business value creation and reference
was made to the PMBOK® Guide, page 7:
“PMI defines business value as the net quantifiable benefit derived from a
business endeavor. The benefit may be tangible, intangible, or both. In business
analysis, business value is considered the return, in form of elements such as
time, money, goods, or intangibles in return for something exchanged. Business A. Maslow's hierarchy of needs
value in projects refers to the benefit that the results of a specific project provide
to its stakeholders.” B. Lessons learned
C. Marketplace conditions
D. Expert judgment
Marketplace conditions - Marketplace conditions are an
enterprise environmental factor.
References
PMBOK P. 243
Task 4 Support organizational change Mock Exam
Instructions: Read task summary, then answer mock question on the right side of the page and
reveal the answer by clicking the "HERE" button on the bottom right of this table
TASK SUMMARY:
Knowing these skills while preparing for the PMP® Exam will enhance and improve these skills, to
become and remain as an effective and efficient PM.
“The Importance of Project Management” in the PMBOK® Guide, on page 10:
“Project management is the application of knowledge, skills, tools, and techniques to project
Question
activities to meet project requirements. Project management is accomplished through the A PM needs to focus on assessing, evaluating, recog
appropriate application and integration of the project management processes identified for the supporting organizational change, especially within
project. Project management enables organizations to execute projects effectively and efficiently. environment. Which factor is most likely to be at th
Projects are a key way to create value and benefits in organizations. In today’s business
environment, organizational leaders need to be able to manage with tighter budgets, shorter list for the PM to consider from a business perspecti
timelines, scarcity of resources, and rapidly changing technology. The business environment is running a project?
dynamic with an accelerating rate of change. To remain competitive in the world economy,
companies are embracing project management to consistently deliver business value.”
Embrace and enhance your business management and strategic skills.
Understand identified project business needs and how they align to organization’s goals (operations,
market conditions, competition, strategy).
Understand how project goals relate to various business functions in organizations, such as finance, A. Staff turnover rate
marketing, customer service, and operations.
B. Number of risks identified
C. A budget shortfall
D. The country the project takes place in

Need more practice? Free 3 Day PMP Simulator <<<HERE>>
sessing, evaluating, recognizing, and
change, especially within a business
r is most likely to be at the top of the
from a business perspective when
To see
Answer
Just
Click
place in HERE
Task 4 Support organizational change
TASK SUMMARY
Knowing these skills while preparing for the PMP® Exam will enhance and improve these
skills, to become and remain as an effective and efficient PM.
“The Importance of Project Management” in the PMBOK® Guide, on page 10:
“Project management is the application of knowledge, skills, tools, and techniques to A PM needs to focus on assessing, evaluating,
project activities to meet project requirements. Project management is accomplished recognizing, and supporting organizational change,
through the appropriate application and integration of the project management processes especially within a business environment. Which
identified for the project. Project management enables organizations to execute projects
effectively and efficiently. Projects are a key way to create value and benefits in factor is most likely to be at the top of the list for
organizations. In today’s business environment, organizational leaders need to be able to the PM to consider from a business perspective
manage with tighter budgets, shorter timelines, scarcity of resources, and rapidly changing when running a project?
technology. The business environment is dynamic with an accelerating rate of change. To
remain competitive in the world economy, companies are embracing project management
to consistently deliver business value.”
Embrace and enhance your business management and strategic skills.
Understand identified project business needs and how they align to organization’s goals
(operations, market conditions, competition, strategy). A. Staff turnover rate
Understand how project goals relate to various business functions in organizations, such as
finance, marketing, customer service, and operations. B. Number of risks identified
C. A budget shortfall
D. The country the project takes place in

Staff turnover, number of risks and country of origin
are imporant but are typical factors for consideration
to almost all projects. A budget shortfall however is
almost certainty a top threat to the project so would
be the number one priority.
ssessing, evaluating,
ng organizational change,
ss environment. Which
at the top of the list for
a business perspective
References
place in
y PMP Simulator <<<HERE>>>

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Tasks: People - (42%) Process - (50%)

Plan and manage project compliance

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TASK SUMMARY: In discussing the ‘Manage Conflict’ task

C. Close the meeting and allow everyone to calm down

D. Allow the argument to continue and just watch

TASK SUMMARY: As project managers, we need to

TASK SUMMARY: The performance of the team effort

C. The Team Charter

D. Resource Breakdown Structure

TASK SUMMARY: Organize around team strengths where

C. Yes because the self organizing team decided by majority

TASK SUMMARY: The PM should know what competencies

B. Assessment of Interpersonal Competency

C. Assessment of Project Assumptions

D. Assessment of Team Morale

TASK SUMMARY: It’s important to understand the skill and

D. A hybrid between waterfall and agile

C. Speak with the team members again

D. Speak with the sponsor of that project

B. To aid in assessing priorities and determine ultimate objectives

C. To ensure all non-scope deliverables are listed as in scope before t

D. To sign the contracts and perform organizational process assets up

D. To sign the contracts and perform organizational process

A. Agreeing upon and developing a claims administrations technique.

C. Getting the lowest price so the project is under budget.

D. Creating and maintaining a relationship so that the project succeeds.

C. Getting the lowest price so the project is under budget.

D. Creating and maintaining a relationship so that the project